Daily provider-status observations and published incident history for Hoxhunt.
Active provider notice
Hoxhunt has an active provider notice. See provider updates for affected services and details. Verified .
Official provider source.
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91.6%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
96.8%
31
1
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Hoxhunt TrainingHoxhunt Outlook add-inHoxhunt AdminTeamsHoxhunt ResponseHoxhunt Sense
monitoring
Our telemetry shows gradual and steady recovery from the global Microsoft outage. Emails can again be reported with Hoxhunt Outlook add-in and Hoxhunt's email delivery is able to deliver messages to M365 mailboxes. However, some customers may still experience intermittent issues in areas we have listed in our previous updates.
Microsoft is also reporting improvements in their service availability, with email queues significantly reduced and approaching normal levels. See: https://status.cloud.microsoft/m365/
Based on the significantly improved situation, we are moving this incident to Monitoring status. Hoxhunt continues to observe the overall recovery from the incident and will analyze the impact to its customers in more detail.
Best regards,
Hoxhunt Support
identified
Status update on Microsoft’s outage:
"Recovery proceeds across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe. Encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure.
Microsoft’s focus remains on stabilizing recovered infrastructure, completing mitigation in the remaining impacted areas, and reducing delayed email queues and backlogs. We're closely monitoring service consistency and validating recovery across different connection methods as we work toward full mitigation."
Impact on Microsoft services:
- Microsoft has clarified that the impact focuses around Exchange Online, Microsoft Graph and the features that depend on these technologies.
Impact on Hoxhunt and its customers:
- Hoxhunt emails of any type sent to Microsoft 365 mailboxes are still having intermittent delays.
- Reporting with the Hoxhunt Outlook add-in may still occasionally fail with an error if the add-in is unable to communicate with Exchange Online. When this happens, the email is not reported and stays in the mailbox, so it can be reported again later. We have found no indication that reports received by Hoxhunt were lost.
- Users clicking on wrapped/rewritten simulation fail URLs typically processed by Safe Links may result in a failure to navigate to the fail page and register the fail, as Safe Links fails to process the URL. This can be seen as decreased simulation fail rates for the duration of the Microsoft outage.
- Part of the user reported emails may not get submitted to your tenant's Defender if you are using Hoxhunt's Defender integration.
- Search & Destroy’s actions may be delayed or they are not triggering.
- Microsoft Defender data fed into Hoxhunt Sense may be delayed or unavailable.
- Notifications delivered through Hoxhunt Teams app may be delayed or unavailable.
- Hoxhunt support ticketing service: Responses to customer support tickets is delayed as ticket replies to Microsoft 365 customers aren’t being delivered during the outage but any already delivered ticket responses will be delivered eventually.
The mitigations we deployed on Hoxhunt’s email delivery has reduced the impact of the Microsoft outage. We continue to monitor the situation.
As Microsoft’s services gradually recover, we review the impact on Hoxhunt and share any follow-up actions.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
identified
Status update on Microsoft’s outage:
- Recovery actions are ongoing and have progressed in phases across affected Microsoft 365 infrastructure. M365 service health remains variable and capacity has not yet fully returned to baseline. Microsoft is still performing remedial traffic-management actions. To protect email during recovery phase, they are continuing to prioritize queue and backlog processing, and the email timeout window has been extended to 48 hours to preserve delayed messages.
Microsoft has clarified that the impact focuses around Exchange Online, Microsoft Graph and the features that depend on these technologies.
For Hoxhunt, this means:
- Exchange Online: Emails sent to Microsoft 365 mailboxes may still be delayed. This affects emails sent from Hoxhunt platform such as simulations and course announcements.
- Hoxhunt Outlook add-in: Reporting with the Hoxhunt Outlook add-in may occasionally fail with an error if the add-in is unable to communicate with Exchange Online. When this happens, the email is not reported and stays in the mailbox, so it can be reported again later. We have found no indication that reports received by Hoxhunt were lost.
- Microsoft Defender for Office 365 & Safe Links: Users clicking on wrapped/rewritten URLs typically processed by Safe Links may result in a failure to navigate, as Safe Links fails to process the URL. This can be seen as decreased simulation fail rates for the duration of the Microsoft outage.
- Hoxhunt's Defender integration: Part of the user reported emails may not get submitted to your tenant's Defender.
- Search & Destroy may be delayed or unavailable
- Microsoft Defender data fed into Hoxhunt Sense may be delayed or unavailable.
- Notifications delivered through Hoxhunt Teams app may be delayed or unavailable.
- Hoxhunt support ticketing service: Responses to customer support tickets is delayed as ticket replies to Microsoft 365 customers aren’t being delivered during the outage. Non-365 customers are unaffected.
What we are doing:
- Our engineering team has deployed mitigations on our email delivery to reduce the impact of Microsoft outage, and we continue to monitor the situation closely.
Once Microsoft’s services recover, we will review the impact on Hoxhunt and share any follow-up actions here.
We will post our next update as Microsoft reports noticeable progress.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
identified
The Microsoft 365 outage is continuing. Microsoft’s latest update states that it is seeing positive results for server stability after applying an upstream authentication/routing configuration component patch to a portion of their infrastructure.
However, there is no estimated time for full resolution.
Microsoft has clarified that the impact focuses around Exchange Online, Microsoft Graph and the features that depend on these technologies.
For Hoxhunt, this means:
- Exchange Online: Emails sent to Microsoft 365 mailboxes may still be delayed. This affects emails sent from Hoxhunt platform such as simulations and course announcements.
- Hoxhunt Outlook add-in: Reporting with the Hoxhunt Outlook add-in may occasionally fail with an error if the add-in is unable to communicate with Exchange Online. When this happens, the email is not reported and stays in the mailbox, so it can be reported again later. We have found no indication that reports received by Hoxhunt were lost.
- Microsoft Defender for Office 365 & Safe Links: Users clicking on wrapped/rewritten URLs typically processed by Safe Links may result in a failure to navigate, as Safe Links fails to process the URL. This can be seen as decreased simulation fail rates for the duration of the Microsoft outage.
- Hoxhunt's Defender integration: Part of the user reported emails may not get submitted to your tenant's Defender.
- Search & Destroy may be delayed or unavailable
- Microsoft Defender data in Hoxhunt Sense, and simulations delivered through Microsoft Teams may be delayed or unavailable.
Once Microsoft’s services recover, we will review the impact on Hoxhunt and share any follow-up actions here.
We will post our next update by 12:00 UTC, or sooner once Microsoft confirms a sustained recovery.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
identified
The Microsoft 365 outage is continuing. The limited recovery Microsoft reported earlier did not hold, and Microsoft’s latest update states that it is still investigating the cause of the service failures. There is no estimated time for resolution.
Microsoft has clarified that the impact centres on Exchange Online and the features that depend on it. For Hoxhunt, this means:
- Emails sent to Microsoft 365 mailboxes may be delayed, and users may be unable to access their mailboxes.
- Reporting with the Hoxhunt Outlook add-in may fail.
- Search & Destroy, Microsoft Defender data in Hoxhunt Sense, and simulations delivered through Microsoft Teams may be delayed or unavailable.
Once Microsoft’s services recover, we will review the impact on Hoxhunt and share any follow-up actions here.
We will post our next update by 8:00 AM UTC, or once Microsoft confirms a sustained recovery.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
identified
Microsoft’s latest update indicates that its recovery is not yet stable. There is no estimated time for resolution.
For Hoxhunt, this means affected features may work intermittently until Microsoft’s services are stable: delivery of emails to Microsoft 365 mailboxes, reporting with the Hoxhunt Outlook add-in, and other Microsoft-dependent features.
We will post our next update once Microsoft confirms a sustained recovery.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
identified
Microsoft reports that it has begun returning affected servers to service and is seeing limited recovery in some regions. Recovery is expected to be gradual, and the outage is not yet resolved.
For Hoxhunt, this means some users may start seeing affected features working again, while others may still experience issues.
We will post our next update when the situation changes.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
identified
Microsoft’s latest update states that its mitigation efforts so far have not restored service, and that it is testing a new recovery approach. Microsoft has not given an estimated time for resolution, so we expect the impact to continue for now.
The impact on Hoxhunt is unchanged.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
identified
Microsoft is continuing to work on restoring Microsoft 365 services and has reported early signs of improvement from its latest mitigation. The outage is not yet resolved.
The impact on Hoxhunt is unchanged.
We will post our next update when situation changes.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
identified
We have confirmed that the ongoing global Microsoft 365 outage is affecting Hoxhunt in the following ways:
Email delivery: Simulations and other emails sent by Hoxhunt to Microsoft 365 mailboxes show as sent on our side, but recipients may not see them until Microsoft restores access to their mailboxes. We expect these emails to become visible once Microsoft recovers, without needing to be resent.
Hoxhunt Outlook add-in: Reporting an email with the add-in may currently fail with the error “The email could not be found”.
Other features that depend on Microsoft services, such as simulations delivered through Microsoft Teams, Search & Destroy, and Microsoft Defender data in Hoxhunt Sense, may also be delayed or unavailable.
No action is needed from customers. We are monitoring Microsoft’s recovery and will update this page as the situation develops.
Microsoft’s status page has the latest on the outage itself: https://status.cloud.microsoft/m365/
investigating
We are currently investigating how the current global Microsoft outage is affecting Hoxhunt services.
Microsoft's status page has the latest updates on the outage: https://status.cloud.microsoft/m365/
Delays in bulk user actions and other background updates
Background processing has recovered and has been stable since 11:00 EET. The issue was caused by an unusually large batch of user updates that overloaded part of our background processing. Bulk actions in User Management and some other automatic updates were delayed for all customers between approximately 10:00 and 11:00 EET.
Delayed actions have been completed. Training content, phishing simulations, email reporting, and the admin portal were not affected, and no data was lost. If you ran a bulk action in User Management during that window, please verify the result and repeat it if some users were not updated. We are monitoring and will post a final update shortly.
identified
We have identified the cause of delays affecting part of our background processing. Bulk actions performed in User Management, such as activating training for a group of users, may be delayed or appear incomplete. Some other automatic updates, for example notifications and progress updates for individual users, may also arrive later than usual.
Training content, phishing simulations, email reporting, and the admin portal itself are working normally. No data has been lost.
Our team is deploying a fix. Once it is in place, delayed actions will be processed automatically. We will confirm in our next update whether any bulk actions need to be repeated.
investigating
We are investigating an issue in our system that causes bulk actions on users done via the User Management to be delayed or not to be processed at all. Our developers are looking for the cause and an immediate fix. We will provide updates once we have them available.
Incorrect results for large user exports and bulk actions
We are investigating an issue in User Management that affects operations involving more than 1,000 users.
CSV exports of more than 1,000 users contain only the first 1,000 rows.
Bulk user actions using "Actions" -> "Set properties" applied to more than 1,000 users are only applied to 1,000 users.
Operations on 1,000 users or fewer are not affected. As a workaround, please run exports and bulk actions in batches of 1,000 users or fewer, and check the results before relying on them. We will post another update as soon as we have more information, or within 60 minutes.
October 2026
Incorrect Hoxhunt Security Score values on the admin dashboard
Some customers are currently seeing a sudden drop in their Hoxhunt Security Score and related training metrics on the admin dashboard. This is caused by an incomplete data refresh in our reporting pipeline, not by any change in your users’ behaviour or training results. No data has been lost, and the underlying training and reporting activity is intact.
We have identified the cause and are re-running the affected reporting jobs. We expect the scores to be corrected this afternoon (EET). Scores shown for October will be restored to their correct values once the re-run completes; no action is needed on your side.
We will update this page when the fix is confirmed.
Search & Destroy: some manual actions unavailable in Incident Orchestration
We are investigating an issue affecting manual Search & Destroy actions in Incident Orchestration (response.hoxhunt.com), including creating new searches, deleting, and reverting emails. Automatic Search & Destroy actions are not affected. A fix has been developed and we are working to deploy it as quickly as possible. We will post another update once it is released.
We are continuing to work on a fix for this issue.
identified
Since 22 September 19:09 CEST, messages sent through the Hoxhunt Microsoft Teams app are not being delivered. This affects training notifications and reminders, course reminders (including manager reminders), Trending Campaign alerts, and other messages Hoxhunt sends to users via Teams.
Email delivery, Slack notifications, the Hoxhunt add-in for Outlook and Gmail, the admin portal and all reporting are not affected.
We have identified the cause as an expired credential used by the Hoxhunt Teams app and are replacing it now. No action is needed from your side. We will update this page once delivery is restored.
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue causing delays in processing reported threats submitted by users. Reports are being received but not yet fully updated/enriched. We'll post updates as we learn more.
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Delivery issues in mail sending
minorSource not attested
Last archived state: resolved
View archived record details
Hoxhunt TrainingHoxhunt AdminHoxhunt Response
identified
Hoxhunt is currently facing email delivery issues which our technical teams are working to fix.
Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.)
Customers in Google environments are not affected by this.
Threat forwarding emails are not affected by this as they are sent in the user's con...
June 2026
Delay in Automation processing in the Sense product
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating a delay in Automation processing in the Sense product, caused by a congestion in background task processing.
Please note that this issue only affects the Sense product and no other products are impacted.
Our team is actively working to resolve the issue.
Delivery issues in mail sending
minorSource not attested
Last archived state: resolved
View archived record details
identified
Hoxhunt is currently facing email delivery issues which our technical teams are working to fix.
Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.)
Customers in Google environments are not affected by this.
Threat forwarding emails are not affected by this as they are sent in the user's con...
Link-based training packages (XSAT) not accessible
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that causes all link-based training packages (XSAT) to not be accessible even if the package is published correctly. When trying to access a link-based training package, the following message is shown:
Training not available!
The training is either not yet available or has already expired.
Our developers are working on an immediate fix for this issue.
User pages on User Management not accessible
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue with user pages on User Management. While the user lists are still viewable, whenever you try to open an individual user's page, the following error is shown:
Response not successful: Received status code 400
We are investigating the issue and we will provide updates as soon as we have them.
May 2026
Some users may experience issues with Instant Feedback
minorSource not attested
Last archived state: resolved
View archived record details
identified
Some users may be experiencing a "Something went wrong" or "servers busy" error message when attempting to report an email and view Instant Feedback.
We have identified the root cause and our developers are working on a fix. We will provide an update once it has been deployed.
We apologize for the inconvenience.
Hoxhunt External GraphQL API docs are not fully accessible
Source not attested
Last archived state: resolved
View archived record details
investigating
Docs for Hoxhunt External GQL API are currently not accessible directly via https://app.hoxhunt.com/docs/graphql-external/ .
We are currently investigating the root cause and are working on a fix.
As a workaround, the API docs can still be accessed via GraphQL clients like Altair, Insomnia and Postman.
Hoxhunt Support
Benchmarks page on Admin portal does not load for some organizations
Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We have identified the issue also affects the Active tab of the Benchmarks page for a smaller subset of organizations/cusotmers
Error message that appears on Active and/or Inactive tabs:
Error: Could not fetch benchmarks
Our developers are looking into a fix for the issue.
Benchmark email delivery and Reports on Insights (https://insights.hoxhunt.com/benchmark) are not affected.
identified
We have identified an issue with the Inactive tab of the Benchmarks page on the Admin portal (https://admin.hoxhunt.com//phishing-training/benchmarks). Our developers are looking into a fix. Actual benchmark email deliveries and reports are not affected. Reports can be viewed at https://insights.hoxhunt.com/benchmark
Temporary delay in Insights, Cloud Export, and Reports updates
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Cloud Export datasets and CxO Reports in Insights are again up to date. Rest of reports in Insights as well as Hoxhunt Reports (Early Access) are still being updated.
Hoxhunt Support
monitoring
The missing data has been re-processed. We are expecting it to take about 4 hours for all reporting to be up to date.
Hoxhunt Support
identified
We have expanded the affected scope of the issue to include all report types in Insights, Cloud Export datasets and Hoxhunt Reports (Early Access).
Our Data Engineering team are still re-processing the data to have up-to-date data available to all Hoxhunt customers.
Hoxhunt Support
identified
We are currently experiencing delays in data availability for CxO Report in Insights.
When trying to filter the CxO Report based on previous day, the following error may appear:
"A report has not been created for 03.05.206 for the time period"
Our Data Engineering team is currently re-processing the data, and they expect fresh CxO Report data to be available in a few hours.
Hoxhunt Support
Response portal not loading
criticalSource not attested
Last archived state: resolved
View archived record details
identified
We have identified a possible cause and are looking for an immediate fix for the issue. We will provide more updates when available.
investigating
We are currently investigating an issue with our Response portal no loading. This includes the following components:
- Threat Feed
- Incident Orchestration
- Feedback Rules
We will provide updates on this issue as soon as we have them.
