Incorrect results for large user exports and bulk actions
View the provider incident record →Current answer
Hoxhunt experienced a major incident: Incorrect results for large user exports and bulk actions. ServiceAlert observed recovery on Nov 2, 2026.
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Incident Lifecycle
Affected Components
Hoxhunt Admin
Incident Timeline
Identified
We are investigating an issue in User Management that affects operations involving more than 1,000 users.
CSV exports of more than 1,000 users contain only the first 1,000 rows.
Bulk user actions using "Actions" -> "Set properties" applied to more than 1,000 users are only applied to 1,000 users.
Operations on 1,000 users or fewer are not affected. As a workaround, please run exports and bulk actions in batches of 1,000 users or fewer, and check the results before relying on them. We will post another update as soon as we have more information, or within 60 minutes.
CSV exports of more than 1,000 users contain only the first 1,000 rows.
Bulk user actions using "Actions" -> "Set properties" applied to more than 1,000 users are only applied to 1,000 users.
Operations on 1,000 users or fewer are not affected. As a workaround, please run exports and bulk actions in batches of 1,000 users or fewer, and check the results before relying on them. We will post another update as soon as we have more information, or within 60 minutes.
Nov 2, 2026 at 12:19 PM UTC
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