Conviva SEI Video customers are currently experiencing intermittent dips in Historical metric reporting. Our engineering team has identified the issue and is actively working to resolve it. Affected data windows are being backfilled as they are confirmed; historical data is being restored.
investigating
Conviva SEI Video customers are currently experiencing intermittent dips in Historical metric reporting. Our engineering team has identified the issue and is actively working to resolve it. Affected data windows are being backfilled as they are confirmed; historical data is being restored.
Historical metric reporting has been stable since 02:00 UTC September 10. Real-time metric reporting has not completely recovered and customers may notice some discrepancies between live and historical data during this time.
identified
We have applied mitigation steps and expecting the data to normalize soon. We are closely monitoring and will confirm once things are back to normal.
investigating
We are currently investigating an anomaly affecting metric reporting for VSI customers. Both real-time and historical metrics may be showing intermittent drops across all metric types. We will provide an update as soon as we have more information.
We are investigating an issue causing real-time and historical data reporting delays and gaps for our VSI-Video customers, beginning at approximately 10:30 UTC. Recovery efforts are underway, and we will provide further updates as they become available.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.
Areas affected include: Real-Time | Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com
Legacy Incident Archive
20 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
DPI Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Conviva Operations is aware of a data gap affecting DPI services. Our engineering team is actively investigating it.
Affected areas: DPI Historical Data
Pulse Historical Data Delay
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
VSI Historical Delay has caught up and we are currently investigating the data delay for DPI services
Pulse Historical Data Delay
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Historical
minorSource not attested
Last archived state: resolved
View archived record details
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Pulse Metris Anomaly
majorSource not attested
Last archived state: resolved
View archived record details
identified
Metric computation recovery is ongoing. Customers may experience metrics anomalies until the system is fully restored.
monitoring
We are continuing to investigate this issue. Customers may notice a dip in metrics. We'll share updates as we learn more
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
Pulse is back up and being monitored. Customers may notice a dip in metrics; this is under active investigation. We'll share updates as we learn more
investigating
We are currently investigating this issue and will update soon when its recovered
VSI Services Degraded - Data Dip
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
System has stabilized and VSI metrics are back to normal. We're actively monitoring and will provide updates on potential data recovery as things progress.
investigating
We are currently investigating this issue.
April 2026
Real-Time and Historical Data Delay
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Real-Time and Historical data has recovered, and the remaining data gap is expected to be filled, We are monitoring the system to ensure full restoration.
investigating
To our Valued Customers: Conviva Operations is aware of ongoing delays impacting Historical and Live data. Our team is actively investigating the issue and working towards a resolution.
Areas affected include: Historical | Live
For further information, please visit the Conviva Status Page.
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Real-Time and Historical Data Delay
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing delays impacting Historical and Live data. Our team is actively investigating the issue and working towards a resolution.
Areas affected include: Historical | Live
For further information, please visit the Conviva Status Page.
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Historical
minorSource not attested
Last archived state: resolved
View archived record details
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
VSI Viewer Module Intermittent Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
To our Valued Customers:
Conviva Operations is aware of intermittent interruptions impacting our VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API) and is currently investigating towards a resolution.
Areas affected include: VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API)
For further information please see the Conviva Status Page.
Please do not reply to this email as it goes to an unm...
