Service Degradation Affecting Customer Using Polycom Devices Going Offline
View the provider incident record →Current answer
Broadvoice experienced a minor incident: Service Degradation Affecting Customer Using Polycom Devices Going Offline. ServiceAlert observed recovery on Sep 29, 2026.
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Incident Lifecycle
Affected Components
Device Provisioning
Device Registration
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Sep 28, 2026 at 9:25 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 28, 2026 at 2:57 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 28, 2026 at 4:35 AM UTC
Identified
We are currently investigating a service degradation with a subset of users with Polycom devices going offline.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Sep 28, 2026 at 1:23 AM UTC
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