Investigating issues causing some transactions to fail
View the provider incident record →Current answer
Gravity Payments experienced a minor incident: Investigating issues causing some transactions to fail. ServiceAlert observed recovery on Sep 2, 2026.
Official Gravity Payments status page Current Gravity Payments status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
Processing Services
Incident Timeline
Monitoring
USAePay has identified the issue and is working on solution. They have mitigated traffic to stabilize the issue and are monitoring for stability.
Sep 2, 2026 at 4:49 PM UTC
Identified
We have identified the issue with the upstream provider causing some Card Not Present transactions for some customers to fail. We are working to resolve the issue as quickly as possible.
Please re-try failed transactions.
If you continue to have difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Please re-try failed transactions.
If you continue to have difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Sep 2, 2026 at 4:10 PM UTC
Identified
We have identified the issue with the upstream provider causing some Card Not Present transactions for some customers to fail. We are working to resolve the issue as quickly as possible.
Please re-try failed transactions.
If you continue to have difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Please re-try failed transactions.
If you continue to have difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Sep 2, 2026 at 2:24 PM UTC
Investigating
We are currently investigating an issue causing some transactions for some customers to fail.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Sep 2, 2026 at 2:05 PM UTC
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