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82.9%of 35 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
78.6%
28
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Optimizely Graph - All region's production clusters experienced failed stored queries
Optimizely Graph - APAC RegionOptimizely Graph - EMEA RegionOptimizely Graph - NA RegionOptimizely Graph - UAEN Region
monitoring
We have identified the root cause and applied a mitigation. The service has returned to normal operation and we are actively monitoring to confirm stability.
Optimizely Graph - USEA production clusters experiencing intermittent availability issues
We have identified the root cause and applied a mitigation. The service has returned to normal operation and we are actively monitoring to confirm stability.
investigating
We are experiencing intermittent availability issue for the Optimizely Graph service impacting one of the USEA production clusters. Our team is working on mitigating actions.
CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)
A fix has been implemented and we're now monitoring the results.
identified
The issue has been identified and a fix is being implemented
investigating
We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack.
Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution.
We will provide a follow-up update as soon as new information becomes available.
Optimizely Identity is redirecting users to the wrong SSO login page.
Starting around 10:00 CEST processing of emails submitted via our SMTP API is delayed.
We already identified the underlying problem and are in the process of fixing the issue.
Analytics data should be visible in the CMP Analytics module.
We are in an active monitoring phase to confirm full data restoration across all affected AWS stack customers. A final resolution update will be posted once monitoring is complete.
If you are still not seeing analytics data, please contact our support team.
identified
Customers on the AWS stack using the CMP Analytics module may notice that analytics data from September 3, 2026 to present is not visible in their dashboards. This is a display issue only — all data has been safely recorded and will be backfilled once the fix is deployed.
SSL trust issue causing login failures across multiple DXP environments
A fix has been implemented and we are monitoring the results. Thank for your patience!
identified
We are continuing to work on fix for this issue. We will let you know as soon we have new updates. Thank you for your patience!
identified
We continue to actively work on measures to restore normal operations as quickly as possible. Our investigation has identified a probable root cause, and our team is currently working to resolve it. We are closely monitoring the situation and will continue to provide updates as we make progress. Thank you for your patience and understanding.
identified
We continue investigating login failures affecting some DXP environments. Affected applications may receive a certificate trust error when connecting to our login service. Affected customers cannot log in to the CMS management interface and are currently unable to create or edit content.
The issue appears to affect applications running on older OS images and .NET versions earlier than .NET 8. Applications on .NET 8 or later seems not impacted based on the reports. Restarting the web applicat...
investigating
We are currently investigating an SSL trust issue causing login failures across multiple DXP environments and working on mitigating actions. We will provide new updates.
A fix has been implemented and we're currently monitoring the results. Both products should now be accessible.
identified
Our Engineering teams have identified the root cause of the disruption affecting CMP and DAM. A fix is being actively implemented, and restoring full service remains our highest priority. We will provide a further update as soon as service has been restored. We apologize for the continued impact.
investigating
The CMP and DAM products are currently experiencing a critical service disruption affecting all users. Our Engineering teams have been engaged and are actively working to restore service with the highest priority. We understand the severity of this impact and sincerely apologize for the disruption to your operations. A further update will be provided as soon as there is a meaningful development to share.
Legacy Incident Archive
29 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Digital Experience Platform (DXP) West US
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing continued restoration of sites across the platform, with services gradually returning to normal.
Our teams are closely monitoring the situation and will share further updates as soon as they are available.
identified
Our third party vendor is continuing to rollout mitigation actions
identified
The potential cause of the degregation of the West US Azure Data Center has been identified. Mitigation efforts are currently underway.
We will provide additional updates as soon as they become available. Thank you for your patience!
identified
This issue has been identified and we are working with our third party vendor on mitigation efforts
investigating
We are currently investigating an issue reported for customer located in the West US Azure DC.
We will provide additional updates as soon as they become available. Thank you for your patience!
Content Recommendations - Degraded performance in North America region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the result.
investigating
We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations.
We are continuing our investigation and will provide an update as soon as more information becomes available.
Thank you for you patience!
Campaign user interface partially unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an event that is impacting the availability of the graphical user interfaces for managing campaigns and content.
CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're currently monitoring the results.
investigating
We're currently investigating an issue involving DAM assets returning 404s for thumbnails while not generating downloads as well for a subset of customers.
Our engineering teams are actively working on a solution, and this incident is being treated as a priority. We hope to share more information soon.
Search and Navigation US West - Degraded service performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests.
We will continue to provide updates as they become available. Thank you for your patience.
June 2026
ODP EU region - Data Ingest service is partially degraded
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue, and put some changes in place to mitigate it - currently, ingest lag is minimal but still present.
investigating
For a small subset of EU ODP accounts, we are observing an ingest lag. We are investigating this and aiming to reduce said lag back to zero.
Delayed Data Processing in NA Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and resolved the issue. Data processing has returned to normal, and queued data is being processed.
Continuous campaign execution and other time-sensitive operations have resumed normal operation. Our team is actively monitoring the system to confirm full stability.
investigating
We are currently investigating delays in data processing affecting customers in the North America (NA) region. As a result, some data may take longer than usual to be reflected in the platform, and time-sensitive operations such as continuous campaign execution may be delayed.
Our engineering team is actively investigating the issue. We apologize for any inconvenience.
Data Processing Delays in NA
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The data processing delay has been resolved, and processing has returned to normal. Recurring campaigns have been resumed, and continuous campaigns are now running as usual.
Our team is actively monitoring the system to ensure continued stable performance. We will provide a final update once we have confirmed full recovery.
We apologize for any inconvenience this may have caused.
monitoring
We are continuing to monitor for any further issues.
monitoring
We have implemented a fix, and data processing has resumed. The accumulated processing delay is now clearing, though it may take some time to fully catch up. Customers may continue to see some lag until the backlog has been processed.
Recurring campaigns in the US region remain temporarily paused. We will resume normal campaign scheduling once the backlog has fully cleared, to ensure no duplicate or double sends occur.
Our team is actively monitoring the recovery, and we will confirm once the...
identified
Our team is actively working on a fix to resolve delayed data processing. Customers may continue to experience data processing lag while remediation is underway.
As a precautionary measure, we are temporarily pausing recurring campaigns in the US region to prevent duplicate or double sends while processing catches up. We will resume normal campaign scheduling once processing has fully recovered.
We will provide a further update as soon as we have more information. I appreciate your patience.
investigating
We are currently experiencing data processing delays in the North America region. As a result, continuous campaigns will not run until the processing lag has cleared.
Our team is actively investigating and working to restore normal processing times. We will provide an update as soon as we have more information.
We apologize for any inconvenience and appreciate your patience.
Email Campaign Delivery Drops — NA Region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We have deployed a fix to unblock affected customers and are actively monitoring the system to confirm stability. We are also working with our email vendor (SendGrid) to put a more complete solution in place on their side.
Please note: during the period when emails were partially dropped, we do not have a record of which individual recipients successfully received messages. As a result, if you choose to re-run an affected campaign (e.g., by sending it to a new campaign), some recipients may r...
identified
We have likely identified the root cause as a recent SendGrid change that introduced an incompatibility in header processing. We are sharing our findings with SendGrid and implementing a workaround to restore compatibility.
investigating
We are still looking into this issue and will provide updates as they become available.
investigating
We are continuing to investigate this issue. We also have a support thread open with Sendgrid.
investigating
We are investigating an issue causing some email campaign messages to be dropped in the North America region. Some emails are still being delivered. Accounts using email campaigns in the region may be affected.
We will update as we learn more.
CMP: Task Creation Failure
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're currently monitoring the situation.
investigating
We are currently investigating an issue affecting customers hosted on the AWS stack.
Customers are experiencing failures when attempting to create tasks within the Optimizely Content Marketing Platform (CMP).
Affected: Optimizely Content Marketing Platform (CMP) – Task Creation
Infrastructure: AWS-hosted customers only
Impact: Task creation failing
Our Engineering team is actively working on a solution. We will share more information on this incident soon.
