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Broadvoice Outage History

Daily provider-status observations and published incident history for Broadvoice.

Operational

Broadvoice is operational. Verified . Official provider source.

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97.2% of 36 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 96.6% 29 1

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Service Degradation Affecting Customer Using Polycom Devices Going Offline
minor Observed active window 38h 11m

View incident details and source

Started:

Device Provisioning Device Registration
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Legacy Incident Archive

2 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

July 2026
Bhive Call Park Issues
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are actively monitoring the service to confirm that it remains stable and is performing as expected
identified
Our engineering team has implemented a fix. Service should now be restored, and we are continuing to monitor the situation.
identified
We have identified the issue, and our engineering team is actively working to resolve it.
investigating
We are currently investigating an issue affecting the retrieval of parked calls in b-Hive for a specific scenario in one region. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible.
P3 - Inbound Call Routing Issue
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
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