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72.4%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
73.3%
30
8
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
SIN Users getting a Website is under heavy Load (request timed out)
A fix has been implemented and we are monitoring the results.
investigating
Mastery Connect has identified that for a limited number of assessments, students may be unable to submit or resume a started assessment. We are still investigating the full scope but show no evidence that this is impacting Mastery Predictive Assessments.
Legacy Incident Archive
62 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Unsupported files for Groupdocs unable to render
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
Some users may not see their data in Canvas Portfolio
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Users utilizing Outcomes may run into errors or incorrect scores.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Canvas: Developer Keys page does not load contents
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Some Users May Encounter Errors When Accessing Canvas
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
We are currently investigating reports of intermittent failures within the DocViewer conversion engine
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Some users may experience slowness when accessing Canvas.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Confirmed Security Incident
Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are providing an update on the security incident we advised you of yesterday. While our investigation continues alongside our outside forensics experts, at this stage we believe the incident has been contained.
Here are the steps we have taken since we became aware of the incident. We have:
- Revoked privileged credentials and access tokens associated with affected systems
- Deployed patches to enhance system security
- Out of an abundance of caution, we rotated certain keys, even though ...
investigating
Instructure recently experienced a cybersecurity incident perpetrated by a criminal threat actor. We are actively investigating this incident with the help of outside forensics experts. We are working quickly to understand the extent of the incident and actively taking steps to minimize its impact. Maintaining your trust is our highest priority, and we are committed to transparency throughout this process. We will provide new information as it is confirmed.
Steve Proud
Chief Information Secu...
April 2026
Canvas Data 2 and Canvas Beta are currently closed for maintenence.
Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Canvas Data 2 is currently unavailable.
Canvas Data 2 and Beta are available, Test continues to be under maintenance.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Canvas Data 2 and Beta should now be available for all customers. Canvas Test remains under maintenance.
As more information becomes available we will update here.
investigating
Canvas Data 2 should now be available for all customers.
Canvas Beta & Test remain under maintenance.
As more information becomes available we will update here.
investigating
Canvas Data 2 should now be available for all customers.
Canvas Beta & Test remain under maintenance.
As more information becomes available we will update here.
investigating
Our team reissued certain application keys as a precautionary step, which requires end users to re-authorize access to those tools. Reissued application keys contain a timestamp in the name and will be visible to users during re-authorization. These are valid Instructure created keys and users should continue the authorization process. Please read the blog Application Key Timestamp Notice for more information. (https://community.instructure.com/en/discussion/665983/application-key-timestamp-n...
investigating
Our investigation continues and Canvas Data 2 and Canvas Beta & Test remain under maintenance.
As more information becomes available we will update here.
investigating
Our investigation continues and Canvas Data 2 and Canvas Beta remain under maintenance.
As more information becomes available we will update here.
investigating
Some customers may be experiencing limited disruption to tools relying on API keys. Our team is actively investigating and has taken precautionary steps to help maintain service stability while we work to restore full functionality.
We are continuing to review the issue and will provide updates here as more information becomes available.
Thank you for your patience.
