Current answer
Hoxhunt experienced a minor incident: Microsoft outage affecting Hoxhunt services. The provider currently marks this incident Monitoring.
Looking for an update now? Check the current status, or follow Hoxhunt for future changes.
Incident Lifecycle
Affected Components
Hoxhunt Training
Hoxhunt Outlook add-in
Hoxhunt Admin
Teams
Hoxhunt Response
Hoxhunt Sense
Incident Timeline
Monitoring
Our telemetry shows gradual and steady recovery from the global Microsoft outage. Emails can again be reported with Hoxhunt Outlook add-in and Hoxhunt's email delivery is able to deliver messages to M365 mailboxes. However, some customers may still experience intermittent issues in areas we have listed in our previous updates.
Microsoft is also reporting improvements in their service availability, with email queues significantly reduced and approaching normal levels. See: https://status.cloud.microsoft/m365/
Based on the significantly improved situation, we are moving this incident to Monitoring status. Hoxhunt continues to observe the overall recovery from the incident and will analyze the impact to its customers in more detail.
Best regards,
Hoxhunt Support
Microsoft is also reporting improvements in their service availability, with email queues significantly reduced and approaching normal levels. See: https://status.cloud.microsoft/m365/
Based on the significantly improved situation, we are moving this incident to Monitoring status. Hoxhunt continues to observe the overall recovery from the incident and will analyze the impact to its customers in more detail.
Best regards,
Hoxhunt Support
Nov 13, 2026 at 3:01 PM UTC
Identified
Status update on Microsoft’s outage:
"Recovery proceeds across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe. Encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure.
Microsoft’s focus remains on stabilizing recovered infrastructure, completing mitigation in the remaining impacted areas, and reducing delayed email queues and backlogs. We're closely monitoring service consistency and validating recovery across different connection methods as we work toward full mitigation."
Impact on Microsoft services:
- Microsoft has clarified that the impact focuses around Exchange Online, Microsoft Graph and the features that depend on these technologies.
Impact on Hoxhunt and its customers:
- Hoxhunt emails of any type sent to Microsoft 365 mailboxes are still having intermittent delays.
- Reporting with the Hoxhunt Outlook add-in may still occasionally fail with an error if the add-in is unable to communicate with Exchange Online. When this happens, the email is not reported and stays in the mailbox, so it can be reported again later. We have found no indication that reports received by Hoxhunt were lost.
- Users clicking on wrapped/rewritten simulation fail URLs typically processed by Safe Links may result in a failure to navigate to the fail page and register the fail, as Safe Links fails to process the URL. This can be seen as decreased simulation fail rates for the duration of the Microsoft outage.
- Part of the user reported emails may not get submitted to your tenant's Defender if you are using Hoxhunt's Defender integration.
- Search & Destroy’s actions may be delayed or they are not triggering.
- Microsoft Defender data fed into Hoxhunt Sense may be delayed or unavailable.
- Notifications delivered through Hoxhunt Teams app may be delayed or unavailable.
- Hoxhunt support ticketing service: Responses to customer support tickets is delayed as ticket replies to Microsoft 365 customers aren’t being delivered during the outage but any already delivered ticket responses will be delivered eventually.
The mitigations we deployed on Hoxhunt’s email delivery has reduced the impact of the Microsoft outage. We continue to monitor the situation.
As Microsoft’s services gradually recover, we review the impact on Hoxhunt and share any follow-up actions.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
"Recovery proceeds across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe. Encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure.
Microsoft’s focus remains on stabilizing recovered infrastructure, completing mitigation in the remaining impacted areas, and reducing delayed email queues and backlogs. We're closely monitoring service consistency and validating recovery across different connection methods as we work toward full mitigation."
Impact on Microsoft services:
- Microsoft has clarified that the impact focuses around Exchange Online, Microsoft Graph and the features that depend on these technologies.
Impact on Hoxhunt and its customers:
- Hoxhunt emails of any type sent to Microsoft 365 mailboxes are still having intermittent delays.
- Reporting with the Hoxhunt Outlook add-in may still occasionally fail with an error if the add-in is unable to communicate with Exchange Online. When this happens, the email is not reported and stays in the mailbox, so it can be reported again later. We have found no indication that reports received by Hoxhunt were lost.
- Users clicking on wrapped/rewritten simulation fail URLs typically processed by Safe Links may result in a failure to navigate to the fail page and register the fail, as Safe Links fails to process the URL. This can be seen as decreased simulation fail rates for the duration of the Microsoft outage.
- Part of the user reported emails may not get submitted to your tenant's Defender if you are using Hoxhunt's Defender integration.
- Search & Destroy’s actions may be delayed or they are not triggering.
- Microsoft Defender data fed into Hoxhunt Sense may be delayed or unavailable.
- Notifications delivered through Hoxhunt Teams app may be delayed or unavailable.
- Hoxhunt support ticketing service: Responses to customer support tickets is delayed as ticket replies to Microsoft 365 customers aren’t being delivered during the outage but any already delivered ticket responses will be delivered eventually.
The mitigations we deployed on Hoxhunt’s email delivery has reduced the impact of the Microsoft outage. We continue to monitor the situation.
As Microsoft’s services gradually recover, we review the impact on Hoxhunt and share any follow-up actions.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
Nov 13, 2026 at 1:27 PM UTC
Identified
Status update on Microsoft’s outage:
- Recovery actions are ongoing and have progressed in phases across affected Microsoft 365 infrastructure. M365 service health remains variable and capacity has not yet fully returned to baseline. Microsoft is still performing remedial traffic-management actions. To protect email during recovery phase, they are continuing to prioritize queue and backlog processing, and the email timeout window has been extended to 48 hours to preserve delayed messages.
Microsoft has clarified that the impact focuses around Exchange Online, Microsoft Graph and the features that depend on these technologies.
For Hoxhunt, this means:
- Exchange Online: Emails sent to Microsoft 365 mailboxes may still be delayed. This affects emails sent from Hoxhunt platform such as simulations and course announcements.
- Hoxhunt Outlook add-in: Reporting with the Hoxhunt Outlook add-in may occasionally fail with an error if the add-in is unable to communicate with Exchange Online. When this happens, the email is not reported and stays in the mailbox, so it can be reported again later. We have found no indication that reports received by Hoxhunt were lost.
- Microsoft Defender for Office 365 & Safe Links: Users clicking on wrapped/rewritten URLs typically processed by Safe Links may result in a failure to navigate, as Safe Links fails to process the URL. This can be seen as decreased simulation fail rates for the duration of the Microsoft outage.
- Hoxhunt's Defender integration: Part of the user reported emails may not get submitted to your tenant's Defender.
- Search & Destroy may be delayed or unavailable
- Microsoft Defender data fed into Hoxhunt Sense may be delayed or unavailable.
- Notifications delivered through Hoxhunt Teams app may be delayed or unavailable.
- Hoxhunt support ticketing service: Responses to customer support tickets is delayed as ticket replies to Microsoft 365 customers aren’t being delivered during the outage. Non-365 customers are unaffected.
What we are doing:
- Our engineering team has deployed mitigations on our email delivery to reduce the impact of Microsoft outage, and we continue to monitor the situation closely.
Once Microsoft’s services recover, we will review the impact on Hoxhunt and share any follow-up actions here.
We will post our next update as Microsoft reports noticeable progress.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
- Recovery actions are ongoing and have progressed in phases across affected Microsoft 365 infrastructure. M365 service health remains variable and capacity has not yet fully returned to baseline. Microsoft is still performing remedial traffic-management actions. To protect email during recovery phase, they are continuing to prioritize queue and backlog processing, and the email timeout window has been extended to 48 hours to preserve delayed messages.
Microsoft has clarified that the impact focuses around Exchange Online, Microsoft Graph and the features that depend on these technologies.
For Hoxhunt, this means:
- Exchange Online: Emails sent to Microsoft 365 mailboxes may still be delayed. This affects emails sent from Hoxhunt platform such as simulations and course announcements.
- Hoxhunt Outlook add-in: Reporting with the Hoxhunt Outlook add-in may occasionally fail with an error if the add-in is unable to communicate with Exchange Online. When this happens, the email is not reported and stays in the mailbox, so it can be reported again later. We have found no indication that reports received by Hoxhunt were lost.
- Microsoft Defender for Office 365 & Safe Links: Users clicking on wrapped/rewritten URLs typically processed by Safe Links may result in a failure to navigate, as Safe Links fails to process the URL. This can be seen as decreased simulation fail rates for the duration of the Microsoft outage.
- Hoxhunt's Defender integration: Part of the user reported emails may not get submitted to your tenant's Defender.
- Search & Destroy may be delayed or unavailable
- Microsoft Defender data fed into Hoxhunt Sense may be delayed or unavailable.
- Notifications delivered through Hoxhunt Teams app may be delayed or unavailable.
- Hoxhunt support ticketing service: Responses to customer support tickets is delayed as ticket replies to Microsoft 365 customers aren’t being delivered during the outage. Non-365 customers are unaffected.
What we are doing:
- Our engineering team has deployed mitigations on our email delivery to reduce the impact of Microsoft outage, and we continue to monitor the situation closely.
Once Microsoft’s services recover, we will review the impact on Hoxhunt and share any follow-up actions here.
We will post our next update as Microsoft reports noticeable progress.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
Nov 13, 2026 at 11:01 AM UTC
Identified
The Microsoft 365 outage is continuing. Microsoft’s latest update states that it is seeing positive results for server stability after applying an upstream authentication/routing configuration component patch to a portion of their infrastructure.
However, there is no estimated time for full resolution.
Microsoft has clarified that the impact focuses around Exchange Online, Microsoft Graph and the features that depend on these technologies.
For Hoxhunt, this means:
- Exchange Online: Emails sent to Microsoft 365 mailboxes may still be delayed. This affects emails sent from Hoxhunt platform such as simulations and course announcements.
- Hoxhunt Outlook add-in: Reporting with the Hoxhunt Outlook add-in may occasionally fail with an error if the add-in is unable to communicate with Exchange Online. When this happens, the email is not reported and stays in the mailbox, so it can be reported again later. We have found no indication that reports received by Hoxhunt were lost.
- Microsoft Defender for Office 365 & Safe Links: Users clicking on wrapped/rewritten URLs typically processed by Safe Links may result in a failure to navigate, as Safe Links fails to process the URL. This can be seen as decreased simulation fail rates for the duration of the Microsoft outage.
- Hoxhunt's Defender integration: Part of the user reported emails may not get submitted to your tenant's Defender.
- Search & Destroy may be delayed or unavailable
- Microsoft Defender data in Hoxhunt Sense, and simulations delivered through Microsoft Teams may be delayed or unavailable.
Once Microsoft’s services recover, we will review the impact on Hoxhunt and share any follow-up actions here.
We will post our next update by 12:00 UTC, or sooner once Microsoft confirms a sustained recovery.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
However, there is no estimated time for full resolution.
Microsoft has clarified that the impact focuses around Exchange Online, Microsoft Graph and the features that depend on these technologies.
For Hoxhunt, this means:
- Exchange Online: Emails sent to Microsoft 365 mailboxes may still be delayed. This affects emails sent from Hoxhunt platform such as simulations and course announcements.
- Hoxhunt Outlook add-in: Reporting with the Hoxhunt Outlook add-in may occasionally fail with an error if the add-in is unable to communicate with Exchange Online. When this happens, the email is not reported and stays in the mailbox, so it can be reported again later. We have found no indication that reports received by Hoxhunt were lost.
- Microsoft Defender for Office 365 & Safe Links: Users clicking on wrapped/rewritten URLs typically processed by Safe Links may result in a failure to navigate, as Safe Links fails to process the URL. This can be seen as decreased simulation fail rates for the duration of the Microsoft outage.
- Hoxhunt's Defender integration: Part of the user reported emails may not get submitted to your tenant's Defender.
- Search & Destroy may be delayed or unavailable
- Microsoft Defender data in Hoxhunt Sense, and simulations delivered through Microsoft Teams may be delayed or unavailable.
Once Microsoft’s services recover, we will review the impact on Hoxhunt and share any follow-up actions here.
We will post our next update by 12:00 UTC, or sooner once Microsoft confirms a sustained recovery.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
Nov 13, 2026 at 8:23 AM UTC
Identified
The Microsoft 365 outage is continuing. The limited recovery Microsoft reported earlier did not hold, and Microsoft’s latest update states that it is still investigating the cause of the service failures. There is no estimated time for resolution.
Microsoft has clarified that the impact centres on Exchange Online and the features that depend on it. For Hoxhunt, this means:
- Emails sent to Microsoft 365 mailboxes may be delayed, and users may be unable to access their mailboxes.
- Reporting with the Hoxhunt Outlook add-in may fail.
- Search & Destroy, Microsoft Defender data in Hoxhunt Sense, and simulations delivered through Microsoft Teams may be delayed or unavailable.
Once Microsoft’s services recover, we will review the impact on Hoxhunt and share any follow-up actions here.
We will post our next update by 8:00 AM UTC, or once Microsoft confirms a sustained recovery.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
Microsoft has clarified that the impact centres on Exchange Online and the features that depend on it. For Hoxhunt, this means:
- Emails sent to Microsoft 365 mailboxes may be delayed, and users may be unable to access their mailboxes.
- Reporting with the Hoxhunt Outlook add-in may fail.
- Search & Destroy, Microsoft Defender data in Hoxhunt Sense, and simulations delivered through Microsoft Teams may be delayed or unavailable.
Once Microsoft’s services recover, we will review the impact on Hoxhunt and share any follow-up actions here.
We will post our next update by 8:00 AM UTC, or once Microsoft confirms a sustained recovery.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
Nov 13, 2026 at 3:44 AM UTC
Identified
Microsoft’s latest update indicates that its recovery is not yet stable. There is no estimated time for resolution.
For Hoxhunt, this means affected features may work intermittently until Microsoft’s services are stable: delivery of emails to Microsoft 365 mailboxes, reporting with the Hoxhunt Outlook add-in, and other Microsoft-dependent features.
We will post our next update once Microsoft confirms a sustained recovery.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
For Hoxhunt, this means affected features may work intermittently until Microsoft’s services are stable: delivery of emails to Microsoft 365 mailboxes, reporting with the Hoxhunt Outlook add-in, and other Microsoft-dependent features.
We will post our next update once Microsoft confirms a sustained recovery.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
Nov 13, 2026 at 12:17 AM UTC
Identified
Microsoft reports that it has begun returning affected servers to service and is seeing limited recovery in some regions. Recovery is expected to be gradual, and the outage is not yet resolved.
For Hoxhunt, this means some users may start seeing affected features working again, while others may still experience issues.
We will post our next update when the situation changes.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
For Hoxhunt, this means some users may start seeing affected features working again, while others may still experience issues.
We will post our next update when the situation changes.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
Nov 12, 2026 at 11:29 PM UTC
Identified
Microsoft’s latest update states that its mitigation efforts so far have not restored service, and that it is testing a new recovery approach. Microsoft has not given an estimated time for resolution, so we expect the impact to continue for now.
The impact on Hoxhunt is unchanged.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
The impact on Hoxhunt is unchanged.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
Nov 12, 2026 at 10:26 PM UTC
Identified
Microsoft is continuing to work on restoring Microsoft 365 services and has reported early signs of improvement from its latest mitigation. The outage is not yet resolved.
The impact on Hoxhunt is unchanged.
We will post our next update when situation changes.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
The impact on Hoxhunt is unchanged.
We will post our next update when situation changes.
Microsoft’s latest updates: https://status.cloud.microsoft/m365/
Nov 12, 2026 at 9:36 PM UTC
Identified
We have confirmed that the ongoing global Microsoft 365 outage is affecting Hoxhunt in the following ways:
Email delivery: Simulations and other emails sent by Hoxhunt to Microsoft 365 mailboxes show as sent on our side, but recipients may not see them until Microsoft restores access to their mailboxes. We expect these emails to become visible once Microsoft recovers, without needing to be resent.
Hoxhunt Outlook add-in: Reporting an email with the add-in may currently fail with the error “The email could not be found”.
Other features that depend on Microsoft services, such as simulations delivered through Microsoft Teams, Search & Destroy, and Microsoft Defender data in Hoxhunt Sense, may also be delayed or unavailable.
No action is needed from customers. We are monitoring Microsoft’s recovery and will update this page as the situation develops.
Microsoft’s status page has the latest on the outage itself: https://status.cloud.microsoft/m365/
Email delivery: Simulations and other emails sent by Hoxhunt to Microsoft 365 mailboxes show as sent on our side, but recipients may not see them until Microsoft restores access to their mailboxes. We expect these emails to become visible once Microsoft recovers, without needing to be resent.
Hoxhunt Outlook add-in: Reporting an email with the add-in may currently fail with the error “The email could not be found”.
Other features that depend on Microsoft services, such as simulations delivered through Microsoft Teams, Search & Destroy, and Microsoft Defender data in Hoxhunt Sense, may also be delayed or unavailable.
No action is needed from customers. We are monitoring Microsoft’s recovery and will update this page as the situation develops.
Microsoft’s status page has the latest on the outage itself: https://status.cloud.microsoft/m365/
Nov 12, 2026 at 8:23 PM UTC
Investigating
We are currently investigating how the current global Microsoft outage is affecting Hoxhunt services.
Microsoft's status page has the latest updates on the outage: https://status.cloud.microsoft/m365/
Microsoft's status page has the latest updates on the outage: https://status.cloud.microsoft/m365/
Nov 12, 2026 at 7:56 PM UTC
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