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92.9%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
89.7%
29
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Between 11:58 UTC and 12:08 UTC, we experienced a brief service interruption in the US region that resulted in failed API requests for some merchants. Services have recovered, and we are currently monitoring the systems for continued stability.
The issue has been fixed, and we are monitoring our systems to ensure ongoing stability. We apologize for any disruption this may have caused.
investigating
We are investigating login issues when accessing the Chargebee Admin Portal (https://app.chargebee.com) using email and password; there are no issues with Single Sign-On. We will keep you posted as we progress.
We experienced a brief service interruption that resulted in a small number of failed API requests. All services have completely recovered, and we are monitoring our systems to ensure ongoing stability. We apologize for any disruption this may have caused.
Between 12:54 UTC and 12:57 UTC, some users may have experienced intermittent API failures in the US region. The services have recovered, and we are monitoring the situation for stability.
Legacy Incident Archive
9 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Avalara Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
Avalara
monitoring
Between 14:54 UTC and 15:32 UTC, we experienced intermittent errors with our tax calculation provider, Avalara, which temporarily impacted a few API requests. The errors have stopped, and we are continuing to monitor services to ensure stability.
API Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Between 05:59 UTC and 06:01 UTC, some users may have experienced intermittent API failures in all 3 regions. The services have recovered and we are monitoring the situation for stability.
July 2026
Avalara Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The errors stopped as of 08:25 AM UTC, and we are monitoring the affected systems for stability.
investigating
We are investigating a technical issue with our tax calculation provider, Avalara, that is impacting some subscription renewals and invoicing processes. We are following up with Avalara on this and will keep this incident updated as we progress.
June 2026
Degraded Performance - Chargebee Copilot
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are aware of an issue causing server errors to appear in the Chargebee Copilot panel within the Growth application. Users may be unable to load or interact with the Copilot interface.
We have identified the issue and are working on a resolution to restore full app experience functionality. All core billing functions are completely unaffected and operating normally.
Email Service Degradation
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Email service has been restored, and new notifications are now being delivered as expected. We will reprocess all queued emails to ensure that any messages delayed during this period are successfully delivered.
identified
We are working with our email provider to expedite the resolution. We will provide another update as soon as notifications begin processing again.
identified
Our team is following up with the email provider to expedite the restoration of notification services. We will keep you posted as we progress.
identified
A fix has been implemented. We are coordinating with our email provider to activate these changes and fully restore notification services.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue with our email provider that is causing delays in system notifications. Our team is working with the email provider to restore normal functionality. We will keep you posted as we progress.
We are investigating an issue with our email provider that is causing delays in system notifications for test sites. Live sites are not impacted and remain fully operational.
We are working with the provider to restore normal email functionality for our test environments. We will keep you posted as we progress.
RevRec Login Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the root cause and implemented a fix. Our team is continuing to monitor the services to ensure ongoing stability.
investigating
We are experiencing login issues with the RevRec portal. We will share an update as we progress.
Intermittent API Request Timeouts - US Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor the services. The incident remains open as we verify full system recovery. We will share an update as we progress.
monitoring
Our team is working with AWS to assess the impact. We will share an update as we progress.
monitoring
Between May 7, 23:35 UTC and May 8, 00:55 UTC, we experienced intermittent API request timeouts in the US region due to an AWS platform issue.
We are monitoring the systems to ensure continued stability.
April 2026
Delays in Data Sync and Payment Statuses
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have successfully deployed a patch to address the underlying issue. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience while we worked to resolve this issue.
monitoring
We are currently monitoring an issue causing background processing delays. As a result, you may notice delays in payment status updates and slower sync times for third-party integrations.
Core platform functionality remains completely unaffected, and we have implemented safeguards to maintain overall system stability while we resolve the actual root cause.
