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10.8%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10%
30
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident Description: We are investigating an issue affecting the event notification service across multiple production environments. Customers may experience delays or failures when receiving v2 event notifications, including notifications delivered through email, webhooks, Slack, and other supported channels.
Events continue to be recorded and remain accessible through the Flexera One console and API. There is currently no indication that core platform functionality or event data has been impacted.
Priority: P2
Restoration Activity: Our technical teams have identified the issue and implemented service recovery actions. Monitoring indicates that error rates are decreasing, and teams are continuing to validate service stability and assess the full scope of the impact. Further updates will be provided as the investigation and recovery efforts progress.
Flexera One- IT Visibility- APAC - Reporting dashboards unavailable
Incident Description: We are investigating an issue affecting IT Visibility in the APAC region where Power BI dashboards are failing to load . Customers in the affected region may be unable to access the reporting dashboards within the application. Current investigation indicates the issue is limited to the APAC region, with no impact observed in other regions at this time.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and restore report functionality. We are continuing to assess the scope of impact, monitor service health, and implement corrective actions as appropriate. We will provide further updates as more information becomes available.
Flexera One IT Asset Management - App Portal Errors and API Request Failures
IT Asset Management - US Restful APIsIT Asset Management - APAC Restful APIsIT Asset Management - EU Restful APIs
monitoring
The APIs are operating as expected, and the previously observed errors are no longer being detected. The incident remains in monitoring while additional validation is completed and customer confirmation is obtained.
monitoring
Our teams have successfully implemented a hotfix, and initial validation confirms that services are operating as expected. We are continuing to closely monitor the environment while awaiting confirmation from affected customers.
identified
The corrected hotfix is currently pending completion of the build process, which is taking longer than expected. Once the build is complete, our technical teams will proceed with UAT validation before moving forward with production deployment.
The team is also working to confirm the deployment plan, ownership, and expected timeline. Further updates will be provided as these activities progress.
investigating
Incident Description: We are investigating an issue affecting certain IT Asset Management integration and App Portal services across all regions. Customers using affected API-based integrations may experience authentication failures resulting in HTTP 401 Unauthorized errors, which may prevent requests from completing successfully. App Portal users may also encounter errors when submitting requests.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and evaluating corrective actions. Investigation and validation activities are ongoing, and we are working to restore normal service functionality as quickly as possible. Further updates will be provided as more information becomes available.
Flexera One - IT Asset Management - Inventory Data Loading Issues
Our technical teams successfully completed the required remediation activity. The blocking tasks were cleared.
Post-remediation validation confirmed that the relevant database functions and procedures are operating in the expected state. Teams will continue to monitor the environment to ensure stability.
identified
Technical teams continue working through remediation activities associated with the issue and are actively executing rollback and corrective actions designed to restore normal inventory data processing. Recovery activities remain in progress, and technical teams are actively monitoring execution as remediation proceeds.
identified
Technical teams continue working through remediation activities associated with the issue and are actively executing recovery actions designed to restore normal inventory data processing. During execution, teams encountered additional conditions that required adjustments to the remediation approach, and updated recovery activities are currently in progress.
Technical teams remain actively engaged and are working continuously to complete the remediation and restore normal service for affected customers as quickly as possible. We appreciate your patience while these efforts continue and apologize for the ongoing impact. Further updates will be provided as meaningful progress is made.
identified
Technical teams have identified a likely cause of the issue associated with a recent capability level change affecting inventory data processing. Recovery activities are underway, including rollback and corrective actions designed to restore normal inventory data processing. Technical teams are actively working through the remediation and validating recovery for affected customers. Further updates will be provided as more information becomes available.
investigating
Incident Description: We are investigating an issue affecting a subset of Flexera One IT Asset Management customers. Affected customers may experience missing inventory data or empty results when accessing the All Inventory view and related inventory-based views. The issue is limited to a subset of customers in North America.
Priority: P2
Restoration Activity: Technical teams are actively investigating the issue and reviewing inventory data processing workflows associated with the affected functionality. The scope of impact is being validated while mitigation and recovery options are assessed. Further updates will be provided as more information becomes available.
Incident Description: We are investigating an issue affecting Spot Ocean for AWS. Customers may be unable to launch new instances due to instance provisioning failures. As a result, affected clusters may be unable to scale as expected. Existing workloads remain operational. Our technical teams are actively investigating the scope and impact of the issue.
Priority: P2
Restoration Activity: Our technical teams have identified a potential issue related to a recent change affecting instance provisioning and are actively validating the impact. Mitigation activities are underway, including rollback of a recent change while teams monitor recovery and service behavior. Further updates will be provided as more information becomes available.
Flexera One- IT Asset management - NAM - Inventory processing failures
Backlog recovery continues as previously queued inventory files are processed. Backlog levels are now within an acceptable range, with one organisation remaining above expected levels. Technical teams continue to monitor recovery, service health, and processing activity while validation remains ongoing.
monitoring
Incident Description: Earlier today, an issue affecting inventory processing in Flexera One IT Asset Management (ITAM) in the NAM region impacted a subset of customers. Investigation identified that inventory uploads were being received successfully but were not being processed for affected customers, resulting in delays to inventory data reflected within Flexera One ITAM. Recovery actions were implemented and inventory processing has since resumed successfully. Inventory files continue to process normally; however, recovery of the remaining backlog is still in progress and is being tracked through this incident.
Priority: P2
Restoration Activity: Technical teams implemented recovery actions that restored inventory file processing and have validated successful processing through monitoring and logging. Service operation remains stable, and backlog recovery is continuing as previously queued inventory files are processed. Technical teams are actively monitoring recovery progress, service health, and backlog reduction while ongoing validation activities continue.
Previous updates related to the earlier stages of this incident can be found in the incident history linked below. Further updates will be provided as backlog recovery progresses and validation activities continue.
https://status.flexera.com/incidents/5wrg6jl9bj2h
Flexera One - IT Asset Management - NAM - Menu items not loading
Technical teams are currently observing stable service behavior and a significant reduction in the errors associated with this incident. Affected application functions are operating normally based on current telemetry and monitoring data.
While service stability has improved, technical teams continue to monitor the environment closely to confirm that the issue does not recur. Investigation into the underlying cause remains ongoing.
We will continue monitoring and provide further updates as additional information becomes available.
investigating
Technical teams have made progress narrowing the scope of the issue and are focusing on the application components involved in loading user access and navigation information. Current findings indicate that some requests within this process are not completing as expected, resulting in menu items failing to load for affected users.
Work remains ongoing to determine the underlying cause and validate the appropriate remediation. Additional updates will be provided as more information becomes available.
investigating
Technical teams continue to investigate the issue affecting Flexera One IT Asset Management in the NAM Production environment.
Current efforts are focused on identifying where the failures are occurring within the affected workflow. Teams are reviewing application behavior, validation processes, service interactions, platform telemetry, and any recent changes or environmental conditions that may be contributing to the issue.
The investigation remains ongoing, and further updates will be provided as additional information becomes available.
investigating
Incident Description: We are investigating an issue affecting a subset of customers using Flexera One IT Asset Management (ITAM) in the NAM region. Affected customers may experience issues with navigation, including menu items not being visible in the ITAM interface, resulting in limited access to some functionality.
Priority: P2
Restoration Activity: Our technical teams are actively investigating this issue and working to restore full functionality. We will continue to provide updates as more information becomes available.
Flexera One- IT Asset management - NAM - Inventory processing failures
Our technical teams continue to observe successful inventory file processing and stable service operation following the recovery actions. Validation through monitoring confirms that affected inventory files are processing successfully.
Backlog recovery is currently in progress, with inventory processing queues continuing to decrease as files are processed. Technical teams are actively monitoring recovery progress and overall service health while the remaining backlog is cleared.
We will continue to provide updates as recovery progresses.
monitoring
Our team performed targeted pod restarts, following which inventory file processing resumed successfully for all affected customers. Successful processing has been validated through logs and monitoring graphs. We will continue to closely monitor the services to ensure continued stability and provide further updates as additional information becomes available.
investigating
Further investigation indicates that the issue appears to be associated with the service responsible for transferring inventory data to ITAM.
Our technical teams are continuing to investigate the issue and are working to identify the underlying cause and determine the appropriate remediation. We will continue to provide further updates as more information becomes available.
investigating
Incident Description: We identified an issue affecting inventory processing in Flexera One IT Asset Management (ITAM) in the NAM region, impacting a subset of customers. As a result, some inventory uploads are not being processed successfully, causing inventory data displayed in Flexera One ITAM to be delayed and not reflect the most recently uploaded inventory.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and implement a fix. We are continuing to monitor the situation closely and will provide further updates as the investigation progresses.
IT Visibility EUIT Asset Management - EU Login Page
monitoring
The services have been restored, and access is now functioning as expected. Our teams are closely monitoring the platform to ensure continued stability.
investigating
Incident Description: We are currently investigating an issue affecting access to our services in the EU environment. Customers in the EU may experience issues accessing the service.
Priority: P1
Restoration Activity: Our technical teams are actively investigating the issue as a priority and working to restore normal service as quickly as possible.
Flexera One- IT Asset Management - NAM - Service unavailable
IT Asset Management - US Beacon CommunicationIT Asset Management - US Inventory UploadIT Asset Management - US Login PageIT Asset Management - US Batch Processing SystemIT Asset Management - US Business Reporting
monitoring
The upgrade has been completed successfully, and the site is now back online. Our team is performing final validation checks to confirm service stability before declaring the incident resolved.
monitoring
The upgrade has been completed successfully. Our teams are now working to restore the services and perform post-deployment validation.
investigating
Our technical teams have completed a major phase of the ongoing maintenance activity and are continuing with the remaining processing required to complete the upgrade. The process is taking longer than originally estimated. The environment remains unavailable while these activities are in progress.
Teams are actively monitoring the remaining processing and evaluating options to restore service as quickly and safely as possible. Further updates will be provided as the upgrade progresses and the restoration timeline becomes clearer.
investigating
Incident Description: We are currently investigating an issue affecting the Flexera One IT Asset Management (ITAM) North America Production environment, which remains unavailable due to scheduled maintenance extending beyond the planned maintenance window. The maintenance activity is still in progress while a database rebuild completes.
Priority: P1
Restoration Activity: Our technical teams are actively working to complete the remaining maintenance activity and restore service as quickly as possible. The ETA for the database rebuild is approximately 2 Hours. Our teams are closely monitoring the progress and will provide further details as they become available.
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Flexera One – NAM – Intermittent Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our technical teams are actively investigating and validating the affected areas while continuing to monitor overall service behavior. Initial findings suggest the issue may have been influenced by a service provider disruption, which has now been resolved.
We are continuing to assess any residual impact and closely monitoring the platform to ensure stability. Further updates will be provided as more information becomes available.
investigating
Incident Description: We are investigating a service degradation affecting Flexera One customers in the NAM region. Customers may experience intermittent errors, delayed page loading, or pages remaining in a loading state when accessing certain areas of the application, including Cloud Cost Optimization functionality and Administration > Shared Settings. Some Cloud Cost Optimization customers may also experience delays in cost data processing.
Priority: P2
Restoration Activity: Our technica...
Flexera- Spot- US east- 1- Service Degradation (Instance Launch Failures)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our technical teams have completed internal stabilization actions to address the earlier service impact, and Spot services have remained stable for the last several hours. We have not observed any recurrence of customer-facing impact, and instance provisioning behavior continues to operate as expected.
We are continuing to monitor the environment and our service provider’s updates closely. The incident will remain in monitoring for the next few hours, with closure to follow once this addit...
monitoring
Some customers may experience residual issues following the recent fix. Our technical teams are actively working to address these and ensure full service stability. We will provide further updates as more information becomes available.
monitoring
Our teams have implemented mitigation measures to address the impact from the external service disruption, and services have now been restored. We are actively monitoring the platform to ensure continued stability and will provide further updates as more information becomes available.
identified
Incident Description: We are currently investigating multiple issues impacting SPOT services.Customers may experience difficulties launching instances in the affected region, resulting in degraded provisioning capabilities. Initial findings indicate that the issue is related to an ongoing disruption within our cloud service provider, specifically in the us-east-1 region. As a result, customers may face difficulties launching instances, resulting in degraded service performance.
Priority: P2
...
Flexera One IT Asset Management – NAM – Beacon Connectivity Issues
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our technical teams have identified the issue as a routing/configuration problem affecting Beacon communication following recent maintenance activity in the North America environment. This is preventing Beacon from successfully completing upload and download requests. Teams are working on the required configuration update to restore Beacon connectivity. We will provide another update as restoration work continues.
investigating
Incident Description: We are currently investigating an issue affecting Beacon connectivity in the Flexera One IT Asset Management application in the North America region. Customers using Beacon may experience connectivity errors when attempting to upload inventory data or download Beacon-related updates.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal Beacon upload and download functionality. We will provide updates ...
April 2026
Flexera One - IT Asset Management - NA - Reconciliation Processing Delays
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We are currently investigating an issue affecting reconciliation processing for Flexera One IT Asset Management in the NA region. While the application remains accessible, affected customers may experience delays in reconciliation completion and related processing activities.
Priority: P2
Restoration Activity: Our technical teams are actively engaged and are investigating the cause of the reconciliation processing delays. We are reviewing the affected processing compon...
Snow Software - Australia - Specific pages not loading
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We are currently experiencing an issue affecting SAM Core on Snow Software in the Australia region. Affected users may encounter errors or experience difficulties when attempting to load certain pages within the application.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue. Initial analysis indicates a potential problem within the messaging system that may be contributing to the observed behavior. Further updates will be provi...
Flexera One – IT Asset Management – EU – Inventory Uploads Failures
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We are investigating an issue impacting inventory data uploads for IT Asset Management (ITAM) in the EU region. Affected customers may experience upload failures and related error messages.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the cause and working to restore normal upload processing. We are monitoring the environment closely and will continue to share updates as progress is made toward full restoration.
CloudCheckr – All Regions – Inventory and Cost Collection Delays
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.
identified
Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.
Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.
identified
Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.
investigating
Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.
Priority: P2
Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.
Flexera One - NAM - UI Access Disruption
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.
Priority:
P1
Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.
March 2026
Flexera One – IT Visibility – All Regions – Third-Party Inventory Import Processing Disruption
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our technical teams have completed further validation and confirmed that newly submitted data is now flowing as expected for the affected processing path. Based on this validation, retroactive replay of previously missed messages is not required. Recovery efforts are now focused on confirming full restoration of the remaining impact, and some customers may continue to experience temporary delays until that validation is complete.
identified
Our technical teams are continuing to validate the replay approach required for reingestion of previously missed messages. Newly submitted inventory packages are processing as expected, and recovery efforts for missed messages remain actively in progress.
identified
Our technical teams have completed generation of the retroactive messages needed for recovery and are now validating the replay approach before reingestion begins. This work is being carried out carefully to minimize excessive downstream strain during recovery. Newly submitted inventory packages continue to process as expected, while recovery for missed messages remains in progress.
identified
Our technical teams continue recovery efforts following the hotfix, and newly submitted inventory packages are progressing through processing as expected. Recovery work is currently focused on addressing missed messages from the affected period and validating the backfill approach for those items. As this work continues, some customers may still experience delays in processing.
identified
Backlog processing continues to progress at a steady rate following the hotfix implementation. Our teams are actively monitoring the recovery to ensure complete resolution and system stability.
identified
Our technical teams have identified the root cause and implemented a hotfix to restore normal data notification flow across the affected regions. Recovery activity is now focused on replaying missed notifications generated during the affected period. As this work continues, some customers may still experience residual delays and timeouts while backlog processing completes.
identified
Incident Description: We are currently investigating an issue affecting third-party inventory imports in Flexera One IT Visibility across all regions. As a result, some customers may experience delays in inventory processing and timeouts during imports.
Priority: P2
Restoration Activity: Our technical teams have identified the issue and are actively implementing mitigation steps to restore normal processing. Recovery actions are underway across the affected processing path. As processing re...
Flexera One – IT Visibility – NA – Data Explorer Request Failures
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our technical teams have identified a potential cause and are actively implementing mitigation steps to restore Data Explorer functionality in the NA region. Current investigation indicates the failure is related to a service-side issue affecting request processing, and rollback actions are currently in progress. We are monitoring the outcome of these changes closely and will provide a further update as soon as more information becomes available.
investigating
Incident Description: We are investigating an issue affecting Data Explorer within Flexera One IT Visibility in the NA region. Customers may encounter errors when using Data Explorer, and requests may fail to return results as expected.
Priority:
P2
Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal functionality. We are closely monitoring progress and will provide further updates as they become available.
