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83.3%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
79.3%
29
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified, and a fix is being implemented.
Further updates will follow shortly.
investigating
Dear emnify Customers,
We are currently investigating an issue with OpenVPN that affects users who use an application token for authentication. All new connections made after 0900 UTC may be affected.
We are working on a mitigation, and further updates will follow shortly.
Kind regards,
emnify Support Team
The issue has since been resolved, and access to O2 and EE UK is fully operational again.
In case you are still having issues, please reach out to our Support Team via our Help Center.
Kind regards,
emnify Support Team
monitoring
We are continuing to closely monitor the recovery.
More updates to follow shortly.
identified
Dear emnify Customers,
We have confirmed the issue to have impacted O2 and EE UK.
As of writing, our validation tests are now showing positive results and our monitoring graphs indicates traffic recovery.
We will keep a close monitoring while we work with our partners in identifying the root cause.
Further updates to follow.
Kind regards,
emnify Support Team
investigating
We are currently investigating a service degradation affecting connectivity on some UK mobile networks. Our teams are working to identify the cause and assess the impact.
We will provide further updates as soon as more information becomes available.
Events display issues in the emnify Portal and Data Streamer
Remediation measures have been applied, and events are now being processed normally.
Due to the number of events pending processing, it may take some time for all events to be fully processed and displayed in the emnify Portal and via Data Streamer. We are monitoring the recovery until processing has fully caught up.
identified
We have identified the cause of the degradation affecting event processing.
Our team is currently working on remediation. We will provide another update as soon as event processing starts recovering.
investigating
We are currently investigating a degradation affecting event processing. As a result, events may be delayed or not displayed as expected in the emnify Portal and via Data Streamer.
We will provide further updates as more information becomes available
Events display issues in the emnify Portal and Data Streamer
All remediation measures have been applied, and event processing is recovering.
Some events are still being processed and may not yet be displayed as expected in the emnify Portal or via Data Streamer. We expect processing to fully catch up within approximately 20 minutes and will continue monitoring the recovery.
identified
We have identified the cause of the issue affecting the display of events in the emnify Portal and via Data Streamer.
Our team is currently remediating the issue. We will provide another update once the issue has been resolved.
investigating
We are currently investigating an issue that may cause events to be displayed incorrectly or not appear as expected in the emnify Portal and via Data Streamer.
We will provide further updates as more information becomes available.
The implemented fix remains under monitoring.
During this period, the status of some endpoints may have been displayed incorrectly in the emnify portal. This was related to the ongoing recovery of the affected functionality and did not necessarily reflect the actual connectivity status of the endpoints.
monitoring
A fix has been implemented for the issue affecting the search functionality in the emnify portal. We are currently monitoring the service to confirm that search functionality remains stable.
identified
The issue affecting the search functionality in the emnify portal has been identified.
Our teams are currently working on a fix to restore normal functionality.
We will provide a further update once the fix has been implemented.
investigating
We are currently investigating an issue affecting the search functionality in the emnify portal. Users may experience difficulties when searching for information within the portal.
Our teams are investigating the root cause and working to restore normal functionality.
We will provide further updates as soon as more information becomes available.
Network Connectivity - North AmericaNetwork Connectivity - EuropeNetwork Connectivity - Asia-PacificNetwork Connectivity - Central and South America & CaribbeanNetwork Connectivity - Middle East & Africa
investigating
Dear emnify Customers,
Between 11:20 and 12:10 UTC, some customers may have experienced intermittent data connectivity. It has already been mitigated, and we are closely monitoring the recovery.
Further updates to follow shortly.
Kind regards,
emnify Support Team
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Service Degradation - Orange (Guinea)
minorSource not attested
Last archived state: resolved
View archived record details
identified
Dear emnify Customers,
We have received confirmation from Orange that they are currently experiencing an incident within their network, which may be impacting service availability.
We are actively coordinating with their team and monitoring the situation closely. We will provide further updates as soon as more information becomes available from the operator.
Kind regards,
emnify Support Team
investigating
Dear emnify Customers,
We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity and service degradation.
Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible.
We will continue to share updates as more information becomes available.
Kind regards,
emnify Support Team
Service Degradation - 4G Connectivity
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Dear emnify Customers,
We are now observing that 4G traffic has returned to normal levels, indicating that connectivity has stabilized and service performance has recovered.
Our team will continue to actively monitor the network to ensure 4G services remain stable and continue to function as expected.
Kind regards,
emnify Support Team
investigating
Dear emnify Customers,
We are currently investigating a connectivity issue affecting devices connected via 4G networks. Customers may experience intermittent connectivity and service degradation.
Our team is actively working to identify the root cause and restore normal service as quickly as possible.
We will continue to share updates as more information becomes available.
Kind regards,
emnify Support Team
May 2026
Service Degradation - Lonestar (Liberia)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Dear emnify Customers,
Our latest network tests toward Lonestar Liberia are now returning successful results, and the temporary network block has been lifted.
At this time, devices should gradually resume normal network registration and connectivity. Our teams will continue to closely monitor the situation to ensure service stability and full restoration.
Further updates will be provided as recovery progresses.
Kind regards,
emnify Support Team
identified
Dear emnify Customers,
We are continuing to follow up closely with Lonestar Liberia and are currently awaiting further updates from their team regarding the ongoing issue.
In the meantime, the alternative network provider, Orange Liberia, continues to operate normally and remains available for affected devices.
We will continue to keep you informed of any significant developments.
Kind regards,
emnify Support Team
investigating
Dear emnify Customers,
We have reached out to Lonestar Liberia and we are awaiting additional updates regarding the root cause and remediation efforts.
As a temporary mitigation measure, connections to the Lonestar network have been blocked to prevent additional device attachments. Affected SIMs should continue to connect through alternative available network (Orange).
We will provide another update as soon as more information becomes available.
Kind regards,
emnify Support Team
investigating
Dear emnify Customers,
We are currently investigating a connectivity issue affecting devices connected via the Lonestar network in Liberia. Customers may experience intermittent connectivity and service degradation.
Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible.
We will continue to share updates as more information becomes available.
Kind regards,
emnify Support Team
Service degradation - Play (Poland)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Connectivity on the Play network in Poland has been restored and services are operating normally again.
We are continuing to monitor the situation closely to ensure service stability.
identified
We have identified the issue affecting connectivity on the Play network in Poland and are currently in contact with the operator to restore normal service.
As a temporary mitigation measure, connectivity through the Play network has been temporarily restricted.
Customers in Poland can continue using alternative available networks in the country, which are operating normally.
We will continue to provide updates as more information becomes available.
investigating
We are currently investigating connectivity issues affecting devices connected through the Play network in Poland. Customers may experience intermittent connectivity or service degradation.
Our team is actively working to identify the root cause and restore normal service as quickly as possible.
We will continue to provide updates as more information becomes available.
Service degradation - MTN (Guinea-Bissau)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently in contact with the operator and working with them while they implement corrective actions on their side to restore normal service.
Other mobile networks in Guinea-Bissau continue to operate normally and are not impacted.
We will continue to provide updates as more information becomes available.
investigating
We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted.
Further updates will be provided as more information becomes available.
April 2026
Service Degradation - MTN Côte d'Ivoire
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our tests are now yielding partial success; thus, we have now enabled the network again for 2G and 3G, while LTE will remain blocked in the meantime.
We will continue to work with the operator to ensure full restoration.
investigating
We have temporarily blocked access to MTN Côte d'Ivoire to prevent further device attachments. Devices in the region can continue to connect through alternative available networks.
We’re keeping a close watch and will update promptly with any new information.
investigating
Dear emnify Customers,
We are currently investigating a service degradation impacting MTN Cote d’Ivoire. Devices attempting to connect to this network may encounter connectivity issues. Our team is in contact with the operator to determine the cause.
We will provide further updates as they become available.
Kind regards,
emnify Support Team
Event display issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the issue affecting event display, and we are currently monitoring the results.
We will continue to observe the system to ensure stability and will provide further updates as needed.
identified
We have identified the component where the issue affecting event display is occurring.
Our team is actively working on resolving the issue and will provide further updates as progress is made.
investigating
We are currently investigating an issue affecting the display of events in the emnify Portal, as well as via the API.
Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available
Increased API error rates
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Dear emnify Customers,
Error rates have decreased, and the APIs are now functioning normally. We are actively monitoring the service to ensure continued stability and performance.
We’ll continue to share updates as soon as they become available.
Kind regards,
emnify Support Team
identified
Dear emnify Customers,
We have identified the issue and have applied a fix. The errors have now significantly decreased and we are monitoring closely the situation.
We’ll continue to share updates as soon as they become available.
Kind regards,
emnify Support Team
investigating
Dear emnify Customers,
We are currently investigating increased API rate errors, primarily affecting the portal endpoint stats and API.
Further updates will be provided shortly.
Kind regards,
emnify Support Team
Service degradation - MTN Uganda
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Service connectivity in MTN Uganda has been restored. We are continuing to monitor the situation closely to ensure stability.
identified
We have identified that the reported service degradation affecting connectivity in MTN Uganda is not originating from the emnify platform. We have engaged MTN and are working with them to resolve the issue.
Connectivity on other networks in Uganda remains fully operational.
We will continue to monitor the situation and provide updates as more information becomes available.
investigating
We are currently investigating a service degradation affecting connectivity in MTN Uganda. Our engineering team is actively working to identify the root cause and assess the impact.
We will provide further updates as soon as more information becomes available.
OpenVPN authentication issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has identified the cause and has applied a fix.
We are closely monitoring the results.
Further updates to follow.
identified
Dear emnify Customers,
We are currently investigating an issue with OpenVPN authentication affecting all breakout regions.
We will provide an update shortly.
Kind regards,
emnify Support Team
