The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Customers may experience issues accessing Patient Searches via PDMP reports.. We are working with our partner and will keep this page updated.
Legacy Incident Archive
33 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
PDMP Third-Party Incident for Washington
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Customers may experience issues accessing Patient Searches via PDMP reports for the state Washington. We are working with our partner and will keep this page updated.
The prescription routing issue affecting some customers earlier today has been resolved. Normal routing performance has been restored.
Please note that a separate issue involving prescription routing to a specific pharmacy location remains under investigation. Our team continues to work with our third-party routing vendor toward resolution and will provide updates as they become available.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
The intermittent performance issue affecting prescription routing for one pharmacy vendor has been resolved. A second pharmacy vendor is currently under investigation and our team remains engaged with the third-party routing vendor to reach resolution as quickly as possible.
investigating
A second pharmacy vendor is also experiencing the same intermittent performance issue. The third-party routing vendor is aware and our team is engaged to help resolve it as soon as possible.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
investigating
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently monitoring following a brief window of elevated session authentication errors that affected access to the application. Service has stabilized and access has been restored. Our team is continuing to investigate the root cause and determine next steps. We will provide another update as more information becomes available.
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Identified - The third-party network has identified the source of the delay and is actively working on a resolution. We will provide another update once we are informed the fix is in place.
As a reminder, scripts that remain pending beyond 120 minutes will be marked as failed in the client system due to system timeout behavior. This does not necessarily reflect an actual rejection by the pharmacy.
investigating
We are currently experiencing elevated prescription script failure rates affecting script processing through the third-party network. A buildup of pending scripts is occurring due to scripts are not returning as verified in a timely manner.
Please note: scripts that remain in a pending state beyond 120 minutes will be marked as failed in the client system. This is a system timeout behavior and does not necessarily reflect an actual rejection by the pharmacy.
We are actively working with our...
Some customers may experience intermittent performance issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) at this time. Our engineers are aware and working to resolve this as soon as possible.
Degraded Performance – US Live Messaging / Chat
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently aware of an ongoing issue affecting DrFirst US Live Messaging and Chat functionality. The disruption is caused by an outage impacting an external third-party platform that supports these services. Our team is actively monitoring the situation. We appreciate your patience as we work to restore full service.
CA CURES Connectivity Issue — PDMP Transactions Impacted
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting PDMP transactions in California. CA CURES appears to be unavailable, which is preventing PDMP checks from completing for California providers. Our team is actively investigating the root cause, including potential connectivity and traffic routing factors. We will provide an update as additional information becomes available.
A fix has been implemented and we are monitoring the results.
investigating
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Some customers may be experiencing intermittent issues with Pharmacy Network - Prescribing. This is related to a third-party connectivity issue currently under investigation. We will provide updates as more information becomes available.
Retail & Portal Practice User Login Disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are currently investigating an issue affecting login access for retail & portal practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
