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94.7%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Forecast, Inspection and Dashboards are not working as expected
Our engineering teams are aware of this issue related to a third-party outage and are monitoring the progress of that issue.
Smart summaries are not being generated for Copilot calls. Call processing is still working and summaries will be generated once the outage is resolved.
The problem appears to have been a one-time event with Salesforce. We continue to monitor for any recurrence and are actively engaged with Salesforce support to understand what happened and how to avoid further occurrences.
We will leave this record in "monitoring" state until we have a satisfactory understanding about the incident but do not expect to make further updates.
investigating
A small number of customers had their Salesforce integration user disconnected due to token expiration. When this happens, the regular data sync into Clari is unable to run. Our engineering team along with Salesforce support is investigating the problem. No new disconnections have been observed since 2026-08-16.
If your integration user has been disconnected, you can reconnect it to resolve the sync problem. If you need help, please reach out to Support to get assistance.
investigating
We have received reports from customers that their Salesforce integration user is being disconnected due to token expiration. Our engineering team is actively investigating.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Clari Forecasting down for some customers
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
The underlying problem has been fixed, we are monitoring to ensure full functionality is restored.
identified
Our engineering teams have identified the issue and are implementing a fix.
Some or all the pages are not loading
The next status update will be after the fix has been applied.
identified
Our engineering teams have identified the issue and are implementing a fix.
Some or all the pages are not loading .
The next status update will be after the fix has been applied.
July 2026
Clari platform is not working as expected
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering teams have resolved the issue and system performance is returning to normal. We are continuing to monitoring the fix.
investigating
We are currently investigating reports of intermittent access issues with the Clari platform. Customers may experience difficulty accessing the application or encounter slow performance.
Our engineering team is actively working to resolve this issue. We will provide updates as more information becomes available.
Clari Copilot recordings on Zoom are not working as expected
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have worked with Zoom to resolve the issue affecting web-based recorders. Recordings are now functioning as expected. Our engineering team is monitoring the system, and we will provide another update if anything changes.
For impacted customers, including those who previously reconnected their Zoom integration, no further action is needed. If you are still experiencing issues, please contact our support team.
identified
We have published in-app guidance directing affected customers to reconnect their Zoom integration in Clari Copilot, allowing customers to restore Copilot's ability to record Zoom meetings.
identified
Our engineering teams have identified the issue and are implementing a fix.
investigating
The issue is still under investigation. Impacted customers continue to experience issues with web-based recorders on Zoom. Our investigation indicates that recent changes in Zoom’s platform behavior are preventing some recorders from joining customer meetings. Our engineering team is actively working with Zoom Support to resolve the issue. We will provide another update as soon as more information becomes available.
investigating
The impacted customers continue to see issues with web-based recorders on Zoom. Our engineering team is actively investigating with Zoom support and reviewing alternative paths for the impacted customers to resume recording functionality. We will provide another update as soon as more information is available.
investigating
Our engineering team is still actively investigating. The issue is impacting customers relying on web-based recorders for Zoom recordings. We will provide another update as soon as more information is available.
investigating
Some customers may be experiencing issues with Clari Copilot call recordings in Zoom. Our engineering team is actively investigating.
June 2026
Partial Call Recording Failures Across Zoom, Google Meet, and Microsoft Teams Integrations
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our engineering team is actively investigating the root cause across all three platforms. We're monitoring call recording success rates closely and will provide updates as we learn more.
Increased page load times
Source not attested
Last archived state: resolved
View archived record details
investigating
The engineering team is continuing to investigate the issue. At this time users may still be experiencing longer page load times or increased errors.
investigating
Clari is currently experiencing longer load times and errors than normal. Our engineering team is actively investigating the issue.
Clari Copilot: Partial Impact on Salesforce CRM Connectivity
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Update: Resolution Requires Customer Action
Our engineering teams have resolved the issue and we are monitoring the fix. However, customers who continue to experience an impact must take action to fully restore functionality.
Required Action:
Salesforce Administrators (Role: Full System Administrator) must:
* Navigate to **Workspace Settings > Integrations** in Clari Copilot.
* Re-authenticate the Salesforce integration.
Resolution Process:
After re-authentication
- Our systems will automa...
investigating
We are continuing to investigate this issue.
investigating
Some customers may be seeing problems with connectivity to Salesforce CRM Integration.
Our engineering team is actively investigating.
Copilot recording for Google Meet is not working for a subset of customers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering teams have resolved the issue and we are monitoring the fix.
identified
Our engineering teams have identified the issue and are implementing a fix.
Due to a recent change on Google Meet copilot bots are unable to join some of the Google Meet meetings. Team has found a fix and is working on implementing it.
The next status update will be after the fix has been applied.
investigating
Some customers using Copilot with Google Meet are not seeing their meetings recorded.
Our engineering team is actively investigating.
May 2026
Clari Revenue Platform is Partially Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering teams have implemented a fix which has addressed the observed errors. We are monitoring the system to confirm the issue has been resolved.
<INSERT EXPLANATION OF ANY LINGERING EFFECTS THAT CUSTOMERS MAY EXPERIENCE>
The next status update will be when remediation efforts are complete or the state of this incident otherwise changes.
investigating
The Clari Revenue platform is currently seeing an increase in errors in Inspection and Forecasting modules. Our engineering team is actively investigating the issue.
Working on incident effect remediation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering teams have resolved the issue and we are monitoring the fix.
monitoring
CRM syncing is showing a delay of a a few hours. we expect the delay to be caught up by 8:00 AM UTC
April 2026
Groove
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering teams have resolved the issue and we are monitoring the fix.
investigating
Groove is currently experiencing intermittent performance issues, and you may notice some slowness. Our engineers are actively investigating and will share updates as soon as possible.
