The system is currently working through items that queued up during this issue, therefore incoming email processing may still be delayed.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where the inbound email parser is not creating items in the target Autotask PSA database on the DE1 and EU1 zones.
The Kaseya Engineering Team is working on resolving the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya R&D Team responded to alerts related to the eu.rocketcyber.com site.
The incident lasted for about 30 minutes during which Rocketcyber customers hosted in the EU region were not able to access the product.
The issue is now resolved, and we are currently monitoring the health of the service.
[VSA9] - [PHILKAS01] - Intermittent Service Disruption
We are experiencing service disruption on PHILKAS01 Server, which may impact administrators ability to manage endpoints.
We are aware of the issue, and our team is actively working to resolve the same.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing service disruption on PHILKAS01 Server, which may impact administrators ability to manage endpoints.
We are aware of the issue, and our team is actively working to resolve the same.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto BCDR users paired to Server5465 can experience degraded offsite performance.
The Kaseya Engineering Team is investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Datto BCDR users paired to Server2214 can experience degraded offsite performance.
The Kaseya Engineering Team is investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask - UK01 and UK02 Zones - Emails not being sent or received
We are aware of a problem where users on UK01 and UK02 who use Outlook as their email service are not having their Emails be sent and received.
The Kaseya Engineering Team have identified the issue and are working with Microsoft to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Endpoint Backup for PC - Backup and Restore - Service Disruption for Customers Hosted on Cloud Siris 299242
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Endpoint Backup for PC users hosted on Cloud Siris 299242 may experience degraded backup and recovery performance..
The Kaseya Engineering Team is investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Networking - Secure Edge Data Usage Reporting Issue
We're aware of an issue preventing Secure Edge administrators from viewing recent usage information within Datto Network Manager. We've identified the root cause of the issue. Queued data has resumed processing and we're expecting metrics to become available again within a few hours. We will update this post as we continue to monitor and work through the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation for Exchange services on pod 'aue1-saas-p0'
Following additional changes deployed by our R&D team, we are seeing continued improvement in Exchange backup success rates for customers hosted on pod 'aue1-saas-p0'.
Our team is closely monitoring the environment as backup processing and success rates continue to recover.
identified
Following the recent changes deployed by our R&D team, we are seeing improvements in Exchange backup success rates for customers hosted on pod 'aue1-saas-p0'. Our team remains actively engaged and continues to work on further improvements while closely monitoring the environment.
identified
We are continuing to work on a fix for this issue.
identified
Our R&D team has identified the issue and have started deploying changes to mitigate the Exchange backup performance issues for customers hosted on pod 'aue1-saas-p0'
investigating
We are aware of a problem where some customers hosted on pod 'aue1-saas-p0' are currently experiencing degraded backup performance for Exchange services.
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR - Cloud Recovery - Cloud Operations Service Impact
A fix has been implemented and we are monitoring the results.
identified
The majority of BCDR servers have been successfully restored and are operating normally. A limited number of servers remain under remediation, and Engineering teams are actively working to complete recovery efforts and return all impacted systems to full operational status.
identified
The remediation has been identified and is currently being deployed to the affected nodes in a phased rollout to ensure a controlled and efficient resolution.
identified
We are continuing to work on a fix for this issue.
identified
The Kaseya Systems Engineering Team identified the issue and they are working on resolving the problem.
investigating
The Kaseya Systems Engineering Team is continuing to investigate the issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where Cloud Operations are hindered for some of our Datto BCDR partners.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where BCDR users paired to server5856 in the US-East region can experience degraded offsite capabilities.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Endpoint Backup for PC - Degraded Offsite Capabilities for Cloud Siris use1-dtc-server-143
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of an issue where Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-143' may experience degraded performance, which can result in slower-than-average backup and restore speeds.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Endpoint Backup for PC - Degraded Capabilities on 'gbe2-dtc-server-157' in UK Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where users paired to server 'gbe2-dtc-server-157' in the UK region can experience degraded offsite performance.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto RMM - Merlot and Pinotage - Device Filter results are not able to be returned
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where some device filters on Merlot and Pinotage are failing to load with an error pop-up saying: "Device Filter results were not able to be returned."
The Kaseya R&D Team are investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation on pods 'use1-saas-p7' and 'use1-saas-p8'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Backups success rates for both pods 'use1-saas-p7' and 'use1-saas-p8' have returned to normal levels.
Our R&D team is continuing to monitor for any other issues.
monitoring
Backups success rates for pod 'use1-saas-p7' have returned to normal levels and remain stable.
Customer backups on pod 'use1-saas-p8' are continuing to process normally and our R&D team is monitoring recovery as backup success rates improve.
identified
Our R&D team has implemented a fix to address the backup issues affecting pod 'use1-saas-p8' and backups have started to process normally again.
identified
Our R&D team is continuing to implement changes to address the backup issues affecting customers hosted on pod 'use1-saas-p8'
Backups continue to process normally on pod 'use1-saas-p7' and backup success rates should fully recover in the next couple of hours.
identified
Backups are processing normally again on pod 'use1-saas-p7' and backup success rate metrics are improving.
The R&D team has identified another issue still affecting backups on pod 'use1-saas-p8' and they are actively working to resolve it.
identified
The R&D team identified the root cause of the problem and they are working on resolving the issue.
investigating
We are currently investigating an issue affecting some customers hosted on pods 'use1-saas-p7' and 'use1-saas-p8', where performance degradation has been observed affecting all backups.
The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.
Datto RMM - Merlot - Agent-based alerts are not being raised on the platform
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The R&D team identified the cause of the issue and implemented a fix.
New alerts are now creating on the platform in real time, and previous alerts impacted by this issue are being processed and will be raised in the accounts within the next 2 hours.
investigating
We are aware of a problem where Agent-based alerts are not being raised on the platform for Datto RMM on the Merlot platform
The Kaseya R&D Team are aware of the issue and are investigating the root cause.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'use1-saas-p5'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Backups are processing normally and backup success rates continue to improve.
Our R&D team is continuing to monitor.
monitoring
We are seeing continued improvement in backup performance on pod use1-saas-p5.
The R&D team will continue monitoring the environment until full recovery is confirmed.
identified
We are currently investigating an issue affecting some customers hosted on pod use1-saas-p5, where backup performance degradation has been observed for certain SharePoint services.
The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.
Endpoint Backup v2 - Registration, Backup and Restore Requests Are Not Initiating Successfully
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of a problem where Endpoint Backup v2 registration, backup, restore requests are not initiating successfully.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation on pod 'use1-saas-p9'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Operations have been restored by the R&D team.
We are continuing to monitor the service to ensure full recovery.
identified
We are aware of an issue affecting backup performance for some customers hosted on pod use1-saas-p9.
Our R&D team is actively working to restore the service to full capacity. In the meantime, backup processing may be delayed, but the team is working to ensure daily backups are completed within the 24-hour window.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Networking - Dynamic DNS records for Datto Networking DNA devices are temporarily resolving to an incorrect private IP address
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where Datto Networking DNA devices' dynamic DNS addresses have been inadvertently configured with an incorrect private IP address.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
