Conviva SEI Video customers are currently experiencing intermittent dips in Historical metric reporting. Our engineering team has identified the issue and is actively working to resolve it. Affected data windows are being backfilled as they are confirmed; historical data is being restored.
investigating
Conviva SEI Video customers are currently experiencing intermittent dips in Historical metric reporting. Our engineering team has identified the issue and is actively working to resolve it. Affected data windows are being backfilled as they are confirmed; historical data is being restored.
Historical metric reporting has been stable since 02:00 UTC September 10. Real-time metric reporting has not completely recovered and customers may notice some discrepancies between live and historical data during this time.
identified
We have applied mitigation steps and expecting the data to normalize soon. We are closely monitoring and will confirm once things are back to normal.
investigating
We are currently investigating an anomaly affecting metric reporting for VSI customers. Both real-time and historical metrics may be showing intermittent drops across all metric types. We will provide an update as soon as we have more information.
We are investigating an issue causing real-time and historical data reporting delays and gaps for our VSI-Video customers, beginning at approximately 10:30 UTC. Recovery efforts are underway, and we will provide further updates as they become available.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.
Areas affected include: Real-Time | Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com
Legacy Incident Archive
20 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
VSI Historical Data Gap
Source not attested
Last archived state: resolved
View archived record details
monitoring
Conviva Operations is aware of a data gap in VSI Historical between 06:02–06:22 UTC on Aug 6th. The issue has since been resolved. Our team is working on backfilling the affected window and will share updates as soon as more information is available.
Conviva Critical Incident Awareness Notification
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
VSI metrics have normalized since last 20 minutes. We are currently monitoring the services with no ongoing impact to our platform
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.
Areas affected include: VSI metrics anomaly
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account.
For assistance, please contact support@conviva.com
July 2026
VSI Real Time Data Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Conviva Operations is currently investigating delays and inconsistencies in VSI Real Time data. Our engineering team is actively working to restore normal processing.
DPI - Historical Data Dip 2nd July - UTC 8:27 to UTC 8:55
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently seeing data dips for DPI historical data between UTC 8:27 ~ 8:55 and UTC 9:35 ~ 9:52 on 2nd July. The issue is currently resolved and all systems are currently stable. Team will continue investigation to repair the affected data.
June 2026
Login Issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have narrowed the login issues to a service interruption with Okta, which is used for authentication into Pulse. We are following up with them closely to insure this service is restored as soon as possible. If a user is trying to login, they may see intermittent errors. Subsequent re-tries can allow access.
If users are already logged in, this will not affect them. This issue does not affect Pulse data.
investigating
We are currently investigating an issue with logging in to Pulse. If a user is trying to login, they may see intermittent errors. Subsequent re-tries can allow access.
If users are already logged in, this will not affect them.
Historical
minorSource not attested
Last archived state: resolved
View archived record details
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.
Areas affected include: Real-Time | Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Historical
minorSource not attested
Last archived state: resolved
View archived record details
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.
Areas affected include: Real-Time | Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Historical
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We made a configuration change which mitigated the issue and are currently in the process of recovering the data gap visible between (19:20 - 19:30 UTC). The data delay has caught up and showing the latest data points.
identified
Update: We are preparing for a configuration change to resolve the ongoing data delay issues for VSI services. You might notice minor impact to metrics computation during this time, we are not expecting any data loss during this time and expecting to restore the telemetry as soon as the fix is implemented
monitoring
A fix has been implemented and we are monitoring the results.
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.
Areas affected include: Real-Time | Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
VSI Data Dip
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Conviva Critical Incident Awareness Notification
To our Valued Customers:
Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account.
For assistance, please contact support@conviva.com
May 2026
Live and Historical
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
VSI is confirmed stable.
DPI is still impacted and we are in the process of implementing a fix.
monitoring
The fix has been implemented and recovery was achieved at approximately 20:56 UTC. We are continuing to monitor for stability. Backfill of missing data will be performed.
identified
We have identified the issue and are in the process of implementing a fix.
investigating
To our Valued Customers:
Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.
Areas affected include: Real-Time | Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com
