Daily provider-status observations and published incident history for Kaseya Inc.
Active provider notice
Kaseya Inc has an active provider notice. See provider updates for affected services and details. Verified .
Official provider source.
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0%of 73 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem in both BMS and Vorex where users are getting errors when generating batch invoices, using billing automations to send invoices, and issues using the "Post All" button when in the "Billing Review" stage.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Kaseya Quote Manager - Intermittent Latency when navigating throughout the platform
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where users can experience extended latency when navigating throughout the Kaseya Quote Manager Platform.
The Kaseya Engineering Team are investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
All Microsoft 365 workloads continue to be backed up three times per day across all SaaS Protection environments. Backup performance and success rates remain stable for the vast majority of customers as ongoing post-Microsoft Graph migration improvements continue to be deployed.
Recent enhancements include improved handling of Microsoft 365 API throttling and additional optimizations to backup processing efficiency, helping to reduce failures, improve recovery from service limitations, and enhance overall backup reliability. These improvements are being rolled out across all environments.
Engineering teams are also actively addressing several remaining issues affecting a subset of Microsoft 365 backups and continue to develop and deploy additional enhancements to further improve performance, consistency, and backup completion rates.
While these improvements and optimizations continue to be implemented, a subset of customers across multiple regions may still experience delayed or missed backups, or backups that complete with some individual items not backed up. Recent changes have driven continued progress, and teams remain focused on further improving consistency, reliability, and overall platform performance.
monitoring
Backup success rates have largely returned to expected operating levels following the recent increase in Microsoft 365 API throttling, and platform performance remains stable across SaaS Protection environments. The vast majority of customer accounts are processing backups successfully, while Engineering teams continue to implement platform optimizations and enhancements to further improve consistency, performance, and overall service reliability.
monitoring
Following a recent platform update, some SaaS Protection environments across multiple regions experienced increased Microsoft 365 API throttling, resulting in backup performance degradation and delayed backup processing for a subset of customers. The underlying issue has been addressed, and backup success rates are already trending positively as affected environments work through the existing backlog. Performance is expected to continue improving as processing catches up, and Engineering teams are closely monitoring recovery efforts to ensure a return to normal operating levels for all customers.
monitoring
Backup success rates have largely returned to normal operating levels and remain stable across SaaS Protection environments. The vast majority of customer accounts are processing backups successfully, while ongoing optimization efforts continue to further improve consistency across the platform.
As part of these improvements, backup cadence has now been standardized across all Microsoft 365 workload types and environments to three backups per day.
Engineering teams will continue to monitor platform performance closely to ensure sustained stability and reliability.
monitoring
Backup success rates continue to trend positively and are returning to normal levels across SaaS Protection environments as additional post-Microsoft Graph migration improvements are deployed. Most customer accounts are now processing backups normally, and overall platform performance has continued to improve.
Engineering teams remain focused on implementing additional enhancements and monitoring performance closely to ensure continued improvements. We will provide further updates as progress continues.
monitoring
Backup success rates improved significantly over the weekend following the latest optimization efforts, and overall performance remains on a positive trend. The large majority of SaaS Protection customer accounts are processing backups normally, while engineering teams continue to implement additional post-Microsoft Graph migration improvements for environments that may still experience reduced backup performance across some Microsoft 365 services.
To help maintain high backup success rates as optimization efforts progress, backup cadence remains unchanged:
V2: All Microsoft 365 services back up three times daily.
V3: Exchange backs up three times daily; SharePoint, OneDrive, and Teams remain at one backup per day.
We will continue to monitor performance closely and provide further updates as additional improvements are implemented.
monitoring
Backup performance and success rates continue to improve as additional optimizations are deployed across Datto SaaS Protection environments. Current efforts are focused on further enhancing backup performance and reliability, including continued improvements to help mitigate the impact of Microsoft service throttling. Overall trends remain positive, and we expect continued improvements as optimization efforts progress.
Backup cadence remains unchanged:
V2: All Microsoft 365 services back up three times daily.
V3: Exchange backs up three times daily; SharePoint, OneDrive, and Teams remain at one backup per day while optimization efforts continue.
We will continue to monitor results closely and provide additional updates as further improvements are deployed.
monitoring
Microsoft Graph API migration has been completed across all Datto SaaS Protection environments, including customers utilizing in-place archive configurations. No further migration activities are expected to impact backup operations.
Some customers may continue to experience backup performance degradation while our engineering teams work to restore backup success rates to pre-migration levels. Multiple fixes and optimizations are being actively deployed across V2 and V3 environments, including improvements to Microsoft Graph API error handling and overall backup processing reliability. Teams continue to monitor the impact of each change as it is released.
Current Backup Cadence:
V2 environments: All Microsoft 365 services continue to back up three times per day.
V3 environments: Exchange continues to back up three times per day. SharePoint, OneDrive, and Teams remain on a reduced cadence of one backup per day while optimization efforts continue to maintain high backup success rates and mitigate Microsoft service throttling.
We do not currently have a fixed resolution date, as improvements are being delivered through ongoing remediation efforts rather than a single release. While performance is expected to continue improving, some customers may experience intermittent backup performance issues until all identified issues have been addressed. Based on current progress, we are cautiously optimistic that the remaining issues will be resolved over the coming days to weeks. We will continue providing updates as fixes are confirmed.
Customers who have not completed the required Microsoft 365 tenant reauthorization should follow the instructions here: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/ews-to-graph.html
Should you have any additional questions or require assistance, please contact our support team at: https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at: https://status.kaseya.com/
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing service disruption for the below mentioned server, where administrators may be unable to login to UI.
Our team is actively working to restore functionality at this time.
We apologize for any inconvenience.
- Cloud Operations Team
[Kaseya Quote Manager] - [Access] - 504 Azure Front Door Error and Slowness
We are aware of a problem where Kaseya Quote Manager users get a 504 Azure Front Door error, and potential slowness if able to access KQM.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
ConnectBooster - Intermittent Sync and Access issues
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where some users are experiencing intermittent sync and access issues within their ConnectBooster portals.
The Kaseya Engineering Team have Identified the issue are are working on a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
DattoRMM - Syrah/Vidal - Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.
A fix has been implemented and we are monitoring the results.
The Kaseya R&D team confirmed with Microsoft counterparts that the issue was caused by misclassification of the 15.1.1 Datto RMM version's cagservice.exe in a recent security intelligence update for Microsoft Defender Antivirus and other Microsoft antimalware.
This issue was fixed in the security intelligence update version 1.459.450.0, and the issue should no longer occur on device's with this definition version or later. Microsoft currently does not offer an automated way to revert the quarantining of a file, therefore manual action is required to bring affected devices back online in Datto RMM.
We recommend our partners to ensure that devices are updated with security intelligence version 1.459.450.0 or later to avoid the agent being falsely flagged as malicious by Microsoft antimalware.
Users can use the below commands and instructions to ensure that the latest security intelligence update is installed on the device to prevent the behavior:
Updating the security intelligence version:
- PowerShell: Update-MpSignature
- Command Prompt (CMD): MpCmdRun.exe -SignatureUpdate
After running the update, users can verify the installed version with the following command:
- Get-MpComputerStatus | Select-Object AntivirusSignatureVersion, AntivirusSignatureLastUpdated
investigating
Our team remains actively engaged with Microsoft to investigate reports of false-positive detections occurring after devices were updated to Datto RMM Agent version 15.1.1 and to support remediation efforts where needed. At this time, the issue appears to be related to a security detection classification and not confirmed as malicious activity within the Datto RMM agent. We will continue to share updates as additional information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
investigating
We are aware of a problem where Datto RMM's 15.1.1 Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.
The Kaseya Engineering Team is investigating this issue with Microsoft.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors
Limited ReleaseAmerica EastAmerica East 2America East 3America WestAmerica West 2America West 3Australia / New Zealand 4UK Limited Release (United Kingdom)UK (United Kingdom)UK 2 (United Kingdom)UK03 (United Kingdom)EU1 (English Europe and Asia)Australia / New ZealandAustralia / New Zealand 2Australia/ New Zealand 3 (Sydney Datacenter)German (Deutsch)Spanish (Español)Report Data WarehouseAT01
monitoring
Monitoring post release detected an issue with the Autotask and Datto RMM integration.
This issue caused tickets to fail to create from Datto RMM, prevented access to the Autotask integration settings in Datto RMM, and prevented new monitor creation in Datto RMM when the option to "Create a Ticket" was set.
A new fix has been deployed to correct these issues and we will continue to monitor the results.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
When logging into Autotask on the web, to ensure the best connectivity to your Autotask instance, please double check your configuration to ensure that the zone specific (ww# or ww##) URL is being used.
investigating
We are aware of a problem where LiveMobile is inaccessible on Android devices across all regions.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Kaseya Quote Manager - Quotes and Sales Orders Not Syncing to Autotask or ConnectWise
A fix has been implemented and we are monitoring the results.
identified
The Engineering Team identified the issue that caused the sync requests for both the Autotask PSA and ConnectWise PSA integrations to queue up.
Mitigation measures have been applied to increase the throughput to help with processing the queue.
investigating
We are aware of a problem where Quotes and Sales Orders created in Kaseya Quote Manager are not syncing over to Autotask.
The Kaseya Engineering Team are aware of the issue and are currently investigating further.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask PSA - UK01, UK02, UK03, EU1, DE1 - Latency and Errors Observed Within the UI
UK (United Kingdom)UK 2 (United Kingdom)UK03 (United Kingdom)EU1 (English Europe and Asia)German (Deutsch)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where latency and error messages are being observed when navigating the Autotask UI.
The Kaseya Engineering Team is aware of this behaviour and is currently investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
The Datto Networking R&D team has implemented a fix that is believed to have resolved the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
investigating
We are aware of a problem where DSE subscribers are being rejected from SafeCheck on May 23, 2026. This seems to be a trending outage with multiple partners due to an API issue.
The Kaseya R&D Team are currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Endpoint Backup v2 - Last Backup Timestamp Is Not Updating Correctly, Which May Result in False-Positive Backup Threshold Alerts within UniView
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where where the last backup timestamp for Endpoint Backup v2 assets can fail to update correctly, which may result in false-positive backup threshold alerts within UniView.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Issues with payment provider – KaseyaOne & Kaseya Store
majorSource not attested
Last archived state: resolved
View archived record details
identified
Vendor updated that they are currently experiencing American Express transaction failures due to maintenance activity within the American Express network, which extended beyond its planned duration.
Vendor is actively working with the American Express team to minimize the impact and prevent additional processing failures while the maintenance is underway.
Where possible, we recommend using alternative card brands for new transactions. Merchants may also retry failed American Express trans...
investigating
Our payment provider has flagged an ongoing issue that could potentially affect transaction processing. We are closely monitoring this and will post an update as soon as the situation is resolved or if any impact is detected.
Thank you for your patience.
[Datto Workplace & Datto File Protection] Users are unable to login
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The R&D team has successfully mitigated the issue and the previously affected pages are accessible again.
We continue to monitor the health of the service while reviewing avenues to minimize the risk of the issue reoccurring.
investigating
Our R&D team is currently investigating the issue with the Datto Workplace and Datto File Protection portals in the US region being inaccessible at present.
The top level URLs being currently inaccessible, customers in other regions can only access the login page through the subdomains.
Please subscribe to this post to receive updates as our efforts to resolve this issue progresses.
We apologise for the inconvenience caused!
Datto Workplace / Datto File Protection - US Cells - U.S. Based Agents Are Experiencing Connectivity failures, and Portal Access is Intermittently Unavailable
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where U.S. based Datto Workplace and Datto File Protection agents can experience intermittent connectivity failures and degraded access to the Portal.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Please note:
File access and file downloads can be obtained through the File Explorer option.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation for SharePoint/Teams services on pod 'des1-saas-p0'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Backup success rate metrics for SharePoint/Teams services on pod 'des1-saas-p0' have returned to normal. Our R&D team is continuing to monitor.
monitoring
Our R&D team has implemented changes to address the SharePoint/Teams backup performance degradation affecting some customers on pod 'des1-saas-p0' and they are monitoring the results.
identified
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where BCDR users paired to Server3921 in the US-East region are experiencing degraded performance in offsite operations.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Workplace - AU5 - Some files are unable to be accessed through local agents and the Workplace Online
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The R&D Team is currently investigating the issue where users receive an error through the local agent or in Workplace Online when attempting to access certain files on the AU5 cell.
Datto SaaS Protection - Service disruption for customers hosted on pod 'usw3-saas-p0'
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Backup success rates on pod 'usw3-saas-p0' remain stable at normal levels. Our R&D team is continuing to monitor.
monitoring
Our R&D team has resolved the issue and Backup and Recovery services are functioning normally again for customers on pod 'usw3-saas-p0'. We are continuing to monitor.
identified
Our R&D team has identified another issue affecting Backup and Recovery services for customers hosted on pod 'usw3-saas-p0' and are actively working to address it.
monitoring
Our R&D team has implemented a fix to resolve the Backup and Recovery issues affecting customers on pod 'usw3-saas-p0' and are actively monitoring for any other issues.
investigating
We are aware of a problem where customers hosted on pod 'usw3-saas-p0' are experiencing a disruption to Backup and Recovery services for Datto SaaS Protection.
The Kaseya R&D Team is actively Investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
SaaS Alerts Microsoft Manage Service Interruption
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified. One of the endpoints from Microsoft is responding properly sometimes and others is throwing an error. We have implemented retry functionality for that endpoint and are clearing all errors. We will continue to work on this until all impacted Microsoft connections are stable.
investigating
We are continuing to investigate this issue.
investigating
Kaseya R&D team is continuing to investigate the issue and working towards a resolution.
investigating
Kaseya R&D team is continuing to investigate the issue and working towards a resolution.
investigating
We are aware of the ongoing service interruption issue in SaaS Alerts Microsoft Manage Integration. Our team is investigating the issue and working towards a resolution.
