New AI Incident Response, Multi-Region Agents, and Custom-Domain Status Pages — May 2026
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Hightouch Outage History

Uptime record, past incidents, and downtime history for Hightouch.

Checking current status...
97.8% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✓

90-Day Trend

Feb 25May 25

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 100% 25 0
April 2026 96.7% 30 1
March 2026 96.8% 31 1
February 2026 100% 5 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Degraded functionality in AWS us-east-1

Started: May 8, 1:39 AM

investigating
Customers with workspaces in AWS us-east-1 that use Hightouch Events and RTA products are experiencing degraded functionality due to broad issues in the AWS region. We're monitoring and will restore services as soon as we are able.
May 8, 1:39 AM
April 2026
Processing delay for subset of Events
minor

Started: Apr 21, 6:20 PM

investigating
We are investigating an issue causing delays in the delivery of some events starting at 1:10 PM ET. No data is being lost, and no action is required at this time.
Apr 21, 6:20 PM
March 2026
Hightouch app errors in GCP europe-west1 workspaces
minor

Started: Mar 12, 12:53 PM

investigating
We’re currently investigating an issue where some in-app operations are intermittently failing in the GCP europe-west1 region. Syncs and other background processing are working as expected. We will provide additional details as we continue to address this issue.
Mar 12, 12:53 PM