Iterable Outage History
Uptime record, past incidents, and downtime history for Iterable.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 92% | 25 | 2 |
| April 2026 | 96.7% | 30 | 1 |
| March 2026 | 90.3% | 31 | 3 |
| February 2026 | 80% | 5 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Feb 24
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
Iterable Web Application Outage - US and EU Regions
Started: May 12, 11:31 PM
identified
Our engineering team is continuing to work toward a full resolution. While we have mostly restored web application access, there may be some pages within the web app that periodically fail to load until the fix is fully rolled out across the entire application. Next update by 5:30PM PDT or sooner.
May 12, 11:58 PM
investigating
Engineering has identified a fix and is in the process of deploying to both EU and US web environments to resolve the issue. Next update at 5PM PDT or sooner.
May 12, 11:43 PM
investigating
We are currently investigating an issue involving users being unable to access the Iterable web app. API traffic, Sends, and Journeys already in progress are unaffected. This outage is limited to the Iterable web application itself.
May 12, 11:31 PM
April 2026
Journey pages are not responding
Started: Apr 16, 10:09 AM
investigating
We’re currently investigating an issue where Journey pages are not responding. Engineering is actively applying a fix and will continue investigating the root cause. Next update at 4:00 PM PST / 11:00 PM GMT.
Apr 16, 10:09 AM
Elevated API Error Rates in US Region
Started: Apr 14, 6:02 PM
monitoring
Our engineering team is continuing to work on improving success rates for all API endpoints including Bulk Update. Next update in 60 minutes.
Apr 14, 7:17 PM
monitoring
We are seeing improved success rates on the Register Device and Target endpoints. Our engineering team is continuing to work on other endpoints including Bulk Update. Next update within 30 minutes.
Apr 14, 6:46 PM
investigating
We are currently experiencing elevated error rates on several API endpoints in our US region, including Bulk Update, Register Device, and Target. We are actively working to resolve this issue and will provide another update within 30 minutes.
Apr 14, 6:02 PM
March 2026
Ingestion and processing delay
Started: Mar 25, 7:00 PM
monitoring
We have caught up with ingestion. Currently monitoring our systems.
Mar 25, 7:17 PM
investigating
Current status
We have identified an issue in our ingestion service that can cause some updates to be delayed.
Customer impact
Some customers are seeing delays in list uploads and events appearing in Iterable, in some cases taking 30+ minutes to render.
Clusters impacted 22,25,16
Rolled back to a previous stable version across all affected clusters and verified the deployments. We are monitoring ingestion lag and key metrics to confirm performance is stabilizing and that no new update loss ...
Mar 25, 7:00 PM
Customers on c102 are experiencing degraded performance
Started: Mar 17, 6:07 PM
monitoring
Engineering has restored C102 back to a "green" state and ingestion and API calls are succeeding again for this cluster. We will continue to monitor until we are fully through the accumulated backlog. Next update at 1 PM PDT or sooner.
Mar 17, 7:00 PM
investigating
Engineering is continuing to investigate this issue. At this time there is no improvement yet to any customers on C102. Next Update at 12:15 PDT or sooner.
Mar 17, 6:43 PM
investigating
We are currently investigating an issue for one of ES clusters - c102 - The cluster is in a red state, leading to very slow ingestion and widespread API 500 errors.
Customers are experiencing failed searches and errors on multiple API endpoints. Ingestion rates are near zero, with lag up to 20 minutes and increasing for internal, realtime, and bulk data pipelines.
Mar 17, 6:07 PM
Proof Send Functionality Degraded
Started: Mar 16, 4:18 PM
monitoring
The engineering team has implemented a fix and proofs are now successfully sending. We will continue to monitor. Next update at 12:00 PST or earlier.
Mar 16, 5:09 PM
investigating
We have been alerted to an issue where proofs sends are not being sent as expected as of 9:00 am PT. Iterable Engineers are actively investigating the issue. Next update by 11:00 am PT or sooner.
Mar 16, 4:18 PM