Inbound Twilio calls experiencing intermittent connection failures
View the provider incident record →Current answer
ElevenLabs experienced a minor incident: Inbound Twilio calls experiencing intermittent connection failures. Resolved on Aug 18, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
Looking for an update now? Check the current status, or follow ElevenLabs for future changes.
Provider notice timeline
Affected Components
Telephony
Incident Timeline
Resolved
Inbound calls are currently operational.
Aug 18, 2026 at 12:43 PM UTC
Identified
From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
Aug 18, 2026 at 12:39 PM UTC
Was your business affected by this ElevenLabs outage?
Follow ElevenLabs and route available status alerts to email or a team channel.