GCP US Central - prod-us-central-0GCP US Central - prod-us-central-5GCP US Central - prod-us-central-0: IngestionGCP US Central - prod-us-central-5: IngestionGCP US Central - prod-us-central-0: Ingestion
investigating
We are investigating degraded performance and increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and Grafana Cloud Traces in prod-us-central-0.
Customers may experience intermittent errors or delays when sending metrics and traces.
We continue to investigate the issue with our cloud provider. We do not have an estimated time to resolution at this time.
investigating
We are investigating degraded performance and increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and Grafana Cloud Traces in prod-us-central-0.
Customers may experience intermittent errors or delays when sending metrics and traces.
We continue to investigate the issue with our cloud provider. We do not have an estimated time to resolution at this time.
investigating
We are investigating degraded performance and increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and Grafana Cloud Traces in prod-us-central-0.
Customers may experience intermittent errors or delays when sending metrics and traces. We have also received reports that some customers using Google Managed Prometheus in this region are experiencing issues when querying their GMP instances.
We continue to investigate the issue with our cloud provider. We do not have an estimated time to resolution at this time.
investigating
We are investigating degraded performance and increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and Grafana Cloud Traces in prod-us-central-0.
Customers may experience intermittent errors or delays when sending metrics and traces. We have also received reports that some customers using Google Managed Prometheus in this region are experiencing issues when querying their GMP instances.
We continue to investigate the issue with our cloud provider. We do not have an estimated time to resolution at this time.
investigating
We are investigating degraded performance with increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and for Grafana Cloud Traces in prod-us-central-0. Customers may experience intermittent errors or delays when sending metrics and traces. We continue to investigate this with our cloud provider. We do not have an estimated time of resolution at this time. Next update by 18:30 UTC
investigating
We continue seeing elevated error rates and latency, and keep working with our cloud provider on this issue.
Next update by 17:30 UTC.
investigating
We are investigating degraded performance with increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and for Grafana Cloud Traces in prod-us-central-0. Customers may experience intermittent errors or delays when sending metrics and traces. We are investigating this with our cloud provider. We do not have an estimated time of resolution at this time. Next update by 16:30 UTC.
investigating
We are investigating degraded performance with increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and for Grafana Cloud Traces in prod-us-central-0. Customers may experience intermittent errors or delays when sending metrics and traces. We are investigating this with our cloud provider. We do not have an estimated time of resolution at this time. Next update by 15:30 UTC.
investigating
We continue to investigate intermittent elevated error rates and latency affecting Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5), and periodic increased latency affecting Grafana Cloud Traces in prod-us-central-0. Intermittent errors and latency may still occur. We are working with our cloud provider as part of the investigation. We do not have an estimated time of resolution at this time. Next update by 14:30 UTC.
investigating
Update to scope: we have not confirmed any impact to Grafana Cloud Logs, and Logs has been removed from the affected components. We continue to investigate intermittent elevated error rates and latency affecting Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5), and periodic increased latency affecting Grafana Cloud Traces in prod-us-central-0. Error rates have decreased, but intermittent errors and latency may still occur. We are working with our cloud provider as part of the investigation. We do not have an estimated time of resolution at this time. Next update by 14:30 UTC.
investigating
We continue to investigate intermittent elevated error rates and latency affecting Grafana Cloud Metrics and Logs in GCP US Central (prod-us-central-0 and prod-us-central-5), and periodic increased latency affecting Grafana Cloud Traces in prod-us-central-0. Error rates have decreased, but intermittent errors and latency may still occur. We are working with our cloud provider as part of the investigation. We do not have an estimated time of resolution at this time. Next update by 14:30 UTC.
investigating
Beginning around 10:20 UTC, we have been seeing intermittent elevated error rates and latency affecting Grafana Cloud Metrics and Logs in GCP US Central (prod-us-central-0 and prod-us-central-5), and periodic increased latency and occasional errors affecting Grafana Cloud Traces in prod-us-central-0. Customers may see errors or delays when sending metrics, logs and traces. We are actively investigating. Next update by 13:40 UTC.
Intermittent Errors and Latency for Grafana Cloud Metrics and Logs in GCP US Central (prod-us-central-0 and prod-us-central-5)
GCP US Central - prod-us-central-0GCP US Central - prod-us-central-5GCP US Central - prod-us-central-0: IngestionGCP US Central - prod-us-central-5: Ingestion
investigating
Beginning around 10:20 UTC, we have been seeing intermittent elevated error rates and latency affecting Grafana Cloud Metrics and Logs in GCP US Central (prod-us-central-0 and prod-us-central-5). Customers may see errors or delays when sending metrics and logs. We are actively investigating. Next update by 13:40 UTC.
SMS delivery to Bangladesh has been restored. SMS delivery to Thailand is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share.
In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
identified
SMS delivery to Austrian numbers has been restored. SMS delivery to Thailand and Bangladesh is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share.
In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
identified
We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.
identified
We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.
identified
This issue is also impacting numbers from Thailand and Bangladesh. The title of this status page has been updated to reflect this.
Users should configure mobile push or phone calls as notifications. We are working on a resolution, and we will provide another update as soon as we have more information to share.
identified
The issue has been identified.
We are working on a resolution, but do not have an ETA at this time. We will provide another update as soon as we have more information to share.
Users should configure mobile push or phone calls as notifications.
investigating
We are currently investigating an issue impacting all SMS attempts to Austria for IRM. All SMS attempts to Austria for IRM are currently blocked. We are working on a resolution, and an update will follow as soon as we have more info.
Users should configure mobile push or phone calls as notifications.
AWS Germany - prod-eu-west-2AWS Germany - prod-eu-west-4AWS US East - prod-us-east-2GCP Australia - prod-au-southeast-0GCP US Central - prod-us-central-4
investigating
We are investigating reduced query throughput for some data source plugins in multiple regions. Some queries may fail or be slow.
Elevated Write Latency and Errors for Grafana Cloud Logs in Azure Netherlands
We are continuing to investigate this issue. Next update by 11:30 UTC.
investigating
We are investigating elevated write latency and intermittent errors affecting Grafana Cloud Logs in Azure Netherlands. Customers may see delayed log ingestion and some failed write requests. Next update by 11:30 UTC.
September 2026
Elevated Latency and Errors for Grafana Cloud Logs in AWS US East (VA)
An additional brief recurrence affected a small number of requests after our mitigation was deployed, though impact was smaller than earlier today. We continue to monitor and investigate a related, longer-running pattern. Next update by 15:40 UTC.
identified
We have identified a contributing factor to the elevated latency and are rolling out a mitigation to increase write capacity in AWS US East (VA). We continue to investigate a related, longer-running pattern. Next update by 14:40 UTC.
investigating
We are continuing to investigate this issue.
investigating
We are investigating elevated latency and a small number of failed requests for Grafana Cloud Logs in AWS US East (VA). Some customers writing logs to this region may see delayed ingestion or occasional write errors. We are actively investigating and will share more as we learn it. Next update by 13:38 UTC.
A fix has been implemented and we are monitoring the results.
investigating
Since approximately 00:19Z there has been an increase in errors returning metrics from Azure's germanywestcentral.
We are currently investigating this issue.
Azure Monitor increased timeouts and errors in prod-eu-west-5
Since approximately 07:49 UTC on 23 September 2026, Azure Monitor metric collection in the prod-eu-west-5 region has been experiencing increased timeouts and errors. Customers may see delayed or missing metrics. The issue remained ongoing as of 08:41 UTC. We are currently investigating this.
A fix has been implemented and we are monitoring the results.
investigating
Some customers may see a sudden spike in reported Kubernetes Observability usage even if they haven't activated the product. We are investigating the root cause, and will ensure the amount is corrected before any usage is invoiced.
Legacy Incident Archive
101 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Gateway Slowness Detected in Prod (US-East-1)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Successful requests have dropped, users may not be able to access their instances.. The issue is under investigation.
InfluxDB Datasource - Intermittent Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
identified
We’ve identified the cause of the issue impacting the InfluxDB datasource. Our team is currently implementing a fix.
investigating
We’re currently investigating an issue affecting the InfluxDB plugin. Some users may see intermittent failures.
Our team is actively working to identify the cause. Thank you for your patience.
Cloudwatch Datasource Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
investigating
We’re currently investigating an issue affecting Cloudwatch datasources. Our team is actively working to identify the cause. Thank you for your patience.
Restrictions on Alerts & Reports for Grafana Cloud Free/Trial Users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Grafana Labs is implementing measures to safeguard the Grafana Cloud platform against ongoing unauthorized use while preserving the capabilities relied upon by our community. Effective immediately, we have made the following modifications to the platform:
Alerting
Email alerting has been disabled for new Grafana Cloud Free and Trial accounts; however, all other integrations such as webhooks remain functional. Additionally, Cloud Alertmanager is now disabled for Grafana instances in these acc...
monitoring
We are continuing to monitor for any further issues.
monitoring
Grafana Labs is taking steps to safeguard our Grafana Cloud platform against unauthorized use while maintaining the Grafana Cloud Free and Trial tiers of service our users and the community have come to rely on. As of Monday April 20, alerting and reporting capabilities have been disabled in new Grafana Cloud Free and trial stacks. We are working towards deploying improvements and restoring those functionalities in a way that keeps our platform secure and open for all of our users.
Elevated 429 Errors Impacting Metrics Querying Across Multiple Regions
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
The issue is now confirmed to be widespread, affecting Prometheus across all regions.
Customers may continue to experience elevated 429 (rate limit) errors, particularly when querying metrics, with failures or inconsistent responses possible.
Our engineering team remains fully engaged and is actively working on mitigation and resolution efforts with the highest priority.
investigating
We are currently experiencing a major incident causing elevated 429 (rate limit) errors across multiple regions, primarily impacting metrics querying.
This is a high-priority issue, and our engineering team is actively engaged and working urgently to identify the root cause and restore full service as quickly as possible. Customers may experience widespread failures or delays when querying metrics during this time.
We understand the significant impact this may have and will continue to prov...
Query Caching - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Currently prod-us-east-0 and prod-eu-west-3 have recovered, and we are continuing to monitor prod-us-central-0 which is in the process of recovery.
investigating
As of 20:52 UTC, we are currently investigating degraded Query Caching performance in multiple regions. For datasources where query caching is configured, some queries may take longer than usual.
Our team is actively working to identify the cause. Thank you for your patience.
Issues on Stack creation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue is fixed and we are currently monitoring the service.
identified
Since today 16th at ~12:11UTC we are seeing issues on stack creation across all our regions. Customers will experience error message when attempting to create a stack.
Our engineering team has identified the source of the issue as external to Grafana (provider), and they are tracking its recovery.
Degraded Ticket Visibility in Support System
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently experiencing an issue with our ticketing system provider that is affecting how tickets appear within our internal support views.
We are continuing to receive all new tickets successfully, and no requests are being lost at this time.
Our team is actively monitoring the situation and working to ensure all incoming requests are reviewed, including those that may not be immediately visible in standard views.
We will provide further updates as we receive more information from o...
K6 Sporadic DNS Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has deployed a fix and we are currently monitoring the behaviour of the system until full resolution.
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
identified
We are having sporadic DNS issues that occasionally affect the start of cloud test runs, causing them to abort. We are currently working to resolve. The issue has been occurring since April 9.
Grafana Cloud Logs - Write degradation in us-east-3
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are seeing issues on the write path for Loki in cluster in us-east-3, and we are actively investigating this issue.
