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22.7%of 75 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
39.3%
28
17
September 2026
6.9%
29
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident Description: We are investigating an issue affecting Spot Elastic Group functionality across all regions following a recent gateway change.
Business Impact: Customers may experience errors or be unable to load data when using certain Elastic Group functionality.
Restoration Activity: Our technical teams identified the recent gateway change as the source of the reported errors and initiated a rollback. Following the rollback, the reported errors are no longer being observed. We are continuing to monitor service behavior to confirm stability.
Flexera One - IT Asset Management - NAM - Performance and Access Issues
IT Asset Management - US Beacon CommunicationIT Asset Management - US Inventory UploadIT Asset Management - US Login PageIT Asset Management - US Business Reporting
investigating
Incident Description: We have been investigating intermittent service availability issues affecting a subset of Flexera One IT Asset Management customers in the NAM region. The impact was limited to a subset of customers hosted in the affected NAM environment and did not affect all ITAM customers in the region.
Business Impact: Affected customers may have experienced intermittent difficulty accessing ITAM, including pages failing to load or responding slowly.
Restoration Activity: Our technical teams performed a database failover as part of the recovery activity. Following the failover, service-related alerts have cleared and service availability has recovered. We are continuing to monitor the environment and validate service stability before considering the incident resolved.
AWS is reporting early signs of recovery from the service incident affecting the ap-northeast-1 region. Our initial validation of Spot services is also showing signs of recovery, with the previously observed instance management errors not currently being observed.
We are continuing to monitor Spot service functionality alongside AWS recovery and validate sustained service stability.
investigating
Incident Description:
We are investigating an issue affecting Spot services in AWS ap-northeast-1 related to an ongoing AWS service incident. Customers may experience errors with certain instance management operations.
Business Impact:
Customers may experience failures when attempting to terminate instances. In addition, instance status information may be unavailable for some instances in the affected region.
Restoration Activity:
Our technical teams have identified that the service degradation is related to the ongoing AWS incident affecting the ap-northeast-1 region. We are actively monitoring the AWS incident, including any recovery activity, and the resulting impact on Spot services. Further updates will be provided as more information becomes available.
Service functionality in the affected region is recovering. Our technical teams have successfully validated instance launches and Elastigroup creation, and the previously elevated error rate has significantly decreased. No new errors have been observed during the latest monitoring period. We are continuing to monitor service stability before confirming full resolution.
investigating
Incident Description: We are investigating an issue affecting Spot services in the AWS us-west-2 region.
Business Impact: Customers may experience failures or degraded functionality, including when launching instances, scaling resources, and performing delete operations in the affected region.
Restoration Activity: Our technical teams are actively investigating elevated error rates affecting Spot operations in the AWS us-west-2 region and assessing the scope of impact. We are monitoring service behavior and will provide further updates as more information becomes available.
Flexera One - SaaS Manager - All regions - data aggregation failures
IT Asset Management - US SaaS ManagerIT Asset Management - APAC SaaS ManagerIT Asset Management - EU SaaS Manager
investigating
Incident Description:
Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector.
Business Impact:
A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management.
Impact Start: 3 November 2026, 07:00 AM CET
Restoration Activity:
The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue.
Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.
Following the mitigation actions implemented by AWS, we are observing a continued reduction in error rates and improved service performance. Our teams are successfully completing the majority of previously affected instance termination operations, and no further errors are currently being observed in our service logs.
Service conditions appear stable. Our technical teams continue to closely monitor the service and perform validation activities while awaiting further confirmation from AWS.
identified
Our technical teams continue to monitor the service disruption affecting Spot services for AWS. AWS has identified the underlying issue and is actively deploying mitigation actions to restore normal service.
Our teams will continue to monitor service stability and validate affected Spot operations as AWS progresses with its mitigation activities.
investigating
Incident Description:
We are investigating an issue affecting Spot services for AWS in the us-west-2 region, where increased error rates are being observed. The issue is affecting a subset of customers in the region, who may experience failures or degraded performance when performing scale-up and scale-down operations through Spot.
Business Impact:
Customers operating in the AWS us-west-2 region may experience failures or degraded performance with scale-up and scale-down operations. Our teams are assessing whether customers in other AWS regions may also be affected.
Restoration Activity:
Our technical teams are actively investigating the increased error rates and working to determine the full scope of the impact. The investigation includes assessing whether the disruption is limited to the us-west-2 region or extends to additional AWS regions. Further updates will be provided as the investigation progresses.
Our investigation identified connectivity timeouts and service instability affecting the processing of AWS operations through Spot. Technical teams increased resources for the affected service components and adjusted service health-check settings to improve stability and reduce repeated service restarts. Following these changes, service responsiveness has improved significantly, and validation has confirmed recovery of key customer-facing operations, including Elastigroup creation and scaling.
We are continuing to validate remaining affected functionality and closely monitor service performance and stability before considering the incident resolved.
investigating
Further investigation has identified prolonged connectivity timeouts while processing requests associated with AWS operations, alongside degraded responsiveness across multiple Spot operations for AWS. Our technical teams are implementing configuration and resource adjustments to improve service stability while continuing to investigate the underlying cause and monitor affected customer operations.
investigating
Incident Description:
We are investigating an issue affecting multiple Spot operations for AWS. Customers may experience failures, delays, or degraded performance when performing AWS-related operations through Spot.
Business Impact:
Affected customers may experience failures or delays across multiple Spot operations for AWS, including instance termination, scaling and capacity operations, and creating or managing Elastigroups. Customers may also experience slow or unresponsive AWS Elastigroup creation workflows and issues with Ocean ECS functionality, including ECS clusters not being listed when attempting to import them. The broader scope of affected functionality continues to be assessed.
Restoration Activity:
Our technical teams continue to investigate elevated latency and communication failures affecting the processing of AWS operations through Spot. Mitigation changes are being deployed to improve service stability, while teams continue to monitor service recovery and validate functionality across affected Spot operations. Further updates will be provided as the investigation progresses.
Flexera One - SaaS Manager - EU - Service Disruption
Incident Description:
We are investigating an issue affecting the Managed Applications page within SaaS Manager in the EU region.
Business Impact:
Customers may be unable to load the Managed Applications landing page. Other SaaS Manager functionality remains accessible. The issue is currently isolated to the EU region, with no impact identified in other regions.
Restoration Activity:
Our technical teams are actively investigating and working to restore normal functionality. Further updates will be provided as more information becomes available.
Spot - AWS China North - Instance Management Operations Disruption
Our teams have identified that the AWS China account is currently affected due to a billing-related issue. A support case has been raised with AWS to address the issue and restore the account. We will provide further updates as more information becomes available.
investigating
Our technical teams have narrowed the investigation to account configuration associated with the affected environment. Teams are reviewing current configuration data against previously known configuration to determine whether identified differences contributed to the instance management failures.
The investigation remains ongoing while the identified configuration differences are validated and the appropriate remediation is determined.
investigating
Incident Description: We are investigating an issue affecting instance management operations for a subset of Spot customers using the AWS China North region.
Business Impact: Affected customers may experience failures when attempting to launch or terminate instances.
Restoration Activity: Our technical teams are actively investigating the issue and working to identify the underlying cause and restore normal instance management operations. Further updates will be provided as the investigation progresses.
The Technopedia content refresh remains in progress and continues to be closely monitored by our technical teams. Following completion, we will validate the updated content across the affected services to confirm normal operations have been restored.
identified
The Technopedia content refresh remains in progress. Our technical teams continue to monitor the refresh through completion. Once processing is complete, we will validate that updated Technopedia content is available across the affected services to ensure normal content refresh operations have been restored.
identified
Incident Description: We are investigating delays affecting Technopedia content updates. Technopedia content used by Data Platform, IT Visibility, and API services has not been refreshed since October 22 due to repeated data processing failures. Customers may therefore see outdated Technopedia content in affected services.
Priority: P2
Restoration Activity: Our technical teams have performed recovery actions to address the data processing failures and have refreshed the underlying content. Catalog generation is currently in progress, and we are monitoring this activity through completion. We will provide a further update as recovery progresses.
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Flexera- Spot- All regions - Incorrect billing data for AWS customers
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor the AWS service event and remain engaged with AWS as they complete their recovery activities. Validation completed to date has not identified any impact to Spot billing or cost analysis data. We are continuing to monitor the situation and complete any remaining validation activities before determining closure of this incident.
identified
We remain actively engaged with AWS and continue to closely monitor the situation. AWS has identified the root cause and implemented mitigation measures to address the underlying issue that resulted in incorrect estimated cost and usage data being displayed.
AWS has begun backfilling data to restore accurate cost and usage information for all customers and full recovery is expected by 18 July 2026, 12:00 PM PDT.
identified
Our investigation and validation efforts to date have not identified any impact to Spot billing or cost analysis data. The billing and pricing data reviewed remains consistent with expected values. While initial validation results are positive, we are continuing additional validation activities as further data becomes available to confirm these findings. We remain engaged with AWS and will continue to monitor the situation closely. We will share additional updates as our validation activities...
identified
We continue to closely monitor the service provider outage and its impact on affected services. Further updates will be provided as new information becomes available.
investigating
We are continuing to investigate this issue.
investigating
Incident Description: We have identified an issue impacting billing and cost visibility for AWS customers in all regions. As a result of an active service provider disruption, customers may observe inaccurate, incomplete, or delayed estimated cost and usage information within the Billing and Cost Management Console.
This issue is limited to AWS-based services and does not affect customers using other cloud platforms.
Priority: P2
Restoration Activity: Our technical teams have confirmed that...
Flexera One- IT Asset management- APAC & EU - Slowness and degraded performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our teams continue to validate the recently deployed hotfixes, and initial results look positive. We are closely monitoring affected processing activities to confirm the effectiveness of the fix and ensure platform stability.
Validation is ongoing, and we will continue to monitor performance before confirming full resolution. We will provide another update as more information becomes available.
identified
We continue to make progress in addressing the performance issues affecting a subset of customers in the APAC and Europe production environments. The identified fixes have now been deployed, and we are actively monitoring the environment as customer processing activities continue. Our teams are validating the effectiveness of these changes and assessing overall platform performance. We will provide additional updates as more information becomes available.
identified
Incident Description: We have identified an issue affecting inventory processing in Flexera One IT Asset Management following the deployment of the 2026 R1.1 release in our APAC and Europe environments. As a result, a subset of customers may experience degraded performance when accessing certain areas of the user interface and while performing system-related tasks.
Priority: P3
Restoration Activity: Our technical teams have identified the issue as a software defect introduced with the 2026 ...
Flexera One - IT Asset Management - APAC - Missing Menu Items
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our investigation has identified a potential configuration issue associated with the affected functionality. As part of ongoing mitigation efforts, configuration changes have been reverted, and previously initiated capacity increases have now been completed.
We are actively monitoring the environment and validating platform behavior as these changes take effect. Work remains ongoing to restore full functionality for affected customers, and we will provide further updates as progress is made.
identified
Our investigation has identified elevated resource utilization affecting the functionality associated with the reported issue. Mitigation actions are currently underway, including increasing system capacity to support recovery efforts.
We are actively monitoring the environment and validating platform behavior as these changes are implemented. Work remains ongoing to restore full functionality for affected customers, and we will share additional updates as progress is made.
investigating
Incident Description: We are experiencing an issue affecting Flexera One IT Asset Management (ITAM) customers in the APAC region. Customers may notice that certain navigation and menu items within the ITAM interface are not visible, resulting in limited access to some functionality.
Priority: P2
Restoration Activity: Our technical teams are actively investigating this issue and working to restore full functionality. We will continue to provide updates as more information becomes available.
Our investigation identified that the degradation was related to an AWS service health event impacting the us-east-1 region. AWS has since reported that the issue has been resolved, and we are now seeing signs of recovery on our side, including improved Spot Ocean ECS console performance and successful completion of related AWS workflows.
The production environment appears stable at this time. Our teams will continue monitoring for a short validation period to ensure performance remains stab...
investigating
Incident Description: We are currently investigating degraded performance affecting Spot Ocean ECS for AWS customers. Customers may experience significant slowness or delays when accessing the console or using certain Ocean ECS functionality.
Priority: P2
Restoration Activity: Our technical teams are actively investigating and working to restore normal functionality. We will provide further updates as more information becomes available.
June 2026
Flexera One – EU – Login Access Disruption
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We have identified an issue affecting login access to Flexera One in the EU region. Customers may receive errors when attempting to log in to Flexera One.
Priority: P1
Restoration Activity: Our technical teams are actively investigating the issue and working to implement corrective actions to restore normal login functionality. Investigation and stabilization efforts remain ongoing.
We will continue to monitor the situation closely and provide further updates as progr...
Snow Atlas - West Europe - Service Disruption
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Incident Description: We experienced an issue affecting Snow Atlas in the West Europe region.
During the incident window, customers may have experienced errors that prevented access to the platform and impacted functionality.
Priority: P1
Restoration Activity: Service has been restored and is currently stable. Our technical teams are continuing to investigate a disruption affecting underlying dependent services in the region. Efforts are focused on ensuring stability and preventing recurre...
Flexera One - IT Visibility - APAC - Data Explorer Service Disruption
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We are investigating an issue affecting Data Explorer functionality for Flexera One IT Visibility in the APAC region.
As a result, customers may experience failures when running queries, delays in retrieving data, and issues accessing related features that depend on Data Explorer.
Priority: P2
Restoration Activity: Our technical teams are actively investigating a disruption impacting upstream services required for Data Explorer. Recovery efforts are focused on restori...
Flexera One- IT Asset management- APAC - Page loading issues
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We have identified an issue affecting access to Flexera One IT Asset Management (ITAM) in the APAC region. Affected customers may encounter errors when attempting to access ITAM pages and functionality within the Flexera One platform.
Priority: P1
Restoration Activity: Technical teams have engaged and are actively investigating the issue to determine the underlying cause. Initial remediation efforts are underway, and teams are working to restore normal service function...
Snow Atlas - Australia - Few SAM core pages are not loading
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We are investigating an issue affecting a small subset of customers in the Australia production environment using Snow Atlas. Affected users may be unable to access certain Snow Atlas pages, including the Home page and SAM Core Overview page.
Priority: P2
Restoration Activity: Technical teams have engaged and are actively investigating the issue. Current analysis confirms the impact is limited to a small subset of customers in the Australia region. We are closely monit...
Flexera One - IT Asset Management - All Regions - Third-Party Inventory Import Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Validation of the corrective fix continues to produce positive results. Previously impacted inventory import workflows are processing successfully, and teams are continuing to monitor performance and processing activity across affected regions to confirm sustained recovery.
Monitoring activities will continue through the weekend to ensure stability and consistent processing. We will provide further updates as additional validation is completed.
monitoring
Validation following the corrective fix continues to show positive results. Previously affected third-party inventory import workflows are now completing successfully, and teams continue to monitor processing behavior across impacted regions.
We will continue monitoring through the weekend and provide updates as validation progresses.
monitoring
Post deployment of a corrective fix, initial observations are encouraging and indicate improved processing behavior following the change.
Validation efforts are ongoing to confirm that affected workflows are completing successfully from end to end. Teams continue to closely monitor system performance and recovery progress to ensure the issue has been fully addressed.
We will provide further updates as additional information becomes available.
monitoring
Teams have completed the production deployment of the fix and are monitoring upload behavior across impacted regions.
Initial production results are positive, and larger third-party inventory uploads are now being received successfully. Teams are continuing to validate downstream processing to confirm imports complete as expected.
We will provide another update once additional production validation is complete.
identified
Our teams have completed additional validation of the fix in the test environment, including larger uploads and multiple import paths. Results continue to be positive, and teams are working through the next steps needed for a controlled production rollout.
We are continuing to validate remaining scenarios and review upload-processing behavior to ensure the fix addresses the issue safely before broader deployment.
We will provide another update as rollout planning and validation progress.
investigating
Our teams have developed and deployed a fix to address the issue affecting data uploads in a test environment. Initial validation indicates improved upload success rates, and teams are currently performing comprehensive testing to verify end-to-end processing and data integrity before proceeding with a broader rollout.
In parallel, the investigation into intermittent request-processing behavior remains ongoing. Teams are continuing to analyze system performance and stability to ensure the un...
investigating
Incident Description: We are investigating an issue affecting third-party inventory imports in IT Asset Management. As a result, some customers may experience third-party inventory imports timing out, failing, or remaining in progress longer than expected.
Priority: P2
Restoration Activity: Technical teams have identified that some third-party inventory uploads are not completing successfully after the import package is created. Teams are applying backend mitigation where available while c...
