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94.8%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Slow Application Loading and Intermittent UI Errors
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We’re investigating an issue causing slow application loading and intermittent errors in the UI. We’re working to resolve it and will share another update shortly.
Slow Application Loading and Intermittent UI Errors
The Hightouch application is now stable. We are continuing to monitor and we will provide updates as the situation evolves.
investigating
We are continuing to investigate this issue.
investigating
We’re investigating an issue causing slow application loading and intermittent errors in the UI. We’re working to resolve it and will share another update shortly.
AWS ap-south-1 (Mumbai)AWS eu-west-1 (Ireland)AWS us-east-1 (N. Virginia)GCP us-east4 (N. Virginia)GCP europe-west1 (Belgium)Azure eastus (Virginia)
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are continuing to monitor.
investigating
We are currently investigating an increase in sync errors affecting some customers. We will provide an update as more information becomes available.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
App Errors
majorSource not attested
Last archived state: resolved
View archived record details
Reverse ETLCustomer StudioIntelligence
investigating
We are investigating intermittent login and application errors affecting the Hightouch app. We will provide an update as more information becomes available.
Hightouch app rendering issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue causing delays and errors in the Hightouch UI. We will provide an update as more information becomes available.
Processing delay for subset of syncs
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Service is recovering, though some sync runs may continue to experience delays. We are monitoring recovery.
investigating
We are currently investigating an issue causing delays for some sync runs. A subset of syncs may also experience failures. We will provide an update as more information becomes available.
July 2026
Meta Sync Processing Delay
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue impacting a subset of syncs to Meta. We are actively investigating and working to resolve the issue, and will provide an update as soon as more information is available.
June 2026
Google Sign-On Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Google Sign-On has recovered across all regions. We have deployed a fix for the remaining issues affecting some syncs (such as BigQuery) and are continuing to monitor recovery.
investigating
We are currently investigating an issue causing Google Sign-On (SSO) failures. We are actively investigating the issue and will provide an update as soon as more information becomes available.
May 2026
Degraded functionality in AWS us-east-1
Source not attested
Last archived state: resolved
View archived record details
investigating
Customers with workspaces in AWS us-east-1 that use Hightouch Events and RTA products are experiencing degraded functionality due to broad issues in the AWS region. We're monitoring and will restore services as soon as we are able.
April 2026
Processing delay for subset of Events
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue causing delays in the delivery of some events starting at 1:10 PM ET. No data is being lost, and no action is required at this time.
March 2026
Hightouch app errors in GCP europe-west1 workspaces
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We’re currently investigating an issue where some in-app operations are intermittently failing in the GCP europe-west1 region.
Syncs and other background processing are working as expected. We will provide additional details as we continue to address this issue.
