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73.2%of 82 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
53.3%
30
14
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Cloudways Cloud Platform ConsoleCloudways Cloud Platform Service
monitoring
We are continuing to monitor for any further issues.
monitoring
The PHP security patch rollout is complete, and all active servers have been successfully updated. Our support team is proactively reaching out to a small subset of customers whose environments require additional assistance.
If you have any questions, please reach out to our support team.
monitoring
The PHP security patch rollout is complete, and all active servers have been successfully updated. Our support team is proactively reaching out to a small subset of customers whose environments require additional assistance.
If you have any questions. please reach out to our support team.
monitoring
The PHP security patch rollout is in its final stage, with the majority of servers now patched. Our team is completing the remaining instances and we expect all patching to be completed by 09:00 UTC.
Interim protections remain in place until then and no action is needed from the customers.
monitoring
The PHP security patch is being deployed to customer applications hosted on Flexible. Rollout is in progress and proceeding on schedule across all remaining instances. No action is needed from the customers. We will share a final update once the activity is completed.
Our interim protections remains in place for all sites until the deployment is complete.
monitoring
We have applied security patches for all customer applications hosted on Autonomous. In parallel, we continue to rollout patches for applications hosted on Flexible.
identified
To follow up on our previous notice, interim configuration-level mitigations recommended by the official PHP Group have been deployed across the fleet. The phased rollout of official security patches is currently in progress, with these interim measures providing an additional layer of protection while patch deployment continues toward completion across the entire fleet.
We are applying security patches across all Cloudways-supported PHP versions, including deprecated versions, covering PHP 5.6 and above. The rollout is currently in progress and includes PHP 5.6, 7.4, 8.0, 8.1, 8.2, 8.3, and 8.4, using the corresponding security patches for each version.
This maintenance activity does not impact the availability or operation of Cloudways Platform, customer websites, or Affiliate Portal services.
identified
Today, the PHP Group disclosed critical Remote Code Execution (RCE) vulnerabilities affecting PHP. Because PHP powers a significant share of the web, including WordPress, Drupal, Laravel, and custom applications, we notified all customers this morning.
To follow up on our previous notice on status.cloudways.com, we are implementing further latest interim configuration-level mitigations recommended by the PHP Group while preparing for a phased rollout of the official patches across our fleet. These interim measures provide an additional layer of protection while patch deployment is underway.
For deprecated PHP versions, we are working with our ELTS partners to apply the appropriate security patches and maintain security coverage.
identified
Cloudways Security is closely monitoring the situation and implementing interim mitigations (that may cause a short service disruption) to strengthen the security of affected PHP environments while awaiting the release of official patches from the PHP Group. The PHP Group has announced that patch releases are expected to begin on 21 October 2026 at 14:00 UTC, with availability varying by PHP version.
For deprecated PHP versions, Cloudways is leveraging its Extended Long Term Support (ELTS) partnerships to help maintain security coverage and address vulnerabilities where official patches may not be available.
Customers will receive further updates via email, and this status page will be updated as new information becomes available.
Autonomous: Partial Service Degradation – London Region
The issue has been identified as originating from our upstream provider in the London region. We are in close coordination with their team as they work on a resolution. We will provide further updates here as more information becomes available. We apologize for any inconvenience caused.
investigating
Some Cloudways Autonomous applications hosted in the London region may be experiencing temporary connectivity issues due to a partial disruption. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.
We are currently aware of an issue affecting Rackspace email services. Users may experience difficulty logging into their email accounts via the webmail portal or third-party email clients, as well as errors when creating new mailboxes.
The Rackspace team has identified the root cause and is actively working on a resolution. We are closely monitoring the situation and will provide further updates as new information becomes available. We apologize for any inconvenience caused.
We are currently investigating an issue impacting upstream API requests to Vultr. As a result, server management operations involving Vultr instances including launching new servers, cloning existing servers, and executing reboots may time out or fail. Active, running Vultr servers and hosted applications are unaffected and operating normally, as only administrative management actions are impacted. Our team is actively monitoring the upstream response, and we will provide another update as soon as more information becomes available.
Service has been restored for the Elastic Email add-on, and delivery systems are returning to normal operations. We are actively monitoring performance to guarantee full stability. Thank you for your patience while we verify complete restoration.
investigating
We are aware of an ongoing upstream issue with Elastic Email that is temporarily impacting email delivery for affected Cloudways accounts.
Upstream engineers are actively investigating, and our team is closely following their progress. Further updates will be posted here shortly. Thank you for your patience while this is being resolved.
August 2026
Issue with Adding Domains and Managing DNS Records (DNS Made Easy Addon)
The issue with adding new domains and DNS records in the DNS Made Easy add-on has been resolved. We are monitoring the add-on to ensure stability.
identified
We are currently encountering an issue with adding domains and the records in DNS Made Easy addon. As a result, customers may face difficulties managing their DNS configurations or adding new records or domains. Please rest assured that existing DNS records are resolving correctly and all websites remain fully operational and accessible as expected.
Our team is actively investigating the issue and will provide updates as soon as more information is available.
We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
identified
AWS is currently experiencing a power outage affecting two of its three data centers in Bahrain. The remaining center is currently over capacity, leading to widespread service failures. Since backups are hosted in the same region, recovery is dependent on AWS restoring local power and connectivity. We are monitoring the situation 24/7 and will update you the moment services begin to recover.
identified
Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the Bahrain region, impacting instances hosted in the ME-SOUTH-1 region.
Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
identified
AWS is reporting a power outage affecting two Availability Zones in the UAE region. The massive load on the remaining zone is causing widespread disruptions. As backups are localized to this region, they are also impacted. We are tracking AWS updates closely and will notify you as soon as the service is restored.
investigating
Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the UAE region, impacting instances hosted in the ME-CENTRAL-1 region.
Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Let's Encrypt API Outage
Source not attested
Last archived state: resolved
View archived record details
investigating
We have Identified that Let's Encrypt experiencing API service outage. Their team is currently investigating the issue. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause
VULTR Sydney/Melbourne Region Outage
Source not attested
Last archived state: resolved
View archived record details
monitoring
The service disruption affecting Cloudways customers hosted on VULTR infrastructure in the Sydney and Melbourne regions has now been resolved by the VULTR team.
We are continuing to monitor the situation closely to ensure services remain stable. Further updates will be shared if required.
Thank you for your patience and understanding.
investigating
We are currently experiencing service disruption affecting Cloudways customers hosted on VULTR infrastructure in the Sydney and Melbourne regions.
The VULTR team is actively investigating the issue, and we are closely monitoring the situation. We will share further updates as soon as more information becomes available.
Thank you for your patience and understanding.
April 2026
Partial Outage at Seoul - Korea Location (Vultr)
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our upstream provider Vultr is currently experiencing a partial outage in their Seoul - Korea location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.
Connectivity Issue - Linode Frankfurt
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented by the cloud provider team and they are monitoring the results.
investigating
Our upstream provider Linode is currently investigating an emerging service issue affecting connectivity in their Frankfurt (DE-FRA-2) region. We will share further updates as soon as more information becomes available from the provider.
Chat Tool Service Disruption
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a service disruption with our chat tool, which is impacting conversations. Our chat tool team is actively investigating the issue and working towards a resolution. We will provide updates here as more information becomes available.
UI Issue - Stuck Processes
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We’re aware of an issue causing some processes to become stuck in the UI. Our team is actively investigating and working to resolve it as quickly as possible. We regret any inconvenience caused and appreciate your patience.
Partial Outage at Sydney Location (Vultr)
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our upstream provider, Vultr, is currently experiencing a partial outage in their Sydney location. Their network engineers are actively working to restore connectivity as quickly as possible. We regret any inconvenience caused and appreciate your patience.
