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Gravity Payments Outage History

Uptime record, past incidents, and downtime history for Gravity Payments.

Checking current status...
95.6% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✓

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 93.3% 15 1
July 2026 90.3% 31 3
June 2026 100% 30 0
May 2026 100% 15 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Tokenized Transaction Issues
minor

Started: Aug 5, 7:13 PM

monitoring
A fix has been implemented and we are monitoring the results.
Aug 5, 7:17 PM
identified
The issue has been identified and a fix is being implemented.
Aug 5, 7:13 PM
investigating
We are currently experiencing delays processing tokenized payments. As a result, some data on your Emergepay transactions may not process. Our team is actively working to resolve the issue, and anticipates the fix by 1:30 PM MT. We appreciate your patience. If you have questions, please contact our support team at support@gravitypayments.com or call tel:8667014700"
Aug 5, 7:13 PM
July 2026
Intermittent transaction error rates on Clover
minor

Started: Jul 28, 7:57 AM

investigating
We are currently monitoring an issue causing some transactions on Clover devices to fail. If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700. You may also process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’
Jul 28, 7:57 AM
Intermittent transaction error rates on Clover
minor

Started: Jul 27, 3:25 PM

investigating
We are currently monitoring an issue causing some transactions on Clover devices to fail. If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700. You may also process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’
Jul 27, 3:25 PM
Gravity Payments Dashboard transaction reporting delayed for a small number of merchants
major

Started: Jul 23, 3:39 PM

monitoring
A fix has been implemented to resolve Emergepay transaction processing failures. We are working to fully restore historical reporting information. If you have any questions or issues on any transactions or refunds attempted to process today, please contact our support team at support@gravitypayments.com or call tel:8667014700
Jul 23, 5:48 PM
identified
Emergepay is currently experiencing service disruptions with transaction processing and reporting at this time. If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Jul 23, 5:04 PM
identified
We have identified the issue causing a delay in transaction reporting and some management functionality for a small number of merchants and a restoration is in progress. An issue in Azure Cloud Platform is causing some merchants to also see intermittent timeout errors when attempting to run transactions. We are monitoring this closely and working to restore services completely as quickly as possible. If you are having any difficulties, please contact our support team at support@gravitypay...
Jul 23, 4:02 PM
investigating
We are investigating an issue causing a delay in transaction reporting and some management functionality for a small number of merchants. We are working to resolve this issue and fully restore services as quickly as possible. If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Jul 23, 3:39 PM
April 2026
Delayed settlement data
minor

Started: Apr 20, 9:53 PM

identified
We are currently experiencing delays importing settlement data. As a result, some data on your Dashboard regarding Settled Transactions may not be up to date. Our team is actively working to resolve the issue, and we appreciate your patience. If you have questions, please contact our support team at support@gravitypayments.com or call 866.701.4700.
Apr 20, 9:53 PM
EIServer merchants may be unable to run transactions

Started: Apr 14, 8:17 PM

identified
We have identified the issue and are working to resolve. If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Apr 14, 8:17 PM
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