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91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are investigating a possible service disruption with Clover that may be affecting transactions completing for customers.
We will update this page as soon as we have more information.
If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700.
Investigating issues causing some transactions to fail
USAePay has identified the issue and is working on solution. They have mitigated traffic to stabilize the issue and are monitoring for stability.
identified
We have identified the issue with the upstream provider causing some Card Not Present transactions for some customers to fail. We are working to resolve the issue as quickly as possible.
Please re-try failed transactions.
If you continue to have difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
identified
We have identified the issue with the upstream provider causing some Card Not Present transactions for some customers to fail. We are working to resolve the issue as quickly as possible.
Please re-try failed transactions.
If you continue to have difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
investigating
We are currently investigating an issue causing some transactions for some customers to fail.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
We are still working to resolve issues causing some payments to fail.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
identified
We are continuing to work on a fix for this issue.
identified
We are currently investigating the issue and will update this page with more information soon.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Clover Outage
minorSource not attested
Last archived state: resolved
View archived record details
emergepay
identified
Clover is currently experiencing a service outage that may affect some of your services or devices.
If you are unable to process transactions, please contact our support team at (866) 701-4700 or email us at support@gravitypayments.com.
ACT Outage
majorSource not attested
Last archived state: resolved
View archived record details
emergepay
monitoring
We are currently investigating an issue impacting payment processing for merchants using ACT. Some merchants may receive a "Payment Request Failed" error when attempting to process transactions.
Workarounds:
While we work with ACT to resolve the issue, impacted merchants can continue processing payments using either of the following methods:
Clover device in standalone mode
1.Tap the four corners of the Clover screen and enter your passcode.
2. Select the Sale app.
3. Enter the transaction ...
investigating
We are currently experiencing a service disruption with an integrated partner that may affect some of your services or devices.
If you are unable to process transactions, please contact our support team at (866) 701-4700 or email us at support@gravitypayments.com.
Thank you for your patience while this issue is being resolved.
Tokenized Transaction Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing delays processing tokenized payments. As a result, some data on your Emergepay transactions may not process. Our team is actively working to resolve the issue, and anticipates the fix by 1:30 PM MT. We appreciate your patience.
If you have questions, please contact our support team at support@gravitypayments.com or call tel:8667014700"
July 2026
Intermittent transaction error rates on Clover
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently monitoring an issue causing some transactions on Clover devices to fail.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
You may also process through the Gravity Dashboard’s virtual terminal.
1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation
2. Next select Sale and manually enter the amount and customer’s card information.
3. Click ‘Process’
Intermittent transaction error rates on Clover
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently monitoring an issue causing some transactions on Clover devices to fail.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
You may also process through the Gravity Dashboard’s virtual terminal.
1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation
2. Next select Sale and manually enter the amount and customer’s card information.
3. Click ‘Process’
Gravity Payments Dashboard transaction reporting delayed for a small number of merchants
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented to resolve Emergepay transaction processing failures. We are working to fully restore historical reporting information.
If you have any questions or issues on any transactions or refunds attempted to process today, please contact our support team at support@gravitypayments.com or call tel:8667014700
identified
Emergepay is currently experiencing service disruptions with transaction processing and reporting at this time.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
identified
We have identified the issue causing a delay in transaction reporting and some management functionality for a small number of merchants and a restoration is in progress.
An issue in Azure Cloud Platform is causing some merchants to also see intermittent timeout errors when attempting to run transactions. We are monitoring this closely and working to restore services completely as quickly as possible.
If you are having any difficulties, please contact our support team at support@gravitypay...
investigating
We are investigating an issue causing a delay in transaction reporting and some management functionality for a small number of merchants.
We are working to resolve this issue and fully restore services as quickly as possible.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
April 2026
Delayed settlement data
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing delays importing settlement data. As a result, some data on your Dashboard regarding Settled Transactions may not be up to date. Our team is actively working to resolve the issue, and we appreciate your patience.
If you have questions, please contact our support team at support@gravitypayments.com or call 866.701.4700.
EIServer merchants may be unable to run transactions
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and are working to resolve.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
