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81.1%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.7%
30
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Overlay uploads stuck in 'Waiting for Upload and Alignment' status
The issue has been identified and our Engineering team is working on implementing a fix.
investigating
We are aware of an issue where exterior overlay uploads appear stuck in a waiting for upload and alignment status. Our engineering team is currently investigating.
A temporary fix has been put in place, and affected maps are being identified and reprocessed. Our team will continue to monitor until a full resolution has been achieved.
identified
The issue has been identified and our team continues to work on a resolution.
investigating
We are currently investigating a delay in maps generated from dock drones.
Due to an outage with a 3rd party provider, the Enterprise Support phone line is currently unavailable. To contact Support, please email support@dronedeploy.com. We will provide updates as they arise and appreciate your patience.
Legacy Incident Archive
18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Intermittent telemetry issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Some customers may be experiencing intermittent telemetry outages on the Automate platform. Engineering is actively investigating.
May 2026
All integrations currently not working as expected
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Some users may be experiencing an issue where integrations with DroneDeploy are not working as expected, including DroneDeploy's integrations with Procore, Esri products, Autodesk, et al. Engineering is investigating.
Unable to load elevation layer on cut/fill, location, annotation, report, and export data impacts
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Some users may be experiencing an issue where the elevation layer does not load on cut/fill maps. Additionally, some location and annotation data may not be displayed. Exports and reports for this area are also impacted. Engineering is actively investigating.
April 2026
Unable to embed projects in Procore
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a resolution is being implemented.
investigating
Some users may be experiencing an issue where they get an error when attempting to embed a DroneDeploy project into Procore. The error reads, "Page cannot be embedded." Engineering is investigating.
Some aerial data uploads failing when using Smart Uploader
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Some users may be experiencing an issue where aerial data uploads via Smart Uploader are failing with the error message, "We are unable to detect data sets from the given files. Please try again, or contact us if the problem persists." Our Engineering team is actively investigating the issue.
Login via Procore and Autodesk not working on web app
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Some users may be experiencing an issue where attempting to log in to DroneDeploy's web app via Procore or Autodesk results in a blank, white screen. The current workaround is to request a password reset on the username and password login flow and log in directly. Engineering is investigating the issue.
DroneDeploy Support unable to receive inbound email
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Due to an outage with out third-party provider, DroneDeploy Support is currently unable to receive inbound email. Customers on the Individual license tier and above can contact Support via live chat from inside the DroneDeploy web or flight apps. Enterprise customers may also call the Enterprise Phone Support line to reach the team. We will provide updates as soon as more information is available.
March 2026
Some aerial data uploads failing when using Smart Uploader
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Some users may be experiencing an issue where aerial data uploads via Smart Uploader are failing with the error message, "We are unable to detect data sets from the given files. Please try again, or contact us if the problem persists." Our Engineering team is actively investigating the issue.
