Current answer
Expel, Inc. experienced a critical incident: Emails from Workbench delayed since 12am UTC. ServiceAlert observed recovery on Aug 30, 2026.
Looking for an update now? Check the current status, or follow Expel, Inc. for future changes.
Incident Lifecycle
Affected Components
Email
Ticketing systems (via email, such as Jira)
Phishing submissions
Incident Timeline
Monitoring
Email delivery from Workbench is now working and emails in the queue are being replayed. An update will be posted once the replay is complete.
Aug 30, 2026 at 6:14 PM UTC
Identified
We are continuing to work on remediation.
MDR services are unaffected. Alert ingestion, detection, and investigation are operating normally. Slack, Microsoft Teams, PagerDuty, Opsgenie, and Service Now notifications are still being delivered.
Email delivery from Workbench remains unavailable. No action is required at this time; we will confirm resubmission steps for phishing submissions once service is restored.
Next update: Monday, 31 August at 13:00 UTC (9:00 AM ET)
MDR services are unaffected. Alert ingestion, detection, and investigation are operating normally. Slack, Microsoft Teams, PagerDuty, Opsgenie, and Service Now notifications are still being delivered.
Email delivery from Workbench remains unavailable. No action is required at this time; we will confirm resubmission steps for phishing submissions once service is restored.
Next update: Monday, 31 August at 13:00 UTC (9:00 AM ET)
Aug 30, 2026 at 12:58 PM UTC
Identified
We have identified the cause are continuing to work on remediation. We have also confirmed that due to this issue, when someone submits a suspected phishing email, the email will not reach Workbench for review. Next update at 1pm UTC.
Aug 30, 2026 at 11:10 AM UTC
Identified
Emails from Workbench are delayed since 12am UTC. We have identified the root cause and are working on a remediation. Phishing outcome responses, User Email notifications, and Org-Level Email Ticketing notifications are delayed since 12am UTC. SOC operations and alert ingestion are not affected. We will provide another update by 12:30pm UTC
Aug 30, 2026 at 9:43 AM UTC
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