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85.7%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 14Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Job processing and scheduling is degraded affecting multiple Atlassian products
Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.
There is also an impact to the new support tickets created in terms of missing SLA component, notifications which may be affecting the response times and backlog management of some tickets.
identified
Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.
Along with impact to scheduled and asynchronous work across several products, we also identified SLA component in Jira Service Management is not appearing as expected.
identified
Our teams have taken corrective steps to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.
identified
Our teams have identified the root cause of this incident and is now actively working on mitigating the issue. We will provide further updates within an hour or sooner if we have any significant progress to share.
investigating
Job processing and job scheduling is degraded, which is affecting scheduled and asynchronous work across several products, including Jira, Confluence and Bitbucket Cloud.
Affected users may see delayed or missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected.
Mitigations have been deployed and we are seeing positive signs of recovery across Jira. Issues viewing work items, loading boards, and creating tickets are subsiding.
We are continuing to monitor system health to ensure full stability and will share our next update within 60 minutes.
investigating
We continue to investigate the issue impacting Jira issue creation, issue viewing, and board loading.
Our teams remain engaged on identifying a resolution. We will provide the next update in 1 hour, or sooner if there is material progress.
Degraded performance affecting Jira Software and Jira Service Management
A mitigation has been deployed, and we are observing recovery across Jira Software and Jira Service Management issue views and boards. Our engineering teams are closely monitoring the environment to ensure sustained stability. We will provide another update once full resolution is confirmed or within 60 minutes.
investigating
We are investigating reports of an issue affecting Jira Software and Jira Service Management. Affected users may experience errors or delays when loading issue views and viewing boards. We are working to identify the root cause and will provide an update as more information becomes available.
Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
monitoring
Our teams have taken mitigation steps to reduce the impact and recovery among affected customers began at 16:15 UTC. We continue to investigate the root cause of the issue, and will share additional updates here as more information is available.
investigating
We are actively investigating reports of a service disruption affecting JIRA customers in US East. We will share updates here as more information is available.
Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
monitoring
The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.
identified
Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.
identified
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.
investigating
We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.
Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
monitoring
We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.
We will provide the next update in the next 1 hour, or sooner if there is a material update.
investigating
We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues.
Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.
August 2026
Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items
Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.
We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/
identified
Impact
Issues accessing Jira Cloud, Jira Service Management and Confluence in some regions
Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
monitoring
The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.
identified
Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.
investigating
We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers.
Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.
investigating
Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.
Legacy Incident Archive
26 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Some users experiencing issues viewing boards and work items
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has been able to apply the fix and mitigate the issue. The services have been restored to normal operations.
We will continue to actively monitor over the next 8 hours to confirm stability.
identified
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours.
We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
identified
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours.
We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
identified
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours.
We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
identified
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours.
We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
identified
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours.
We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
identified
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours.
We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
investigating
We are investigating reports of intermittent errors and degredated performance for some Jira Service Management and Jira Cloud customers.
We will provide further updates within one hour.
Users experiencing issues loading work items in Jira and JSM
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue causing degraded performance with Jira Software front-end experiences affecting view board, navigation, and backlog across multiple regions.
Our engineering team is actively working on a resolution. We will provide an update within the next hour.
investigating
We are actively investigating reports of performance degradation affecting Jira and Jira Software Management customers. We'll provide an update here within the next hour, or sooner if new information becomes available.
Users experiencing issues loading work items in Atlassian products
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the issues some customers have been experiencing with creating and viewing work items in Jira. We are now monitoring for this recovery and will update shortly with further confirmation.
investigating
We are aware of users currently experiencing loading work items across Atlassian products in some regions. We are investigating with urgency and will provide update within one hour.
Degraded performance of Jira automations
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are actively investigating reports of performance degradation affecting Jira and Jira Software Management customers. Some customers may experiences delays in rule execution. We'll provide an update here within the next hour, or sooner if new information becomes available.
For Jira-software viewIssues and viewBoard are degraded
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix for the issue causing degraded performance for Jira Software and Jira Service Management in the EU region. The impact has been mitigated, and we are actively monitoring the stability.
identified
We have identified an issue causing degraded performance for Jira Software, Jira Work Management, and Jira Service Management in the EU region. affected users may experience 5XX errors when accessing issues, boards, and navigation.
Our engineering team is actively working on a resolution. We will provide an update within the next hour.
investigating
We are investigating cases of partial-outage for Jira-software in the EU Region.
We will provide more details within the next hour.
May 2026
Forge custom fields are not getting created
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our teams have identified the root cause and are in process of deploying a fix. We will share further updates in next 3 hours, or sooner if we have any meaningful developments to report.
The impact is limited to new deployments with Forge custom fields on Jira work items, however existing deployments with custom fields are running without any issues.
investigating
Our teams are actively working on the identifying the root cause and we will provide an update within 3 hours, or sooner if there is any significant progress. Thank you for your patience.
investigating
Users are reporting an issue with Forge custom fields not getting created on Jira work items page, after deploying an application.
Our teams are investigating the issue and more updates will be shared within next 2 hour or sooner.
We are now able to see recovery for all impacted products, and users should be able to access their products as expected.
Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
monitoring
We are now able to see recovery for all impacted products, and users should be able to access their products as expected.
Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
monitoring
Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products.
We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.
identified
Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.
At this time, Atlassian customers should also be able to once again raise support requests with our team.
We will provide further update within an hour as we are able to progress mitigating this issue.
identified
It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.
We are continuing to receive reports about expanded product impact resulting from this incident.
While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.
We will provide further update within one hour, or sooner as further information becomes available.
identified
Further confirmations of impacted products have now been added to the incident.
Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.
investigating
We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time.
We will provide further update within one hour or sooner as information is available.
investigating
We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues.
We will provide more details within the next hour or sooner if further information becomes available
Automations within Jira, Jira Service Management and JSM Assist experiencing delays for some users
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our teams are actively processing events that were delayed during this incident. We will provide a further update once all delayed events have been processed.
identified
While new automation events are being processed correctly, our teams continue working through the processing of historical events that were delayed by this incident.
We will provide an update on the progress within one hour.
identified
Our team has been able to confirm that new automation events should now be processed correctly.
We are working through the processing of historical events that have been delayed by this incident and will provide an update on progress within one hour.
identified
The root cause of this issue has now been confirmed by our incident response team.
We are working urgently to bring back normal automation processing to impacted users, and process historical events that were delayed by the impact of the incident.
We will provide further update within one hour or sooner if available.
identified
Our team has identified a likely root cause of this issue and is actively working on a fix.
At this point in time the required steps to mitigate this issue are expected to take approximately three hours.
We will provide further update within three hours or sooner if further information is available prior to that time.
investigating
At this time it is expected that impacted users may be experiencing delays for multiple hours on their automation events.
Our team is continuing to investigate this issue with urgency. We will provide further update within an hour.
Multiple Atlassian services are experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our services are now fully operational. We continue to replay any events that were missed during the incident, and are making good progress. We will provide a further update once replays are complete. If you experience any ongoing issues, please contact our support team.
We apologise for the disruption and thank you for your patience.
monitoring
We continue to monitor the situation as services recover. We are currently in the process of clearing the backlog of queued events. We will provide a further update in approximately one hour.
monitoring
The underlying issue in public infrastructure which affected asynchronous event processing has been mitigated and all the affected services are recovering. We are now working on clearing the backlog of queued events, which means some actions (such as notifications, automation triggers, and data syncs) may be in degraded state. We will continue to monitor and provide updates as the backlog is cleared.
identified
We are continuing to work with our public cloud provider to mitigate this issue. We are starting to see some recovery in regions outside of Eastern USA, however, users globally may still be experiencing issues with certain product features. These are listed at the bottom of each product page.
identified
Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.
identified
We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
identified
Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.
identified
We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
identified
We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
investigating
We are experiencing issues with multiple Atlassian products. Our teams are investigating further and more updates including will be shared within 1 hour.
Jira users unable to log time while on business board
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our engineering teams have identified the cause and are in process of deploying a fix. We will share further updates in next 3 hours, or sooner if we have any meaningful developments to report.
investigating
We are investigating reports of users unable to log time while on business board. Our engineering teams are actively investigating and working to resolve the issue. We will provide more updates in next 1 hour.
