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81.1%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.7%
30
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Overlay uploads stuck in 'Waiting for Upload and Alignment' status
The issue has been identified and our Engineering team is working on implementing a fix.
investigating
We are aware of an issue where exterior overlay uploads appear stuck in a waiting for upload and alignment status. Our engineering team is currently investigating.
A temporary fix has been put in place, and affected maps are being identified and reprocessed. Our team will continue to monitor until a full resolution has been achieved.
identified
The issue has been identified and our team continues to work on a resolution.
investigating
We are currently investigating a delay in maps generated from dock drones.
Due to an outage with a 3rd party provider, the Enterprise Support phone line is currently unavailable. To contact Support, please email support@dronedeploy.com. We will provide updates as they arise and appreciate your patience.
Legacy Incident Archive
18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Dock Automation: Some Dock drones offline/unable to take off
majorSource not attested
Last archived state: resolved
View archived record details
Dock Automation
monitoring
A fix has been implemented and we are monitoring the results.
identified
Engineering is taking steps to remediate the issue of some Docks appearing offline or drones unable to take off.
identified
Some users are reporting Docks offline or dock drones unable to take off. Engineering has identified the issue and is reviewing next steps.
Safety AI Reports failing
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Safety AI reports are successfully completing. We will continue to monitor to ensure ongoing stability.
identified
The issue has been identified and a fix is being implemented.
investigating
Some users may be experiencing an issue where Safety AI reports are not being exported as expected. Engineering is investigating.
July 2026
Intermittent issues loading elevation layer
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team has implemented a fix for the issue of intermittent failures rendering the elevation layer. Service has returned to normal, but we are continuing to monitor to ensure ongoing stability.
identified
Some users may be experiencing intermittent failures rendering the elevation layer in DroneDeploy. Engineering is working on a fix.
Projects not loading
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Some users may be experiencing an issue where projects are not loading on the dashboard.
DroneDeploy web and mobile apps unavailable
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Engineering has implemented a fix for this issue and services are returning to normal. We are continuing to monitor to ensure ongoing stability.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Some users may not be able to access DroneDeploy on web. Engineering is investigating.
June 2026
BIM file upload failures during processing
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Some users may be experiencing an issue with BIM uploads failing during processing. When uploading a BIM file locally, the upload completes but fails at the Autodesk processing stage. Importing BIM files directly from Autodesk still works as expected. Engineering is investigating.
Errors when pulling data from or pushing data into Procore
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the issue some users are seeing with the connection between Procore and DroneDeploy. A fix is being implemented now.
investigating
Some users may be experiencing issues when importing field note or photos from DroneDeploy into Procore or when importing drawings from Procore into DroneDeploy. Our engineering team is investigating.
Unable to complete initial setup of integration with Autodesk Construction Cloud
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Some users may be seeing an issue where, after sign-in in Project Settings → Integrations → Autodesk Construction Cloud, the Account and Project fields stay disabled, so users can’t complete setup or select an Autodesk account/project. Engineering is investigating.
dronedeploy.com unavailable
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing recovery of dronedeploy.com. Our Engineering team will continue to monitor closely to ensure ongoing stability.
identified
Our Engineering team has confirmed that the error is due to an issue with a 3rd party software provider. We are monitoring and will continue to update here as new information arises.
investigating
Users looking to log in to the DroneDeploy app can use https://www.dronedeploy.com/app2/login to navigate directly to the login page.
investigating
Some users may be unable to access dronedeploy.com. Engineering is investigating.
Enterprise Analytics dashboard unavailble
criticalSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Some users may be unable to access the Enterprise Analytics Dashboard. Engineering is investigating.
