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Instructure (Canvas LMS) Outage History

Daily provider-status observations and published incident history for Instructure (Canvas LMS).

Operational

Instructure (Canvas LMS) is operational. Verified . Official provider source.

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72.4% of 58 verified observed days had no reported provider issue

90-Day Trend

Jul 24Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 73.3% 30 8

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
SIN Users getting a Website is under heavy Load (request timed out)
minor Observed active window 33m

View incident details and source

Started:

Canvas LMS ap-southeast-1
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Some users in the Asia-Pacific region are experiencing slowness or page errors in Canvas.
minor Observed active window 38m

View incident details and source

Started:

Canvas LMS ap-southeast-1
investigating
We are currently investigating this issue.
August 2026
PDX Users getting a Website is under heavy Load (request timed out)
major Observed active window 5h 20m

View incident details and source

Started:

Canvas LMS us-west-2
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue, but we believe we have currently mitigated the error users were receiving.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Students unable to submit or resume certain assessments
minor Observed active window 96h 15m

View incident details and source

Started:

Mastery Connect
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Mastery Connect has identified that for a limited number of assessments, students may be unable to submit or resume a started assessment. We are still investigating the full scope but show no evidence that this is impacting Mastery Predictive Assessments.

Legacy Incident Archive

62 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
Page views are not generating in user UI or API
minor Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
Some users are unable to access Studio and are encountering errors with embedded Studio content
critical Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Using the Canvas Career agent can cause an error message
minor Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some users may encounter broken images and media files in Canvas
minor Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some users are being logged out from their Canvas Application on Android mobile devices
minor Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Parchment Digital Badges (formerly Canvas Credentials), is experiencing login issues on the US server.
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Parchment Digital Badges is currently allowing users to log in. We are monitoring the situation. Please reach out to support if you experience issues with your log in process.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue with users attempting to long in on the US server. We are working diligently to get this resolved.
Clients attempting to create courses and content via Ignite AI in Canvas Career are receiving errors
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
March 2026
Some Users are getting 502 errors when accessing New Quizzes
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Users are experiencing incorrect images showing up in Classic Quizzes
minor Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some institutions are experiencing Media files not loading or previewing within New Quizzes or Speedgrader.
minor Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
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