Autotask - UK01 and UK02 Zones - Emails not being sent or received
View the provider incident record →Current answer
Datto (Kaseya) experienced a major incident: Autotask - UK01 and UK02 Zones - Emails not being sent or received. ServiceAlert observed recovery on Sep 4, 2026.
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Incident Lifecycle
Affected Components
UK (United Kingdom)
UK 2 (United Kingdom)
Incident Timeline
Identified
We are aware of a problem where users on UK01 and UK02 who use Outlook as their email service are not having their Emails be sent and received.
The Kaseya Engineering Team have identified the issue and are working with Microsoft to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team have identified the issue and are working with Microsoft to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Sep 4, 2026 at 12:43 PM UTC
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