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Imperva Outage History

Daily provider-status observations and published incident history for Imperva.

Under maintenance

Imperva is reporting under maintenance. Verified . Official provider source.

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Building verified history 23 of 24 verified daily observations collected. A percentage will appear after the minimum coverage threshold is met.

90-Day Trend

Jul 24Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 91 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
[INC-1166] Service Degradation Affecting Newly Onboarded Sites
minor Observed active window 7h 42m

View incident details and source

Started:

Cloud Security Management Platform
monitoring
A fix has been implemented and we are monitoring the results.
identified
Mitigation efforts are ongoing. Our teams have completed additional configuration changes and continue working to restore normal service. Further updates will be provided as information becomes available.
identified
Imperva teams continue working to mitigate the issue and restore normal service. We are currently implementing and validating mitigation actions. Further updates will be provided as information becomes available.
identified
Efforts to mitigate the issue are still ongoing. Our teams continue working to restore normal service. Further updates will be provided as information becomes available.
identified
Efforts into mitigating the issue are still ongoing. Further updates will be provided as information becomes available. The next update will be before 11:15 UTC
identified
Our internal teams have identified the service degradation that is affecting the newly onboarded sites. We are currently working to remediate the incident and further updates will be provided as information becomes available. The next update will be before 09:45 UTC
investigating
We are investigating a service degradation affecting resolution for some newly onboarded sites. Our teams are working to determine the cause and will provide updates as more information becomes available. The next update will be provided by 09:15 UTC.
[INC-1160] Degradation of Imperva Generated Certificate Issuance
minor Observed active window 4h 15m

View incident details and source

Started:

Cloud Security Management Platform
monitoring
The issue was identified as a degradation affecting a third-party service. The issue should now be resolved, and certificate issuance is operating as expected. We are closely monitoring the service to ensure continued stability. The next update will be no later than 17:00 UTC
identified
We have identified the issue affecting the onboarding of new WAF sites and the issuance of new certificates. Our teams are actively working to restore normal service. The next update will be before 15:00 UTC.
identified
We are investigating an issue affecting Imperva-generated certificate issuance. Customers may experience issues when onboarding new sites using an Imperva-generated certificate and renewing existing certificates. Customer assets and sites remain protected during this time. The next update will be before 14:00 UTC.
[INC-1158] Service Degradation of Dallas, TX (DAL) PoP
major Observed active window 11h 58m

View incident details and source

Started:

Dallas, TX (DAL)
monitoring
The Dallas, TX (DAL) PoP has been successfully activated and returned to service. Our technical teams will continue to closely monitor the PoP to ensure stability and performance.
identified
A fix has been applied to address the connectivity issue affecting the DAL (Dallas) PoP. Traffic continues to be routed through an alternate PoP while our teams monitor service stability. The DAL PoP is scheduled to return to service during a low-traffic period, around 09:00 UTC on Saturday, 10 October. We will provide a further update once the PoP is back in service.
identified
The issue affecting the DAL PoP has been identified, and our technical teams are actively working on a fix. Traffic remains rerouted through an alternate PoP in the region. The next update will be provided no later than 00:20 UTC on Saturday, 10 October.
investigating
We are continuing to investigate this issue.
investigating
Investigation into the cause of the service degradation affecting the DAL PoP is still ongoing. Traffic remains rerouted through an alternate PoP in the region. Further updates will be provided as information becomes available.
investigating
Investigation into the cause of the service degradation affecting the DAL PoP is still ongoing. Traffic remains rerouted through an alternate PoP in the region. Further updates will be provided as information becomes available.
investigating
We have discovered a service degradation that is affecting the DAL POP, which may have resulted in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Traffic is currently being rerouted through an alternate PoP in the region. Customers may encounter some latency for the duration of time that the reroute is in place. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.
[INC-1152] IPv6 connectivity degradation across multiple PoPs
minor Observed active window 17h 8m

View incident details and source

Started:

Atlanta, GA (ATL) Detroit, MI (DET) Singapore (XSP) Tokyo, Japan (NRT) Warsaw, Poland (WAR)
monitoring
The Warsaw (WAR) PoP has been successfully activated and is now operational. Network traffic across all core Points of Presence—including Singapore (XSP), Atlanta (ATL), Detroit (DET), Tokyo (NRT), and Warsaw (WAR)—remains stable and fully operational following our remediation efforts. Our engineering teams will continue to closely monitor system performance.
monitoring
Network traffic across all core points of presence—including Singapore (XSP), Atlanta (ATL), Detroit (DET), and Tokyo (NRT)—remains stable and fully operational following our earlier remediation efforts. Our engineering teams are keeping a close watch on system performance, and we will share a follow-up update as soon as the Warsaw (WAR) PoP is successfully brought back online.
monitoring
Service for Singapore (XSP), Atlanta (ATL), Detroit (DET), and Tokyo (NRT) has been fully restored and is operating normally. Traffic for Warsaw (WAR) remains bypassed while our engineering teams complete final validation and plan to bring the PoP back online during scheduled off-peak maintenance hours. . We are actively monitoring the system, and the next update will be provided by 13:00 UTC
investigating
We are observing IPv6 connectivity issues affecting Detroit, MI (DET). Our teams are actively investigating the issue and working to implement remediation. The next update will be provided by 13:15 UTC.
investigating
Our investigation is ongoing, and our teams are actively working to identify the cause and implement the appropriate remediation. The next update will be provided by 12:05 UTC.
investigating
We are observing a recurrence of IPv6 connectivity issues affecting Singapore (XSP) and Atlanta (ATL). Service in Tokyo (NRT) remains fully operational. Additionally, IPv4 issues were observed for Warsaw (WAR). Traffic for WAR has been bypassed to restore service stability while our engineering teams actively investigate the root cause for XSP and the underlying issue at WAR. The next update will be provided by 11:30am UTC
investigating
We are observing a recurrence of the IPv6 connectivity issues affecting Singapore (XSP). Service in Tokyo (NRT) and Atlanta (ATL) remains fully operational. Our engineering team is actively investigating the cause of this regression and working to restore stability to XSP, as well as resolving the ongoing impact in Warsaw (WAR). The next update will be provided by 11:00 UTC
investigating
We are continuing to address the IPv6 connectivity issue across our network. Service for Singapore (XSP), Tokyo (NRT), and Atlanta (ATL) is operating normally. Our teams are actively investigating the root cause and working to restore full connectivity for the remaining affected locations (WAR). The next update will be provided by 10:30 UTC.
investigating
We are continuing to address the IPv6 connectivity issue across our network. Service for Atlanta, GA (ATL) and Tokyo, Japan (NRT) is operating normally. Our teams are actively investigating the root cause and working on a permanent resolution. The next update will be provided by 10:00 UTC.
investigating
Our investigation remains ongoing, and our teams are actively working to identify the cause and implement the appropriate remediation. The next update will be provided no later than 09:40 UTC.
investigating
We are investigating an issue affecting network connectivity for customers using IPv6 addresses at multiple locations. Customers using IPv4 connectivity are not impacted. Our teams are actively investigating the issue and working to identify the appropriate remediation. We will provide further updates as more information becomes available.
[INC-1149] Service degradation of Frankfurt, Germany (HHN) PoP
major Observed active window 6h 42m

View incident details and source

Started:

Frankfurt, Germany (HHN)
identified
The connectivity issue has been identified and resolved by our technical teams, and the system will continue to be monitored for stability. The Frankfurt, Germany (HHN) PoP will be returned to service during the low traffic period for this PoP. This is scheduled for around 02:00 UTC Friday 2nd October. A further update will be posted once this process has been completed.
investigating
We continue to investigate the issue affecting the PoP. Traffic remains routed through alternate locations in the region. The team is performing additional validation and testing before returning the PoP to service. We will continue to monitor the situation closely and provide further updates as more information becomes available.
investigating
We continue to investigate the connectivity issue affecting the Frankfurt, Germany (HHN) PoP. Traffic remains rerouted through alternate PoPs while the investigation continues. Current monitoring indicates that services remain stable and traffic is being successfully handled through the alternate locations. The HHN PoP will be returned to service once the investigation and validation activities are complete.
investigating
We continue to investigate the connectivity issue affecting the Frankfurt, Germany (HHN) PoP. Traffic remains rerouted through alternate PoPs as a mitigation measure while investigations continue. Current monitoring indicates network services remain stable and traffic is being successfully handled through alternate locations. The HHN PoP will be returned to service once investigation and validation activities have been completed. We will continue to provide updates as more information becomes available.
investigating
We have identified a connectivity issue affecting the Frankfurt, Germany (HHN) PoP. As a mitigation measure, traffic is being rerouted through alternate locations to reduce customer impact while our teams investigate. Some customers may experience intermittent latency or connectivity degradation. We are actively working to resolve the issue and will provide updates as more information becomes available.
[INC-1148] Imperva Management API Degradation
minor Observed active window 22m

View incident details and source

Started:

SIEM Logs
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have identified a service degradation affecting the Imperva API. As a result, some customers attempting to download SIEM logs via the API may receive HTTP 502 errors. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. All customer websites remain fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
September 2026
[INC-1146] Service degradation of MAD (Madrid) PoP
major Observed active window 16h 21m

View incident details and source

Started:

Madrid, Spain (MAD)
monitoring
The MAD (Madrid) PoP has been successfully activated and returned to service. Our technical teams will continue to closely monitor the PoP to ensure stability and performance.
identified
The team is preparing to begin the PoP activation shortly. We will closely monitor the PoP throughout the activation and provide further updates as the process progresses. The next update on this incident will be provided no later than 01:00 UTC on 29 September 2026.
identified
The connectivity issue has been identified and resolved by our technical teams, and the system will continue to be monitored for stability. The MAD (Madrid) PoP will be returned to service during the low traffic period for this PoP. This is scheduled for around 0001UTC Tuesday 29th September. A further update will be posted once this process has been completed.
investigating
We continue to investigate the connectivity issue affecting the Madrid (MAD) PoP. Traffic remains rerouted through alternate PoPs as a mitigation measure while investigations continue. Current monitoring indicates network services remain stable and traffic is being successfully handled through alternate locations. The MAD PoP will be returned to service once investigation and validation activities have been completed. We will continue to provide updates as more information becomes available.
identified
We have identified a connectivity issue affecting the Madrid (MAD) PoP. As a mitigation measure, traffic is being rerouted through alternate locations to reduce customer impact while our teams investigate. Some customers may experience intermittent latency or connectivity degradation. We are actively working to resolve the issue and will provide updates as more information becomes available.
[INC-1145] Service degradation of multiple PoPs
minor Observed active window 2h 18m

View incident details and source

Started:

Amsterdam, Netherlands (RTM) Hong Kong (HHK) Dallas, TX (DAL) Denver, CO (DEN) Rio de Janeiro, Brazil (RIO) London 1, UK (LCY) San Jose, CA (SFO) Singapore (XSP)
monitoring
We continue to observe stable operations across the previously affected PoPs, with no further signs of impact at this time. Engineering teams remain engaged and are closely monitoring the environment while the investigation into the underlying cause continues. We will provide a final update once monitoring activities have been completed.
identified
We have restored traffic flow across all previously affected PoPs, and GRE tunnel connectivity has been re-established. Traffic is currently routing as expected. While service has stabilized, our engineering teams remain actively engaged in investigating the underlying cause of the issue and monitoring the environment closely. Customers may have experienced increased latency, Error 20 responses, or GRE tunnel connectivity issues during the period of impact. We will continue to provide updates as our investigation progresses - the next update will be no later than 09:09 UTC
identified
We have identified an issue affecting multiple network locations (PoPs). Customers may experience increased latency, encounter Error 20 responses, and may be impacted by GRE tunnel connectivity issues. Our engineering teams are actively investigating the issue to determine the full scope, impact, and underlying cause. We are working to restore normal service as quickly as possible and will provide updates as more information becomes available.
monitoring
We have implemented corrective actions and service has returned to normal operation. The affected GRE tunnels have been successfully re-established, and traffic is flowing as expected across the previously impacted locations. Customers should no longer experience the increased latency or Error 20 responses previously observed. We are continuing to monitor the environment closely to ensure stability.
investigating
We have identified an issue affecting the XSP (Singapore) PoP. Customers may experience increased latency, Error 20 responses, and connectivity impacts related to GRE tunnels. Our teams are actively investigating the issue and working to determine the scope, impact, and root cause. We will provide further updates as soon as additional information becomes available. The next update will not be later than 08:10am UTC
[INC-1143] ABP Service issue
minor Observed active window 1h 17m

View incident details and source

Started:

Advanced BOT Protection
monitoring
Technical teams have performed remedial actions and the Advanced Bot Protection service has been restored. Technical teams will continue monitoring the system. Further updates to follow.
identified
We have identified the source of the issue affecting the Advanced Bot Protection service. Technical teams are working on a mitigation. Further updates to follow.
investigating
Our teams continue to work on implementing mitigation measures to address the issue. Technical teams are still engaged and actively investigating. Customer sites are still fully protected by Advanced Bot Protection at this time.
investigating
We are aware of an ABP issue affecting some users on Google Chrome 153 and above. Other browsers and versions are not currently affected. Customer sites are still fully protected by Advanced Bot Protection at this time. Our team is actively working on a fix. Technical teams are investigating. Further updates to follow.
[INC-1142] Network Connectivity Degradation Across Multiple PoPs Due to an Upstream Provider Issue
minor Observed active window 20h 30m

View incident details and source

Started:

Chicago 2, IL (CHI) Detroit, MI (DET) Houston, TX (HOU) Los Angeles, CA (SNA) Miami, FL (FLL) Montreal, Canada (YUL) New York 2, NY (EWR) Seattle, WA (SEA) Toronto, Canada (TOR) Vancouver, Canada (VAN)
monitoring
To maintain service stability, the impacted upstream provider remains bypassed. Our teams continue to closely monitor the environment and are working with the upstream provider to gather further information. Additional updates will be provided as more details become available.
monitoring
We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.
investigating
One of our upstream providers is currently experiencing a major outage. We are contacting the provider to gather more information about the issue. As a mitigation, we have rerouted traffic away from the affected carrier at the impacted PoPs, which has mitigated customer impact. We will continue to closely monitor the environment to ensure ongoing service stability. Further updates will be provided as more information becomes available.

Legacy Incident Archive

46 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

May 2026
[INC-1042] Issues with Imperva Management Portal Configuration Changes
major Source not attested
Last archived state: resolved
View archived record details
monitoring
The backlog has been fully processed, and the system is now operating as expected. We will continue to monitor to ensure ongoing stability.
identified
We are seeing continued progress, with the backlog steadily decreasing and system performance improving. The next update will be shared no later than 06:05 UTC.
identified
We are taking additional actions to improve system performance. These steps are expected to help accelerate recovery and reduce remaining delays. We will continue to share updates as progress continues. The next update will be shared no later than 05:40 UTC.
identified
We continue to work on improving system performance. While some progress has been made, certain delays may still persist. Our teams remain actively engaged in resolving the issue and restoring full service stability. The next update will be shared no later than 05:15 UTC.
identified
We continue to see improvements in system performance following the fixes implemented by our technical teams. Service stability is improving, although some delays may still persist as publishing activity continues to catch up over the next few hours. The next update will be shared no later than 04:23 UTC.
identified
Technical teams have identified the issue and implemented fixes. We are seeing steady improvements in system performance. Some delays may still persist, and it may take a few hours for publishing activity to fully catch up. The next update will be shared no later than 03:53 UTC.
investigating
Investigation is in progress, and our teams are actively engaged in working toward resolving the issue. The next update will be shared no later than 03:23 UTC.
investigating
The investigation is ongoing, and the team continues to actively work towards remediation. The next update will be shared no later than 02:53 UTC.
investigating
The investigation is ongoing, and the team is actively analyzing potential contributing factors. Efforts are focused on reducing the impact and stabilizing service performance. The next update will be communicated at 02:20 UTC.
investigating
Investigation has identified a potential contributing factor to the issue. The team is continuing to analyze and validate this finding to better understand its impact on service performance. The next update will be communicated at 01:50 UTC.
investigating
Investigation is ongoing, and our technical teams are actively working to restore full service stability. The next update will be communicated at 01:15 UTC.
investigating
Technical team continue to work on remediation activities to restore service stability. The next update will be communicated at 00:42 UTC.
investigating
The Imperva Management Portal will be unavailable for the next 30 minutes; however, all applications will remain protected by Cloud WAF. The next update will be communicated at 00:11 UTC.
investigating
Mitigation activities are still in progress, and teams continue working to restore service stability. The next update will be shared once a significant development is available.
investigating
The ongoing service degradation affecting the Imperva Management Portal remains under active investigation by the Engineering team. The next update will be communicated at 22:30 UTC.
investigating
Engineering team actively investigating the ongoing service degradation impacting the Imperva Management Portal. The next update will be provided at 21:53 UTC.
investigating
We are continuing to investigate the service degradation affecting Imperva Management Portal. Next update will be shared at 21:20 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
[INC-1040] Imperva Management Portal Login Issue
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Technical teams have performed remedial actions and the Imperva Support Portal access is returning to normal operations. Technical teams will continue monitoring the system.
identified
Technical teams have completed mitigation actions, and access to the Imperva Support Portal is returning to normal levels. Teams will continue to closely monitor system operations. Rest assured, all applications continue to remain protected by Cloud WAF. However, issues related to the publisher service are still being observed, and active efforts are ongoing to fully stabilize the environment. The next update for this incident will be shared no later than 23:17 UTC.
identified
Teams have identified a possible cause behind the service degradation affecting customers ability to log in to the Imperva Management Portal. Engineering teams are actively engaged in mitigation and recovery efforts to restore service stability. The next update for this incident will be shared no later than 22:44 UTC.
investigating
Teams have identified a possible cause behind the service degradation affecting customers ability to log in to the Imperva Management Portal. Engineering teams are actively engaged in mitigation and recovery efforts to restore service stability. The next update for this incident will be shared no later than 22:42 UTC.
investigating
Teams continue to work on remediation activities, and a decrease in login-related errors has been observed. While the issue is still occurring intermittently, active efforts are ongoing to restore full service stability. The next update regarding this incident will be provided no later than 22:00 UTC.
investigating
Remediation efforts are ongoing, and we are seeing a reduction in login errors. The issue remains intermittent, and teams are actively working to stabilize the services. Next update on this incident will be shared no later than 21:30 UTC.
investigating
Investigations are currently in progress, and the team is actively working on the issue. Next update on this incident will be shared no later than 20:51 UTC.
investigating
Our technical teams are actively investigating the issue and working on remediation. Next update on this incident will be shared no later than 20:21 UTC.
investigating
We have discovered a potential service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update w...
[INC-1038] Imperva Management Portal UI Performance Degradation
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been identified as ISP-related. Technical teams have taken mitigation actions, and we are observing improvements in service performance. Monitoring will continue to ensure stability.
investigating
Technical teams are continuing to actively troubleshoot the issue and are working to restore normal service levels. The next update on the incident will be shared no later that 09:50 UTC
investigating
The impact has been identified as isolated to the India region. Technical teams are actively investigating the issue and working towards mitigation. The next update on the incident will be shared no later that 09:22 UTC
investigating
We have discovered a potential service degradation, affecting Imperva Management Portal. The Management Portal website is slow to respond to user actions and in some cases user login attempts may also fail. All customer websites remain fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attribute...
[INC-1037] New Delhi, Mumbai Data Center Issue
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
identified
Technical teams are actively implementing a fix. The next status update on this incident will be provided no later than 23:55 UTC. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impact...
identified
Our engineers are actively working on the fix to resolve the data center issue. The next Status Update on this Incident will be provided no later than 22:55 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential i...
identified
Our engineers are actively working on the fix to resolve the data center issue. The next Status Update on this Incident will be provided no later than 21:55 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential i...
identified
Technical teams are currently investigating the issue and will provide updates as more information becomes available. The next Status Update on this Incident will be provided no later than 21:25 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruptio...
identified
We have identified the source of the issue in the data center. Technical teams are working on a fix. The next Status Update on this Incident will be provided no later than 20:51 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update wil...
investigating
Technical teams are investigating a potential issue in the New Delhi (NDL), Mumbai (NAG) Data Center. The next Status Update on this Incident will be provided no later than 20:19 UTC. Further updates to follow.
[INC-1036] Imperva Management Portal Slowness Issue
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Technical teams have performed remedial actions and the Imperva Management Portal is returning to normal service levels. Technical teams will continue monitoring the system. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruptio...
investigating
We have discovered a potential service degradation, affecting customers ability to use the Imperva Management Portal. Technical teams are investigating. The next Status Update on this Incident will be provided no later than 17:56 UTC. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect avail...
[INC-1034] Imperva Management Portal Login Issue
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Technical teams have performed remedial actions and the Imperva Management Portal is returning to normal service levels. Technical teams will continue monitoring the system. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruptio...
investigating
We have discovered a potential service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update w...
[INC-1031] Imperva Management Portal Cloud WAF Security Dashboard Degradation
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the issue impacting the Cloud WAF Dashboards component. The issue has been mitigated, and the team is actively monitoring to ensure continued stability.
investigating
Our technical teams are actively working to resolve the issue and will share updates as progress is made. The next Status Update on this Incident will be provided no later than 07:52 UTC.
investigating
We have narrowed the issue down to the “WAF Sessions by Country” component in the Security dashboard, which is not functioning as expected. The technical teams are actively working on a fix. The next Status Update on this Incident will be provided no later than 07:26 UTC.
investigating
We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may ...
[INC-1030] Ashburn, VA (IAD) Data Center Issue
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The Ashburn, VA (IAD) PoP is now online. Teams will continue to monitor closely to ensure service stability.
monitoring
Pre-checks have been completed, and the PoP is expected to be brought back online within the next 15 minutes. The next update will be shared once the PoP is fully online.
monitoring
The issue has been mitigated. We are currently in the process of activating the Ashburn, VA (IAD) PoP. Pre-checks are being completed as part of the restoration, and traffic will be gradually restored. The next update will be provided once the PoP is ready to be brought online.
monitoring
The PoP remains deactivated , with traffic continuing to be routed through alternate data centers in the region to ensure service continuity. We are closely monitoring the environment. Further updates to follow.
monitoring
The PoP is still deactivated and traffic is being rerouted through an alternate data center in the region. We are continuing to monitor the PoP before bringing it up again.
monitoring
Technical teams have performed remedial actions and still monitoring the results.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The PoP remains deactivated while the team is working in restoring connectivity within the PoP. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
identified
We have identified an issue in the data center and the PoP has been deactivated for now. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
investigating
Technical teams are still working on restoring connectivity within the PoP. The next Status Update on this Incident will be provided no later than 03:17 UTC.
investigating
Technical teams are continuing to investigate. The next Status Update on this Incident will be provided no later than 02:17 UTC.
investigating
We are continuing to investigate. The next Status Update on this Incident will be provided no later than 01:47 UTC.
investigating
Technical teams are investigating a potential issue in the Ashburn, VA (IAD) data center. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
[INC-1028]Third-Party Network Issue Impacting CWAF and DDoS Protection Services
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Technical teams have performed remedial actions and services are returning to normal operations. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
investigating
A third-party internet service provider is currently experiencing an issue resulting in degradation of CWAF and Network DDoS services. Customers may experience elevated latency or, in some cases, temporary loss of availability for CWAF-protected sites. This impact includes CloudWAF customers using Origin POP and Network DDoS customers utilizing Mesh. Customer websites remain fully protected during this time. The next Status Update on this Incident will be provided no later than 14:05 UTC.
[INC-1027] Issues with the Imperva Management Portal
major Source not attested
Last archived state: resolved
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monitoring
Technical teams have performed remedial actions and the Imperva Management Portal is returning to normal service levels. Technical teams will continue monitoring the system. Further updates to follow.The next Status Update on this Incident will be provided no later than 14:02 UTC.
identified
We have identified the issue causing intermittent issues with loading various pages on the Imperva Management Console, as well as impacting Imperva APIs. The team is actively working on remediation The next Status Update on this Incident will be provided no later than 13:06 UTC.
investigating
Investigations indicate that the scope of the impact also includes Imperva APIs, in addition to intermittent issues loading various pages on the Management Console. Technical teams continue to investigate. The next Status Update on this Incident will be provided no later than 12:54 UTC.
investigating
We have discovered a potential service degradation, affecting intermittent issues loading various pages on the Management Console. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the u...
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