Daily provider-status observations and published incident history for Optimizely Service.
Component incident
Optimizely Service has an active component incident; no global outage is indicated. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Optimizely Service for future changes.
75%of 72 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
75%
28
7
September 2026
78.6%
28
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Configured Commerce - Mission Control service degredation
Efforts remains ongoing to restore full functionality to the service.
- The "Generate Database Credentials" action in Mission Control is not operational and we are looking into remediation
- Configured Commerce Build Service v1 builds and deployments are not operational; customers must move to build service v2 to remediate
All other Mission Control actions, including build service v2 builds and deployments are operational
investigating
Mission Control and the v1 Build Service are currently experiencing degraded performance due to an ongoing incident. Some Mission Control actions may fail, and all builds/deployments for customers using the v1 build service will fail.
Action required for v1 build service customers
If you are on the v1 build service, you must upgrade to v2 to continue processing builds and deployments. The v1 build service reached end of life on September 30, 2026, so it will not receive a fix for this incident. Upgrading to v2 is the way to restore your builds and deployments. See Build service v2: Upgrade existing instances for steps: https://docs.optimizely.com/configured-commerce/docs/build-service-v2#upgrade-existing-instances
Slow loading and performance issues in Content Marketing Platform (CMP)
A fix to limit the impact of Google Analytics 4 (GA4) delays on Content Marketing Platform (CMP) has been deployed. CMP no longer waits on GA4 analytics settings before loading, and post-deployment testing, including on affected organizations, shows that load times have returned to expected levels.
The workaround shared in our earlier update is no longer needed. If you continue to see slow loading, please clear your browser cache and reload the page.
We are continuing to monitor CMP performance closely and will post a final update once we confirm the issue is fully resolved
identified
We've identified the cause of the slowness. A slowdown in Google Analytics 4 (GA4), which CMP uses for analytics data, delayed the analytics settings that load with CMP. This slowed the homepage and caused timeouts.
Only organizations with Google Analytics 4 connected to CMP were affected. Organizations without GA4 connected saw no impact. A fix to limit the impact of GA4 delays has been merged, and we're finishing its rollout and monitoring. We'll post another update once things are back to normal.
investigating
We have narrowed down the behavior reported in Optimizely Content Marketing Platform (CMP).
Based on our latest findings, CMP is not failing to load. Instead, the first load of the application may take up to approximately 60 seconds to complete, and a loading screen may appear during that time.
We recommend allowing the page to finish loading rather than refreshing as a temporary workaround.
Our Engineering team is continuing to investigate the cause of the delay and to improve load times. We will share more information as soon as we have them at our disposal. We apologize for any inconvenience caused.
investigating
We are continuing to investigate this issue.
investigating
We are investigating reports that the Optimizely Content Marketing Platform (CMP) is loading slowly or failing to load for some customers.
Affected users may see a loading screen that does not finish, or pages that take much longer than usual to open. The issue is intermittent: pages may load, then slow down again when refreshed.
Our Engineering team has reproduced the issue and is investigating the cause. We will post an update as soon as we learn more.
We apologize for the disruption to your work.
Recovery across the previously affected Microsoft services has remained stable. Due to the severity of impact this incident caused, Microsoft is monitoring for an extended period. We will post updates here as more information becomes available.
identified
Broad recovery and stability is being seen across Microsoft 365 services. Microsoft has addressed the underlying issue and continues to restore service to remaining customers and regions. We will post updates here as more information becomes available.
identified
Recovery continues across affected regions. Some users of the affected Microsoft 365 services may still experience intermittent access issues or delayed email delivery. We will post updates here as more information becomes available.
identified
Recovery is progressing, with early signs of stabilization. Service capacity remains below normal and service health continues to fluctuate as traffic is gradually restored. We will post updates here as more information becomes available.
investigating
The incident remains ongoing at this time. We are continuing to monitor the situation with our vendor very closely.
investigating
We are aware of a global outage affecting Microsoft 365 services, including email. As a result, support requests sent to Optimizely by email may be delayed or may not be delivered until Microsoft resolves the issue.
Phone and the support portal are not affected and remain fully available. If your request is urgent, please contact us through one of those channels. If you emailed us during this outage, please resubmit your request through the support portal so we don't miss it.
We will post updates here as more information becomes available.
Optimizely Graph in EMEA - Intermittent performance issues
Service has been restored for Optimizely Graph in EMEA. Our team is closely monitoring to ensure it remains stable and prevent any further degradation.
investigating
Optimizely Graph in EMEA returned to a degraded state following the recovery we reported earlier. Our team is actively investigating. We once again apologize for the confusion and appreciate the cooperation. We will have an update again soon.
monitoring
Optimizely Graph in EMEA has recovered. We are continuing to monitor and will post a final update.
identified
Correction to our previous update: service is still degraded. Optimizely Graph in EMEA region is continuing to experience intermittent performance issues, and our team is actively working on a fix. We apologize for the confusion. We will have an update again soon.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have observed Intermittent performance issues for Optimizely Graph in EMEA region and are working on mitigations. Further updates will come. Thank you for your patience.
Optimizely Graph in EMEA - Intermittent performance issues
A fix has been implemented and we are monitoring the results.
investigating
We have observed Intermittent performance issues for Optimizely Graph in EMEA region and are working on mitigations. Further updates will come. Thank you for your patience.
B2B Environment down, not accessible - Multiple environments affected
A fix has been implemented and we're currently monitoring the results.
identified
We've identified the cause of the upload failures in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM).
The issue is with a third-party service provider that supports file uploads. Their service is currently rejecting upload requests from our platform, which is why users see an "Upload Error" message. Our Engineering team has already contacted the provider and is working with them to restore uploads as quickly as possible.
We don't have an estimated time for resolution yet. We'll share another update as soon as we have more information
We apologize for the disruption and thank you for your patience.
investigating
We're aware of an issue where uploads are failing in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM). Users trying to upload assets may see an "Upload Error" message, and the upload won't finish.
Our Engineering team is investigating right now and is working to find the cause and restore normal upload behavior as quickly as possible.
We'll post more details on the investigation soon. We apologize for the disruption and thank you for your patience.
System performance has returned to normal levels, and the degradation has subsided. Our team is closely monitoring the environment to ensure continued stability
identified
We have identified the root cause of the performance degradation and are actively working on a fix. We will share further updates as more information becomes available.
Thank you once again for your understanding and cooperation.
investigating
We are continuing to investigate this issue.
investigating
We are investigating reports of elevated latency and intermittent errors affecting the CMS editing interface and background scheduled tasks across select DXP environments. We will continue to post updates as they come.
Thank you for your understanding and cooperation.
ODP ApplicationData Ingestion and ProcessingCore App Experiences
monitoring
Snowflake services in the EU are returning to normal operation. The data processing lag in ODP has cleared. We are monitoring the situation.
identified
ODP Reports, campaigns and exports are impacted due to a Snowflake EU incident. Real-time segments are unaffected.
Legacy Incident Archive
29 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Digital Experience Platform (DXP) West US
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing continued restoration of sites across the platform, with services gradually returning to normal.
Our teams are closely monitoring the situation and will share further updates as soon as they are available.
identified
Our third party vendor is continuing to rollout mitigation actions
identified
The potential cause of the degregation of the West US Azure Data Center has been identified. Mitigation efforts are currently underway.
We will provide additional updates as soon as they become available. Thank you for your patience!
identified
This issue has been identified and we are working with our third party vendor on mitigation efforts
investigating
We are currently investigating an issue reported for customer located in the West US Azure DC.
We will provide additional updates as soon as they become available. Thank you for your patience!
Content Recommendations - Degraded performance in North America region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the result.
investigating
We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations.
We are continuing our investigation and will provide an update as soon as more information becomes available.
Thank you for you patience!
Campaign user interface partially unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an event that is impacting the availability of the graphical user interfaces for managing campaigns and content.
CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're currently monitoring the results.
investigating
We're currently investigating an issue involving DAM assets returning 404s for thumbnails while not generating downloads as well for a subset of customers.
Our engineering teams are actively working on a solution, and this incident is being treated as a priority. We hope to share more information soon.
Search and Navigation US West - Degraded service performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests.
We will continue to provide updates as they become available. Thank you for your patience.
June 2026
ODP EU region - Data Ingest service is partially degraded
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue, and put some changes in place to mitigate it - currently, ingest lag is minimal but still present.
investigating
For a small subset of EU ODP accounts, we are observing an ingest lag. We are investigating this and aiming to reduce said lag back to zero.
Delayed Data Processing in NA Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and resolved the issue. Data processing has returned to normal, and queued data is being processed.
Continuous campaign execution and other time-sensitive operations have resumed normal operation. Our team is actively monitoring the system to confirm full stability.
investigating
We are currently investigating delays in data processing affecting customers in the North America (NA) region. As a result, some data may take longer than usual to be reflected in the platform, and time-sensitive operations such as continuous campaign execution may be delayed.
Our engineering team is actively investigating the issue. We apologize for any inconvenience.
Data Processing Delays in NA
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The data processing delay has been resolved, and processing has returned to normal. Recurring campaigns have been resumed, and continuous campaigns are now running as usual.
Our team is actively monitoring the system to ensure continued stable performance. We will provide a final update once we have confirmed full recovery.
We apologize for any inconvenience this may have caused.
monitoring
We are continuing to monitor for any further issues.
monitoring
We have implemented a fix, and data processing has resumed. The accumulated processing delay is now clearing, though it may take some time to fully catch up. Customers may continue to see some lag until the backlog has been processed.
Recurring campaigns in the US region remain temporarily paused. We will resume normal campaign scheduling once the backlog has fully cleared, to ensure no duplicate or double sends occur.
Our team is actively monitoring the recovery, and we will confirm once the...
identified
Our team is actively working on a fix to resolve delayed data processing. Customers may continue to experience data processing lag while remediation is underway.
As a precautionary measure, we are temporarily pausing recurring campaigns in the US region to prevent duplicate or double sends while processing catches up. We will resume normal campaign scheduling once processing has fully recovered.
We will provide a further update as soon as we have more information. I appreciate your patience.
investigating
We are currently experiencing data processing delays in the North America region. As a result, continuous campaigns will not run until the processing lag has cleared.
Our team is actively investigating and working to restore normal processing times. We will provide an update as soon as we have more information.
We apologize for any inconvenience and appreciate your patience.
Email Campaign Delivery Drops — NA Region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We have deployed a fix to unblock affected customers and are actively monitoring the system to confirm stability. We are also working with our email vendor (SendGrid) to put a more complete solution in place on their side.
Please note: during the period when emails were partially dropped, we do not have a record of which individual recipients successfully received messages. As a result, if you choose to re-run an affected campaign (e.g., by sending it to a new campaign), some recipients may r...
identified
We have likely identified the root cause as a recent SendGrid change that introduced an incompatibility in header processing. We are sharing our findings with SendGrid and implementing a workaround to restore compatibility.
investigating
We are still looking into this issue and will provide updates as they become available.
investigating
We are continuing to investigate this issue. We also have a support thread open with Sendgrid.
investigating
We are investigating an issue causing some email campaign messages to be dropped in the North America region. Some emails are still being delivered. Accounts using email campaigns in the region may be affected.
We will update as we learn more.
CMP: Task Creation Failure
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're currently monitoring the situation.
investigating
We are currently investigating an issue affecting customers hosted on the AWS stack.
Customers are experiencing failures when attempting to create tasks within the Optimizely Content Marketing Platform (CMP).
Affected: Optimizely Content Marketing Platform (CMP) – Task Creation
Infrastructure: AWS-hosted customers only
Impact: Task creation failing
Our Engineering team is actively working on a solution. We will share more information on this incident soon.
