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72.4%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
73.3%
30
8
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
SIN Users getting a Website is under heavy Load (request timed out)
A fix has been implemented and we are monitoring the results.
investigating
Mastery Connect has identified that for a limited number of assessments, students may be unable to submit or resume a started assessment. We are still investigating the full scope but show no evidence that this is impacting Mastery Predictive Assessments.
Legacy Incident Archive
62 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Some users may encounter errors when using IgniteAI Agent
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some users may encounter errors when using IgniteAI Agent
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Canvas Careers unavailable. Users receive the error "Failed to load navigation."
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some users receiving Internal Access Manager request form
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some users are being prompted to fill out an Internal Access Manager request form when accessing Canvas. Our engineers are investigating this.
Some users may encounter errors when accessing SCORM LTI Tool and Content
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
HTML files download instead of previewing which may disrupt course content in Canvas
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
May 2026
Some users cannot add enrollments to Catalog
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
UI Elements in New Quizzes are not loading for users.
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Canvas is Available for Most Users. Canvas Beta and Canvas Test are also available.
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Canvas Beta and Canvas Test are now available.
investigating
Canvas is now available for most users.
Canvas Beta and Canvas Test remain in maintenance.
investigating
Instructure has placed Canvas, Canvas Beta and Canvas Test in maintenance mode. We anticipate being up soon, and will provide updates as soon as possible
investigating
We are currently investigating this issue.
Some users are having difficulties logging into Student ePortfolios
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where some users are having difficulties logging into Student ePortfolios. This is not affecting customers.
