Daily provider-status observations and published incident history for Optimizely Service.
Component incident
Optimizely Service has an active component incident; no global outage is indicated. Verified .
Official provider source.
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75%of 72 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
75%
28
7
September 2026
78.6%
28
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Configured Commerce - Mission Control service degredation
Efforts remains ongoing to restore full functionality to the service.
- The "Generate Database Credentials" action in Mission Control is not operational and we are looking into remediation
- Configured Commerce Build Service v1 builds and deployments are not operational; customers must move to build service v2 to remediate
All other Mission Control actions, including build service v2 builds and deployments are operational
investigating
Mission Control and the v1 Build Service are currently experiencing degraded performance due to an ongoing incident. Some Mission Control actions may fail, and all builds/deployments for customers using the v1 build service will fail.
Action required for v1 build service customers
If you are on the v1 build service, you must upgrade to v2 to continue processing builds and deployments. The v1 build service reached end of life on September 30, 2026, so it will not receive a fix for this incident. Upgrading to v2 is the way to restore your builds and deployments. See Build service v2: Upgrade existing instances for steps: https://docs.optimizely.com/configured-commerce/docs/build-service-v2#upgrade-existing-instances
Slow loading and performance issues in Content Marketing Platform (CMP)
A fix to limit the impact of Google Analytics 4 (GA4) delays on Content Marketing Platform (CMP) has been deployed. CMP no longer waits on GA4 analytics settings before loading, and post-deployment testing, including on affected organizations, shows that load times have returned to expected levels.
The workaround shared in our earlier update is no longer needed. If you continue to see slow loading, please clear your browser cache and reload the page.
We are continuing to monitor CMP performance closely and will post a final update once we confirm the issue is fully resolved
identified
We've identified the cause of the slowness. A slowdown in Google Analytics 4 (GA4), which CMP uses for analytics data, delayed the analytics settings that load with CMP. This slowed the homepage and caused timeouts.
Only organizations with Google Analytics 4 connected to CMP were affected. Organizations without GA4 connected saw no impact. A fix to limit the impact of GA4 delays has been merged, and we're finishing its rollout and monitoring. We'll post another update once things are back to normal.
investigating
We have narrowed down the behavior reported in Optimizely Content Marketing Platform (CMP).
Based on our latest findings, CMP is not failing to load. Instead, the first load of the application may take up to approximately 60 seconds to complete, and a loading screen may appear during that time.
We recommend allowing the page to finish loading rather than refreshing as a temporary workaround.
Our Engineering team is continuing to investigate the cause of the delay and to improve load times. We will share more information as soon as we have them at our disposal. We apologize for any inconvenience caused.
investigating
We are continuing to investigate this issue.
investigating
We are investigating reports that the Optimizely Content Marketing Platform (CMP) is loading slowly or failing to load for some customers.
Affected users may see a loading screen that does not finish, or pages that take much longer than usual to open. The issue is intermittent: pages may load, then slow down again when refreshed.
Our Engineering team has reproduced the issue and is investigating the cause. We will post an update as soon as we learn more.
We apologize for the disruption to your work.
Recovery across the previously affected Microsoft services has remained stable. Due to the severity of impact this incident caused, Microsoft is monitoring for an extended period. We will post updates here as more information becomes available.
identified
Broad recovery and stability is being seen across Microsoft 365 services. Microsoft has addressed the underlying issue and continues to restore service to remaining customers and regions. We will post updates here as more information becomes available.
identified
Recovery continues across affected regions. Some users of the affected Microsoft 365 services may still experience intermittent access issues or delayed email delivery. We will post updates here as more information becomes available.
identified
Recovery is progressing, with early signs of stabilization. Service capacity remains below normal and service health continues to fluctuate as traffic is gradually restored. We will post updates here as more information becomes available.
investigating
The incident remains ongoing at this time. We are continuing to monitor the situation with our vendor very closely.
investigating
We are aware of a global outage affecting Microsoft 365 services, including email. As a result, support requests sent to Optimizely by email may be delayed or may not be delivered until Microsoft resolves the issue.
Phone and the support portal are not affected and remain fully available. If your request is urgent, please contact us through one of those channels. If you emailed us during this outage, please resubmit your request through the support portal so we don't miss it.
We will post updates here as more information becomes available.
Optimizely Graph in EMEA - Intermittent performance issues
Service has been restored for Optimizely Graph in EMEA. Our team is closely monitoring to ensure it remains stable and prevent any further degradation.
investigating
Optimizely Graph in EMEA returned to a degraded state following the recovery we reported earlier. Our team is actively investigating. We once again apologize for the confusion and appreciate the cooperation. We will have an update again soon.
monitoring
Optimizely Graph in EMEA has recovered. We are continuing to monitor and will post a final update.
identified
Correction to our previous update: service is still degraded. Optimizely Graph in EMEA region is continuing to experience intermittent performance issues, and our team is actively working on a fix. We apologize for the confusion. We will have an update again soon.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have observed Intermittent performance issues for Optimizely Graph in EMEA region and are working on mitigations. Further updates will come. Thank you for your patience.
Optimizely Graph in EMEA - Intermittent performance issues
A fix has been implemented and we are monitoring the results.
investigating
We have observed Intermittent performance issues for Optimizely Graph in EMEA region and are working on mitigations. Further updates will come. Thank you for your patience.
B2B Environment down, not accessible - Multiple environments affected
A fix has been implemented and we're currently monitoring the results.
identified
We've identified the cause of the upload failures in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM).
The issue is with a third-party service provider that supports file uploads. Their service is currently rejecting upload requests from our platform, which is why users see an "Upload Error" message. Our Engineering team has already contacted the provider and is working with them to restore uploads as quickly as possible.
We don't have an estimated time for resolution yet. We'll share another update as soon as we have more information
We apologize for the disruption and thank you for your patience.
investigating
We're aware of an issue where uploads are failing in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM). Users trying to upload assets may see an "Upload Error" message, and the upload won't finish.
Our Engineering team is investigating right now and is working to find the cause and restore normal upload behavior as quickly as possible.
We'll post more details on the investigation soon. We apologize for the disruption and thank you for your patience.
System performance has returned to normal levels, and the degradation has subsided. Our team is closely monitoring the environment to ensure continued stability
identified
We have identified the root cause of the performance degradation and are actively working on a fix. We will share further updates as more information becomes available.
Thank you once again for your understanding and cooperation.
investigating
We are continuing to investigate this issue.
investigating
We are investigating reports of elevated latency and intermittent errors affecting the CMS editing interface and background scheduled tasks across select DXP environments. We will continue to post updates as they come.
Thank you for your understanding and cooperation.
ODP ApplicationData Ingestion and ProcessingCore App Experiences
monitoring
Snowflake services in the EU are returning to normal operation. The data processing lag in ODP has cleared. We are monitoring the situation.
identified
ODP Reports, campaigns and exports are impacted due to a Snowflake EU incident. Real-time segments are unaffected.
Legacy Incident Archive
29 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Service degradation due to network connectivity issue in Southeast Asia
minorSource not attested
Last archived state: resolved
View archived record details
SingaporeAustralia EastAustralia East
monitoring
The third‑party provider has mitigated the issue. We are monitoring the results.
investigating
A subset of Optimizely customers may experience connectivity issues or service degradation in the Southeast Asia region due to a network connectivity issue reported by our third-party provider.
We will provide additional updates as soon as they become available. Thank you for your patience!
CMP: Assets are missing from DAM post upload
minorSource not attested
Last archived state: resolved
View archived record details
Library
monitoring
A fix has been implemented and we're currently monitoring the results.
investigating
We are investigating reports of assets not appearing in the DAM following a successful upload in CMP. Our Engineering team is actively working to determine the cause and scope of impact.
Uploaded assets are not believed to be lost — we will confirm this as the investigation progresses. We're trying our utmost to share another update as soon as possible.
A fix has been implemented and we are monitoring the results.
identified
We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews.
Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred.
We will continue to provide updates as we make progress toward a fix. Thank you for your patience.
Performance degration for image delivering, tracking and online version
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The performance problems didn't show up again. The mitigation is no longer needed and will be removed.
We are still monitoring.
identified
We have put a mitigation at place, so the mentioned services should be fully available again.
The problem started around 16:38 CEST.
Mitigation was activated at 17:00 CEST.
We are continuing to our investigation.
investigating
We are currently investigating an issue with degraded performance for image delivery, processing of tracking requests and delivery of online version.
Campaign: Degraded performance for sending emails
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The problem has been resolved. Unfortunately the Online Versions were impacted between 17:30 and 18:00 CEST as well.
We are now monitoring the system.
investigating
The problem has been identified and a partial workaround has been applied.
We are still working on a full solution.
investigating
We are currently investigating an issue with degraded performance for email dispatch.
Netspring outage
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the underlying cause of the issue affecting the Netspring service and are actively working toward resolution. We will continue to provide timely updates on our progress as they become available.
investigating
We are continuing to investigate the issue. Thank you for your patience!
investigating
We are currently investigating an issue affecting our Netspring service (Netspring customers only). We will continue to provide timely updates as they become available.
July 2026
CMP: Modules are not loading in the platform
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We're aware that the Home Page, Plan module, and Requests module in CMP are currently not loading for some customers. Our team is actively investigating the root cause.
We'll post an update here as soon as we know more — thanks for bearing with us.
ODP and OCP Availability
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Optimizely ODP App, ODP Campaigns, and OCP Portal UI are currently unavailable in the US region. We are investigating and will provide an update shortly.
Login results in 429 error
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue stemming from a disruption with our identity provider. We are seeing some improvement as we work to mitigate the problem and we continue to work with them on a full resolution.
investigating
We're aware of an issue affecting access to some products, caused by a disruption with our identity provider (Okta). We're engaged with Okta support and working to restore service. Updates to follow as soon as possible.
