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78.4%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Service has been restored for the Elastic Email add-on, and delivery systems are returning to normal operations. We are actively monitoring performance to guarantee full stability. Thank you for your patience while we verify complete restoration.
investigating
We are aware of an ongoing upstream issue with Elastic Email that is temporarily impacting email delivery for affected Cloudways accounts.
Upstream engineers are actively investigating, and our team is closely following their progress. Further updates will be posted here shortly. Thank you for your patience while this is being resolved.
August 2026
Issue with Adding Domains and Managing DNS Records (DNS Made Easy Addon)
The issue with adding new domains and DNS records in the DNS Made Easy add-on has been resolved. We are monitoring the add-on to ensure stability.
identified
We are currently encountering an issue with adding domains and the records in DNS Made Easy addon. As a result, customers may face difficulties managing their DNS configurations or adding new records or domains. Please rest assured that existing DNS records are resolving correctly and all websites remain fully operational and accessible as expected.
Our team is actively investigating the issue and will provide updates as soon as more information is available.
We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
identified
AWS is currently experiencing a power outage affecting two of its three data centers in Bahrain. The remaining center is currently over capacity, leading to widespread service failures. Since backups are hosted in the same region, recovery is dependent on AWS restoring local power and connectivity. We are monitoring the situation 24/7 and will update you the moment services begin to recover.
identified
Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the Bahrain region, impacting instances hosted in the ME-SOUTH-1 region.
Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
identified
AWS is reporting a power outage affecting two Availability Zones in the UAE region. The massive load on the remaining zone is causing widespread disruptions. As backups are localized to this region, they are also impacted. We are tracking AWS updates closely and will notify you as soon as the service is restored.
investigating
Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the UAE region, impacting instances hosted in the ME-CENTRAL-1 region.
Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Let's Encrypt API Outage
Source not attested
Last archived state: resolved
View archived record details
investigating
We have Identified that Let's Encrypt experiencing API service outage. Their team is currently investigating the issue. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause
VULTR Sydney/Melbourne Region Outage
Source not attested
Last archived state: resolved
View archived record details
monitoring
The service disruption affecting Cloudways customers hosted on VULTR infrastructure in the Sydney and Melbourne regions has now been resolved by the VULTR team.
We are continuing to monitor the situation closely to ensure services remain stable. Further updates will be shared if required.
Thank you for your patience and understanding.
investigating
We are currently experiencing service disruption affecting Cloudways customers hosted on VULTR infrastructure in the Sydney and Melbourne regions.
The VULTR team is actively investigating the issue, and we are closely monitoring the situation. We will share further updates as soon as more information becomes available.
Thank you for your patience and understanding.
April 2026
Partial Outage at Seoul - Korea Location (Vultr)
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our upstream provider Vultr is currently experiencing a partial outage in their Seoul - Korea location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.
Connectivity Issue - Linode Frankfurt
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented by the cloud provider team and they are monitoring the results.
investigating
Our upstream provider Linode is currently investigating an emerging service issue affecting connectivity in their Frankfurt (DE-FRA-2) region. We will share further updates as soon as more information becomes available from the provider.
Chat Tool Service Disruption
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a service disruption with our chat tool, which is impacting conversations. Our chat tool team is actively investigating the issue and working towards a resolution. We will provide updates here as more information becomes available.
UI Issue - Stuck Processes
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We’re aware of an issue causing some processes to become stuck in the UI. Our team is actively investigating and working to resolve it as quickly as possible. We regret any inconvenience caused and appreciate your patience.
Partial Outage at Sydney Location (Vultr)
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our upstream provider, Vultr, is currently experiencing a partial outage in their Sydney location. Their network engineers are actively working to restore connectivity as quickly as possible. We regret any inconvenience caused and appreciate your patience.
