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96.2%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are observing signs of resolution, and at this time, customers are able to use our Global Support Service normally. We continue to monitor the service while Salesforce continues remediation of the Salesforce Service Cloud issue.
Customers can now raise cases via the Braze Support Portal and the Braze AI Operator as usual.
identified
Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases.
For any critical cases, please contact support@braze.com.
Engineers have implemented a fix and the Dashboard has been stable for over 30 minutes. We are continuing to monitor the issue to ensure full resolution.
identified
We have identified the issue leading to intermittent dashboard errors and latency and engineers are working to resolve the issue.
investigating
Our Engineering team are investigating intermittent latency and errors on the US07 Dashboard.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
March 2026
EU02 customer unsubscribe errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.
investigating
Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.
US07 Dashboard latency and errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
As of 15:12 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
investigating
Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US07 Cluster, starting around 13:41 EST. At this time, no other services are impacted, and messaging sending is not impacted.
Engineers are actively working to restore service.
US05 Dashboard latency
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
As of 16:47 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
investigating
Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US05 Cluster, starting around 16:15 EST. At this time, no other services are impacted, and messaging sending is not impacted.
Engineers are actively working to restore service.
