Looking for an update now? Check the current status, or follow Clari for future changes.
94.7%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Forecast, Inspection and Dashboards are not working as expected
Our engineering teams are aware of this issue related to a third-party outage and are monitoring the progress of that issue.
Smart summaries are not being generated for Copilot calls. Call processing is still working and summaries will be generated once the outage is resolved.
The problem appears to have been a one-time event with Salesforce. We continue to monitor for any recurrence and are actively engaged with Salesforce support to understand what happened and how to avoid further occurrences.
We will leave this record in "monitoring" state until we have a satisfactory understanding about the incident but do not expect to make further updates.
investigating
A small number of customers had their Salesforce integration user disconnected due to token expiration. When this happens, the regular data sync into Clari is unable to run. Our engineering team along with Salesforce support is investigating the problem. No new disconnections have been observed since 2026-08-16.
If your integration user has been disconnected, you can reconnect it to resolve the sync problem. If you need help, please reach out to Support to get assistance.
investigating
We have received reports from customers that their Salesforce integration user is being disconnected due to token expiration. Our engineering team is actively investigating.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Analytics is not working as expected
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and reverted the related change. Behavior is returning to normal and we will continue to monitor system health.
investigating
Our engineering team is actively investigating reported issues with the Analytics module.
Forecasting Tab Not Appearing for Some Users
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have restored the Forecasting tab and are monitoring to confirm that all users have access.
identified
We have identified the cause of the missing Forecasting tabs and are working to resolve.
investigating
Our engineering team is actively investigating reports of the Forecasting tab not appearing for some customers.
March 2026
Clari Copilot email notifications are not being delivered to users.
Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the issue. Email notifications remain impacted.
investigating
Clari Copilot users are currently not receiving any email notifications. Our engineering team is actively investigating the issue. The issue is only limited to the Clari Copilot product.
