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10.8%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10%
30
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident Description: We are investigating an issue affecting the event notification service across multiple production environments. Customers may experience delays or failures when receiving v2 event notifications, including notifications delivered through email, webhooks, Slack, and other supported channels.
Events continue to be recorded and remain accessible through the Flexera One console and API. There is currently no indication that core platform functionality or event data has been impacted.
Priority: P2
Restoration Activity: Our technical teams have identified the issue and implemented service recovery actions. Monitoring indicates that error rates are decreasing, and teams are continuing to validate service stability and assess the full scope of the impact. Further updates will be provided as the investigation and recovery efforts progress.
Flexera One- IT Visibility- APAC - Reporting dashboards unavailable
Incident Description: We are investigating an issue affecting IT Visibility in the APAC region where Power BI dashboards are failing to load . Customers in the affected region may be unable to access the reporting dashboards within the application. Current investigation indicates the issue is limited to the APAC region, with no impact observed in other regions at this time.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and restore report functionality. We are continuing to assess the scope of impact, monitor service health, and implement corrective actions as appropriate. We will provide further updates as more information becomes available.
Flexera One IT Asset Management - App Portal Errors and API Request Failures
IT Asset Management - US Restful APIsIT Asset Management - APAC Restful APIsIT Asset Management - EU Restful APIs
monitoring
The APIs are operating as expected, and the previously observed errors are no longer being detected. The incident remains in monitoring while additional validation is completed and customer confirmation is obtained.
monitoring
Our teams have successfully implemented a hotfix, and initial validation confirms that services are operating as expected. We are continuing to closely monitor the environment while awaiting confirmation from affected customers.
identified
The corrected hotfix is currently pending completion of the build process, which is taking longer than expected. Once the build is complete, our technical teams will proceed with UAT validation before moving forward with production deployment.
The team is also working to confirm the deployment plan, ownership, and expected timeline. Further updates will be provided as these activities progress.
investigating
Incident Description: We are investigating an issue affecting certain IT Asset Management integration and App Portal services across all regions. Customers using affected API-based integrations may experience authentication failures resulting in HTTP 401 Unauthorized errors, which may prevent requests from completing successfully. App Portal users may also encounter errors when submitting requests.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and evaluating corrective actions. Investigation and validation activities are ongoing, and we are working to restore normal service functionality as quickly as possible. Further updates will be provided as more information becomes available.
Flexera One - IT Asset Management - Inventory Data Loading Issues
Our technical teams successfully completed the required remediation activity. The blocking tasks were cleared.
Post-remediation validation confirmed that the relevant database functions and procedures are operating in the expected state. Teams will continue to monitor the environment to ensure stability.
identified
Technical teams continue working through remediation activities associated with the issue and are actively executing rollback and corrective actions designed to restore normal inventory data processing. Recovery activities remain in progress, and technical teams are actively monitoring execution as remediation proceeds.
identified
Technical teams continue working through remediation activities associated with the issue and are actively executing recovery actions designed to restore normal inventory data processing. During execution, teams encountered additional conditions that required adjustments to the remediation approach, and updated recovery activities are currently in progress.
Technical teams remain actively engaged and are working continuously to complete the remediation and restore normal service for affected customers as quickly as possible. We appreciate your patience while these efforts continue and apologize for the ongoing impact. Further updates will be provided as meaningful progress is made.
identified
Technical teams have identified a likely cause of the issue associated with a recent capability level change affecting inventory data processing. Recovery activities are underway, including rollback and corrective actions designed to restore normal inventory data processing. Technical teams are actively working through the remediation and validating recovery for affected customers. Further updates will be provided as more information becomes available.
investigating
Incident Description: We are investigating an issue affecting a subset of Flexera One IT Asset Management customers. Affected customers may experience missing inventory data or empty results when accessing the All Inventory view and related inventory-based views. The issue is limited to a subset of customers in North America.
Priority: P2
Restoration Activity: Technical teams are actively investigating the issue and reviewing inventory data processing workflows associated with the affected functionality. The scope of impact is being validated while mitigation and recovery options are assessed. Further updates will be provided as more information becomes available.
Incident Description: We are investigating an issue affecting Spot Ocean for AWS. Customers may be unable to launch new instances due to instance provisioning failures. As a result, affected clusters may be unable to scale as expected. Existing workloads remain operational. Our technical teams are actively investigating the scope and impact of the issue.
Priority: P2
Restoration Activity: Our technical teams have identified a potential issue related to a recent change affecting instance provisioning and are actively validating the impact. Mitigation activities are underway, including rollback of a recent change while teams monitor recovery and service behavior. Further updates will be provided as more information becomes available.
Flexera One- IT Asset management - NAM - Inventory processing failures
Backlog recovery continues as previously queued inventory files are processed. Backlog levels are now within an acceptable range, with one organisation remaining above expected levels. Technical teams continue to monitor recovery, service health, and processing activity while validation remains ongoing.
monitoring
Incident Description: Earlier today, an issue affecting inventory processing in Flexera One IT Asset Management (ITAM) in the NAM region impacted a subset of customers. Investigation identified that inventory uploads were being received successfully but were not being processed for affected customers, resulting in delays to inventory data reflected within Flexera One ITAM. Recovery actions were implemented and inventory processing has since resumed successfully. Inventory files continue to process normally; however, recovery of the remaining backlog is still in progress and is being tracked through this incident.
Priority: P2
Restoration Activity: Technical teams implemented recovery actions that restored inventory file processing and have validated successful processing through monitoring and logging. Service operation remains stable, and backlog recovery is continuing as previously queued inventory files are processed. Technical teams are actively monitoring recovery progress, service health, and backlog reduction while ongoing validation activities continue.
Previous updates related to the earlier stages of this incident can be found in the incident history linked below. Further updates will be provided as backlog recovery progresses and validation activities continue.
https://status.flexera.com/incidents/5wrg6jl9bj2h
Flexera One - IT Asset Management - NAM - Menu items not loading
Technical teams are currently observing stable service behavior and a significant reduction in the errors associated with this incident. Affected application functions are operating normally based on current telemetry and monitoring data.
While service stability has improved, technical teams continue to monitor the environment closely to confirm that the issue does not recur. Investigation into the underlying cause remains ongoing.
We will continue monitoring and provide further updates as additional information becomes available.
investigating
Technical teams have made progress narrowing the scope of the issue and are focusing on the application components involved in loading user access and navigation information. Current findings indicate that some requests within this process are not completing as expected, resulting in menu items failing to load for affected users.
Work remains ongoing to determine the underlying cause and validate the appropriate remediation. Additional updates will be provided as more information becomes available.
investigating
Technical teams continue to investigate the issue affecting Flexera One IT Asset Management in the NAM Production environment.
Current efforts are focused on identifying where the failures are occurring within the affected workflow. Teams are reviewing application behavior, validation processes, service interactions, platform telemetry, and any recent changes or environmental conditions that may be contributing to the issue.
The investigation remains ongoing, and further updates will be provided as additional information becomes available.
investigating
Incident Description: We are investigating an issue affecting a subset of customers using Flexera One IT Asset Management (ITAM) in the NAM region. Affected customers may experience issues with navigation, including menu items not being visible in the ITAM interface, resulting in limited access to some functionality.
Priority: P2
Restoration Activity: Our technical teams are actively investigating this issue and working to restore full functionality. We will continue to provide updates as more information becomes available.
Flexera One- IT Asset management - NAM - Inventory processing failures
Our technical teams continue to observe successful inventory file processing and stable service operation following the recovery actions. Validation through monitoring confirms that affected inventory files are processing successfully.
Backlog recovery is currently in progress, with inventory processing queues continuing to decrease as files are processed. Technical teams are actively monitoring recovery progress and overall service health while the remaining backlog is cleared.
We will continue to provide updates as recovery progresses.
monitoring
Our team performed targeted pod restarts, following which inventory file processing resumed successfully for all affected customers. Successful processing has been validated through logs and monitoring graphs. We will continue to closely monitor the services to ensure continued stability and provide further updates as additional information becomes available.
investigating
Further investigation indicates that the issue appears to be associated with the service responsible for transferring inventory data to ITAM.
Our technical teams are continuing to investigate the issue and are working to identify the underlying cause and determine the appropriate remediation. We will continue to provide further updates as more information becomes available.
investigating
Incident Description: We identified an issue affecting inventory processing in Flexera One IT Asset Management (ITAM) in the NAM region, impacting a subset of customers. As a result, some inventory uploads are not being processed successfully, causing inventory data displayed in Flexera One ITAM to be delayed and not reflect the most recently uploaded inventory.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and implement a fix. We are continuing to monitor the situation closely and will provide further updates as the investigation progresses.
IT Visibility EUIT Asset Management - EU Login Page
monitoring
The services have been restored, and access is now functioning as expected. Our teams are closely monitoring the platform to ensure continued stability.
investigating
Incident Description: We are currently investigating an issue affecting access to our services in the EU environment. Customers in the EU may experience issues accessing the service.
Priority: P1
Restoration Activity: Our technical teams are actively investigating the issue as a priority and working to restore normal service as quickly as possible.
Flexera One- IT Asset Management - NAM - Service unavailable
IT Asset Management - US Beacon CommunicationIT Asset Management - US Inventory UploadIT Asset Management - US Login PageIT Asset Management - US Batch Processing SystemIT Asset Management - US Business Reporting
monitoring
The upgrade has been completed successfully, and the site is now back online. Our team is performing final validation checks to confirm service stability before declaring the incident resolved.
monitoring
The upgrade has been completed successfully. Our teams are now working to restore the services and perform post-deployment validation.
investigating
Our technical teams have completed a major phase of the ongoing maintenance activity and are continuing with the remaining processing required to complete the upgrade. The process is taking longer than originally estimated. The environment remains unavailable while these activities are in progress.
Teams are actively monitoring the remaining processing and evaluating options to restore service as quickly and safely as possible. Further updates will be provided as the upgrade progresses and the restoration timeline becomes clearer.
investigating
Incident Description: We are currently investigating an issue affecting the Flexera One IT Asset Management (ITAM) North America Production environment, which remains unavailable due to scheduled maintenance extending beyond the planned maintenance window. The maintenance activity is still in progress while a database rebuild completes.
Priority: P1
Restoration Activity: Our technical teams are actively working to complete the remaining maintenance activity and restore service as quickly as possible. The ETA for the database rebuild is approximately 2 Hours. Our teams are closely monitoring the progress and will provide further details as they become available.
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Flexera One - APAC - Access discruption
criticalSource not attested
Last archived state: resolved
View archived record details
IT Visibility - APACIT Asset Management - APAC Login Page
monitoring
A fix has been implemented, and access to the Flexera One platform has been restored. Our teams are conducting additional validation activities and continue to closely monitor service health and performance to confirm stability and ensure all services remain fully operational.
identified
We are continuing to work on a fix for this issue.
identified
As the investigation has progressed, our teams have identified indications that the issue is not isolated to IT Asset Management and may have broader impact across the Flexera One platform in APAC. Remediation efforts are underway against the identified cause, and teams are focused on restoring full service stability. Additional updates will be provided as more information becomes available.
identified
Our investigation has identified a configuration issue as the likely cause of the impact. Teams are actively working to implement and validate corrective measures to restore normal service operation. Further updates will be provided as the investigation progresses.
investigating
Incident Description: We are currently investigating an issue affecting access to Flexera One services in the APAC region. The impacted customers may experience difficulties accessing the platform or may encounter errors after authentication.
Priority: P1
Restoration Activity: Our technical have been engaged and are actively investigating the issue to identify the underlying cause and restore normal service as quickly as possible.
Flexera One – IT Asset Management – EU – Reconciliation Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Our teams identified a configuration issue introduced during the completion of a standard release earlier today, which prevented an instance from successfully communicating with the Reconcile service.
The affected instance's configuration process was successfully re-executed, restoring the required settings and re-establishing connectivity with the Reconcile service. Validation testing confirmed normal service operation, and reconciliation processing has resumed successfully. The environment...
investigating
Incident Description: We are currently investigating an issue impacting the reconciliation process within the IT Asset Management platform in the EU region. Affected customers may experience failures when attempting to run reconciliation jobs. As a result, reconciliation processes may not complete successfully, potentially delaying data updates and downstream processing.
Priority: P2
Restoration Activity: Our technical teams have been engaged and are actively working to identify the root ca...
Flexera One - Cloud Cost Optimization (CCO) - NAM - Service Degradation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The configuration changes have been deployed, and the affected service components are now operating with the intended resource configuration. Our technical teams have observed recovery of the impacted Cloud Cost Optimization (CCO) functionality in the North America region and are performing final validation to confirm service stability.
We will continue to monitor the environment closely and provide a further update once validation activities are complete.
identified
Our investigation has identified the issue affecting certain Cloud Cost Optimization (CCO) functionality in the North America region. Following a recent service migration, some application components were not operating with the expected resource configuration, resulting in certain requests failing to complete and impacted pages remaining in a continuous loading state.
Our technical teams have implemented configuration changes to restore the appropriate resource allocation for the affected se...
investigating
Incident Description: We are investigating an issue affecting Cloud Cost Optimization (CCO) services in the North America (NAM) region. Customers may experience pages failing to load, prolonged loading behavior, or difficulty accessing certain Cloud Cost Optimization functionality within Flexera One.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal service. Current efforts are focused on identifying the cause of the de...
Flexera Support Cases - Delayed or Failed Email Notifications for Case Updates
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our teams have implemented corrective measures and are observing positive results. Initial validation testing has been successful, indicating that the mitigation actions are effective. We will continue to closely monitor the service to ensure ongoing stability and will provide further updates as they become available.
identified
Our teams continue working toward a resolution. Additional investigation and coordination with the appropriate teams are underway to restore normal email flow. We will provide further updates as more information becomes available.
identified
Our teams continue to work toward a resolution. During the ongoing investigation, we identified that in some instances emails from Flexera may be being blocked by SharePoint. Addressing this issue requires additional investigation and coordination with the relevant parties to ensure the appropriate corrective actions are taken. We will continue to provide updates as more information becomes available.
identified
Our teams have identified the cause of the issue and are currently working to resolve it.
investigating
Issue Description: Our teams have identified that some Flexera customers' email systems are rejecting emails sent containing notifications of updates on Flexera Support cases.
Priority: P3
Restoration Activity:
Technical teams are actively investigating the issue.
In the meantime, please login to the Flexera Community and use the Support Case portal at https://community.flexera.com/s/case/Case/Default to review case status and check for any updates.
Flexera One- IT Asset management - EU - Inventory upload and Beacon communication issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Service recovery remains on track, with mitigation measures continuing to be effective. Inventory processing is functioning successfully, and the backlog has been reduced significantly, bringing volumes closer to normal levels. Our teams continue to monitor the environment and process the remaining backlog to complete recovery. Further updates will be provided as appropriate.
monitoring
Mitigation actions remain effective, and inventory processing is continuing successfully. We are actively monitoring recovery progress and working through the remaining backlog to ensure all processing is completed successfully. We will continue to provide updates as recovery efforts progress.
monitoring
We are continuing to monitor for any further issues.
monitoring
Our teams have identified a recent configuration change as the likely cause of the issue. The configuration has since been rolled back, and we are observing service recovery across the affected components, with platform functionality gradually returning to expected levels. The teams remain actively engaged in monitoring the environment to validate full recovery, ensure platform stability, and quickly address any residual impacts.
investigating
During the ongoing investigation, our teams identified that the issue may also be impacting beacon communications with the Flexera One EU Production environment. As a result, additional operations that rely on beacon-to-platform communication may be affected. The team continues to investigate the underlying cause, assess the full scope of impact, and work towards implementing a resolution as quickly as possible.
investigating
Our teams continue to actively investigate the issue and are conducting a detailed review of system logs and diagnostics to further identify and confirm the underlying root cause. We will provide additional updates as more information becomes available.
investigating
Incident Description: We are currently investigating an issue affecting inventory package (*.zip) uploads in the Europe region for Flexera One IT Asset Management. Customers attempting to upload specific inventory packages may encounter errors, resulting in failed inventory uploads and delays in inventory data processing.
Priority: P2
Restoration Activity: Our technical team is actively investigating the issue and reviewing current processing activity to confirm scope and progress. We are m...
July 2026
Software Vulnerability Research (SVR) - Service Disruption
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Recovery actions have been implemented; however, the service continues to experience instability under current workload conditions, resulting in ongoing service disruptions. Our teams are actively working to reduce the impact and restore service availability. Further updates will be provided as more information becomes available.
investigating
Incident Description: We are investigating an issue affecting the Software Vulnerability Research (SVR) service. Customers may be experiencing difficulties accessing or using SVR at this time.
Priority: P1
Restoration Activity: Our teams are actively investigating the issue and working to restore service. Mitigation activities are currently underway as we work to bring the service back online. Further updates will be provided as more information becomes available.
Flexera One - APAC - Service Disruption
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Our technical teams are actively investigating the issue. The issue appears to be intermittent, with some requests succeeding while others continue to fail. We are reviewing affected services and their dependencies to determine the scope of impact, identify the underlying cause, and restore service stability.
investigating
Incident Description: We are investigating an intermittent issue affecting Flexera One services in the APAC region. Customers may experience intermittent access issues or errors while using Flexera One applications and services. The issue currently appears to be limited to the APAC region.
Priority: P2
Restoration Activity: Our teams are actively investigating the issue. The scope and impact are being assessed across Flexera One services in the APAC region, and we are working to identify t...
Snow Atlas - APAC - Login Failures and 404 Errors
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We are investigating an issue affecting Snow Atlas customers in the APAC region. Affected users may be unable to access the platform and may encounter 404 errors when attempting to log in. Current investigation indicates the issue is limited to the APAC region, with no impact confirmed in other regions at this time.
Priority: P1
Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and restore service. We are m...
Flexera One- IT Visibility- EU - Failure to load reports
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our teams have applied the fix to all identified organizations. Initial validation indicates that the affected organizations are recovering as expected.
Technical teams are continuing to validate the effectiveness of the remediation across the broader Europe region to confirm that service has been fully restored. We are closely monitoring platform performance and will provide a further update once regional validation has been completed.
identified
Corrective actions have now been applied to a larger number of affected organisations, and initial validation indicates that reports are loading successfully.
We are currently validating all affected organisations to confirm that report functionality and service performance have been fully restored. In parallel, teams continue to implement broader remediation measures across the environment and are closely monitoring the service to ensure stability while work towards full resolution continues.
identified
Our investigation has identified a potential configuration-related issue within the affected environment. As part of our validation efforts, corrective actions were applied to a subset of impacted organisations, and reports are now loading successfully.
Our teams are currently focused on implementing a broader remediation across all affected organisations and are conducting a detailed review to understand why the configuration changes did not propagate as expected. We continue to validate th...
investigating
Incident Description: We are investigating an issue affecting IT Visibility in the Europe region where multiple Power BI reports are failing to load . Customers in the affected region may be unable to view impacted reports within the application. Current investigation indicates the issue is limited to the Europe region, with no impact observed in other regions at this time.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying...
Flexera One- IT Asset management- US - Degraded performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The hotfix has been successfully deployed, and engineering teams are currently validating its effectiveness. Teams are continuing to monitor platform behaviour and review telemetry to confirm the issue resolution.
identified
Our teams continue to work on implementing a hotfix to address the issue . During deployment, the hotfix encountered database conditions that are preventing it from completing successfully.
Our technical teams are actively working to resolve this and are evaluating targeted mitigation actions to allow the hotfix to complete. Once the hotfix has been successfully applied, teams will validate service performance and continue monitoring to confirm recovery.
We will provide another update as mor...
identified
Incident Description: We have identified an issue affecting inventory processing in Flexera One IT Asset Management following the deployment of the 2026 R1.1 release in our US production environment. As a result, some customers may experience degraded performance and intermittent reliability issues when accessing certain areas of the user interface and performing system-related tasks.
Priority: P3
Restoration Activity: Our investigation has determined that the issue is related to a software...
