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Datto (Kaseya) Outage History

Daily provider-status observations and published incident history for Datto (Kaseya).

Degraded performance

Datto (Kaseya) is reporting degraded performance. Verified . Official provider source.

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0% of 49 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 20

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 91 Days)

Jul 22 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Autotask PSA - Inbound Email Processing - Inbound emails are not being processed and related items are not being created
major Observed active window 2h 38m

View incident details and source

Started:

EU1 (English Europe and Asia) German (Deutsch)
monitoring
The system is currently working through items that queued up during this issue, therefore incoming email processing may still be delayed.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where the inbound email parser is not creating items in the target Autotask PSA database on the DE1 and EU1 zones. The Kaseya Engineering Team is working on resolving the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Rocketcyber - eu.rocketcyber.com temporarily inaccessible
minor Observed active window 317h 31m

View incident details and source

Started:

EU
monitoring
The Kaseya R&D Team responded to alerts related to the eu.rocketcyber.com site. The incident lasted for about 30 minutes during which Rocketcyber customers hosted in the EU region were not able to access the product. The issue is now resolved, and we are currently monitoring the health of the service.
[VSA9] - [PHILKAS01] - Intermittent Service Disruption
major Observed active window 486h 58m

View incident details and source

Started:

PHILKAS01
monitoring
We are experiencing service disruption on PHILKAS01 Server, which may impact administrators ability to manage endpoints. We are aware of the issue, and our team is actively working to resolve the same. We apologize for any inconvenience. - Kaseya Cloud Operations Team
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing service disruption on PHILKAS01 Server, which may impact administrators ability to manage endpoints. We are aware of the issue, and our team is actively working to resolve the same. We apologize for any inconvenience. - Kaseya Cloud Operations Team
Datto BCDR - Server5465 (US-East) - Degraded Node Functionality
major Observed active window 17h 11m

View incident details and source

Started:

Off-Site Synchronization Off-Site Recovery
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto BCDR users paired to Server5465 can experience degraded offsite performance. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR - Server2214 (US-East) - Degraded Node Functionality
major Observed active window 211h 20m

View incident details and source

Started:

Off-Site Synchronization Off-Site Recovery
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Datto BCDR users paired to Server2214 can experience degraded offsite performance. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask - UK01 and UK02 Zones - Emails not being sent or received
major Observed active window 6h 56m

View incident details and source

Started:

UK (United Kingdom) UK 2 (United Kingdom)
identified
We are aware of a problem where users on UK01 and UK02 who use Outlook as their email service are not having their Emails be sent and received. The Kaseya Engineering Team have identified the issue and are working with Microsoft to resolve it. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Endpoint Backup for PC - Backup and Restore - Service Disruption for Customers Hosted on Cloud Siris 299242
minor Observed active window 18h 49m

View incident details and source

Started:

Backup Recovery
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Endpoint Backup for PC users hosted on Cloud Siris 299242 may experience degraded backup and recovery performance.. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Networking - Secure Edge Data Usage Reporting Issue
major Observed active window 2h 8m

View incident details and source

Started:

Secure Edge
identified
We're aware of an issue preventing Secure Edge administrators from viewing recent usage information within Datto Network Manager. We've identified the root cause of the issue. Queued data has resumed processing and we're expecting metrics to become available again within a few hours. We will update this post as we continue to monitor and work through the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation for Exchange services on pod 'aue1-saas-p0'
minor Observed active window 210h 36m

View incident details and source

Started:

SaaS Protection Backups
monitoring
Following additional changes deployed by our R&D team, we are seeing continued improvement in Exchange backup success rates for customers hosted on pod 'aue1-saas-p0'. Our team is closely monitoring the environment as backup processing and success rates continue to recover.
identified
Following the recent changes deployed by our R&D team, we are seeing improvements in Exchange backup success rates for customers hosted on pod 'aue1-saas-p0'. Our team remains actively engaged and continues to work on further improvements while closely monitoring the environment.
identified
We are continuing to work on a fix for this issue.
identified
Our R&D team has identified the issue and have started deploying changes to mitigate the Exchange backup performance issues for customers hosted on pod 'aue1-saas-p0'
investigating
We are aware of a problem where some customers hosted on pod 'aue1-saas-p0' are currently experiencing degraded backup performance for Exchange services. The Kaseya Engineering Team is actively investigating. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR - Cloud Recovery - Cloud Operations Service Impact
major Observed active window 150h 19m

View incident details and source

Started:

Off-Site Recovery
monitoring
A fix has been implemented and we are monitoring the results.
identified
The majority of BCDR servers have been successfully restored and are operating normally. A limited number of servers remain under remediation, and Engineering teams are actively working to complete recovery efforts and return all impacted systems to full operational status.
identified
The remediation has been identified and is currently being deployed to the affected nodes in a phased rollout to ensure a controlled and efficient resolution.
identified
We are continuing to work on a fix for this issue.
identified
The Kaseya Systems Engineering Team identified the issue and they are working on resolving the problem.
investigating
The Kaseya Systems Engineering Team is continuing to investigate the issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where Cloud Operations are hindered for some of our Datto BCDR partners. The Kaseya Engineering Team is investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Legacy Incident Archive

21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

March 2026
Datto BCDR - Germany Region (Server 3818) - Degraded Offsite Performance
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where Datto BCDR users in the Germany region associated with server3818 may experience reduced offsite performance. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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