Current answer
Gravity Payments experienced a minor incident: AWS Service Disruption. ServiceAlert observed recovery on Oct 29, 2026.
Official Gravity Payments status page Current Gravity Payments status
ServiceAlert observed status change:
Looking for an update now? Check the current status, or follow Gravity Payments for future changes.
Incident Lifecycle
Affected Components
emergepay
Gravity Dashboard
Processing Services
Portals
Incident Timeline
Identified
The disruption at AWS is ongoing. Their team continues to work toward resolution and we remain engaged with them.
If you are using a Clover device you can utilize the following workaround:
Clover Standalone Workaround:
1. Process through the Clover Device as standalone.
2. Tap 4 corners of the screen and input passcode
3. Select the “Sale” app
4. Input amount and then process payment
We will provide another update by 5:00 PM PT.
If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700."
If you are using a Clover device you can utilize the following workaround:
Clover Standalone Workaround:
1. Process through the Clover Device as standalone.
2. Tap 4 corners of the screen and input passcode
3. Select the “Sale” app
4. Input amount and then process payment
We will provide another update by 5:00 PM PT.
If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700."
Oct 29, 2026 at 10:58 PM UTC
Identified
We have confirmed that a service disruption at our partner AWS is affecting transaction processing for customers.
The AWS team is working to restore service, and we are in direct contact with them and monitoring closely.
We will provide another update with any known workarounds by 4:45 PM PT.
If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700.
The AWS team is working to restore service, and we are in direct contact with them and monitoring closely.
We will provide another update with any known workarounds by 4:45 PM PT.
If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700.
Oct 29, 2026 at 10:40 PM UTC
Was your business affected by this Gravity Payments outage?
Follow Gravity Payments and route available status alerts to email or a team channel.