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Expel, Inc. Outage History

Daily provider-status observations and published incident history for Expel, Inc..

Operational

Expel, Inc. is operational. Verified . Official provider source.

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94.6% of 37 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 96.7% 30 1

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Alert Ingestion Delayed
major Observed active window 5h 38m

View incident details and source

Started:

Alert ingestion
monitoring
We have implemented a fix and believe the incident to be resolved. We are monitoring the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems.
investigating
At 10:30AM ET, we began experiencing a problem with alert ingestion. SOC operations are affected, but will catch up once service is restored; no data will be lost. We will provide an update by 3:30PM ET.
investigating
At 10:30AM ET, we began experiencing a problem with alert ingestion. SOC operations are affected, but will catch up once service is restored; no data will be lost. We will provide an update by 2:30PM ET.
investigating
At 10:30AM ET, we began experiencing a problem with alert ingestion. SOC operations are affected, but will catch up once service is restored; no data will be lost. We will provide an update by 1:30PM ET.
investigating
At 10:30AM ET, we began experiencing a problem with alert ingestion. SOC operations are affected, but will catch up once service is restored; no data will be lost. We will provide an update by 12:30PM ET.
August 2026
Emails from Workbench delayed since 12am UTC
critical Observed active window 10h 11m

View incident details and source

Started:

Email Ticketing systems (via email, such as Jira) Phishing submissions
monitoring
Email delivery from Workbench is now working and emails in the queue are being replayed. An update will be posted once the replay is complete.
identified
We are continuing to work on remediation. MDR services are unaffected. Alert ingestion, detection, and investigation are operating normally. Slack, Microsoft Teams, PagerDuty, Opsgenie, and Service Now notifications are still being delivered. Email delivery from Workbench remains unavailable. No action is required at this time; we will confirm resubmission steps for phishing submissions once service is restored. Next update: Monday, 31 August at 13:00 UTC (9:00 AM ET)
identified
We have identified the cause are continuing to work on remediation. We have also confirmed that due to this issue, when someone submits a suspected phishing email, the email will not reach Workbench for review. Next update at 1pm UTC.
identified
Emails from Workbench are delayed since 12am UTC. We have identified the root cause and are working on a remediation. Phishing outcome responses, User Email notifications, and Org-Level Email Ticketing notifications are delayed since 12am UTC. SOC operations and alert ingestion are not affected. We will provide another update by 12:30pm UTC

Legacy Incident Archive

11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

November 2025
Service Update: Orca Security Integration
critical Source not attested
Last archived state: resolved
View archived record details
identified
We’re upgrading our API connection and that may impact delivery of some alerts to Workbench. We are actively investigating and collaborating on a solution to ensure the consistent and complete delivery of all alert data. Please reach out to Orca if you’d like additional information. Thank you for your patience and understanding as we work through this.
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