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82.9%of 35 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
78.6%
28
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Optimizely Graph - All region's production clusters experienced failed stored queries
Optimizely Graph - APAC RegionOptimizely Graph - EMEA RegionOptimizely Graph - NA RegionOptimizely Graph - UAEN Region
monitoring
We have identified the root cause and applied a mitigation. The service has returned to normal operation and we are actively monitoring to confirm stability.
Optimizely Graph - USEA production clusters experiencing intermittent availability issues
We have identified the root cause and applied a mitigation. The service has returned to normal operation and we are actively monitoring to confirm stability.
investigating
We are experiencing intermittent availability issue for the Optimizely Graph service impacting one of the USEA production clusters. Our team is working on mitigating actions.
CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)
A fix has been implemented and we're now monitoring the results.
identified
The issue has been identified and a fix is being implemented
investigating
We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack.
Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution.
We will provide a follow-up update as soon as new information becomes available.
Optimizely Identity is redirecting users to the wrong SSO login page.
Starting around 10:00 CEST processing of emails submitted via our SMTP API is delayed.
We already identified the underlying problem and are in the process of fixing the issue.
Analytics data should be visible in the CMP Analytics module.
We are in an active monitoring phase to confirm full data restoration across all affected AWS stack customers. A final resolution update will be posted once monitoring is complete.
If you are still not seeing analytics data, please contact our support team.
identified
Customers on the AWS stack using the CMP Analytics module may notice that analytics data from September 3, 2026 to present is not visible in their dashboards. This is a display issue only — all data has been safely recorded and will be backfilled once the fix is deployed.
SSL trust issue causing login failures across multiple DXP environments
A fix has been implemented and we are monitoring the results. Thank for your patience!
identified
We are continuing to work on fix for this issue. We will let you know as soon we have new updates. Thank you for your patience!
identified
We continue to actively work on measures to restore normal operations as quickly as possible. Our investigation has identified a probable root cause, and our team is currently working to resolve it. We are closely monitoring the situation and will continue to provide updates as we make progress. Thank you for your patience and understanding.
identified
We continue investigating login failures affecting some DXP environments. Affected applications may receive a certificate trust error when connecting to our login service. Affected customers cannot log in to the CMS management interface and are currently unable to create or edit content.
The issue appears to affect applications running on older OS images and .NET versions earlier than .NET 8. Applications on .NET 8 or later seems not impacted based on the reports. Restarting the web applicat...
investigating
We are currently investigating an SSL trust issue causing login failures across multiple DXP environments and working on mitigating actions. We will provide new updates.
A fix has been implemented and we're currently monitoring the results. Both products should now be accessible.
identified
Our Engineering teams have identified the root cause of the disruption affecting CMP and DAM. A fix is being actively implemented, and restoring full service remains our highest priority. We will provide a further update as soon as service has been restored. We apologize for the continued impact.
investigating
The CMP and DAM products are currently experiencing a critical service disruption affecting all users. Our Engineering teams have been engaged and are actively working to restore service with the highest priority. We understand the severity of this impact and sincerely apologize for the disruption to your operations. A further update will be provided as soon as there is a meaningful development to share.
Legacy Incident Archive
29 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
CMP: Modules are inaccessible
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're currently monitoring the situation.
investigating
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
- Analytics
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
DAM Asset Renditions Unavailable (GCP)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the issue affecting DAM asset renditions on the GCP stack.
We are actively monitoring the situation to confirm full stability. If you are still experiencing issues, please contact Optimizely Technical Support Services for assistance.
We will provide a final update once the incident is fully resolved.
investigating
We are currently investigating an issue affecting customers hosted on the GCP stack.
Starting this morning, calls to the DAM REST API endpoint 'GET /v3/assets/{asset_id}/renditions' appear to be returning a 500 Internal Server Error. As a result, configured image renditions (used for cropping and scaling images across channels) are not being served. Affected customers will see only the original/main asset image in place of their configured renditions.
The rendition configuration UI in CMP S...
Investigating – Content Recommendation Service Degradation in EMEA region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor the service.
monitoring
A fix has been implemented and we are closely monitoring the results.
investigating
We are currently investigating an issue affecting the Content Recommendation service in EMEA region.
Due to an API disruption, we are unable to serve recommendations at this time. Users may notice missing or unavailable recommendations across the platform.
Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
We will provide updates as more information becomes available.
Thank you for your patience!
May 2026
Flags permission issue.
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating the issue.
CMP: Some Home Page Sections & Requests Module Displaying No Data
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're currently monitoring the results.
investigating
We are currently investigating a reported issue affecting the 'Requests' module, as well as the 'My Work', 'My Team's Work', and 'Watching' sections on the Home Page, which are appearing empty for a subset of customers.
Our Engineering team is actively working on a resolution, and we hope to share further information on this matter shortly.
Optimizely Graph - One of our USEA production clusters have intermittent availability issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The cluster is performing better now and we are continuing to monitor. Thank you for your patience!
identified
We are continuing to work on a fix for this issue. Thank you for your patience!
identified
The issue has been identified and a fix is being implemented.
investigating
We are experiencing intermittent availability issue for the Optimizely Graph service, for one of the USEA production clusters. Our team is working on mitigating actions. We'll provide new updates.
April 2026
Content Recommendations - Intermittent Dashboard Issues in APAC region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have identified an intermittent issue impacting Content Recommendations dashboard. Currently, a part of requests to the reporting dashboard may fail for a subset of customers.
This incident is confined to the administrative dashboard only. End-user delivery, including recommendations and widgets, remains fully operational.
We are working toward a resolution and appreciate your patience. New updates will be shared when available.
Experiment Publishing Delay
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We identified and resolved an issue that caused delays when publishing Web Experimentation changes. Some customers may have experienced experiments remaining in a processing state during this window. The publishing queue is now actively processing and clearing a backlog of pending changes. Experiments that were affected should complete automatically. We are continuing to monitor to confirm full resolution.
investigating
We are investigating an issue where changes to Web Experimentation projects may experience delays when publishing. Our team is actively working on a resolution.
March 2026
Optimizely Data Platform - APIs - APAC Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating the problem with using GraphQL and the Segment API in the AU region.
