Current answer
Convivastatus experienced a minor incident: Data Delay for SEI App customers. ServiceAlert observed recovery on Oct 25, 2026.
Official Convivastatus status page Current Convivastatus status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
Real-Time
Historical
Alerts
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Oct 25, 2026 at 10:45 PM UTC
Monitoring
Update: SEI App real-time data processing has caught up and real-time charts and App AI Alerts are back to normal. Our team is reviewing historical data from the affected window (starting ~20:15 UTC) and will repair any remaining gaps. SEI Video was not affected. We'll share a final update once that's complete.
Oct 25, 2026 at 10:07 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 25, 2026 at 9:38 PM UTC
Investigating
We are currently looking into an issue impacting All App customers, resulting in data delay and dips. Our team is currently focused on mitigating the issue.
Oct 25, 2026 at 9:09 PM UTC
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