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39.4%of 33 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
35.7%
28
18
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified the cause of the issue where a subset of customers are unable to access the User Management tab in their Autodesk Account or view seats associated with renewed products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where a subset of customers are unable to access the User Management tab in their Autodesk Account or view seats associated with renewed products. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where a subset of customers are unable to access User Management tab in their Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are investigating an issue where customers are unable to access model lists in BIM Collaborate in the US and European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are investigating an issue where customers are unable to access BIM 360 Field. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate an issue where customers are unable to manage newly purchased subscriptions under user management and are also unable to view products within Autodesk Account. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are unable to manage newly purchased subscriptions under user management and are also unable to view products within Autodesk Account. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are unable to manage newly purchased subscriptions under user management and are also unable to view products within Autodesk Account. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are unable to manage newly purchased subscriptions under user management and also unable to view products within Autodesk Account. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are unable to manage newly purchased subscriptions under user management and also unable to view products within Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account as quickly as possible. We will provide an update within 4 hours or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
identified
We have identified the cause of the issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating reports of customers experiencing an issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are investigating an issue where customers are experiencing intermittent latency while using personal storage across Flow Platform GraphQL API, Flow Platform Permissions and Flow Platform Provisioning, resulting in slow UI response times. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
BIM CollaborateBIM 360 Account AdministrationBIM 360 Account Administration (European Union)BIM Collaborate (Australia)BIM 360 Cost ManagementBIM Collaborate (Canada)BIM 360 Cost Management (European Union)BIM Collaborate (European Union)BIM 360 Design CollaborationBIM Collaborate (Germany)BIM 360 Design Collaboration (European Union)BIM Collaborate (India)BIM 360 DocsBIM Collaborate (Japan)BIM 360 Docs (European Union)BIM Collaborate (UK)BIM 360 FieldBIM 360 Field (European Union)BIM 360 Field ManagementBIM 360 Field Management (European Union)Forma - Admin ConsoleForma - Admin Console (Australia)BIM 360 InsightForma - Admin Console (Canada)BIM 360 Insight (European Union)Forma - Admin Console (European Union)BIM 360 Model CoordinationForma - Admin Console (Germany)BIM 360 Model Coordination (European Union)Forma - Admin Console (India)BIM 360 OpsForma - Admin Console (Japan)BIM 360 PlanForma - Admin Console (UK)BIM 360 Project HomeForma - AutoSpecsBIM 360 Project Home (European Union)Forma - Cost ManagementBIM 360 Project ManagementForma - Cost Management (Australia)BIM 360 Project Management (European Union)Forma - Cost Management (Canada)BIM 360 ReportsForma - Cost Management (European Union)BIM 360 Reports (European Union)Forma - Cost Management (Germany)BIM 360 Team MobileForma - Cost Management (India)Forma - Cost Management (Japan)Forma - Cost Management (UK)Forma - Data ConnectorForma - Data Connector (Australia)Forma - Data Connector (Canada)Forma - Data Connector (European Union)Forma - Data Connector (Germany)Forma - Data Connector (India)Forma - Data Connector (Japan)Forma - Data Connector (UK)Forma - My HomeForma - My Home (Australia)Forma - My Home (Canada)Forma - My Home (European Union)Forma - My Home (Germany)Forma - My Home (India)Forma - My Home (Japan)Forma - My Home (UK)Forma - ReportsForma - Reports (Australia)Forma - Reports (Canada)Forma - Reports (European Union)Forma - Reports (Germany)Forma - Reports (India)Forma - Reports (Japan)Forma - Reports (UK)Forma - SpecificationsForma - Specifications (Australia)Forma - Specifications (Canada)Forma - Specifications (European Union)Forma - Specifications (Germany)Forma - Specifications (India)Forma - Specifications (Japan)Forma - Specifications (UK)Forma BuildForma Build (Australia)Forma Build (Canada)Forma Build (European Union)Forma Build (Germany)Forma Build (India)Forma Build (Japan)Forma Build (UK)Forma - InsightForma - Insight (Australia)Forma - Insight (Canada)Forma - Insight (European Union)Forma - Insight (Germany)Forma - Insight (India)Forma - Insight (Japan)Forma - Insight (UK)Forma Data ManagementForma Data Management (Australia)Forma Data Management (Canada)Forma Data Management (European Union)Forma Data Management (Germany)Forma Data Management (India)Forma Data Management (Japan)Forma Data Management (UK)Forma Design CollaborationForma Design Collaboration (Australia)Forma Design Collaboration (Canada)Forma Design Collaboration (European Union)Forma Design Collaboration (Germany)Forma Design Collaboration (India)Forma Design Collaboration (Japan)Forma Design Collaboration (UK)Forma Carbon InsightsForma Carbon Insights (Australia)Forma Carbon Insights (Canada)Forma Carbon Insights (European Union)Forma Carbon Insights (Germany)Forma Carbon Insights (India)Forma Carbon Insights (Japan)Forma Carbon Insights (UK)Forma Mobile AppForma Mobile App (Australia)Forma Mobile App (Canada)Forma Mobile App (European Union)Forma Mobile App (Germany)Forma Mobile App (India)Forma Mobile App (Japan)Forma Mobile App (UK)Forma TakeoffForma Takeoff (Australia)Forma Takeoff (Canada)Forma Takeoff (European Union)Forma Takeoff (Germany)Forma Takeoff (India)Forma Takeoff (Japan)Forma Takeoff (UK)
identified
We are continuing to work on resolving this issue where subset of customers are unable to access projects within Autodesk Forma and BIM 360 products as quickly as possible. We will provide an update within 6 hours or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where subset of customers are unable to access projects within Autodesk Forma and BIM 360 products as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
identified
We have identified the cause of the issue where subset of customers are unable to access projects within Autodesk Forma and BIM 360 products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are unable to access projects within Autodesk Forma and BIM 360 products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk Support | Autodesk Assistant | Autodesk account
We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We are actively investigating this issue and will provide an update within 60 minutes, or sooner if additional information becomes available.
identified
We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant, or Create a Case in Autodesk Assistant. We are actively investigating this issue and will provide an update within 60 minutes, or sooner if additional information becomes available.
investigating
We have identified that this service disruption is related to a third-party service provider. Customers continue to experience intermittent issues contacting Autodesk Support via phone or chat. We have also identified additional impact to support functionality. Customers are unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are experiencing intermittent issues while contacting Autodesk Support via calls and chat. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We have implemented a solution to resolve the issue where customers are experiencing significant delays in APS Webhooks event delivery and our team is currently monitoring the situation. We will provide an update within 6 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing significant delays in APS Webhooks event delivery. We will provide an update within 6 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing significant delays in APS Webhooks event delivery. We will provide an update within 2 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing significant delays in APS Webhooks event delivery. We will provide an update within 2 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing significant delays in APS Webhooks event delivery. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing significant delays in APS Webhooks event delivery. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are experiencing significant delays in APS Webhooks event delivery. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We have identified the cause of the issue where customers are experiencing intermittent errors when updating their payment method through the Autodesk account or completing a purchase through Checkout. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
investigating
We are investigating an issue where customers are experiencing intermittent errors when updating their payment method through the Autodesk account or completing a purchase through Checkout. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Legacy Incident Archive
100 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Forma Data Management (Canada) | APS - Data Management (Canada)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate an issue where customers are unable to upload files in Forma Data Management in Canada region. We subsequently determined that the cause of this issue is also affecting APS - Data Management in Canada region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are unable to upload files in Forma Data Management in Canada region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Flow Capture
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where customers are unable to create live streams in Flow Capture. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Forma Build | Forma Build (European Union)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating reports of customers experiencing an issue where they are unable to see the Photos module within projects in Forma Build in the US and European Union regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk account
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on resolving this issue where customers are experiencing latency in the synchronization of account and membership changes to Autodesk Construction Cloud (ACC) hubs within Autodesk account. We will provide an update within 60 minutes or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where customers are experiencing latency in the synchronization of account and membership changes to Autodesk Construction Cloud (ACC) hubs within Autodesk account. We will provide an update within 2 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing latency in the synchronization of account and membership changes to Autodesk Construction Cloud (ACC) hubs within Autodesk account. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing latency in the synchronization of account and membership changes to Autodesk Construction Cloud (ACC) hubs within Autodesk account. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are experiencing latency in the synchronization of account and membership changes to Autodesk Construction Cloud (ACC) hubs within Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk Assistant
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where customers are unable to access Autodesk Assistant across all Autodesk Forma products due to the assistant being unavailable. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk Assistant
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate an issue where customers are unable to initiate a live chat or create a support case through Autodesk Assistant in Fusion. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating reports of an issue where customers are unable to initiate a live chat or create a support case through Autodesk Assistant in Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Forma Data Management | BIM Collaborate
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the issue where customers are unable to view bridged files in target projects in Forma Data Management and BIM Collaborate. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating reports of customers experiencing an issue where they are unable to view bridged files in target projects in Forma Data Management and BIM Collaborate. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Forma Mobile App
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on resolving this issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 8 hours or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 6 hours or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 2 hours or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 2 hours or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 2 hours or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 2 hours or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 60 minutes or sooner if we have more information to share.
identified
We have identified the cause of the issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Vault Gateway
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where customers are unable to access Vault Gateway. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk account
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate an issue where customers are unable to access User Management within Autodesk Account. Subsequently, we have identified that this issue is also impacting multiple Autodesk products. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are unable to access User Management within Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
