Looking for an update now? Check the current status, or follow Flexera System Status Dashboard for future changes.
10.8%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10%
30
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident Description: We are investigating an issue affecting the event notification service across multiple production environments. Customers may experience delays or failures when receiving v2 event notifications, including notifications delivered through email, webhooks, Slack, and other supported channels.
Events continue to be recorded and remain accessible through the Flexera One console and API. There is currently no indication that core platform functionality or event data has been impacted.
Priority: P2
Restoration Activity: Our technical teams have identified the issue and implemented service recovery actions. Monitoring indicates that error rates are decreasing, and teams are continuing to validate service stability and assess the full scope of the impact. Further updates will be provided as the investigation and recovery efforts progress.
Flexera One- IT Visibility- APAC - Reporting dashboards unavailable
Incident Description: We are investigating an issue affecting IT Visibility in the APAC region where Power BI dashboards are failing to load . Customers in the affected region may be unable to access the reporting dashboards within the application. Current investigation indicates the issue is limited to the APAC region, with no impact observed in other regions at this time.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and restore report functionality. We are continuing to assess the scope of impact, monitor service health, and implement corrective actions as appropriate. We will provide further updates as more information becomes available.
Flexera One IT Asset Management - App Portal Errors and API Request Failures
IT Asset Management - US Restful APIsIT Asset Management - APAC Restful APIsIT Asset Management - EU Restful APIs
monitoring
The APIs are operating as expected, and the previously observed errors are no longer being detected. The incident remains in monitoring while additional validation is completed and customer confirmation is obtained.
monitoring
Our teams have successfully implemented a hotfix, and initial validation confirms that services are operating as expected. We are continuing to closely monitor the environment while awaiting confirmation from affected customers.
identified
The corrected hotfix is currently pending completion of the build process, which is taking longer than expected. Once the build is complete, our technical teams will proceed with UAT validation before moving forward with production deployment.
The team is also working to confirm the deployment plan, ownership, and expected timeline. Further updates will be provided as these activities progress.
investigating
Incident Description: We are investigating an issue affecting certain IT Asset Management integration and App Portal services across all regions. Customers using affected API-based integrations may experience authentication failures resulting in HTTP 401 Unauthorized errors, which may prevent requests from completing successfully. App Portal users may also encounter errors when submitting requests.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and evaluating corrective actions. Investigation and validation activities are ongoing, and we are working to restore normal service functionality as quickly as possible. Further updates will be provided as more information becomes available.
Flexera One - IT Asset Management - Inventory Data Loading Issues
Our technical teams successfully completed the required remediation activity. The blocking tasks were cleared.
Post-remediation validation confirmed that the relevant database functions and procedures are operating in the expected state. Teams will continue to monitor the environment to ensure stability.
identified
Technical teams continue working through remediation activities associated with the issue and are actively executing rollback and corrective actions designed to restore normal inventory data processing. Recovery activities remain in progress, and technical teams are actively monitoring execution as remediation proceeds.
identified
Technical teams continue working through remediation activities associated with the issue and are actively executing recovery actions designed to restore normal inventory data processing. During execution, teams encountered additional conditions that required adjustments to the remediation approach, and updated recovery activities are currently in progress.
Technical teams remain actively engaged and are working continuously to complete the remediation and restore normal service for affected customers as quickly as possible. We appreciate your patience while these efforts continue and apologize for the ongoing impact. Further updates will be provided as meaningful progress is made.
identified
Technical teams have identified a likely cause of the issue associated with a recent capability level change affecting inventory data processing. Recovery activities are underway, including rollback and corrective actions designed to restore normal inventory data processing. Technical teams are actively working through the remediation and validating recovery for affected customers. Further updates will be provided as more information becomes available.
investigating
Incident Description: We are investigating an issue affecting a subset of Flexera One IT Asset Management customers. Affected customers may experience missing inventory data or empty results when accessing the All Inventory view and related inventory-based views. The issue is limited to a subset of customers in North America.
Priority: P2
Restoration Activity: Technical teams are actively investigating the issue and reviewing inventory data processing workflows associated with the affected functionality. The scope of impact is being validated while mitigation and recovery options are assessed. Further updates will be provided as more information becomes available.
Incident Description: We are investigating an issue affecting Spot Ocean for AWS. Customers may be unable to launch new instances due to instance provisioning failures. As a result, affected clusters may be unable to scale as expected. Existing workloads remain operational. Our technical teams are actively investigating the scope and impact of the issue.
Priority: P2
Restoration Activity: Our technical teams have identified a potential issue related to a recent change affecting instance provisioning and are actively validating the impact. Mitigation activities are underway, including rollback of a recent change while teams monitor recovery and service behavior. Further updates will be provided as more information becomes available.
Flexera One- IT Asset management - NAM - Inventory processing failures
Backlog recovery continues as previously queued inventory files are processed. Backlog levels are now within an acceptable range, with one organisation remaining above expected levels. Technical teams continue to monitor recovery, service health, and processing activity while validation remains ongoing.
monitoring
Incident Description: Earlier today, an issue affecting inventory processing in Flexera One IT Asset Management (ITAM) in the NAM region impacted a subset of customers. Investigation identified that inventory uploads were being received successfully but were not being processed for affected customers, resulting in delays to inventory data reflected within Flexera One ITAM. Recovery actions were implemented and inventory processing has since resumed successfully. Inventory files continue to process normally; however, recovery of the remaining backlog is still in progress and is being tracked through this incident.
Priority: P2
Restoration Activity: Technical teams implemented recovery actions that restored inventory file processing and have validated successful processing through monitoring and logging. Service operation remains stable, and backlog recovery is continuing as previously queued inventory files are processed. Technical teams are actively monitoring recovery progress, service health, and backlog reduction while ongoing validation activities continue.
Previous updates related to the earlier stages of this incident can be found in the incident history linked below. Further updates will be provided as backlog recovery progresses and validation activities continue.
https://status.flexera.com/incidents/5wrg6jl9bj2h
Flexera One - IT Asset Management - NAM - Menu items not loading
Technical teams are currently observing stable service behavior and a significant reduction in the errors associated with this incident. Affected application functions are operating normally based on current telemetry and monitoring data.
While service stability has improved, technical teams continue to monitor the environment closely to confirm that the issue does not recur. Investigation into the underlying cause remains ongoing.
We will continue monitoring and provide further updates as additional information becomes available.
investigating
Technical teams have made progress narrowing the scope of the issue and are focusing on the application components involved in loading user access and navigation information. Current findings indicate that some requests within this process are not completing as expected, resulting in menu items failing to load for affected users.
Work remains ongoing to determine the underlying cause and validate the appropriate remediation. Additional updates will be provided as more information becomes available.
investigating
Technical teams continue to investigate the issue affecting Flexera One IT Asset Management in the NAM Production environment.
Current efforts are focused on identifying where the failures are occurring within the affected workflow. Teams are reviewing application behavior, validation processes, service interactions, platform telemetry, and any recent changes or environmental conditions that may be contributing to the issue.
The investigation remains ongoing, and further updates will be provided as additional information becomes available.
investigating
Incident Description: We are investigating an issue affecting a subset of customers using Flexera One IT Asset Management (ITAM) in the NAM region. Affected customers may experience issues with navigation, including menu items not being visible in the ITAM interface, resulting in limited access to some functionality.
Priority: P2
Restoration Activity: Our technical teams are actively investigating this issue and working to restore full functionality. We will continue to provide updates as more information becomes available.
Flexera One- IT Asset management - NAM - Inventory processing failures
Our technical teams continue to observe successful inventory file processing and stable service operation following the recovery actions. Validation through monitoring confirms that affected inventory files are processing successfully.
Backlog recovery is currently in progress, with inventory processing queues continuing to decrease as files are processed. Technical teams are actively monitoring recovery progress and overall service health while the remaining backlog is cleared.
We will continue to provide updates as recovery progresses.
monitoring
Our team performed targeted pod restarts, following which inventory file processing resumed successfully for all affected customers. Successful processing has been validated through logs and monitoring graphs. We will continue to closely monitor the services to ensure continued stability and provide further updates as additional information becomes available.
investigating
Further investigation indicates that the issue appears to be associated with the service responsible for transferring inventory data to ITAM.
Our technical teams are continuing to investigate the issue and are working to identify the underlying cause and determine the appropriate remediation. We will continue to provide further updates as more information becomes available.
investigating
Incident Description: We identified an issue affecting inventory processing in Flexera One IT Asset Management (ITAM) in the NAM region, impacting a subset of customers. As a result, some inventory uploads are not being processed successfully, causing inventory data displayed in Flexera One ITAM to be delayed and not reflect the most recently uploaded inventory.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and implement a fix. We are continuing to monitor the situation closely and will provide further updates as the investigation progresses.
IT Visibility EUIT Asset Management - EU Login Page
monitoring
The services have been restored, and access is now functioning as expected. Our teams are closely monitoring the platform to ensure continued stability.
investigating
Incident Description: We are currently investigating an issue affecting access to our services in the EU environment. Customers in the EU may experience issues accessing the service.
Priority: P1
Restoration Activity: Our technical teams are actively investigating the issue as a priority and working to restore normal service as quickly as possible.
Flexera One- IT Asset Management - NAM - Service unavailable
IT Asset Management - US Beacon CommunicationIT Asset Management - US Inventory UploadIT Asset Management - US Login PageIT Asset Management - US Batch Processing SystemIT Asset Management - US Business Reporting
monitoring
The upgrade has been completed successfully, and the site is now back online. Our team is performing final validation checks to confirm service stability before declaring the incident resolved.
monitoring
The upgrade has been completed successfully. Our teams are now working to restore the services and perform post-deployment validation.
investigating
Our technical teams have completed a major phase of the ongoing maintenance activity and are continuing with the remaining processing required to complete the upgrade. The process is taking longer than originally estimated. The environment remains unavailable while these activities are in progress.
Teams are actively monitoring the remaining processing and evaluating options to restore service as quickly and safely as possible. Further updates will be provided as the upgrade progresses and the restoration timeline becomes clearer.
investigating
Incident Description: We are currently investigating an issue affecting the Flexera One IT Asset Management (ITAM) North America Production environment, which remains unavailable due to scheduled maintenance extending beyond the planned maintenance window. The maintenance activity is still in progress while a database rebuild completes.
Priority: P1
Restoration Activity: Our technical teams are actively working to complete the remaining maintenance activity and restore service as quickly as possible. The ETA for the database rebuild is approximately 2 Hours. Our teams are closely monitoring the progress and will provide further details as they become available.
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Flexera One IT Asset Management - NA - Batch Job Processing Delays
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Processing activity continues to improve, and backlog levels are steadily decreasing. Our teams remain in a monitoring phase while the remaining queued work is processed and are continuing to track processing rates and queue volumes to validate sustained recovery.
We will provide further updates as more information becomes available.
monitoring
Our technical team has added processing capacity to improve batch processing throughput and reduce the remaining backlog. Additional processing capacity remains in place and is helping queued work continue to process. Processing activity has improved, and the backlog is continuing to decrease. The team is keeping the incident in a monitoring state while the remaining queued work clears and will continue tracking throughput and queue levels to confirm full recovery.
identified
Our technical team is continuing recovery work to restore expected batch processing levels. Cleanup activities have been completed to reduce the current queue, and processing throughput is now improving. The team is continuing to monitor progress while recovery efforts remain in progress.
identified
Our technical team is continuing recovery work to restore expected batch processing levels. Additional processing capacity has been added to help reduce the current queue, and the team is continuing to review how queued jobs are being distributed for processing to improve overall throughput. Recovery efforts remain in progress, and we will continue monitoring the environment while work continues.
investigating
Incident Description: We are investigating an issue affecting batch job processing for Flexera One IT Asset Management in the North America region.
As a result, customers may experience delays in the completion of scheduled or queued batch processing jobs.
Priority: P2
Restoration Activity: Our technical team is actively working to restore expected batch processing levels. Recovery actions are underway to increase processing capacity, reduce the current queue, and improve batch job process...
Snow Atlas - Australia - Service Availability and Data Processing Impact
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the issue affecting Snow Atlas in the Australia region following the scheduled maintenance window that extended beyond the planned downtime. Initial reports indicated that Snow Atlas was unavailable; however, based on the latest update, customers can now access the Snow Atlas application in the Australia region and view existing data.
At this time, customers may be unable to ingest new data or export data while remediation efforts continue. Ingestion and expo...
investigating
Incident Description: We are currently investigating reports of Snow Atlas being inaccessible in the Australia region. The issue began following a scheduled maintenance window that extended beyond the planned downtime. Customers in the Australia region may be unable to access Snow Atlas at this time.
Priority: P1
Restoration Activity: Our technical team is actively working to restore access and remediate the issue. We are continuing to monitor progress closely and will provide further updat...
Flexera One - IT Visibility - NA & EU - Inventory Processing Delays and Timeout Status
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Recovery efforts continue to progress, with only a very small number of imports remaining under investigation. The platform remains stable, and incoming imports are processing within expected timeframes. Our teams are actively reviewing the remaining exceptions to determine their causes and ensure successful completion. We will continue to closely monitor processing activity and platform performance and will provide additional updates as more information becomes available.
monitoring
Recovery efforts continue to make strong progress, and the platform remains stable. The small number of remaining imports continue to process as expected and are being closely monitored by our teams. We will continue to track processing activity and recovery progress and will provide further updates as additional information becomes available.
monitoring
Recovery has progressed significantly, and the platform remains stable.
A workaround has been implemented for the imports affected by the remaining issue. Most of those imports have now completed successfully, and the remaining processing is being closely monitored.
We will continue monitoring processing progress and provide further updates as available.
monitoring
Further remediation actions have been implemented to speed up the process, and imports are no longer blocked for the organizations affected by the identified issue. Imports have successfully completed for some of the impacted organizations, while processing continues for the remaining organization and is expected to complete later today. The platform remains stable, with incoming imports processing within expected timeframes. The team has identified the probable root cause of the remaining is...
monitoring
The recovery efforts continue to progress, with only a very small number of imports remaining under investigation. The platform remains stable, and the vast majority of imports are processing successfully within expected timeframes. Teams are implementing additional improvements to further optimize processing capacity while continuing to monitor recovery progress and validate sustained platform stability. Enhanced monitoring remains in place as we work toward confirming full recovery and inci...
identified
Our teams continue to monitor recovery progress related to inventory processing delays and timeout status behavior. The recovery efforts continue to advance, with the number of remaining timed-out imports significantly reduced. Teams are reviewing the remaining impacted imports individually to ensure processing completes successfully.
We are continuing to apply mitigation measures as needed, investigate the underlying factors contributing to the remaining delayed imports, and maintain enhanc...
identified
Recovery efforts remain ongoing. The latest review shows that the number of inventory imports displaying timeout status has decreased overall compared to earlier recovery checks, although progress has been uneven while remaining queued activity is processed.
The technical team has deployed an additional fix to improve processing behavior during recovery and is continuing to monitor its effectiveness. Teams are also continuing recovery actions to help remaining queued inventory processing mov...
monitoring
Recovery efforts continue to progress as expected. The latest review from the technical team shows the processing activity steadily reducing the remaining backlog.
The environment remains stable, and teams are continuing to monitor processing throughput and platform health to confirm sustained recovery. Monitoring will remain in place until inventory processing has fully returned to expected levels.
We will provide further updates as additional information becomes available.
monitoring
Recovery efforts continue to show positive progress. Based on the latest review by the technical team, the number of inventory imports reporting timeout status has continued to decline and the backlog is steadily being reduced.
The team will continue to closely monitor processing activity and platform stability to ensure recovery progresses as expected. We will provide further updates as additional information becomes available.
monitoring
Recovery progress continues to improve. The technical team’s latest review shows the number of inventory imports displaying timeout status has decreased compared to the previous review.
The team will continue monitoring processing progress over the weekend to confirm continued recovery and stability. We will provide another update as monitoring continues.
monitoring
Our teams continue to monitor recovery progress, and the service remains stable following the corrective actions implemented previously. We will continue to monitor processing and overall platform health over the weekend to confirm full recovery and will provide further updates as they become available.
identified
The technical team has confirmed that the underlying service issue has stabilized, and the system has been scaled up to support recovery. A corrective fix has also been deployed for an issue that may have contributed to longer-than-expected processing times and timeout statuses.
We are continuing to monitor inventory processing progress over the weekend to confirm continued recovery and stability. We will provide another update as monitoring continues.
identified
Recovery efforts remain ongoing in North America. Our technical teams continue to monitor the corrective fix that was deployed to address a condition that may have contributed to processing delays and additional system load.
Recovery progress continues to be impacted by underlying service instability. To support recovery, traffic has been adjusted while the affected service continues to stabilize. Processing of the existing backlog is ongoing, and some inventory imports may continue to take ...
identified
Our technical teams continue to work on recovery efforts and monitor system performance.
As part of the ongoing investigation, a corrective fix has been deployed to address a condition that may have contributed to processing delays and increased system load. Early monitoring is underway to validate the effectiveness of this change.
While recovery activities continue, processing of the existing backlog is ongoing and may take additional time as the system works through queued activity. Teams a...
identified
Recovery efforts remain ongoing in North America. Our technical team continues to review remaining inventory processing delays while monitoring processing activity and recovery progress.
In parallel, we are continuing targeted work to improve the reliability and recoverability of IT Visibility inventory updates. We will provide further updates as recovery progresses and additional information becomes available.
identified
Recovery and monitoring efforts remain ongoing in North America. While processing activity continues, some inventory imports may still show a timeout status. Our teams are actively reviewing the remaining affected imports and monitoring processing trends to validate continued recovery and system stability.
We will provide further updates as additional information becomes available.
identified
The technical team has confirmed that the EU region is operating normally at this time, and processing activity appears stable. We will continue monitoring the EU environment to ensure it remains stable.
Investigation and recovery efforts are continuing for North America, where some inventory imports may still display a timeout status while processing activity continues. The team is actively reviewing the remaining timed-out imports and tracking processing progress to confirm continued recov...
monitoring
Services are operating currently. Our teams are monitoring backlog processing and collecting data to track progress and validate that queue volumes are decreasing as expected.
We will continue to provide updates as more information becomes available.
investigating
Our teams continue to investigate the issue and review the current processing activity across the platform. While some operations are completing successfully, we are still assessing the extent of the impact and validating overall system behavior.
Investigation and monitoring efforts remain ongoing as we work to better understand the underlying cause and identify any additional corrective actions that may be required. We will continue to provide updates as more information becomes available.
investigating
The team has identified examples where inventory uploads and collection activity completed successfully, but some results are taking longer than expected to finish processing and may continue to display a timeout status. Further review is ongoing to better understand the current processing state and overall scope. We are continuing to monitor progress and will provide another update as more information becomes available.
investigating
Incident Description: We are investigating an issue affecting inventory processing in Flexera One IT Visibility in the North America and Europe regions. Customers may experience longer-than-expected inventory processing times, and some inventory imports may display a timeout status while processing continues.
Priority: P2
Restoration Activity: Our technical team is actively investigating the issue and reviewing current processing activity to confirm scope and progress. We are monitoring the...
Flexera One- IT Asset management & IT Visibility- APAC- Red Bar Error When Reconfiguring A Beacon
majorSource not attested
Last archived state: resolved
View archived record details
identified
Technical teams have identified that the issue is likely related to a service compatibility issue affecting Beacon-related workflows in the APAC region.
As part of the remediation effort, the team is validating a service update in lower environments before making any production change. The team is also continuing to review the contributing factors that led to the compatibility issue. We will provide another update as validation progresses.
identified
Our technical teams have identified a potential root cause for the issue and are actively working to implement and validate a fix.
Investigation and remediation efforts remain ongoing, and teams are closely monitoring the environment throughout the implementation process. Further updates will be provided as they become available.
investigating
Incident Description: We are currently investigating an issue affecting a subset of our customers in the APAC production environment who may encounter Red bar errors when attempting to reconfigure or redirect a Beacon .
Priority: P2
Restoration Activity: Our technical and support teams havebeen engaged and they have identified that the issue is affecting multiple APAC production tenants. Initial investigations have ruled out several potential causes, and teams are continuing to analyze serv...
May 2026
Snow Atlas- APAC- Error 500 - internal server error
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Incident Description: We are currently experiencing an issue affecting a subset of Snow Atlas customers in the APAC region. Affected users may encounter HTTP 500 errors when accessing the application.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and have identified a potential root cause. As an immediate mitigation, service restarts were performed on the affected components, which restored functionality for impacted customers. Teams are continu...
Flexera One- IT Asset management - EU & APAC - PROD Reconcile failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The hotfix has been deployed, and our teams are currently monitoring the services to ensure resolution.
identified
Incident Description: We are investigating an issue affecting Flexera One IT Asset Management customers in the EU & APAC regions where, following a recent production release, reconcile jobs have been failing for multiple customers.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and have identified the primary cause. Subsequent reconcile runs for customers who encountered errors are expected to complete successfully. In parallel, teams are deployi...
Flexera One IT Asset Management – NAM – Beacon Upload and Download Issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our technical teams continue to actively investigate and troubleshoot the issue to determine the underlying cause of the observed behavior. Investigation efforts remain ongoing, with teams reviewing multiple potential contributing factors and analyzing system activity.
At this time, the root cause has not yet been conclusively identified, and work is continuing to isolate and resolve the issue. Further updates will be shared as additional information becomes available.
investigating
Investigation is ongoing, and technical teams are continuing to review the timeout behavior and related errors to confirm the root cause and identify the appropriate remediation steps. We will provide another update as more information becomes available.
investigating
Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the NAM region. Customers may experience intermittent Beacon-related issues, including timeouts, inventory upload delays, and some Beacon download failures.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and working to identify the appropriate remediation steps. We are monitoring the situation closely and will provide updates as more information becom...
Flexera One - IT Visibility - US - Delayed Inventory Data Updates
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our technical teams continue to actively investigate the issue while closely monitoring the environment and validating recent system activity following the implemented changes. Investigation and validation efforts remain ongoing, and we are currently awaiting additional findings and updates from the technical teams.
Further updates will be shared as more information becomes available.
identified
Our technical teams continue to closely monitor the environment and validate recent inventory processing activity following the changes implemented within the data ingestion flow. Investigation and validation efforts remain ongoing, and we are currently awaiting additional updates from the technical teams.
Further updates will be provided as more information becomes available.
identified
Our technical teams continue to monitor the environment and validate recent inventory processing activity following the changes made to the data ingestion flow. At this time, we are awaiting further updates from the technical teams as investigation and validation efforts continue.
Further updates will be shared as more information becomes available.
identified
Our technical teams have made changes to the data ingestion flow, and initial validation shows recent inventory updates are moving through the expected processing path. We are continuing to validate recent activity and monitor for any remaining delays as processing continues.
Further updates will be provided as validation continues.
monitoring
Our technical teams continue to investigate reports of intermittent issues affecting certain uploads and ingestion activity. Current findings suggest this behavior may be related to a separate issue, though investigation and validation are still ongoing to determine the overall scope of impact.
We will provide further updates as more information becomes available.
monitoring
We are continuing to investigate delayed IT Visibility inventory data updates.
Our technical teams are reviewing the data ingestion process for affected inventory sources, as some updates are not being consistently received or reflected in the application. We are actively assessing the scope of impact and will provide further updates as more information becomes available.
monitoring
Processing behavior continues to improve, and previously delayed inventory updates are continuing to progress.
Our technical teams have made additional changes to improve processing performance and visibility. We are continuing to monitor progress, validate recent activity, and ensure inventory updates continue moving toward current processing. Further updates will be provided as validation continues.
monitoring
Processing behavior has improved, and our teams continue to monitor the environment and validate recent import activity.
Some previously affected imports are now processing successfully, and technical teams continue to review remaining slow-processing behavior to ensure new imports complete as expected. We will provide another update as validation continues.
monitoring
Our teams continue to closely monitor the environment to ensure ongoing platform stability and the successful processing of new imports. A small subset of customers may continue to experience delays in the processing of new imports. Our technical teams are actively investigating the underlying cause of the slowness and are working to implement a resolution as quickly as possible.
monitoring
Processing across all organizations has returned to normal, and the backlog has been fully cleared. New imports are now completing successfully, and the platform is operating within expected levels.
Some customers may continue to see certain historical imports displayed as timed out in the UI. This is expected behavior for imports that exceeded the UI timeout threshold during the recovery period and does not necessarily indicate an active processing issue.
Our teams continue to closely monit...
monitoring
We are continuing to monitor IT Visibility inventory data processing.
During validation, additional processing errors were identified that are delaying completion for some inventory updates. Recovery efforts are continuing, and we are validating the remaining affected processing activity to confirm inventory updates complete successfully.
We will continue to provide updates as recovery and validation continue.
monitoring
All uploads from the past days have now been processed successfully. Our teams will continue to closely monitor upcoming uploads over the weekend to ensure processing completes within expected timeframes and services remain stable.
identified
We have identified a potential underlying issue that may cause some IT Visibility inventory imports to show a timeout status.
A fix has been put in place, and our technical teams are reprocessing affected inventory data. We are continuing to monitor progress and validate recovery. Further updates will be provided as reprocessing continues.
investigating
Our technical teams are actively reviewing the import processing workflow to identify where the reported timeout behavior is occurring and determine the appropriate remediation path. We are continuing to monitor the environment and will provide another update as the investigation progresses.
investigating
Incident Description: We are investigating reports of delayed updates for IT Visibility inventory data in the North America region. Some customers may observe recent inventory import activity showing a timeout status or delays in updated data becoming available within the application.
Priority: P2
Restoration Activity: Our technical teams are actively reviewing the reported behavior to confirm the current scope of impact and validate customer-facing data availability. We are continuing to m...
Our technical teams have completed initial restoration actions, and validation confirms that Elastigroup creation is now working successfully.
We are continuing to monitor page load performance and overall functionality before confirming full resolution.
identified
Our technical teams have identified that the issue is related to a recent change, and the change is currently being reverted.
Initial validation indicates that customers are now able to create Elastigroups again. We are continuing to validate page load performance and overall functionality before confirming full recovery.
investigating
Incident Description: We are currently investigating degraded performance affecting Spot Elastigroup for AWS customers. Customers may experience delays when loading the Elastigroup page and may be unable to create new Elastigroups.
Priority: P2
Restoration Activity: Our technical teams are actively investigating and working to restore normal functionality. Current findings indicate the impact is limited to AWS customers. Validation is ongoing to confirm the full scope of impact.
Flexera One- IT Visibility- US Prod - Degraded performance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Most data processing has completed, and the platform continues to operate in a stable state while keeping up with incoming data. Our teams are performing final validations to confirm everything is functioning as expected.
We will provide a final update once these validations are complete.
monitoring
Processing continues following an overnight service restart that required a portion of data to be replayed. Most organizations are now processing within approximately one hour of real time, and the remaining backlog continues to reduce steadily.
Our teams are actively monitoring the environment to ensure full recovery and continued platform stability.
monitoring
Most data is now being processed successfully, and the platform continues to operate in a stable state while keeping up with incoming data. A small amount of remaining backlog is still being worked through, with recovery activities managed carefully to maintain overall service stability.
We will continue to monitor progress and provide additional updates as recovery completes.
monitoring
Our technical teams continue to closely monitor recovery progress. The system is steadily processing the existing backlog in a controlled manner, with priority placed on maintaining platform stability.
We will continue to provide updates as recovery progresses or if there are any material changes.
monitoring
Backlog processing continues, and the platform remains stable. The system is keeping up with incoming data while previously delayed inventory data is being processed in a controlled manner to ensure overall service stability.
We will continue to monitor progress and provide additional updates as recovery continues.
monitoring
Backlog processing remains in progress, and the platform continues to operate in a stable state. Recovery activities are being carefully managed to ensure delayed inventory data is processed safely while maintaining overall service stability.
We will continue to monitor progress and provide additional updates as recovery continues.
monitoring
Backlog processing continues to make steady progress following the previously deployed fix. The platform remains stable, and recovery activities are being carefully managed to ensure delayed inventory data is processed safely without impacting downstream services.
Customers may continue to experience delays in updated inventory data appearing during this recovery period. We will continue to monitor progress and provide further updates as appropriate.
monitoring
Our technical teams continue to work through the backlog recovery process. Recovery activities are being carried out cautiously to avoid overwhelming downstream services and to ensure platform stability throughout the restoration process.
monitoring
Our technical teams have successfully designed and implemented a fix. Services are now operating normally, and backlog processing is underway for the data accumulated during the incident.
investigating
Incident Description: We are investigating an issue impacting IT Visibility (ITV) services in the US Production environment. Affected customers may experience delays in normalized inventory updates appearing in ITV .
Priority: P2
Restoration Activity: Our technical teams have identified that a backend service is experiencing elevated request throttling from an upstream cloud provider dependency, resulting in delayed inventory processing. Teams are actively investigating the issue and workin...
