Daily provider-status observations and published incident history for Optimizely Service.
Component incident
Optimizely Service has an active component incident; no global outage is indicated. Verified .
Official provider source.
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75%of 72 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
75%
28
7
September 2026
78.6%
28
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Configured Commerce - Mission Control service degredation
Efforts remains ongoing to restore full functionality to the service.
- The "Generate Database Credentials" action in Mission Control is not operational and we are looking into remediation
- Configured Commerce Build Service v1 builds and deployments are not operational; customers must move to build service v2 to remediate
All other Mission Control actions, including build service v2 builds and deployments are operational
investigating
Mission Control and the v1 Build Service are currently experiencing degraded performance due to an ongoing incident. Some Mission Control actions may fail, and all builds/deployments for customers using the v1 build service will fail.
Action required for v1 build service customers
If you are on the v1 build service, you must upgrade to v2 to continue processing builds and deployments. The v1 build service reached end of life on September 30, 2026, so it will not receive a fix for this incident. Upgrading to v2 is the way to restore your builds and deployments. See Build service v2: Upgrade existing instances for steps: https://docs.optimizely.com/configured-commerce/docs/build-service-v2#upgrade-existing-instances
Slow loading and performance issues in Content Marketing Platform (CMP)
A fix to limit the impact of Google Analytics 4 (GA4) delays on Content Marketing Platform (CMP) has been deployed. CMP no longer waits on GA4 analytics settings before loading, and post-deployment testing, including on affected organizations, shows that load times have returned to expected levels.
The workaround shared in our earlier update is no longer needed. If you continue to see slow loading, please clear your browser cache and reload the page.
We are continuing to monitor CMP performance closely and will post a final update once we confirm the issue is fully resolved
identified
We've identified the cause of the slowness. A slowdown in Google Analytics 4 (GA4), which CMP uses for analytics data, delayed the analytics settings that load with CMP. This slowed the homepage and caused timeouts.
Only organizations with Google Analytics 4 connected to CMP were affected. Organizations without GA4 connected saw no impact. A fix to limit the impact of GA4 delays has been merged, and we're finishing its rollout and monitoring. We'll post another update once things are back to normal.
investigating
We have narrowed down the behavior reported in Optimizely Content Marketing Platform (CMP).
Based on our latest findings, CMP is not failing to load. Instead, the first load of the application may take up to approximately 60 seconds to complete, and a loading screen may appear during that time.
We recommend allowing the page to finish loading rather than refreshing as a temporary workaround.
Our Engineering team is continuing to investigate the cause of the delay and to improve load times. We will share more information as soon as we have them at our disposal. We apologize for any inconvenience caused.
investigating
We are continuing to investigate this issue.
investigating
We are investigating reports that the Optimizely Content Marketing Platform (CMP) is loading slowly or failing to load for some customers.
Affected users may see a loading screen that does not finish, or pages that take much longer than usual to open. The issue is intermittent: pages may load, then slow down again when refreshed.
Our Engineering team has reproduced the issue and is investigating the cause. We will post an update as soon as we learn more.
We apologize for the disruption to your work.
Recovery across the previously affected Microsoft services has remained stable. Due to the severity of impact this incident caused, Microsoft is monitoring for an extended period. We will post updates here as more information becomes available.
identified
Broad recovery and stability is being seen across Microsoft 365 services. Microsoft has addressed the underlying issue and continues to restore service to remaining customers and regions. We will post updates here as more information becomes available.
identified
Recovery continues across affected regions. Some users of the affected Microsoft 365 services may still experience intermittent access issues or delayed email delivery. We will post updates here as more information becomes available.
identified
Recovery is progressing, with early signs of stabilization. Service capacity remains below normal and service health continues to fluctuate as traffic is gradually restored. We will post updates here as more information becomes available.
investigating
The incident remains ongoing at this time. We are continuing to monitor the situation with our vendor very closely.
investigating
We are aware of a global outage affecting Microsoft 365 services, including email. As a result, support requests sent to Optimizely by email may be delayed or may not be delivered until Microsoft resolves the issue.
Phone and the support portal are not affected and remain fully available. If your request is urgent, please contact us through one of those channels. If you emailed us during this outage, please resubmit your request through the support portal so we don't miss it.
We will post updates here as more information becomes available.
Optimizely Graph in EMEA - Intermittent performance issues
Service has been restored for Optimizely Graph in EMEA. Our team is closely monitoring to ensure it remains stable and prevent any further degradation.
investigating
Optimizely Graph in EMEA returned to a degraded state following the recovery we reported earlier. Our team is actively investigating. We once again apologize for the confusion and appreciate the cooperation. We will have an update again soon.
monitoring
Optimizely Graph in EMEA has recovered. We are continuing to monitor and will post a final update.
identified
Correction to our previous update: service is still degraded. Optimizely Graph in EMEA region is continuing to experience intermittent performance issues, and our team is actively working on a fix. We apologize for the confusion. We will have an update again soon.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have observed Intermittent performance issues for Optimizely Graph in EMEA region and are working on mitigations. Further updates will come. Thank you for your patience.
Optimizely Graph in EMEA - Intermittent performance issues
A fix has been implemented and we are monitoring the results.
investigating
We have observed Intermittent performance issues for Optimizely Graph in EMEA region and are working on mitigations. Further updates will come. Thank you for your patience.
B2B Environment down, not accessible - Multiple environments affected
A fix has been implemented and we're currently monitoring the results.
identified
We've identified the cause of the upload failures in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM).
The issue is with a third-party service provider that supports file uploads. Their service is currently rejecting upload requests from our platform, which is why users see an "Upload Error" message. Our Engineering team has already contacted the provider and is working with them to restore uploads as quickly as possible.
We don't have an estimated time for resolution yet. We'll share another update as soon as we have more information
We apologize for the disruption and thank you for your patience.
investigating
We're aware of an issue where uploads are failing in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM). Users trying to upload assets may see an "Upload Error" message, and the upload won't finish.
Our Engineering team is investigating right now and is working to find the cause and restore normal upload behavior as quickly as possible.
We'll post more details on the investigation soon. We apologize for the disruption and thank you for your patience.
System performance has returned to normal levels, and the degradation has subsided. Our team is closely monitoring the environment to ensure continued stability
identified
We have identified the root cause of the performance degradation and are actively working on a fix. We will share further updates as more information becomes available.
Thank you once again for your understanding and cooperation.
investigating
We are continuing to investigate this issue.
investigating
We are investigating reports of elevated latency and intermittent errors affecting the CMS editing interface and background scheduled tasks across select DXP environments. We will continue to post updates as they come.
Thank you for your understanding and cooperation.
ODP ApplicationData Ingestion and ProcessingCore App Experiences
monitoring
Snowflake services in the EU are returning to normal operation. The data processing lag in ODP has cleared. We are monitoring the situation.
identified
ODP Reports, campaigns and exports are impacted due to a Snowflake EU incident. Real-time segments are unaffected.
Legacy Incident Archive
29 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
CMP: Modules are inaccessible
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're currently monitoring the situation.
investigating
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
- Analytics
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
DAM Asset Renditions Unavailable (GCP)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the issue affecting DAM asset renditions on the GCP stack.
We are actively monitoring the situation to confirm full stability. If you are still experiencing issues, please contact Optimizely Technical Support Services for assistance.
We will provide a final update once the incident is fully resolved.
investigating
We are currently investigating an issue affecting customers hosted on the GCP stack.
Starting this morning, calls to the DAM REST API endpoint 'GET /v3/assets/{asset_id}/renditions' appear to be returning a 500 Internal Server Error. As a result, configured image renditions (used for cropping and scaling images across channels) are not being served. Affected customers will see only the original/main asset image in place of their configured renditions.
The rendition configuration UI in CMP S...
Investigating – Content Recommendation Service Degradation in EMEA region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor the service.
monitoring
A fix has been implemented and we are closely monitoring the results.
investigating
We are currently investigating an issue affecting the Content Recommendation service in EMEA region.
Due to an API disruption, we are unable to serve recommendations at this time. Users may notice missing or unavailable recommendations across the platform.
Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
We will provide updates as more information becomes available.
Thank you for your patience!
May 2026
Flags permission issue.
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating the issue.
CMP: Some Home Page Sections & Requests Module Displaying No Data
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're currently monitoring the results.
investigating
We are currently investigating a reported issue affecting the 'Requests' module, as well as the 'My Work', 'My Team's Work', and 'Watching' sections on the Home Page, which are appearing empty for a subset of customers.
Our Engineering team is actively working on a resolution, and we hope to share further information on this matter shortly.
Optimizely Graph - One of our USEA production clusters have intermittent availability issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The cluster is performing better now and we are continuing to monitor. Thank you for your patience!
identified
We are continuing to work on a fix for this issue. Thank you for your patience!
identified
The issue has been identified and a fix is being implemented.
investigating
We are experiencing intermittent availability issue for the Optimizely Graph service, for one of the USEA production clusters. Our team is working on mitigating actions. We'll provide new updates.
April 2026
Content Recommendations - Intermittent Dashboard Issues in APAC region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have identified an intermittent issue impacting Content Recommendations dashboard. Currently, a part of requests to the reporting dashboard may fail for a subset of customers.
This incident is confined to the administrative dashboard only. End-user delivery, including recommendations and widgets, remains fully operational.
We are working toward a resolution and appreciate your patience. New updates will be shared when available.
Experiment Publishing Delay
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We identified and resolved an issue that caused delays when publishing Web Experimentation changes. Some customers may have experienced experiments remaining in a processing state during this window. The publishing queue is now actively processing and clearing a backlog of pending changes. Experiments that were affected should complete automatically. We are continuing to monitor to confirm full resolution.
investigating
We are investigating an issue where changes to Web Experimentation projects may experience delays when publishing. Our team is actively working on a resolution.
March 2026
Optimizely Data Platform - APIs - APAC Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating the problem with using GraphQL and the Segment API in the AU region.
