Current answer
Cloudways experienced a critical incident: Rackspace Webmail Login & Mailbox Provisioning Issues. ServiceAlert observed recovery on Oct 13, 2026.
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Incident Lifecycle
Affected Components
Rackspace Email
Incident Timeline
Investigating
We are currently aware of an issue affecting Rackspace email services. Users may experience difficulty logging into their email accounts via the webmail portal or third-party email clients, as well as errors when creating new mailboxes.
The Rackspace team has identified the root cause and is actively working on a resolution. We are closely monitoring the situation and will provide further updates as new information becomes available. We apologize for any inconvenience caused.
The Rackspace team has identified the root cause and is actively working on a resolution. We are closely monitoring the situation and will provide further updates as new information becomes available. We apologize for any inconvenience caused.
Oct 12, 2026 at 5:00 AM UTC
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