Looking for an update now? Check the current status, or follow Flexera System Status Dashboard for future changes.
22.7%of 75 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
39.3%
28
17
September 2026
6.9%
29
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident Description: We are investigating an issue affecting Spot Elastic Group functionality across all regions following a recent gateway change.
Business Impact: Customers may experience errors or be unable to load data when using certain Elastic Group functionality.
Restoration Activity: Our technical teams identified the recent gateway change as the source of the reported errors and initiated a rollback. Following the rollback, the reported errors are no longer being observed. We are continuing to monitor service behavior to confirm stability.
Flexera One - IT Asset Management - NAM - Performance and Access Issues
IT Asset Management - US Beacon CommunicationIT Asset Management - US Inventory UploadIT Asset Management - US Login PageIT Asset Management - US Business Reporting
investigating
Incident Description: We have been investigating intermittent service availability issues affecting a subset of Flexera One IT Asset Management customers in the NAM region. The impact was limited to a subset of customers hosted in the affected NAM environment and did not affect all ITAM customers in the region.
Business Impact: Affected customers may have experienced intermittent difficulty accessing ITAM, including pages failing to load or responding slowly.
Restoration Activity: Our technical teams performed a database failover as part of the recovery activity. Following the failover, service-related alerts have cleared and service availability has recovered. We are continuing to monitor the environment and validate service stability before considering the incident resolved.
AWS is reporting early signs of recovery from the service incident affecting the ap-northeast-1 region. Our initial validation of Spot services is also showing signs of recovery, with the previously observed instance management errors not currently being observed.
We are continuing to monitor Spot service functionality alongside AWS recovery and validate sustained service stability.
investigating
Incident Description:
We are investigating an issue affecting Spot services in AWS ap-northeast-1 related to an ongoing AWS service incident. Customers may experience errors with certain instance management operations.
Business Impact:
Customers may experience failures when attempting to terminate instances. In addition, instance status information may be unavailable for some instances in the affected region.
Restoration Activity:
Our technical teams have identified that the service degradation is related to the ongoing AWS incident affecting the ap-northeast-1 region. We are actively monitoring the AWS incident, including any recovery activity, and the resulting impact on Spot services. Further updates will be provided as more information becomes available.
Service functionality in the affected region is recovering. Our technical teams have successfully validated instance launches and Elastigroup creation, and the previously elevated error rate has significantly decreased. No new errors have been observed during the latest monitoring period. We are continuing to monitor service stability before confirming full resolution.
investigating
Incident Description: We are investigating an issue affecting Spot services in the AWS us-west-2 region.
Business Impact: Customers may experience failures or degraded functionality, including when launching instances, scaling resources, and performing delete operations in the affected region.
Restoration Activity: Our technical teams are actively investigating elevated error rates affecting Spot operations in the AWS us-west-2 region and assessing the scope of impact. We are monitoring service behavior and will provide further updates as more information becomes available.
Flexera One - SaaS Manager - All regions - data aggregation failures
IT Asset Management - US SaaS ManagerIT Asset Management - APAC SaaS ManagerIT Asset Management - EU SaaS Manager
investigating
Incident Description:
Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector.
Business Impact:
A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management.
Impact Start: 3 November 2026, 07:00 AM CET
Restoration Activity:
The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue.
Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.
Following the mitigation actions implemented by AWS, we are observing a continued reduction in error rates and improved service performance. Our teams are successfully completing the majority of previously affected instance termination operations, and no further errors are currently being observed in our service logs.
Service conditions appear stable. Our technical teams continue to closely monitor the service and perform validation activities while awaiting further confirmation from AWS.
identified
Our technical teams continue to monitor the service disruption affecting Spot services for AWS. AWS has identified the underlying issue and is actively deploying mitigation actions to restore normal service.
Our teams will continue to monitor service stability and validate affected Spot operations as AWS progresses with its mitigation activities.
investigating
Incident Description:
We are investigating an issue affecting Spot services for AWS in the us-west-2 region, where increased error rates are being observed. The issue is affecting a subset of customers in the region, who may experience failures or degraded performance when performing scale-up and scale-down operations through Spot.
Business Impact:
Customers operating in the AWS us-west-2 region may experience failures or degraded performance with scale-up and scale-down operations. Our teams are assessing whether customers in other AWS regions may also be affected.
Restoration Activity:
Our technical teams are actively investigating the increased error rates and working to determine the full scope of the impact. The investigation includes assessing whether the disruption is limited to the us-west-2 region or extends to additional AWS regions. Further updates will be provided as the investigation progresses.
Our investigation identified connectivity timeouts and service instability affecting the processing of AWS operations through Spot. Technical teams increased resources for the affected service components and adjusted service health-check settings to improve stability and reduce repeated service restarts. Following these changes, service responsiveness has improved significantly, and validation has confirmed recovery of key customer-facing operations, including Elastigroup creation and scaling.
We are continuing to validate remaining affected functionality and closely monitor service performance and stability before considering the incident resolved.
investigating
Further investigation has identified prolonged connectivity timeouts while processing requests associated with AWS operations, alongside degraded responsiveness across multiple Spot operations for AWS. Our technical teams are implementing configuration and resource adjustments to improve service stability while continuing to investigate the underlying cause and monitor affected customer operations.
investigating
Incident Description:
We are investigating an issue affecting multiple Spot operations for AWS. Customers may experience failures, delays, or degraded performance when performing AWS-related operations through Spot.
Business Impact:
Affected customers may experience failures or delays across multiple Spot operations for AWS, including instance termination, scaling and capacity operations, and creating or managing Elastigroups. Customers may also experience slow or unresponsive AWS Elastigroup creation workflows and issues with Ocean ECS functionality, including ECS clusters not being listed when attempting to import them. The broader scope of affected functionality continues to be assessed.
Restoration Activity:
Our technical teams continue to investigate elevated latency and communication failures affecting the processing of AWS operations through Spot. Mitigation changes are being deployed to improve service stability, while teams continue to monitor service recovery and validate functionality across affected Spot operations. Further updates will be provided as the investigation progresses.
Flexera One - SaaS Manager - EU - Service Disruption
Incident Description:
We are investigating an issue affecting the Managed Applications page within SaaS Manager in the EU region.
Business Impact:
Customers may be unable to load the Managed Applications landing page. Other SaaS Manager functionality remains accessible. The issue is currently isolated to the EU region, with no impact identified in other regions.
Restoration Activity:
Our technical teams are actively investigating and working to restore normal functionality. Further updates will be provided as more information becomes available.
Spot - AWS China North - Instance Management Operations Disruption
Our teams have identified that the AWS China account is currently affected due to a billing-related issue. A support case has been raised with AWS to address the issue and restore the account. We will provide further updates as more information becomes available.
investigating
Our technical teams have narrowed the investigation to account configuration associated with the affected environment. Teams are reviewing current configuration data against previously known configuration to determine whether identified differences contributed to the instance management failures.
The investigation remains ongoing while the identified configuration differences are validated and the appropriate remediation is determined.
investigating
Incident Description: We are investigating an issue affecting instance management operations for a subset of Spot customers using the AWS China North region.
Business Impact: Affected customers may experience failures when attempting to launch or terminate instances.
Restoration Activity: Our technical teams are actively investigating the issue and working to identify the underlying cause and restore normal instance management operations. Further updates will be provided as the investigation progresses.
The Technopedia content refresh remains in progress and continues to be closely monitored by our technical teams. Following completion, we will validate the updated content across the affected services to confirm normal operations have been restored.
identified
The Technopedia content refresh remains in progress. Our technical teams continue to monitor the refresh through completion. Once processing is complete, we will validate that updated Technopedia content is available across the affected services to ensure normal content refresh operations have been restored.
identified
Incident Description: We are investigating delays affecting Technopedia content updates. Technopedia content used by Data Platform, IT Visibility, and API services has not been refreshed since October 22 due to repeated data processing failures. Customers may therefore see outdated Technopedia content in affected services.
Priority: P2
Restoration Activity: Our technical teams have performed recovery actions to address the data processing failures and have refreshed the underlying content. Catalog generation is currently in progress, and we are monitoring this activity through completion. We will provide a further update as recovery progresses.
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Flexera One – NAM – Intermittent Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our technical teams are actively investigating and validating the affected areas while continuing to monitor overall service behavior. Initial findings suggest the issue may have been influenced by a service provider disruption, which has now been resolved.
We are continuing to assess any residual impact and closely monitoring the platform to ensure stability. Further updates will be provided as more information becomes available.
investigating
Incident Description: We are investigating a service degradation affecting Flexera One customers in the NAM region. Customers may experience intermittent errors, delayed page loading, or pages remaining in a loading state when accessing certain areas of the application, including Cloud Cost Optimization functionality and Administration > Shared Settings. Some Cloud Cost Optimization customers may also experience delays in cost data processing.
Priority: P2
Restoration Activity: Our technica...
Flexera- Spot- US east- 1- Service Degradation (Instance Launch Failures)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our technical teams have completed internal stabilization actions to address the earlier service impact, and Spot services have remained stable for the last several hours. We have not observed any recurrence of customer-facing impact, and instance provisioning behavior continues to operate as expected.
We are continuing to monitor the environment and our service provider’s updates closely. The incident will remain in monitoring for the next few hours, with closure to follow once this addit...
monitoring
Some customers may experience residual issues following the recent fix. Our technical teams are actively working to address these and ensure full service stability. We will provide further updates as more information becomes available.
monitoring
Our teams have implemented mitigation measures to address the impact from the external service disruption, and services have now been restored. We are actively monitoring the platform to ensure continued stability and will provide further updates as more information becomes available.
identified
Incident Description: We are currently investigating multiple issues impacting SPOT services.Customers may experience difficulties launching instances in the affected region, resulting in degraded provisioning capabilities. Initial findings indicate that the issue is related to an ongoing disruption within our cloud service provider, specifically in the us-east-1 region. As a result, customers may face difficulties launching instances, resulting in degraded service performance.
Priority: P2
...
Flexera One IT Asset Management – NAM – Beacon Connectivity Issues
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our technical teams have identified the issue as a routing/configuration problem affecting Beacon communication following recent maintenance activity in the North America environment. This is preventing Beacon from successfully completing upload and download requests. Teams are working on the required configuration update to restore Beacon connectivity. We will provide another update as restoration work continues.
investigating
Incident Description: We are currently investigating an issue affecting Beacon connectivity in the Flexera One IT Asset Management application in the North America region. Customers using Beacon may experience connectivity errors when attempting to upload inventory data or download Beacon-related updates.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal Beacon upload and download functionality. We will provide updates ...
April 2026
Flexera One - IT Asset Management - NA - Reconciliation Processing Delays
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We are currently investigating an issue affecting reconciliation processing for Flexera One IT Asset Management in the NA region. While the application remains accessible, affected customers may experience delays in reconciliation completion and related processing activities.
Priority: P2
Restoration Activity: Our technical teams are actively engaged and are investigating the cause of the reconciliation processing delays. We are reviewing the affected processing compon...
Snow Software - Australia - Specific pages not loading
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We are currently experiencing an issue affecting SAM Core on Snow Software in the Australia region. Affected users may encounter errors or experience difficulties when attempting to load certain pages within the application.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue. Initial analysis indicates a potential problem within the messaging system that may be contributing to the observed behavior. Further updates will be provi...
Flexera One – IT Asset Management – EU – Inventory Uploads Failures
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We are investigating an issue impacting inventory data uploads for IT Asset Management (ITAM) in the EU region. Affected customers may experience upload failures and related error messages.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the cause and working to restore normal upload processing. We are monitoring the environment closely and will continue to share updates as progress is made toward full restoration.
CloudCheckr – All Regions – Inventory and Cost Collection Delays
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.
identified
Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.
Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.
identified
Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.
investigating
Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.
Priority: P2
Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.
Flexera One - NAM - UI Access Disruption
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.
Priority:
P1
Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.
March 2026
Flexera One – IT Visibility – All Regions – Third-Party Inventory Import Processing Disruption
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our technical teams have completed further validation and confirmed that newly submitted data is now flowing as expected for the affected processing path. Based on this validation, retroactive replay of previously missed messages is not required. Recovery efforts are now focused on confirming full restoration of the remaining impact, and some customers may continue to experience temporary delays until that validation is complete.
identified
Our technical teams are continuing to validate the replay approach required for reingestion of previously missed messages. Newly submitted inventory packages are processing as expected, and recovery efforts for missed messages remain actively in progress.
identified
Our technical teams have completed generation of the retroactive messages needed for recovery and are now validating the replay approach before reingestion begins. This work is being carried out carefully to minimize excessive downstream strain during recovery. Newly submitted inventory packages continue to process as expected, while recovery for missed messages remains in progress.
identified
Our technical teams continue recovery efforts following the hotfix, and newly submitted inventory packages are progressing through processing as expected. Recovery work is currently focused on addressing missed messages from the affected period and validating the backfill approach for those items. As this work continues, some customers may still experience delays in processing.
identified
Backlog processing continues to progress at a steady rate following the hotfix implementation. Our teams are actively monitoring the recovery to ensure complete resolution and system stability.
identified
Our technical teams have identified the root cause and implemented a hotfix to restore normal data notification flow across the affected regions. Recovery activity is now focused on replaying missed notifications generated during the affected period. As this work continues, some customers may still experience residual delays and timeouts while backlog processing completes.
identified
Incident Description: We are currently investigating an issue affecting third-party inventory imports in Flexera One IT Visibility across all regions. As a result, some customers may experience delays in inventory processing and timeouts during imports.
Priority: P2
Restoration Activity: Our technical teams have identified the issue and are actively implementing mitigation steps to restore normal processing. Recovery actions are underway across the affected processing path. As processing re...
Flexera One – IT Visibility – NA – Data Explorer Request Failures
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our technical teams have identified a potential cause and are actively implementing mitigation steps to restore Data Explorer functionality in the NA region. Current investigation indicates the failure is related to a service-side issue affecting request processing, and rollback actions are currently in progress. We are monitoring the outcome of these changes closely and will provide a further update as soon as more information becomes available.
investigating
Incident Description: We are investigating an issue affecting Data Explorer within Flexera One IT Visibility in the NA region. Customers may encounter errors when using Data Explorer, and requests may fail to return results as expected.
Priority:
P2
Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal functionality. We are closely monitoring progress and will provide further updates as they become available.
