DroneDeploy Support unable to receive or respond to email tickets
View the provider incident record →Current answer
DroneDeploy experienced a major incident: DroneDeploy Support unable to receive or respond to email tickets. ServiceAlert observed recovery on Nov 13, 2026.
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Incident Lifecycle
Affected Components
Support: Live Chat/Phone/Tickets
Aerial Pro
Incident Timeline
Monitoring
DroneDeploy Support has been able to send and receive messages via email as expected for several hours. However, our vendor has not confirmed resolution. Aerial Pro expert review emails are also sending as expected. We are continuing to monitor to ensure ongoing stability.
Nov 13, 2026 at 4:19 PM UTC
Investigating
We are continuing to investigate this issue.
Nov 13, 2026 at 2:28 AM UTC
Investigating
Due to a wider third party internet infrastructure outage, DroneDeploy Support cannot receive emails sent to support@dronedeploy.com. Support also cannot respond via email to tickets in progress. To contact Support, log in to the DroneDeploy web app and click Help to launch chat or select request a call back (only available to some users). You can also find help in our documentation at help.dronedeploy.com. We appreciate your patience.
Nov 13, 2026 at 2:18 AM UTC
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