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85.7%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 14Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Job processing and scheduling is degraded affecting multiple Atlassian products
Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.
There is also an impact to the new support tickets created in terms of missing SLA component, notifications which may be affecting the response times and backlog management of some tickets.
identified
Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.
Along with impact to scheduled and asynchronous work across several products, we also identified SLA component in Jira Service Management is not appearing as expected.
identified
Our teams have taken corrective steps to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.
identified
Our teams have identified the root cause of this incident and is now actively working on mitigating the issue. We will provide further updates within an hour or sooner if we have any significant progress to share.
investigating
Job processing and job scheduling is degraded, which is affecting scheduled and asynchronous work across several products, including Jira, Confluence and Bitbucket Cloud.
Affected users may see delayed or missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected.
Mitigations have been deployed and we are seeing positive signs of recovery across Jira. Issues viewing work items, loading boards, and creating tickets are subsiding.
We are continuing to monitor system health to ensure full stability and will share our next update within 60 minutes.
investigating
We continue to investigate the issue impacting Jira issue creation, issue viewing, and board loading.
Our teams remain engaged on identifying a resolution. We will provide the next update in 1 hour, or sooner if there is material progress.
Degraded performance affecting Jira Software and Jira Service Management
A mitigation has been deployed, and we are observing recovery across Jira Software and Jira Service Management issue views and boards. Our engineering teams are closely monitoring the environment to ensure sustained stability. We will provide another update once full resolution is confirmed or within 60 minutes.
investigating
We are investigating reports of an issue affecting Jira Software and Jira Service Management. Affected users may experience errors or delays when loading issue views and viewing boards. We are working to identify the root cause and will provide an update as more information becomes available.
Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
monitoring
Our teams have taken mitigation steps to reduce the impact and recovery among affected customers began at 16:15 UTC. We continue to investigate the root cause of the issue, and will share additional updates here as more information is available.
investigating
We are actively investigating reports of a service disruption affecting JIRA customers in US East. We will share updates here as more information is available.
Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
monitoring
The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.
identified
Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.
identified
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.
investigating
We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.
Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
monitoring
We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor.
We will provide the next update in the next 1 hour, or sooner if there is a material update.
investigating
We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues.
Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.
August 2026
Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items
Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.
We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/
identified
Impact
Issues accessing Jira Cloud, Jira Service Management and Confluence in some regions
Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
monitoring
The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.
identified
Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.
investigating
We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers.
Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.
investigating
Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.
Legacy Incident Archive
26 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Notifications are delayed
majorSource not attested
Last archived state: resolved
View archived record details
Notifications
monitoring
Our teams continue to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.
We will provide further updates within next two hours, or sooner if we have significant progress to share.
investigating
Our teams have taken few corrective measures to mitigate the issue in one of the impacted regions and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.
We will provide further updates within next two hours, or sooner if we have significant progress to share.
investigating
Our teams have identified the impacted regions and are actively working to mitigate the issue. We will provide further updates within an hour, or sooner if we have significant progress to share.
investigating
We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and slack notifications for Jira, JSM and Confluence. Our teams are investigating the issue and more information will be shared within the next 1 hour.
Degraded performance of Notifications
minorSource not attested
Last archived state: resolved
View archived record details
Notifications
identified
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience increased latency in email, mobile, and Slack notifications for JIRA, JSM, and Confluence. We will continue to share additional updates here as more information is available.
investigating
Our teams have identified three impacted regions, and continue to investigate the increased latency affecting email, mobile, and Slack notifications for JIRA, JSM, and Confluence.
investigating
We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and Slack notifications for JIRA, JSM, and Confluence. We will share updates here as more information is available.
Performance and access related issues with Jira
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Some customers experienced issues accessing affected services in the Central European region.
We have been able to apply the fix to mitigate the issues and we are seeing recovery. We continue to monitor the situation and should be fully recovered soon.
We should be able to provide more updates in the next one hour or earlier.
investigating
We are investigating issues affecting your services.
We are actively working to identify the cause and resolve the issue. We will provide further updates within one hour.
Degraded performance of JIRA
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
investigating
We are actively investigating reports of performance degradation affecting JIRA and JSM. Affected users may experience errors viewing issues and boards.
We will share updates here as more information is available.
investigating
We are actively investigating reports of performance degradation affecting JIRA and JSM. Affected users may experience errors viewing issues and boards.
We will share updates here as more information is available.
investigating
We are actively investigating reports of performance degradation affecting JIRA. Affected users may experience errors viewing issues and boards.
We will share updates here as more information is available.
July 2026
Degraded performance of Jira Automation rules
minorSource not attested
Last archived state: resolved
View archived record details
identified
The team has identified a root cause and after initial testing, is now enacting scaling changes to help to prevent these rule execution delays. We'll monitor performance over the next 24 hours and provide an update at that time or sooner if we can confirm the improvement is in place.
investigating
Our teams are continuing to investigate delays in Jira and Jira Service Management automation rule executions for some customers. We are seeing signs of improvement, but affected users may still experience delays. We'll share updates here as more information is available.
investigating
We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.
Degraded performance of Jira Automation rules
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. We are currently seeing signs of improvements, however, affected users may experience delays in Jira and Jira Service management Automation rule executions.
We'll continue to share additional updates here as more information is available.
investigating
We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.
Degraded performance of JIRA Automation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The performance degradation of Automation for JIRA in Europe regions has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.
identified
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience performance degradation affecting Automation for JIRA in Europe regions. We will continue to share additional updates here as more information is available.
investigating
We continue to investigate performance degradation affecting Automation for JIRA in Europe regions. We will share updates here as more information becomes available.
investigating
We are actively investigating reports of performance degradation affecting Automation for JIRA. We will share updates here as more information is available.
Reliability issues with Jira and Confluence
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have applied the fix to mitigate the issue and are seeing recovery.
We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the next one hour or earlier.
investigating
We are still seeing some issues with user-search, user-picker and assets across with the EU-Region.
We continue to investigate the situation and will provide additional updates in the next one hour or sooner.
monitoring
We have successfully applied the fix and are seeing recovery. Automation capabilities are being restored and should operate normally going forward. Data processing requests submitted during the outage period were not completed due to service unavailability.
We continue to monitor the situation and expect full recovery within the next hour. We will provide additional updates in the next one hour or sooner.
investigating
We are investigating issues affecting your services.
We are actively working to identify the cause and resolve the issue. We will provide further updates within one hour.
June 2026
Jira : Incoming emails partial outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and functional for all new incoming email processing.
The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions.
To re-authorise an incoming Microsoft mail server:
Login in Jira as Admin
Select > System
Select Mail > Incoming Mail.
Select Edit incoming mail server.
Selec...
Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace Apps
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has now determined that performance has returned to expected levels for those impacted by this incident.
Additional products that are now known to have been impacted by this incident are Confluence, Customer Service Management, and Jira Product Discovery. These products would have seen similar impact where email notifications or processing of events may have been delayed while this incident was underway.
We are now monitoring for the full recovery of performance across all products...
identified
Our team has identified the root cause for this issue and has now deployed a fix that is rolling out across impacted products.
At this time we are monitoring for the recovery of these events across Jira Service Management, Jira Cloud and Ecosystem app Scheduled Triggers.
We will provide further update within one hour or when we have seen a full recovery of all task processing across these products.
investigating
We are investigating reports of extended delays being experienced across tasks such as processing of Incoming Emails, Notifications relating to changes or creation of Work Items, in addition to delays in processing Scheduled Triggers from Marketplace apps.
Our team is looking into this with urgency and we will provide further update within one hour as our investigation continues.
