Optimizely Service Outage History
Uptime record, past incidents, and downtime history for Optimizely Service.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 60% | 15 | 6 |
| July 2026 | 77.4% | 31 | 7 |
| June 2026 | 50% | 30 | 15 |
| May 2026 | 80% | 15 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
DXP - Multiple environments returning error 503 - Affecting only Non-production environments
Started: Aug 14, 2:38 AM
identified
We are implementing the fix and have confirmed the impact affects a limited subset of clients.
Aug 14, 5:15 AM
identified
Our Engineering team has identified the root cause and is actively working on a resolution.
Aug 14, 3:06 AM
investigating
We're investigating DXP multiple environments returning error 503 - affecting only non-production environments.
Aug 14, 2:38 AM
CMP: PDF File Preview Generation Unavailable
Started: Aug 12, 10:38 AM
monitoring
A fix has been implemented and we are monitoring the results.
Aug 12, 1:13 PM
identified
We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews.
Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred.
We will continue to provide updates as we make progress toward a fix. Thank you for your patience.
Aug 12, 10:38 AM
Performance degration for image delivering, tracking and online version
Started: Aug 6, 3:04 PM
monitoring
The performance problems didn't show up again. The mitigation is no longer needed and will be removed.
We are still monitoring.
Aug 6, 3:51 PM
identified
We have put a mitigation at place, so the mentioned services should be fully available again.
The problem started around 16:38 CEST.
Mitigation was activated at 17:00 CEST.
We are continuing to our investigation.
Aug 6, 3:09 PM
investigating
We are currently investigating an issue with degraded performance for image delivery, processing of tracking requests and delivery of online version.
Aug 6, 3:04 PM
Campaign: Degraded performance for sending emails
Started: Aug 4, 1:11 PM
monitoring
The problem has been resolved. Unfortunately the Online Versions were impacted between 17:30 and 18:00 CEST as well.
We are now monitoring the system.
Aug 4, 4:08 PM
investigating
The problem has been identified and a partial workaround has been applied.
We are still working on a full solution.
Aug 4, 1:27 PM
investigating
We are currently investigating an issue with degraded performance for email dispatch.
Aug 4, 1:11 PM
Netspring outage
Started: Aug 3, 2:30 AM
identified
We have identified the underlying cause of the issue affecting the Netspring service and are actively working toward resolution. We will continue to provide timely updates on our progress as they become available.
Aug 3, 2:11 PM
investigating
We are continuing to investigate the issue. Thank you for your patience!
Aug 3, 1:46 PM
investigating
We are currently investigating an issue affecting our Netspring service (Netspring customers only). We will continue to provide timely updates as they become available.
Aug 3, 2:30 AM
July 2026
CMP: Modules are not loading in the platform
Started: Jul 31, 5:53 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 31, 7:31 PM
identified
The issue has been identified and a fix is being implemented.
Jul 31, 6:39 PM
investigating
We're aware that the Home Page, Plan module, and Requests module in CMP are currently not loading for some customers. Our team is actively investigating the root cause.
We'll post an update here as soon as we know more — thanks for bearing with us.
Jul 31, 5:53 PM
ODP and OCP Availability
Started: Jul 29, 7:35 PM
investigating
Optimizely ODP App, ODP Campaigns, and OCP Portal UI are currently unavailable in the US region. We are investigating and will provide an update shortly.
Jul 29, 7:35 PM
Login results in 429 error
Started: Jul 23, 3:26 PM
identified
We have identified an issue stemming from a disruption with our identity provider. We are seeing some improvement as we work to mitigate the problem and we continue to work with them on a full resolution.
Jul 23, 5:51 PM
investigating
We're aware of an issue affecting access to some products, caused by a disruption with our identity provider (Okta). We're engaged with Okta support and working to restore service. Updates to follow as soon as possible.
Jul 23, 3:26 PM
Digital Experience Platform (DXP) West US
Started: Jul 23, 3:10 PM
monitoring
We are seeing continued restoration of sites across the platform, with services gradually returning to normal.
Our teams are closely monitoring the situation and will share further updates as soon as they are available.
Jul 23, 6:35 PM
identified
Our third party vendor is continuing to rollout mitigation actions
Jul 23, 6:10 PM
identified
The potential cause of the degregation of the West US Azure Data Center has been identified. Mitigation efforts are currently underway.
We will provide additional updates as soon as they become available. Thank you for your patience!
Jul 23, 5:16 PM
identified
This issue has been identified and we are working with our third party vendor on mitigation efforts
Jul 23, 4:10 PM
investigating
We are currently investigating an issue reported for customer located in the West US Azure DC.
We will provide additional updates as soon as they become available. Thank you for your patience!
Jul 23, 3:10 PM
Content Recommendations - Degraded performance in North America region
Started: Jul 23, 6:57 AM
monitoring
A fix has been implemented and we are monitoring the result.
Jul 23, 9:12 AM
investigating
We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations.
We are continuing our investigation and will provide an update as soon as more information becomes available.
Thank you for you patience!
Jul 23, 6:57 AM
Campaign user interface partially unavailable
Started: Jul 17, 4:59 PM
investigating
We are currently investigating an event that is impacting the availability of the graphical user interfaces for managing campaigns and content.
Jul 17, 4:59 PM
CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack)
Started: Jul 13, 8:56 AM
monitoring
A fix has been implemented and we're currently monitoring the results.
Jul 13, 9:32 AM
investigating
We're currently investigating an issue involving DAM assets returning 404s for thumbnails while not generating downloads as well for a subset of customers.
Our engineering teams are actively working on a solution, and this incident is being treated as a priority. We hope to share more information soon.
Jul 13, 8:56 AM
Search and Navigation US West - Degraded service performance
Started: Jul 9, 6:39 PM
identified
The issue has been identified and a fix is being implemented.
Jul 9, 7:03 PM
investigating
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests.
We will continue to provide updates as they become available. Thank you for your patience.
Jul 9, 6:39 PM
June 2026
ODP EU region - Data Ingest service is partially degraded
Started: Jun 30, 1:05 PM
identified
We have identified the issue, and put some changes in place to mitigate it - currently, ingest lag is minimal but still present.
Jun 30, 4:08 PM
investigating
For a small subset of EU ODP accounts, we are observing an ingest lag. We are investigating this and aiming to reduce said lag back to zero.
Jun 30, 1:05 PM
Delayed Data Processing in NA Region
Started: Jun 29, 12:15 PM
monitoring
We have identified and resolved the issue. Data processing has returned to normal, and queued data is being processed.
Continuous campaign execution and other time-sensitive operations have resumed normal operation. Our team is actively monitoring the system to confirm full stability.
Jun 29, 2:55 PM
investigating
We are currently investigating delays in data processing affecting customers in the North America (NA) region. As a result, some data may take longer than usual to be reflected in the platform, and time-sensitive operations such as continuous campaign execution may be delayed.
Our engineering team is actively investigating the issue. We apologize for any inconvenience.
Jun 29, 1:16 PM
Data Processing Delays in NA
Started: Jun 22, 8:30 PM
monitoring
The data processing delay has been resolved, and processing has returned to normal. Recurring campaigns have been resumed, and continuous campaigns are now running as usual.
Our team is actively monitoring the system to ensure continued stable performance. We will provide a final update once we have confirmed full recovery.
We apologize for any inconvenience this may have caused.
Jun 24, 10:25 AM
monitoring
We are continuing to monitor for any further issues.
Jun 24, 9:20 AM
monitoring
We have implemented a fix, and data processing has resumed. The accumulated processing delay is now clearing, though it may take some time to fully catch up. Customers may continue to see some lag until the backlog has been processed.
Recurring campaigns in the US region remain temporarily paused. We will resume normal campaign scheduling once the backlog has fully cleared, to ensure no duplicate or double sends occur.
Our team is actively monitoring the recovery, and we will confirm once the...
Jun 23, 10:56 PM
identified
Our team is actively working on a fix to resolve delayed data processing. Customers may continue to experience data processing lag while remediation is underway.
As a precautionary measure, we are temporarily pausing recurring campaigns in the US region to prevent duplicate or double sends while processing catches up. We will resume normal campaign scheduling once processing has fully recovered.
We will provide a further update as soon as we have more information. I appreciate your patience.
Jun 23, 6:27 PM
investigating
We are currently experiencing data processing delays in the North America region. As a result, continuous campaigns will not run until the processing lag has cleared.
Our team is actively investigating and working to restore normal processing times. We will provide an update as soon as we have more information.
We apologize for any inconvenience and appreciate your patience.
Jun 22, 11:43 PM
Email Campaign Delivery Drops — NA Region
Started: Jun 17, 2:00 PM
monitoring
We are continuing to monitor for any further issues.
Jun 19, 10:29 PM
monitoring
We have deployed a fix to unblock affected customers and are actively monitoring the system to confirm stability. We are also working with our email vendor (SendGrid) to put a more complete solution in place on their side.
Please note: during the period when emails were partially dropped, we do not have a record of which individual recipients successfully received messages. As a result, if you choose to re-run an affected campaign (e.g., by sending it to a new campaign), some recipients may r...
Jun 19, 9:50 PM
identified
We have likely identified the root cause as a recent SendGrid change that introduced an incompatibility in header processing. We are sharing our findings with SendGrid and implementing a workaround to restore compatibility.
Jun 19, 7:51 PM
investigating
We are still looking into this issue and will provide updates as they become available.
Jun 19, 7:02 PM
investigating
We are continuing to investigate this issue. We also have a support thread open with Sendgrid.
Jun 19, 12:13 PM
investigating
We are investigating an issue causing some email campaign messages to be dropped in the North America region. Some emails are still being delivered. Accounts using email campaigns in the region may be affected.
We will update as we learn more.
Jun 18, 10:05 PM
CMP: Task Creation Failure
Started: Jun 17, 6:47 AM
monitoring
A fix has been implemented and we're currently monitoring the situation.
Jun 17, 7:38 AM
investigating
We are currently investigating an issue affecting customers hosted on the AWS stack.
Customers are experiencing failures when attempting to create tasks within the Optimizely Content Marketing Platform (CMP).
Affected: Optimizely Content Marketing Platform (CMP) – Task Creation
Infrastructure: AWS-hosted customers only
Impact: Task creation failing
Our Engineering team is actively working on a solution. We will share more information on this incident soon.
Jun 17, 6:47 AM
CMP: Modules are inaccessible
Started: Jun 16, 7:04 AM
monitoring
A fix has been implemented and we're currently monitoring the situation.
Jun 16, 7:32 AM
investigating
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
- Analytics
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
Jun 16, 7:04 AM
DAM Asset Renditions Unavailable (GCP)
Started: Jun 8, 9:27 AM
monitoring
A fix has been implemented for the issue affecting DAM asset renditions on the GCP stack.
We are actively monitoring the situation to confirm full stability. If you are still experiencing issues, please contact Optimizely Technical Support Services for assistance.
We will provide a final update once the incident is fully resolved.
Jun 8, 10:05 AM
investigating
We are currently investigating an issue affecting customers hosted on the GCP stack.
Starting this morning, calls to the DAM REST API endpoint 'GET /v3/assets/{asset_id}/renditions' appear to be returning a 500 Internal Server Error. As a result, configured image renditions (used for cropping and scaling images across channels) are not being served. Affected customers will see only the original/main asset image in place of their configured renditions.
The rendition configuration UI in CMP S...
Jun 8, 9:27 AM
Investigating – Content Recommendation Service Degradation in EMEA region
Started: Jun 2, 7:48 AM
monitoring
We continue to monitor the service.
Jun 2, 10:45 AM
monitoring
A fix has been implemented and we are closely monitoring the results.
Jun 2, 8:51 AM
investigating
We are currently investigating an issue affecting the Content Recommendation service in EMEA region.
Due to an API disruption, we are unable to serve recommendations at this time. Users may notice missing or unavailable recommendations across the platform.
Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
We will provide updates as more information becomes available.
Thank you for your patience!
Jun 2, 7:48 AM
May 2026
Flags permission issue.
Started: May 20, 9:42 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 20, 10:10 AM
investigating
We are continuing to investigate this issue.
May 20, 10:01 AM
investigating
We are currently investigating the issue.
May 20, 9:42 AM
CMP: Some Home Page Sections & Requests Module Displaying No Data
Started: May 18, 9:20 AM
monitoring
A fix has been implemented and we're currently monitoring the results.
May 18, 9:41 AM
investigating
We are currently investigating a reported issue affecting the 'Requests' module, as well as the 'My Work', 'My Team's Work', and 'Watching' sections on the Home Page, which are appearing empty for a subset of customers.
Our Engineering team is actively working on a resolution, and we hope to share further information on this matter shortly.
May 18, 9:20 AM
Optimizely Graph - One of our USEA production clusters have intermittent availability issues
Started: May 6, 12:49 PM
monitoring
The cluster is performing better now and we are continuing to monitor. Thank you for your patience!
May 6, 2:51 PM
identified
We are continuing to work on a fix for this issue. Thank you for your patience!
May 6, 2:05 PM
identified
The issue has been identified and a fix is being implemented.
May 6, 1:10 PM
investigating
We are experiencing intermittent availability issue for the Optimizely Graph service, for one of the USEA production clusters. Our team is working on mitigating actions. We'll provide new updates.
May 6, 12:49 PM
April 2026
Content Recommendations - Intermittent Dashboard Issues in APAC region
Started: Apr 9, 8:50 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 9:16 AM
investigating
We have identified an intermittent issue impacting Content Recommendations dashboard. Currently, a part of requests to the reporting dashboard may fail for a subset of customers.
This incident is confined to the administrative dashboard only. End-user delivery, including recommendations and widgets, remains fully operational.
We are working toward a resolution and appreciate your patience. New updates will be shared when available.
Apr 9, 8:50 AM
Experiment Publishing Delay
Started: Apr 7, 1:43 AM
monitoring
We identified and resolved an issue that caused delays when publishing Web Experimentation changes. Some customers may have experienced experiments remaining in a processing state during this window. The publishing queue is now actively processing and clearing a backlog of pending changes. Experiments that were affected should complete automatically. We are continuing to monitor to confirm full resolution.
Apr 7, 2:24 AM
investigating
We are investigating an issue where changes to Web Experimentation projects may experience delays when publishing. Our team is actively working on a resolution.
Apr 7, 1:43 AM
March 2026
Optimizely Data Platform - APIs - APAC Region
Started: Mar 30, 9:00 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 30, 4:55 PM
investigating
We are investigating the problem with using GraphQL and the Segment API in the AU region.
Mar 30, 12:03 PM