Current answer
Convivastatus experienced a minor incident: VSI Video Metrics Anomaly. ServiceAlert observed recovery on Sep 10, 2026.
Official Convivastatus status page Current Convivastatus status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
Real-Time
Historical
API
Incident Timeline
Monitoring
Historical metric reporting has been stable since 02:00 UTC September 10. Real-time metric reporting has not completely recovered and customers may notice some discrepancies between live and historical data during this time.
Sep 10, 2026 at 3:45 AM UTC
Identified
We have applied mitigation steps and expecting the data to normalize soon. We are closely monitoring and will confirm once things are back to normal.
Sep 10, 2026 at 1:36 AM UTC
Investigating
We are currently investigating an anomaly affecting metric reporting for VSI customers. Both real-time and historical metrics may be showing intermittent drops across all metric types. We will provide an update as soon as we have more information.
Sep 10, 2026 at 1:28 AM UTC
Investigating
We are currently investigating this issue.
Sep 10, 2026 at 1:17 AM UTC
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