Subset of customers using Twilio for SMS seeing a portion of messages getting droppped
View the provider incident record →Current answer
Iterable experienced a major incident: Subset of customers using Twilio for SMS seeing a portion of messages getting droppped. ServiceAlert observed recovery on Sep 1, 2026.
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Incident Lifecycle
Affected Components
Global Campaign Sends
Incident Timeline
Identified
A subset of customers using Twilio for SMS sending may have some messages getting dropped due to an incident on Twilio’s side with impact currently ranging from 5%-20%. We are actively monitoring the impact and status updates from Twilio.
There is not impact to customers using any other SMS providers.
Next update: by 11:30am PT
There is not impact to customers using any other SMS providers.
Next update: by 11:30am PT
Sep 1, 2026 at 5:19 PM UTC
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