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Cloudways Outage History

Uptime record, past incidents, and downtime history for Cloudways.

Checking current status...
0% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 0% 15 15
July 2026 0% 31 31
June 2026 0% 30 30
May 2026 0% 15 15

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Service Disruption - Google Cloud Servers
critical

Started: Aug 11, 6:18 PM

monitoring
The services are being restored, and our team is closely monitoring progress. We anticipate things returning to normal within a few hours and will update you as soon as we have more information.
Aug 11, 9:43 PM
identified
We are still working on the outages affecting Google Cloud servers across multiple regions. Our engineering team is actively coordinating with the relevant infrastructure teams to identify the root cause and is working toward resolution. We will share the next update as soon as new information becomes available. Thank you for your patience and kind understanding.
Aug 11, 8:39 PM
investigating
We are currently experiencing an outage with the Google Cloud servers in multiple regions. We are closely coordinating with the team & actively working to resolve this issue.  We will share additional updates as we have more information.
Aug 11, 6:18 PM
DigitalOcean || Server Provisioning Issue
major

Started: Aug 8, 9:33 PM

identified
We have identified an issue with our service provider, DigitalOcean, affecting their servers. Customers may experience failures when creating new servers and performing Disaster Recovery operations. The issue is limited to DigitalOcean servers. Their team is working to fix the issue and we will provide further updates as more information becomes available.
Aug 8, 9:33 PM
Monitoring on Recent Platform Maintenance activity
minor

Started: Aug 8, 7:18 AM

monitoring
We have just conducted an important platform maintenance to deploy a new feature—Per-Application PHP Version Selection—during the following window. To ensure full platform stability and a seamless rollout, our engineering team is taking extra care during this process. Original Window: August 8, 06:00 UTC – 06:30 UTC Current Status: In Monitoring While all core platform remains functional, we are closely managing the update. Your cooperation in this regard is highly appreciated.
Aug 8, 7:18 AM
Issue with Rackspace Email Addon
minor

Started: Aug 3, 2:41 PM

investigating
We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users. We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.
Aug 3, 2:41 PM
Issue with Inbox on Support Chat Tool
minor

Started: Aug 3, 2:23 PM

investigating
Our team is aware and investigating the issue with our support chat tool, impacting the Inbox, and Messenger. As a result, customers may encounter errors while reporting support issues through chat during this period. You can reach out to us for immediate assistance on ticket support.
Aug 3, 2:23 PM
July 2026
Service Disruption: feedback.cloudways.com

Started: Jul 23, 5:34 PM

investigating
We are aware that https://feedback.cloudways.com/ is currently inaccessible for our users. Our engineering team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. Further updates will be shared as soon as more information becomes available.
Jul 23, 5:34 PM
Connectivity Issue || Bangalore (BLR1) || DigitalOcean
major

Started: Jul 19, 8:24 AM

identified
We are investigating a connectivity issue with DigitalOcean in Bangalore. During this time, users may experience connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.
Jul 19, 8:24 AM
Issue with Rackspace Email Addon
minor

Started: Jul 16, 8:57 PM

identified
We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users. We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.
Jul 16, 8:57 PM
Cloudways Autonomous: Partial Service Degradation in London

Started: Jul 14, 10:08 AM

monitoring
The majority of applications have resumed normal operation and services are largely restored. Our team continues to closely monitor the situation to ensure full stability.
Jul 14, 1:19 PM
investigating
Some Cloudways Autonomous applications hosted in the London region may experience temporary connectivity issues due to a partial disruption. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.
Jul 14, 10:08 AM
VULTR Outage Affecting Frankfurt Region
major

Started: Jul 13, 12:26 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jul 13, 3:38 PM
identified
Our upstream provider VULTR has reported that an outage or maintenance window is affecting a subset of users in the Frankfurt region. We will continue to monitor the situation and share further updates as they become available.
Jul 13, 12:26 PM
Cloudways Platform UI issues

Started: Jul 1, 9:38 AM

monitoring
We have identified the root cause affecting the Platform Console UI and have deployed a fix. Users should now be able to log in and navigate the dashboard normally without experiencing unexpected logouts. We are closely monitoring the platform's stability to ensure performance remains optimal. Thank you for your patience while we resolved this.
Jul 1, 10:26 AM
investigating
We are currently investigating an issue with the Cloudways Platform Console. Some users may experience intermittent performance issues, loading errors, or frequent, unexpected logouts while navigating the dashboard. Our engineering team is actively diagnosing the root cause to restore full stability as quickly as possible. Please note that this does not affect your hosted applications or live websites, which remain fully online and operational. We sincerely apologize for the disruption and ...
Jul 1, 9:38 AM
June 2026
Autonomous: Storage Issue in US South Carolina Region

Started: Jun 30, 12:36 PM

monitoring
We are seeing positive signs of recovery following the storage malfunction in the USSC Region. The majority of applications have resumed normal operation and services are largely restored. Our team continues to closely monitor the situation to ensure full stability. We will provide a further update once we have confirmed complete resolution. We appreciate your patience throughout this incident.
Jun 30, 3:53 PM
investigating
We are currently experiencing an infrastructure issue caused by a storage malfunction in USSC Region. This may result in degraded performance or service disruptions for some users. Our team is actively investigating and working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologize for the inconvenience.
Jun 30, 12:36 PM
Vultr Partial Outage (Frankfurt, Germany)
major

Started: Jun 22, 9:56 AM

investigating
Our upstream provider, Vultr, is currently experiencing a partial outage at their Frankfurt, Germany location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.
Jun 22, 9:56 AM
Partial Outage at Chicago - United States (Vultr)
major

Started: Jun 6, 12:37 AM

investigating
Our upstream provider Vultr is currently experiencing a partial outage in their Chicago - United States location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.
Jun 6, 12:37 AM
Cloudflare Domain Addition Delays and SSL Errors
minor

Started: Jun 1, 3:21 PM

monitoring
A fix has been implemented by the Cloudlfare and they are monitoring the results.
Jun 2, 5:37 PM
investigating
Cloudflare is currently investigating issues related to the SaaS Custom Hostname API. Customers may experience slow responses when adding new domains, and newly added domains may also encounter SSL-related errors. Existing domains or applications using Cloudflare remain unaffected and are operating normally. We will provide further updates as soon as more information becomes available.
Jun 1, 3:21 PM
May 2026
Rackspace Mailbox Login and Access Issues
minor

Started: May 25, 1:04 PM

investigating
We are currently receiving multiple reports from customers who are unable to add mailboxes or log in to their Rackspace mailboxes. The issue has already been identified by the Rackspace team, and they are actively working toward a resolution. We will update our status page with further information as soon as we receive additional updates from Rackspace. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
May 25, 1:04 PM
Digital Ocean Block Storage Performance Issue - New York Region
minor

Started: May 20, 1:31 AM

monitoring
DO team has implemented mitigation measures for the infrastructure issue affecting Block Storage Volumes in the NYC3 region. The team is monitoring the situation, and we will share another update once the issue is fully resolved
May 20, 2:48 AM
investigating
We are observing an issue with some of the Block Storage Volume Performance in the New York region on Digital Ocean. During this time, users may experience degraded write performance and intermittent impact to services dependent on the affected storage infrastructure. Our Engineering team is working closely with DO team to resolve this issue. We apologize for the inconvenience and will share an update once we have more information.
May 20, 1:31 AM
Vultr Partial Outage (Seoul, Korea)
major

Started: May 19, 2:21 PM

investigating
Our upstream provider, Vultr, is currently experiencing a partial outage at their Seoul, Korea location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.
May 19, 2:21 PM
MANDATORY MAINTENANCE: Server Restart Required

Started: May 16, 9:47 AM

Cloudways Cloud Platform Console
identified
The mandatory maintenance is still underway. Our engineering team is actively working to complete the activity as quickly as possible. We appreciate your patience and cooperation in this regard.
Jul 11, 7:07 AM
identified
We are continuing to work on a fix for this issue.
May 16, 9:49 AM
identified
We are running a mandatory maintenance activity across a few of our customers’ servers regarding infrastructure stability upgrades. This will require us to restart the servers which will introduce a brief service interruption. We are expecting the Cloudways Platform to remain fully operational during this activity. This is an ongoing activity and we will provide further updates here. Thank you for your trust in Cloudways.
May 16, 9:47 AM
Let's Encrypt API Outage

Started: May 8, 8:08 PM

investigating
We have Identified that Let's Encrypt experiencing API service outage. Their team is currently investigating the issue. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause
May 8, 8:08 PM
VULTR Sydney/Melbourne Region Outage

Started: May 8, 5:45 AM

monitoring
The service disruption affecting Cloudways customers hosted on VULTR infrastructure in the Sydney and Melbourne regions has now been resolved by the VULTR team. We are continuing to monitor the situation closely to ensure services remain stable. Further updates will be shared if required. Thank you for your patience and understanding.
May 8, 8:07 AM
investigating
We are currently experiencing service disruption affecting Cloudways customers hosted on VULTR infrastructure in the Sydney and Melbourne regions. The VULTR team is actively investigating the issue, and we are closely monitoring the situation. We will share further updates as soon as more information becomes available. Thank you for your patience and understanding.
May 8, 5:45 AM
April 2026
Partial Outage at Seoul - Korea Location (Vultr)
major

Started: Apr 29, 9:58 PM

investigating
Our upstream provider Vultr is currently experiencing a partial outage in their Seoul - Korea location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.
Apr 29, 9:58 PM
Cloudways Account Dashboard Issue
minor

Started: Apr 29, 7:46 PM

monitoring
We have implemented a fix for this issue and are currently monitoring the results. We will provide a final update once the resolution is confirmed.
Apr 29, 7:46 PM
identified
We are currently investigating an issue related to the Cloudways Platform dashboard. While our servers remain fully operational and all hosted websites are working fine, some users may experience slow loading times or temporary errors when accessing their account or platform details. Our engineering team has implemented a fix and we are currently monitoring the situation to ensure full stability. We will provide further updates as they become available. Thank you for your patience.
Apr 29, 7:37 PM
Connectivity Issue - Linode Frankfurt
minor

Started: Apr 20, 12:33 PM

monitoring
A fix has been implemented by the cloud provider team and they are monitoring the results.
Apr 20, 2:51 PM
investigating
Our upstream provider Linode is currently investigating an emerging service issue affecting connectivity in their Frankfurt (DE-FRA-2) region. We will share further updates as soon as more information becomes available from the provider.
Apr 20, 12:33 PM
Chat Tool Service Disruption
minor

Started: Apr 14, 12:33 PM

investigating
We are currently experiencing a service disruption with our chat tool, which is impacting conversations. Our chat tool team is actively investigating the issue and working towards a resolution. We will provide updates here as more information becomes available.
Apr 14, 12:33 PM
UI Issue - Stuck Processes

Started: Apr 4, 6:00 AM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 4, 6:58 AM
investigating
We’re aware of an issue causing some processes to become stuck in the UI. Our team is actively investigating and working to resolve it as quickly as possible. We regret any inconvenience caused and appreciate your patience.
Apr 4, 6:00 AM
Partial Outage at Sydney Location (Vultr)
major

Started: Apr 2, 1:58 PM

investigating
Our upstream provider, Vultr, is currently experiencing a partial outage in their Sydney location. Their network engineers are actively working to restore connectivity as quickly as possible. We regret any inconvenience caused and appreciate your patience.
Apr 2, 1:58 PM
March 2026
AWS Middle East (Bahrain) Outage
major

Started: Mar 2, 8:05 AM

AWS
identified
We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
Mar 9, 7:11 PM
identified
AWS is currently experiencing a power outage affecting two of its three data centers in Bahrain. The remaining center is currently over capacity, leading to widespread service failures. Since backups are hosted in the same region, recovery is dependent on AWS restoring local power and connectivity. We are monitoring the situation 24/7 and will update you the moment services begin to recover.
Mar 2, 6:28 PM
identified
Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the Bahrain region, impacting instances hosted in the ME-SOUTH-1 region. Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
Mar 2, 8:05 AM
AWS Middle East (UAE) Outage
major

Started: Mar 1, 1:53 PM

AWS
identified
We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
Mar 9, 7:10 PM
identified
AWS is reporting a power outage affecting two Availability Zones in the UAE region. The massive load on the remaining zone is causing widespread disruptions. As backups are localized to this region, they are also impacted. We are tracking AWS updates closely and will notify you as soon as the service is restored.
Mar 2, 6:30 PM
investigating
Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the UAE region, impacting instances hosted in the ME-CENTRAL-1 region. Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
Mar 1, 1:53 PM
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