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82.9%of 35 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
78.6%
28
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Optimizely Graph - All region's production clusters experienced failed stored queries
Optimizely Graph - APAC RegionOptimizely Graph - EMEA RegionOptimizely Graph - NA RegionOptimizely Graph - UAEN Region
monitoring
We have identified the root cause and applied a mitigation. The service has returned to normal operation and we are actively monitoring to confirm stability.
Optimizely Graph - USEA production clusters experiencing intermittent availability issues
We have identified the root cause and applied a mitigation. The service has returned to normal operation and we are actively monitoring to confirm stability.
investigating
We are experiencing intermittent availability issue for the Optimizely Graph service impacting one of the USEA production clusters. Our team is working on mitigating actions.
CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)
A fix has been implemented and we're now monitoring the results.
identified
The issue has been identified and a fix is being implemented
investigating
We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack.
Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution.
We will provide a follow-up update as soon as new information becomes available.
Optimizely Identity is redirecting users to the wrong SSO login page.
Starting around 10:00 CEST processing of emails submitted via our SMTP API is delayed.
We already identified the underlying problem and are in the process of fixing the issue.
Analytics data should be visible in the CMP Analytics module.
We are in an active monitoring phase to confirm full data restoration across all affected AWS stack customers. A final resolution update will be posted once monitoring is complete.
If you are still not seeing analytics data, please contact our support team.
identified
Customers on the AWS stack using the CMP Analytics module may notice that analytics data from September 3, 2026 to present is not visible in their dashboards. This is a display issue only — all data has been safely recorded and will be backfilled once the fix is deployed.
SSL trust issue causing login failures across multiple DXP environments
A fix has been implemented and we are monitoring the results. Thank for your patience!
identified
We are continuing to work on fix for this issue. We will let you know as soon we have new updates. Thank you for your patience!
identified
We continue to actively work on measures to restore normal operations as quickly as possible. Our investigation has identified a probable root cause, and our team is currently working to resolve it. We are closely monitoring the situation and will continue to provide updates as we make progress. Thank you for your patience and understanding.
identified
We continue investigating login failures affecting some DXP environments. Affected applications may receive a certificate trust error when connecting to our login service. Affected customers cannot log in to the CMS management interface and are currently unable to create or edit content.
The issue appears to affect applications running on older OS images and .NET versions earlier than .NET 8. Applications on .NET 8 or later seems not impacted based on the reports. Restarting the web applicat...
investigating
We are currently investigating an SSL trust issue causing login failures across multiple DXP environments and working on mitigating actions. We will provide new updates.
A fix has been implemented and we're currently monitoring the results. Both products should now be accessible.
identified
Our Engineering teams have identified the root cause of the disruption affecting CMP and DAM. A fix is being actively implemented, and restoring full service remains our highest priority. We will provide a further update as soon as service has been restored. We apologize for the continued impact.
investigating
The CMP and DAM products are currently experiencing a critical service disruption affecting all users. Our Engineering teams have been engaged and are actively working to restore service with the highest priority. We understand the severity of this impact and sincerely apologize for the disruption to your operations. A further update will be provided as soon as there is a meaningful development to share.
Legacy Incident Archive
29 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Service degradation due to network connectivity issue in Southeast Asia
minorSource not attested
Last archived state: resolved
View archived record details
SingaporeAustralia EastAustralia East
monitoring
The third‑party provider has mitigated the issue. We are monitoring the results.
investigating
A subset of Optimizely customers may experience connectivity issues or service degradation in the Southeast Asia region due to a network connectivity issue reported by our third-party provider.
We will provide additional updates as soon as they become available. Thank you for your patience!
CMP: Assets are missing from DAM post upload
minorSource not attested
Last archived state: resolved
View archived record details
Library
monitoring
A fix has been implemented and we're currently monitoring the results.
investigating
We are investigating reports of assets not appearing in the DAM following a successful upload in CMP. Our Engineering team is actively working to determine the cause and scope of impact.
Uploaded assets are not believed to be lost — we will confirm this as the investigation progresses. We're trying our utmost to share another update as soon as possible.
A fix has been implemented and we are monitoring the results.
identified
We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews.
Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred.
We will continue to provide updates as we make progress toward a fix. Thank you for your patience.
Performance degration for image delivering, tracking and online version
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The performance problems didn't show up again. The mitigation is no longer needed and will be removed.
We are still monitoring.
identified
We have put a mitigation at place, so the mentioned services should be fully available again.
The problem started around 16:38 CEST.
Mitigation was activated at 17:00 CEST.
We are continuing to our investigation.
investigating
We are currently investigating an issue with degraded performance for image delivery, processing of tracking requests and delivery of online version.
Campaign: Degraded performance for sending emails
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The problem has been resolved. Unfortunately the Online Versions were impacted between 17:30 and 18:00 CEST as well.
We are now monitoring the system.
investigating
The problem has been identified and a partial workaround has been applied.
We are still working on a full solution.
investigating
We are currently investigating an issue with degraded performance for email dispatch.
Netspring outage
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the underlying cause of the issue affecting the Netspring service and are actively working toward resolution. We will continue to provide timely updates on our progress as they become available.
investigating
We are continuing to investigate the issue. Thank you for your patience!
investigating
We are currently investigating an issue affecting our Netspring service (Netspring customers only). We will continue to provide timely updates as they become available.
July 2026
CMP: Modules are not loading in the platform
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We're aware that the Home Page, Plan module, and Requests module in CMP are currently not loading for some customers. Our team is actively investigating the root cause.
We'll post an update here as soon as we know more — thanks for bearing with us.
ODP and OCP Availability
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Optimizely ODP App, ODP Campaigns, and OCP Portal UI are currently unavailable in the US region. We are investigating and will provide an update shortly.
Login results in 429 error
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue stemming from a disruption with our identity provider. We are seeing some improvement as we work to mitigate the problem and we continue to work with them on a full resolution.
investigating
We're aware of an issue affecting access to some products, caused by a disruption with our identity provider (Okta). We're engaged with Okta support and working to restore service. Updates to follow as soon as possible.
