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94.6%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are continuing to work on a fix for this issue.
identified
Since 22 September 19:09 CEST, messages sent through the Hoxhunt Microsoft Teams app are not being delivered. This affects training notifications and reminders, course reminders (including manager reminders), Trending Campaign alerts, and other messages Hoxhunt sends to users via Teams.
Email delivery, Slack notifications, the Hoxhunt add-in for Outlook and Gmail, the admin portal and all reporting are not affected.
We have identified the cause as an expired credential used by the Hoxhunt Teams app and are replacing it now. No action is needed from your side. We will update this page once delivery is restored.
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue causing delays in processing reported threats submitted by users. Reports are being received but not yet fully updated/enriched. We'll post updates as we learn more.
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Delivery issues in mail sending
minorSource not attested
Last archived state: resolved
View archived record details
Hoxhunt TrainingHoxhunt AdminHoxhunt Response
identified
Hoxhunt is currently facing email delivery issues which our technical teams are working to fix.
Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.)
Customers in Google environments are not affected by this.
Threat forwarding emails are not affected by this as they are sent in the user's con...
June 2026
Delay in Automation processing in the Sense product
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating a delay in Automation processing in the Sense product, caused by a congestion in background task processing.
Please note that this issue only affects the Sense product and no other products are impacted.
Our team is actively working to resolve the issue.
Delivery issues in mail sending
minorSource not attested
Last archived state: resolved
View archived record details
identified
Hoxhunt is currently facing email delivery issues which our technical teams are working to fix.
Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.)
Customers in Google environments are not affected by this.
Threat forwarding emails are not affected by this as they are sent in the user's con...
Link-based training packages (XSAT) not accessible
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that causes all link-based training packages (XSAT) to not be accessible even if the package is published correctly. When trying to access a link-based training package, the following message is shown:
Training not available!
The training is either not yet available or has already expired.
Our developers are working on an immediate fix for this issue.
User pages on User Management not accessible
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue with user pages on User Management. While the user lists are still viewable, whenever you try to open an individual user's page, the following error is shown:
Response not successful: Received status code 400
We are investigating the issue and we will provide updates as soon as we have them.
May 2026
Some users may experience issues with Instant Feedback
minorSource not attested
Last archived state: resolved
View archived record details
identified
Some users may be experiencing a "Something went wrong" or "servers busy" error message when attempting to report an email and view Instant Feedback.
We have identified the root cause and our developers are working on a fix. We will provide an update once it has been deployed.
We apologize for the inconvenience.
Hoxhunt External GraphQL API docs are not fully accessible
Source not attested
Last archived state: resolved
View archived record details
investigating
Docs for Hoxhunt External GQL API are currently not accessible directly via https://app.hoxhunt.com/docs/graphql-external/ .
We are currently investigating the root cause and are working on a fix.
As a workaround, the API docs can still be accessed via GraphQL clients like Altair, Insomnia and Postman.
Hoxhunt Support
Benchmarks page on Admin portal does not load for some organizations
Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We have identified the issue also affects the Active tab of the Benchmarks page for a smaller subset of organizations/cusotmers
Error message that appears on Active and/or Inactive tabs:
Error: Could not fetch benchmarks
Our developers are looking into a fix for the issue.
Benchmark email delivery and Reports on Insights (https://insights.hoxhunt.com/benchmark) are not affected.
identified
We have identified an issue with the Inactive tab of the Benchmarks page on the Admin portal (https://admin.hoxhunt.com//phishing-training/benchmarks). Our developers are looking into a fix. Actual benchmark email deliveries and reports are not affected. Reports can be viewed at https://insights.hoxhunt.com/benchmark
Temporary delay in Insights, Cloud Export, and Reports updates
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Cloud Export datasets and CxO Reports in Insights are again up to date. Rest of reports in Insights as well as Hoxhunt Reports (Early Access) are still being updated.
Hoxhunt Support
monitoring
The missing data has been re-processed. We are expecting it to take about 4 hours for all reporting to be up to date.
Hoxhunt Support
identified
We have expanded the affected scope of the issue to include all report types in Insights, Cloud Export datasets and Hoxhunt Reports (Early Access).
Our Data Engineering team are still re-processing the data to have up-to-date data available to all Hoxhunt customers.
Hoxhunt Support
identified
We are currently experiencing delays in data availability for CxO Report in Insights.
When trying to filter the CxO Report based on previous day, the following error may appear:
"A report has not been created for 03.05.206 for the time period"
Our Data Engineering team is currently re-processing the data, and they expect fresh CxO Report data to be available in a few hours.
Hoxhunt Support
Response portal not loading
criticalSource not attested
Last archived state: resolved
View archived record details
identified
We have identified a possible cause and are looking for an immediate fix for the issue. We will provide more updates when available.
investigating
We are currently investigating an issue with our Response portal no loading. This includes the following components:
- Threat Feed
- Incident Orchestration
- Feedback Rules
We will provide updates on this issue as soon as we have them.
