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Broadvoice Outage History

Daily provider-status observations and published incident history for Broadvoice.

Operational

Broadvoice is operational. Verified . Official provider source.

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89.9% of 79 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 93.1% 29 2
September 2026 96.6% 29 1

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

November 2026
Issues with Email to Fax
minor Observed active window 20h 5m

View incident details and source

Started:

Virtual Fax
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and we are awaiting a fix from external provider.
investigating
We are currently investigating this issue.
bHive Outbound calls with intermittent failures
minor Observed active window 2h 25m

View incident details and source

Started:

Call Processing SIP Trunking
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an issue that is impacting a subset of outbound calls. We will provide updates as more information becomes available.
Issues with Contact Center Analytics
minor Observed active window 3h 48m

View incident details and source

Started:

Contact Center
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
October 2026
Issues with GoContact Analytics
minor Observed active window 21h 19m

View incident details and source

Started:

Reporting
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
September 2026
Service Degradation Affecting Customer Using Polycom Devices Going Offline
minor Observed active window 38h 11m

View incident details and source

Started:

Device Provisioning Device Registration
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Legacy Incident Archive

2 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

July 2026
Bhive Call Park Issues
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are actively monitoring the service to confirm that it remains stable and is performing as expected
identified
Our engineering team has implemented a fix. Service should now be restored, and we are continuing to monitor the situation.
identified
We have identified the issue, and our engineering team is actively working to resolve it.
investigating
We are currently investigating an issue affecting the retrieval of parked calls in b-Hive for a specific scenario in one region. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible.
P3 - Inbound Call Routing Issue
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
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