Flexera System Status Dashboard Outage History
Uptime record, past incidents, and downtime history for Flexera System Status Dashboard.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 25.9% | 27 | 20 |
| May 2026 | 16.1% | 31 | 26 |
| April 2026 | 20% | 30 | 24 |
| March 2026 | 66.7% | 3 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
Flexera One – EU – Login Access Disruption
Started: Jun 24, 8:00 AM
investigating
Incident Description: We have identified an issue affecting login access to Flexera One in the EU region. Customers may receive errors when attempting to log in to Flexera One.
Priority: P1
Restoration Activity: Our technical teams are actively investigating the issue and working to implement corrective actions to restore normal login functionality. Investigation and stabilization efforts remain ongoing.
We will continue to monitor the situation closely and provide further updates as progr...
Jun 24, 8:00 AM
Snow Atlas - West Europe - Service Disruption
Started: Jun 18, 3:33 PM
monitoring
Incident Description: We experienced an issue affecting Snow Atlas in the West Europe region.
During the incident window, customers may have experienced errors that prevented access to the platform and impacted functionality.
Priority: P1
Restoration Activity: Service has been restored and is currently stable. Our technical teams are continuing to investigate a disruption affecting underlying dependent services in the region. Efforts are focused on ensuring stability and preventing recurre...
Jun 18, 3:33 PM
Flexera One - IT Visibility - APAC - Data Explorer Service Disruption
Started: Jun 18, 2:44 PM
investigating
Incident Description: We are investigating an issue affecting Data Explorer functionality for Flexera One IT Visibility in the APAC region.
As a result, customers may experience failures when running queries, delays in retrieving data, and issues accessing related features that depend on Data Explorer.
Priority: P2
Restoration Activity: Our technical teams are actively investigating a disruption impacting upstream services required for Data Explorer. Recovery efforts are focused on restori...
Jun 18, 2:44 PM
Flexera One- IT Asset management- APAC - Page loading issues
Started: Jun 18, 12:45 PM
investigating
Incident Description: We have identified an issue affecting access to Flexera One IT Asset Management (ITAM) in the APAC region. Affected customers may encounter errors when attempting to access ITAM pages and functionality within the Flexera One platform.
Priority: P1
Restoration Activity: Technical teams have engaged and are actively investigating the issue to determine the underlying cause. Initial remediation efforts are underway, and teams are working to restore normal service function...
Jun 18, 12:45 PM
Snow Atlas - Australia - Few SAM core pages are not loading
Started: Jun 12, 1:38 AM
investigating
Incident Description: We are investigating an issue affecting a small subset of customers in the Australia production environment using Snow Atlas. Affected users may be unable to access certain Snow Atlas pages, including the Home page and SAM Core Overview page.
Priority: P2
Restoration Activity: Technical teams have engaged and are actively investigating the issue. Current analysis confirms the impact is limited to a small subset of customers in the Australia region. We are closely monit...
Jun 12, 1:38 AM
Flexera One - IT Asset Management - All Regions - Third-Party Inventory Import Issues
Started: Jun 4, 9:17 PM
monitoring
Validation of the corrective fix continues to produce positive results. Previously impacted inventory import workflows are processing successfully, and teams are continuing to monitor performance and processing activity across affected regions to confirm sustained recovery.
Monitoring activities will continue through the weekend to ensure stability and consistent processing. We will provide further updates as additional validation is completed.
Jun 7, 1:15 PM
monitoring
Validation following the corrective fix continues to show positive results. Previously affected third-party inventory import workflows are now completing successfully, and teams continue to monitor processing behavior across impacted regions.
We will continue monitoring through the weekend and provide updates as validation progresses.
Jun 6, 8:02 PM
monitoring
Post deployment of a corrective fix, initial observations are encouraging and indicate improved processing behavior following the change.
Validation efforts are ongoing to confirm that affected workflows are completing successfully from end to end. Teams continue to closely monitor system performance and recovery progress to ensure the issue has been fully addressed.
We will provide further updates as additional information becomes available.
Jun 6, 8:03 AM
monitoring
Teams have completed the production deployment of the fix and are monitoring upload behavior across impacted regions.
Initial production results are positive, and larger third-party inventory uploads are now being received successfully. Teams are continuing to validate downstream processing to confirm imports complete as expected.
We will provide another update once additional production validation is complete.
Jun 5, 6:21 PM
identified
Our teams have completed additional validation of the fix in the test environment, including larger uploads and multiple import paths. Results continue to be positive, and teams are working through the next steps needed for a controlled production rollout.
We are continuing to validate remaining scenarios and review upload-processing behavior to ensure the fix addresses the issue safely before broader deployment.
We will provide another update as rollout planning and validation progress.
Jun 5, 6:06 PM
investigating
Our teams have developed and deployed a fix to address the issue affecting data uploads in a test environment. Initial validation indicates improved upload success rates, and teams are currently performing comprehensive testing to verify end-to-end processing and data integrity before proceeding with a broader rollout.
In parallel, the investigation into intermittent request-processing behavior remains ongoing. Teams are continuing to analyze system performance and stability to ensure the un...
Jun 5, 8:15 AM
investigating
Incident Description: We are investigating an issue affecting third-party inventory imports in IT Asset Management. As a result, some customers may experience third-party inventory imports timing out, failing, or remaining in progress longer than expected.
Priority: P2
Restoration Activity: Technical teams have identified that some third-party inventory uploads are not completing successfully after the import package is created. Teams are applying backend mitigation where available while c...
Jun 4, 9:17 PM
Flexera One IT Asset Management - NA - Batch Job Processing Delays
Started: Jun 3, 4:00 PM
monitoring
Processing activity continues to improve, and backlog levels are steadily decreasing. Our teams remain in a monitoring phase while the remaining queued work is processed and are continuing to track processing rates and queue volumes to validate sustained recovery.
We will provide further updates as more information becomes available.
Jun 4, 7:45 AM
monitoring
Our technical team has added processing capacity to improve batch processing throughput and reduce the remaining backlog. Additional processing capacity remains in place and is helping queued work continue to process. Processing activity has improved, and the backlog is continuing to decrease. The team is keeping the incident in a monitoring state while the remaining queued work clears and will continue tracking throughput and queue levels to confirm full recovery.
Jun 4, 2:52 AM
identified
Our technical team is continuing recovery work to restore expected batch processing levels. Cleanup activities have been completed to reduce the current queue, and processing throughput is now improving. The team is continuing to monitor progress while recovery efforts remain in progress.
Jun 3, 8:46 PM
identified
Our technical team is continuing recovery work to restore expected batch processing levels. Additional processing capacity has been added to help reduce the current queue, and the team is continuing to review how queued jobs are being distributed for processing to improve overall throughput. Recovery efforts remain in progress, and we will continue monitoring the environment while work continues.
Jun 3, 6:22 PM
investigating
Incident Description: We are investigating an issue affecting batch job processing for Flexera One IT Asset Management in the North America region.
As a result, customers may experience delays in the completion of scheduled or queued batch processing jobs.
Priority: P2
Restoration Activity: Our technical team is actively working to restore expected batch processing levels. Recovery actions are underway to increase processing capacity, reduce the current queue, and improve batch job process...
Jun 3, 4:00 PM
Snow Atlas - Australia - Service Availability and Data Processing Impact
Started: Jun 2, 2:46 PM
investigating
We are continuing to investigate the issue affecting Snow Atlas in the Australia region following the scheduled maintenance window that extended beyond the planned downtime. Initial reports indicated that Snow Atlas was unavailable; however, based on the latest update, customers can now access the Snow Atlas application in the Australia region and view existing data.
At this time, customers may be unable to ingest new data or export data while remediation efforts continue. Ingestion and expo...
Jun 2, 3:20 PM
investigating
Incident Description: We are currently investigating reports of Snow Atlas being inaccessible in the Australia region. The issue began following a scheduled maintenance window that extended beyond the planned downtime. Customers in the Australia region may be unable to access Snow Atlas at this time.
Priority: P1
Restoration Activity: Our technical team is actively working to restore access and remediate the issue. We are continuing to monitor progress closely and will provide further updat...
Jun 2, 2:46 PM
Flexera One - IT Visibility - NA & EU - Inventory Processing Delays and Timeout Status
Started: Jun 2, 2:29 PM
monitoring
Recovery efforts continue to progress, with only a very small number of imports remaining under investigation. The platform remains stable, and incoming imports are processing within expected timeframes. Our teams are actively reviewing the remaining exceptions to determine their causes and ensure successful completion. We will continue to closely monitor processing activity and platform performance and will provide additional updates as more information becomes available.
Jun 15, 6:11 AM
monitoring
Recovery efforts continue to make strong progress, and the platform remains stable. The small number of remaining imports continue to process as expected and are being closely monitored by our teams. We will continue to track processing activity and recovery progress and will provide further updates as additional information becomes available.
Jun 13, 4:09 PM
monitoring
Recovery has progressed significantly, and the platform remains stable.
A workaround has been implemented for the imports affected by the remaining issue. Most of those imports have now completed successfully, and the remaining processing is being closely monitored.
We will continue monitoring processing progress and provide further updates as available.
Jun 12, 4:24 PM
monitoring
Further remediation actions have been implemented to speed up the process, and imports are no longer blocked for the organizations affected by the identified issue. Imports have successfully completed for some of the impacted organizations, while processing continues for the remaining organization and is expected to complete later today. The platform remains stable, with incoming imports processing within expected timeframes. The team has identified the probable root cause of the remaining is...
Jun 11, 9:07 AM
monitoring
The recovery efforts continue to progress, with only a very small number of imports remaining under investigation. The platform remains stable, and the vast majority of imports are processing successfully within expected timeframes. Teams are implementing additional improvements to further optimize processing capacity while continuing to monitor recovery progress and validate sustained platform stability. Enhanced monitoring remains in place as we work toward confirming full recovery and inci...
Jun 10, 6:23 AM
identified
Our teams continue to monitor recovery progress related to inventory processing delays and timeout status behavior. The recovery efforts continue to advance, with the number of remaining timed-out imports significantly reduced. Teams are reviewing the remaining impacted imports individually to ensure processing completes successfully.
We are continuing to apply mitigation measures as needed, investigate the underlying factors contributing to the remaining delayed imports, and maintain enhanc...
Jun 9, 10:48 AM
identified
Recovery efforts remain ongoing. The latest review shows that the number of inventory imports displaying timeout status has decreased overall compared to earlier recovery checks, although progress has been uneven while remaining queued activity is processed.
The technical team has deployed an additional fix to improve processing behavior during recovery and is continuing to monitor its effectiveness. Teams are also continuing recovery actions to help remaining queued inventory processing mov...
Jun 8, 3:49 PM
monitoring
Recovery efforts continue to progress as expected. The latest review from the technical team shows the processing activity steadily reducing the remaining backlog.
The environment remains stable, and teams are continuing to monitor processing throughput and platform health to confirm sustained recovery. Monitoring will remain in place until inventory processing has fully returned to expected levels.
We will provide further updates as additional information becomes available.
Jun 8, 12:39 PM
monitoring
Recovery efforts continue to show positive progress. Based on the latest review by the technical team, the number of inventory imports reporting timeout status has continued to decline and the backlog is steadily being reduced.
The team will continue to closely monitor processing activity and platform stability to ensure recovery progresses as expected. We will provide further updates as additional information becomes available.
Jun 7, 1:14 PM
monitoring
Recovery progress continues to improve. The technical team’s latest review shows the number of inventory imports displaying timeout status has decreased compared to the previous review.
The team will continue monitoring processing progress over the weekend to confirm continued recovery and stability. We will provide another update as monitoring continues.
Jun 6, 7:38 PM
monitoring
Our teams continue to monitor recovery progress, and the service remains stable following the corrective actions implemented previously. We will continue to monitor processing and overall platform health over the weekend to confirm full recovery and will provide further updates as they become available.
Jun 6, 7:58 AM
identified
The technical team has confirmed that the underlying service issue has stabilized, and the system has been scaled up to support recovery. A corrective fix has also been deployed for an issue that may have contributed to longer-than-expected processing times and timeout statuses.
We are continuing to monitor inventory processing progress over the weekend to confirm continued recovery and stability. We will provide another update as monitoring continues.
Jun 5, 11:50 PM
identified
Recovery efforts remain ongoing in North America. Our technical teams continue to monitor the corrective fix that was deployed to address a condition that may have contributed to processing delays and additional system load.
Recovery progress continues to be impacted by underlying service instability. To support recovery, traffic has been adjusted while the affected service continues to stabilize. Processing of the existing backlog is ongoing, and some inventory imports may continue to take ...
Jun 5, 5:31 PM
identified
Our technical teams continue to work on recovery efforts and monitor system performance.
As part of the ongoing investigation, a corrective fix has been deployed to address a condition that may have contributed to processing delays and increased system load. Early monitoring is underway to validate the effectiveness of this change.
While recovery activities continue, processing of the existing backlog is ongoing and may take additional time as the system works through queued activity. Teams a...
Jun 5, 6:15 AM
identified
Recovery efforts remain ongoing in North America. Our technical team continues to review remaining inventory processing delays while monitoring processing activity and recovery progress.
In parallel, we are continuing targeted work to improve the reliability and recoverability of IT Visibility inventory updates. We will provide further updates as recovery progresses and additional information becomes available.
Jun 4, 6:47 PM
identified
Recovery and monitoring efforts remain ongoing in North America. While processing activity continues, some inventory imports may still show a timeout status. Our teams are actively reviewing the remaining affected imports and monitoring processing trends to validate continued recovery and system stability.
We will provide further updates as additional information becomes available.
Jun 4, 7:44 AM
identified
The technical team has confirmed that the EU region is operating normally at this time, and processing activity appears stable. We will continue monitoring the EU environment to ensure it remains stable.
Investigation and recovery efforts are continuing for North America, where some inventory imports may still display a timeout status while processing activity continues. The team is actively reviewing the remaining timed-out imports and tracking processing progress to confirm continued recov...
Jun 3, 6:11 PM
monitoring
Services are operating currently. Our teams are monitoring backlog processing and collecting data to track progress and validate that queue volumes are decreasing as expected.
We will continue to provide updates as more information becomes available.
Jun 3, 8:50 AM
investigating
Our teams continue to investigate the issue and review the current processing activity across the platform. While some operations are completing successfully, we are still assessing the extent of the impact and validating overall system behavior.
Investigation and monitoring efforts remain ongoing as we work to better understand the underlying cause and identify any additional corrective actions that may be required. We will continue to provide updates as more information becomes available.
Jun 3, 7:45 AM
investigating
The team has identified examples where inventory uploads and collection activity completed successfully, but some results are taking longer than expected to finish processing and may continue to display a timeout status. Further review is ongoing to better understand the current processing state and overall scope. We are continuing to monitor progress and will provide another update as more information becomes available.
Jun 2, 6:10 PM
investigating
Incident Description: We are investigating an issue affecting inventory processing in Flexera One IT Visibility in the North America and Europe regions. Customers may experience longer-than-expected inventory processing times, and some inventory imports may display a timeout status while processing continues.
Priority: P2
Restoration Activity: Our technical team is actively investigating the issue and reviewing current processing activity to confirm scope and progress. We are monitoring the...
Jun 2, 2:29 PM
Flexera One- IT Asset management & IT Visibility- APAC- Red Bar Error When Reconfiguring A Beacon
Started: Jun 2, 7:41 AM
identified
Technical teams have identified that the issue is likely related to a service compatibility issue affecting Beacon-related workflows in the APAC region.
As part of the remediation effort, the team is validating a service update in lower environments before making any production change. The team is also continuing to review the contributing factors that led to the compatibility issue. We will provide another update as validation progresses.
Jun 2, 6:06 PM
identified
Our technical teams have identified a potential root cause for the issue and are actively working to implement and validate a fix.
Investigation and remediation efforts remain ongoing, and teams are closely monitoring the environment throughout the implementation process. Further updates will be provided as they become available.
Jun 2, 10:21 AM
investigating
Incident Description: We are currently investigating an issue affecting a subset of our customers in the APAC production environment who may encounter Red bar errors when attempting to reconfigure or redirect a Beacon .
Priority: P2
Restoration Activity: Our technical and support teams havebeen engaged and they have identified that the issue is affecting multiple APAC production tenants. Initial investigations have ruled out several potential causes, and teams are continuing to analyze serv...
Jun 2, 7:41 AM
May 2026
Snow Atlas- APAC- Error 500 - internal server error
Started: May 29, 3:07 AM
monitoring
Incident Description: We are currently experiencing an issue affecting a subset of Snow Atlas customers in the APAC region. Affected users may encounter HTTP 500 errors when accessing the application.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and have identified a potential root cause. As an immediate mitigation, service restarts were performed on the affected components, which restored functionality for impacted customers. Teams are continu...
May 29, 3:07 AM
Flexera One- IT Asset management - EU & APAC - PROD Reconcile failures
Started: May 27, 11:04 AM
monitoring
The hotfix has been deployed, and our teams are currently monitoring the services to ensure resolution.
May 27, 11:18 AM
identified
Incident Description: We are investigating an issue affecting Flexera One IT Asset Management customers in the EU & APAC regions where, following a recent production release, reconcile jobs have been failing for multiple customers.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and have identified the primary cause. Subsequent reconcile runs for customers who encountered errors are expected to complete successfully. In parallel, teams are deployi...
May 27, 11:04 AM
Flexera One IT Asset Management – NAM – Beacon Upload and Download Issues
Started: May 26, 9:49 PM
investigating
Our technical teams continue to actively investigate and troubleshoot the issue to determine the underlying cause of the observed behavior. Investigation efforts remain ongoing, with teams reviewing multiple potential contributing factors and analyzing system activity.
At this time, the root cause has not yet been conclusively identified, and work is continuing to isolate and resolve the issue. Further updates will be shared as additional information becomes available.
May 27, 6:23 AM
investigating
Investigation is ongoing, and technical teams are continuing to review the timeout behavior and related errors to confirm the root cause and identify the appropriate remediation steps. We will provide another update as more information becomes available.
May 27, 1:46 AM
investigating
Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the NAM region. Customers may experience intermittent Beacon-related issues, including timeouts, inventory upload delays, and some Beacon download failures.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and working to identify the appropriate remediation steps. We are monitoring the situation closely and will provide updates as more information becom...
May 26, 9:49 PM
Flexera One - IT Visibility - US - Delayed Inventory Data Updates
Started: May 15, 5:11 PM
identified
Our technical teams continue to actively investigate the issue while closely monitoring the environment and validating recent system activity following the implemented changes. Investigation and validation efforts remain ongoing, and we are currently awaiting additional findings and updates from the technical teams.
Further updates will be shared as more information becomes available.
May 25, 12:00 PM
identified
Our technical teams continue to closely monitor the environment and validate recent inventory processing activity following the changes implemented within the data ingestion flow. Investigation and validation efforts remain ongoing, and we are currently awaiting additional updates from the technical teams.
Further updates will be provided as more information becomes available.
May 23, 10:21 AM
identified
Our technical teams continue to monitor the environment and validate recent inventory processing activity following the changes made to the data ingestion flow. At this time, we are awaiting further updates from the technical teams as investigation and validation efforts continue.
Further updates will be shared as more information becomes available.
May 22, 10:03 AM
identified
Our technical teams have made changes to the data ingestion flow, and initial validation shows recent inventory updates are moving through the expected processing path. We are continuing to validate recent activity and monitor for any remaining delays as processing continues.
Further updates will be provided as validation continues.
May 21, 10:37 PM
monitoring
Our technical teams continue to investigate reports of intermittent issues affecting certain uploads and ingestion activity. Current findings suggest this behavior may be related to a separate issue, though investigation and validation are still ongoing to determine the overall scope of impact.
We will provide further updates as more information becomes available.
May 21, 9:44 AM
monitoring
We are continuing to investigate delayed IT Visibility inventory data updates.
Our technical teams are reviewing the data ingestion process for affected inventory sources, as some updates are not being consistently received or reflected in the application. We are actively assessing the scope of impact and will provide further updates as more information becomes available.
May 20, 5:53 PM
monitoring
Processing behavior continues to improve, and previously delayed inventory updates are continuing to progress.
Our technical teams have made additional changes to improve processing performance and visibility. We are continuing to monitor progress, validate recent activity, and ensure inventory updates continue moving toward current processing. Further updates will be provided as validation continues.
May 19, 4:05 PM
monitoring
Processing behavior has improved, and our teams continue to monitor the environment and validate recent import activity.
Some previously affected imports are now processing successfully, and technical teams continue to review remaining slow-processing behavior to ensure new imports complete as expected. We will provide another update as validation continues.
May 18, 8:20 PM
monitoring
Our teams continue to closely monitor the environment to ensure ongoing platform stability and the successful processing of new imports. A small subset of customers may continue to experience delays in the processing of new imports. Our technical teams are actively investigating the underlying cause of the slowness and are working to implement a resolution as quickly as possible.
May 18, 10:23 AM
monitoring
Processing across all organizations has returned to normal, and the backlog has been fully cleared. New imports are now completing successfully, and the platform is operating within expected levels.
Some customers may continue to see certain historical imports displayed as timed out in the UI. This is expected behavior for imports that exceeded the UI timeout threshold during the recovery period and does not necessarily indicate an active processing issue.
Our teams continue to closely monit...
May 17, 9:19 AM
monitoring
We are continuing to monitor IT Visibility inventory data processing.
During validation, additional processing errors were identified that are delaying completion for some inventory updates. Recovery efforts are continuing, and we are validating the remaining affected processing activity to confirm inventory updates complete successfully.
We will continue to provide updates as recovery and validation continue.
May 17, 1:36 AM
monitoring
All uploads from the past days have now been processed successfully. Our teams will continue to closely monitor upcoming uploads over the weekend to ensure processing completes within expected timeframes and services remain stable.
May 16, 7:32 AM
identified
We have identified a potential underlying issue that may cause some IT Visibility inventory imports to show a timeout status.
A fix has been put in place, and our technical teams are reprocessing affected inventory data. We are continuing to monitor progress and validate recovery. Further updates will be provided as reprocessing continues.
May 15, 10:13 PM
investigating
Our technical teams are actively reviewing the import processing workflow to identify where the reported timeout behavior is occurring and determine the appropriate remediation path. We are continuing to monitor the environment and will provide another update as the investigation progresses.
May 15, 6:44 PM
investigating
Incident Description: We are investigating reports of delayed updates for IT Visibility inventory data in the North America region. Some customers may observe recent inventory import activity showing a timeout status or delays in updated data becoming available within the application.
Priority: P2
Restoration Activity: Our technical teams are actively reviewing the reported behavior to confirm the current scope of impact and validate customer-facing data availability. We are continuing to m...
May 15, 5:11 PM
Spot Elastigroup – AWS – Page Load Delays and Creation Issues
Started: May 13, 2:49 PM
monitoring
Our technical teams have completed initial restoration actions, and validation confirms that Elastigroup creation is now working successfully.
We are continuing to monitor page load performance and overall functionality before confirming full resolution.
May 13, 4:46 PM
identified
Our technical teams have identified that the issue is related to a recent change, and the change is currently being reverted.
Initial validation indicates that customers are now able to create Elastigroups again. We are continuing to validate page load performance and overall functionality before confirming full recovery.
May 13, 3:45 PM
investigating
Incident Description: We are currently investigating degraded performance affecting Spot Elastigroup for AWS customers. Customers may experience delays when loading the Elastigroup page and may be unable to create new Elastigroups.
Priority: P2
Restoration Activity: Our technical teams are actively investigating and working to restore normal functionality. Current findings indicate the impact is limited to AWS customers. Validation is ongoing to confirm the full scope of impact.
May 13, 2:49 PM
Flexera One- IT Visibility- US Prod - Degraded performance
Started: May 11, 3:31 AM
monitoring
Most data processing has completed, and the platform continues to operate in a stable state while keeping up with incoming data. Our teams are performing final validations to confirm everything is functioning as expected.
We will provide a final update once these validations are complete.
May 15, 1:30 AM
monitoring
Processing continues following an overnight service restart that required a portion of data to be replayed. Most organizations are now processing within approximately one hour of real time, and the remaining backlog continues to reduce steadily.
Our teams are actively monitoring the environment to ensure full recovery and continued platform stability.
May 14, 6:54 AM
monitoring
Most data is now being processed successfully, and the platform continues to operate in a stable state while keeping up with incoming data. A small amount of remaining backlog is still being worked through, with recovery activities managed carefully to maintain overall service stability.
We will continue to monitor progress and provide additional updates as recovery completes.
May 13, 4:07 PM
monitoring
Our technical teams continue to closely monitor recovery progress. The system is steadily processing the existing backlog in a controlled manner, with priority placed on maintaining platform stability.
We will continue to provide updates as recovery progresses or if there are any material changes.
May 13, 10:21 AM
monitoring
Backlog processing continues, and the platform remains stable. The system is keeping up with incoming data while previously delayed inventory data is being processed in a controlled manner to ensure overall service stability.
We will continue to monitor progress and provide additional updates as recovery continues.
May 13, 12:45 AM
monitoring
Backlog processing remains in progress, and the platform continues to operate in a stable state. Recovery activities are being carefully managed to ensure delayed inventory data is processed safely while maintaining overall service stability.
We will continue to monitor progress and provide additional updates as recovery continues.
May 12, 2:39 PM
monitoring
Backlog processing continues to make steady progress following the previously deployed fix. The platform remains stable, and recovery activities are being carefully managed to ensure delayed inventory data is processed safely without impacting downstream services.
Customers may continue to experience delays in updated inventory data appearing during this recovery period. We will continue to monitor progress and provide further updates as appropriate.
May 11, 4:58 PM
monitoring
Our technical teams continue to work through the backlog recovery process. Recovery activities are being carried out cautiously to avoid overwhelming downstream services and to ensure platform stability throughout the restoration process.
May 11, 11:16 AM
monitoring
Our technical teams have successfully designed and implemented a fix. Services are now operating normally, and backlog processing is underway for the data accumulated during the incident.
May 11, 5:06 AM
investigating
Incident Description: We are investigating an issue impacting IT Visibility (ITV) services in the US Production environment. Affected customers may experience delays in normalized inventory updates appearing in ITV .
Priority: P2
Restoration Activity: Our technical teams have identified that a backend service is experiencing elevated request throttling from an upstream cloud provider dependency, resulting in delayed inventory processing. Teams are actively investigating the issue and workin...
May 11, 3:31 AM
Flexera One – NAM – Intermittent Service Degradation
Started: May 8, 10:44 PM
monitoring
Our technical teams are actively investigating and validating the affected areas while continuing to monitor overall service behavior. Initial findings suggest the issue may have been influenced by a service provider disruption, which has now been resolved.
We are continuing to assess any residual impact and closely monitoring the platform to ensure stability. Further updates will be provided as more information becomes available.
May 9, 8:29 AM
investigating
Incident Description: We are investigating a service degradation affecting Flexera One customers in the NAM region. Customers may experience intermittent errors, delayed page loading, or pages remaining in a loading state when accessing certain areas of the application, including Cloud Cost Optimization functionality and Administration > Shared Settings. Some Cloud Cost Optimization customers may also experience delays in cost data processing.
Priority: P2
Restoration Activity: Our technica...
May 8, 10:44 PM
Flexera- Spot- US east- 1- Service Degradation (Instance Launch Failures)
Started: May 8, 3:00 AM
monitoring
Our technical teams have completed internal stabilization actions to address the earlier service impact, and Spot services have remained stable for the last several hours. We have not observed any recurrence of customer-facing impact, and instance provisioning behavior continues to operate as expected.
We are continuing to monitor the environment and our service provider’s updates closely. The incident will remain in monitoring for the next few hours, with closure to follow once this addit...
May 8, 7:39 PM
monitoring
Some customers may experience residual issues following the recent fix. Our technical teams are actively working to address these and ensure full service stability. We will provide further updates as more information becomes available.
May 8, 8:25 AM
monitoring
Our teams have implemented mitigation measures to address the impact from the external service disruption, and services have now been restored. We are actively monitoring the platform to ensure continued stability and will provide further updates as more information becomes available.
May 8, 6:11 AM
identified
Incident Description: We are currently investigating multiple issues impacting SPOT services.Customers may experience difficulties launching instances in the affected region, resulting in degraded provisioning capabilities. Initial findings indicate that the issue is related to an ongoing disruption within our cloud service provider, specifically in the us-east-1 region. As a result, customers may face difficulties launching instances, resulting in degraded service performance.
Priority: P2
...
May 8, 3:00 AM
Flexera One IT Asset Management – NAM – Beacon Connectivity Issues
Started: May 7, 4:48 PM
identified
Our technical teams have identified the issue as a routing/configuration problem affecting Beacon communication following recent maintenance activity in the North America environment. This is preventing Beacon from successfully completing upload and download requests. Teams are working on the required configuration update to restore Beacon connectivity. We will provide another update as restoration work continues.
May 7, 6:07 PM
investigating
Incident Description: We are currently investigating an issue affecting Beacon connectivity in the Flexera One IT Asset Management application in the North America region. Customers using Beacon may experience connectivity errors when attempting to upload inventory data or download Beacon-related updates.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal Beacon upload and download functionality. We will provide updates ...
May 7, 4:49 PM
April 2026
Flexera One - IT Asset Management - NA - Reconciliation Processing Delays
Started: Apr 28, 3:31 PM
investigating
Incident Description: We are currently investigating an issue affecting reconciliation processing for Flexera One IT Asset Management in the NA region. While the application remains accessible, affected customers may experience delays in reconciliation completion and related processing activities.
Priority: P2
Restoration Activity: Our technical teams are actively engaged and are investigating the cause of the reconciliation processing delays. We are reviewing the affected processing compon...
Apr 28, 3:31 PM
Snow Software - Australia - Specific pages not loading
Started: Apr 21, 9:01 AM
investigating
Incident Description: We are currently experiencing an issue affecting SAM Core on Snow Software in the Australia region. Affected users may encounter errors or experience difficulties when attempting to load certain pages within the application.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue. Initial analysis indicates a potential problem within the messaging system that may be contributing to the observed behavior. Further updates will be provi...
Apr 21, 9:01 AM
Flexera One – IT Asset Management – EU – Inventory Uploads Failures
Started: Apr 8, 11:07 AM
investigating
Incident Description: We are investigating an issue impacting inventory data uploads for IT Asset Management (ITAM) in the EU region. Affected customers may experience upload failures and related error messages.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the cause and working to restore normal upload processing. We are monitoring the environment closely and will continue to share updates as progress is made toward full restoration.
Apr 8, 11:07 AM
CloudCheckr – All Regions – Inventory and Cost Collection Delays
Started: Apr 2, 8:50 PM
monitoring
Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.
Apr 7, 5:42 AM
identified
Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.
Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.
Apr 6, 6:04 PM
identified
Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.
Apr 3, 12:12 AM
investigating
Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.
Priority: P2
Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.
Apr 2, 8:50 PM
Flexera One - NAM - UI Access Disruption
Started: Apr 2, 8:02 PM
identified
Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.
Priority:
P1
Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.
Apr 2, 8:02 PM
March 2026
Flexera One – IT Visibility – All Regions – Third-Party Inventory Import Processing Disruption
Started: Mar 31, 10:12 PM
identified
Our technical teams have completed further validation and confirmed that newly submitted data is now flowing as expected for the affected processing path. Based on this validation, retroactive replay of previously missed messages is not required. Recovery efforts are now focused on confirming full restoration of the remaining impact, and some customers may continue to experience temporary delays until that validation is complete.
Apr 3, 6:08 PM
identified
Our technical teams are continuing to validate the replay approach required for reingestion of previously missed messages. Newly submitted inventory packages are processing as expected, and recovery efforts for missed messages remain actively in progress.
Apr 3, 12:34 PM
identified
Our technical teams have completed generation of the retroactive messages needed for recovery and are now validating the replay approach before reingestion begins. This work is being carried out carefully to minimize excessive downstream strain during recovery. Newly submitted inventory packages continue to process as expected, while recovery for missed messages remains in progress.
Apr 2, 4:30 PM
identified
Our technical teams continue recovery efforts following the hotfix, and newly submitted inventory packages are progressing through processing as expected. Recovery work is currently focused on addressing missed messages from the affected period and validating the backfill approach for those items. As this work continues, some customers may still experience delays in processing.
Apr 1, 4:15 PM
identified
Backlog processing continues to progress at a steady rate following the hotfix implementation. Our teams are actively monitoring the recovery to ensure complete resolution and system stability.
Apr 1, 6:58 AM
identified
Our technical teams have identified the root cause and implemented a hotfix to restore normal data notification flow across the affected regions. Recovery activity is now focused on replaying missed notifications generated during the affected period. As this work continues, some customers may still experience residual delays and timeouts while backlog processing completes.
Mar 31, 10:39 PM
identified
Incident Description: We are currently investigating an issue affecting third-party inventory imports in Flexera One IT Visibility across all regions. As a result, some customers may experience delays in inventory processing and timeouts during imports.
Priority: P2
Restoration Activity: Our technical teams have identified the issue and are actively implementing mitigation steps to restore normal processing. Recovery actions are underway across the affected processing path. As processing re...
Mar 31, 10:12 PM
Flexera One – IT Visibility – NA – Data Explorer Request Failures
Started: Mar 31, 8:08 PM
identified
Our technical teams have identified a potential cause and are actively implementing mitigation steps to restore Data Explorer functionality in the NA region. Current investigation indicates the failure is related to a service-side issue affecting request processing, and rollback actions are currently in progress. We are monitoring the outcome of these changes closely and will provide a further update as soon as more information becomes available.
Mar 31, 8:53 PM
investigating
Incident Description: We are investigating an issue affecting Data Explorer within Flexera One IT Visibility in the NA region. Customers may encounter errors when using Data Explorer, and requests may fail to return results as expected.
Priority:
P2
Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal functionality. We are closely monitoring progress and will provide further updates as they become available.
Mar 31, 8:08 PM
Flexera One – IT Visibility – EU – Errors Affecting Evidence UI and Export Functions
Started: Mar 31, 3:04 PM
monitoring
Our technical teams have completed mitigation steps, and current indicators point to recovery of affected services in the EU region. Some customers may continue to experience temporary impact for a limited period while network updates complete in their environment.
If the issue persists, restarting the affected machine may help. We are continuing to monitor restoration closely.
Mar 31, 5:29 PM
identified
Our technical teams have completed mitigation and moved traffic to the restored service path. Early indications show the issue has been resolved, though some customers may continue to experience temporary impact while network updates propagate. We are continuing to validate recovery and will provide a further update once full restoration has been confirmed.
Mar 31, 4:55 PM
identified
Our technical teams have identified a recent change as a likely contributor to the issue and are actively working to restore affected functionality in the EU region. As part of mitigation, teams are preparing an alternate recovery path while continuing efforts to resolve the issue as quickly as possible. We will share further updates as soon as more information becomes available.
Mar 31, 4:02 PM
investigating
Incident Description: We are investigating an issue affecting Flexera One IT Visibility in the EU region. Customers may experience errors when accessing the Evidence UI and may also encounter failures with ZIP exports and Query exports.
Priority:
P2
Restoration Activity: Our technical teams are actively investigating the issue and working to restore full functionality as quickly as possible.
Mar 31, 3:04 PM