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85.7%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 14Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Job processing and scheduling is degraded affecting multiple Atlassian products
Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.
There is also an impact to the new support tickets created in terms of missing SLA component, notifications which may be affecting the response times and backlog management of some tickets.
identified
Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.
Along with impact to scheduled and asynchronous work across several products, we also identified SLA component in Jira Service Management is not appearing as expected.
identified
Our teams have taken corrective steps to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.
identified
Our teams have identified the root cause of this incident and is now actively working on mitigating the issue. We will provide further updates within an hour or sooner if we have any significant progress to share.
investigating
Job processing and job scheduling is degraded, which is affecting scheduled and asynchronous work across several products, including Jira, Confluence and Bitbucket Cloud.
Affected users may see delayed or missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected.
Mitigations have been deployed and we are seeing positive signs of recovery across Jira. Issues viewing work items, loading boards, and creating tickets are subsiding.
We are continuing to monitor system health to ensure full stability and will share our next update within 60 minutes.
investigating
We continue to investigate the issue impacting Jira issue creation, issue viewing, and board loading.
Our teams remain engaged on identifying a resolution. We will provide the next update in 1 hour, or sooner if there is material progress.
Degraded performance affecting Jira Software and Jira Service Management
A mitigation has been deployed, and we are observing recovery across Jira Software and Jira Service Management issue views and boards. Our engineering teams are closely monitoring the environment to ensure sustained stability. We will provide another update once full resolution is confirmed or within 60 minutes.
investigating
We are investigating reports of an issue affecting Jira Software and Jira Service Management. Affected users may experience errors or delays when loading issue views and viewing boards. We are working to identify the root cause and will provide an update as more information becomes available.
Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
monitoring
Our teams have taken mitigation steps to reduce the impact and recovery among affected customers began at 16:15 UTC. We continue to investigate the root cause of the issue, and will share additional updates here as more information is available.
investigating
We are actively investigating reports of a service disruption affecting JIRA customers in US East. We will share updates here as more information is available.
Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
monitoring
The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.
identified
Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.
identified
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.
investigating
We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.
Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
monitoring
We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.
We will provide the next update in the next 1 hour, or sooner if there is a material update.
investigating
We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues.
Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.
August 2026
Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items
Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.
We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/
identified
Impact
Issues accessing Jira Cloud, Jira Service Management and Confluence in some regions
Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
monitoring
The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.
identified
Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.
investigating
We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers.
Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.
investigating
Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.
Legacy Incident Archive
26 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
The Work Item view experience of Jira is degraded
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are actively investigating reports of a service disruption affecting the Work Item viewing experience in Jira. This is also impacting the accessibility of support tickets.
We will share updates here as more information becomes available.
investigating
We are actively investigating reports of a service disruption affecting the issue viewing experience in Jira. This is also impacting the accessibility of support tickets.
We will share updates here as more information becomes available.
investigating
We are investigating an incident affecting Jira Software (viewBoard, viewIssue, createIssue). Our team is working to identify the cause and restore service to normal levels. We will provide the next update within 60 minutes.
April 2026
Delays in Jira webhook delivery
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed to address the intermittent delays in Jira webhook delivery. We are actively monitoring the situation to confirm full recovery. We will continue to provide updates as available.
identified
We have identified the cause of the delayed Jira webhook delivery and are deploying a fix. We will continue to provide updates as more information becomes available.
investigating
We are investigating reports of delays in webhook delivery. Customers may experience intermittent delays when receiving webhooks. Our engineering teams are actively investigating and working to resolve the issue. We will provide updates as more information becomes available.
Disrupted Rovo availability for Automation rules
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been resolved, and services are now operating normally for all affected customers. We will continue to monitor closely to confirm stability.
identified
We have identified the issue, and our teams are working to resolve it and restore normal operations as quickly as possible. We will provide further updates as they become available.
investigating
We have identified that this incident also affects automation rules in Confluence that use Rovo agents. We are investigating and will provide updates as we learn more.
investigating
We are actively investigating reports of a partial service disruption affecting Rovo, specifically for customers using automation rules that invoke Rovo agents. Some customers may find that these automations are not completing as expected. We'll share updates here as more information becomes available.
Users experiencing issues with login across Atlassian products
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status.
monitoring
Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact.
Our team is investigating with urgency, and we will provide an update within 1 hour.
Multiple products impacted by search failures
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been resolved, and services are now operating normally. Some customers may still experience delays when searching for data changed within the last hour, while new data continues to be indexed. We'll continue to monitor closely to confirm stability.
identified
We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus.
Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution.
We will provide further update within 1 hour.
identified
We have restored core search functionality and services are operating again, but some customers may still experience delays when searching for data changed within the last hour while new data continues to be indexed. We are actively working to complete reindexing and will update this page as performance fully recovers.
identified
We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus.
Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution.
We will provide further update within 1 hour.
identified
Confluence and Jira search reliability is improving, and we expect full recovery shortly; we will continue to closely monitor the services to ensure they remain stable.
identified
We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus.
Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution.
We will provide further update within 1 hour.
identified
We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus.
Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution.
We will provide further update within 1 hour.
investigating
Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.
investigating
Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.
investigating
The impact of this incident is now understood to also be impacting search in Jira and Confluence, as well as additional downstream impacts to Rovo Chat, User Management, Administration and Guard.
Our team is continuing to investigate with urgency and we will provide further update within 1 hour.
investigating
Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.
investigating
Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.
March 2026
Automations aren't triggering on work item creation, field updates, or comment additions
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Processing of the historical events is still occurring with our team monitoring progress closely. We will be providing a further update either when these tasks are fully completed or within 4 hours, whichever is earlier.
monitoring
We have successfully completed the replay for most regions, with remainder expected to finish in next 3 hours.
monitoring
We are replaying historical events for affected customers to rerun Automation rules that failed to execute between March 18, 10:00 AM UTC and 1:45 PM UTC. We are closely monitoring the results of this replay and will post an update in a few hours when this work is complete.
monitoring
We have identified the cause of the issue and deployed changes that have restored automation processing for Jira and Jira Service Management. Automations are now triggering as expected. We will continue to monitor closely to confirm stability.
investigating
We continue to investigate the issue, and the next communication will be issued in 60 minutes, or sooner if a significant milestone is achieved.
investigating
We continue to investigate the issue, and the next communication will be issued in 60 minutes, or sooner if a significant milestone is achieved.
investigating
Customers using Jira and Jira Service Management are currently experiencing an issue where automations do not trigger for actions such as work item creation, field updates, and comment additions, although manual triggers remain functional. We'll share updates here as more information is available.
investigating
Some customers may experience automations not triggering for specific actions such as work item creation, updates, and comment additions. However, manually triggered automations are operating as expected.
investigating
We are investigating reports of intermittent errors for SOME Jira Cloud customers for Automations triggering. We will provide more details once we identify the root cause.
